Word 2008 crashes in Snow Leopard - HP printer to blame?
I've been struggling with Word 2008 under Snow Leopard for almost two months, with lots of crashes. I've tried all kinds of things, including setting up a new user account, validating fonts, full reinstalls of SL and MS Office, cleaning caches with OnyX, etc. So far nothing works.
Most often the crashes come when I open an older Word document that was printed, at least once, on an old HP LaserJet 3300 printer that I no longer own. I think that whenever a document is printed, this information is saved in the document file somewhere. Now when I try to open these documents in SL, Word chokes on them.
I don't know if there are any solutions to this, but thought I would post in hopes that someone has run into a similar problem.
Alex
Updating SL to 10.6.2, and updating Office 2008 to 12.2.3, seems to have completely fixed the problem!
Similar Messages
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MS Word 2008 Crashes under Snow Leopard
After installing Snow, I find I cannot open Word files without the app crashing. I've removed and re-installed Word, using the recommended procedures of re-booting between each step, upgrading to the latest 12.1.0 version, repaired disk verifications, permissions and yet this app still crashes every time. I can't use Word now, so what to try next? Are we ever going to get some help from Apple?
I had similar problems with the entire Office suite as well as every other application on my machine, including system preferences and utilities.
All of my apps crashed the first time launched, then they would run for awhile, but never for long. My entire Adobe CS4 suite of apps crashed so often I got tired of submitting crash reports. Even Apple's own Safari was crashing every time I tried to save an image to my hard drive.
I ran into an issue with Photoshop yesterday where it would no longer display any previews in the Layers panel and finally it wouldn't even open a PSD file I had been working on.
I have 11GB/ram on my machine and still had no free memory to run apps.
After having problems similar to yours with every application on my machine and finally getting so bad I couldn't get any work done, I ripped my start up drive out and replaced it with a backed up version of the previous Leopard <10.5.8>. Problem solved.
Snow Leopard <10.6> was not ready for release. I suggest reverting back to your previous OS as 10.6 will only continue causing problems. It needs a complete overhaul. -
All apps in Office 2008 Crash with Snow Leopard.
All apps in Office 2008 Crash with Snow Leopard. This is the only problem I am having since the upgrade. How can this be fixed?
Hello,
you don't write what kind of crash you are facing. The one I met was that after launching any of office programs it hanged on splash window, telling "Optimizing menu font performace".
I found a problem in FontBook - a lot of fonts had a yellow warning triangle there. When I clicked "Resolve duplicates", almost all my fonts were moved to trash (and Office started OK). I believe the updates I made from Tiger, to Leopard to Snow Leopard, mixed with installation of MS Office fonts made this mess.
I took the whole /Library/Fonts folder from another computer and replaced my broken Fonts folder on this computer. Reboot and all works fine. -
MS Office 2008 crashes with Snow Leopard
Since installing SL on my mac, ms 2008 word and excel crash all the time.
??? HelpI had similar problems - none of the Office 2008 applications would load after I upgraded to SL, and they seemed to be tied to the font book application.
Here's a response that I got from Microsoft support:
Based on your email, after updating to Snow Leopard the Office applications are not opening freezing at the Optimizing font menu.
The first steps you have done for deleting the font cache and Office preferences usually resolve this sort of issue. I have seen it work best when we are booted into the safe boot.
I would like to boot the computer into safe boot, delete the preferences again and then try opening Office while still in Safe Boot.
We have to start your Mac in Safe Boot; here are the steps:
1. Shut down the computer.
2. Press the power button.
3. Immediately after you hear the startup tone, press and hold the SHIFT key.
Note: The SHIFT key should be held as soon as possible after you hear the startup tone. However, do not press the SHIFT key before you hear the startup tone.
4. Release the SHIFT key when you see the grey Apple and progress indicator on the screen. The progress indicator looks similar to a spinning gear.
5. During the startup, you will see the words "Safe Boot" on the Mac OS X startup screen.
a. If the Mac OS X is configured to startup to the login screen, log on as the user who is running the Office for Mac software. Otherwise, skip this step.
b. Immediately press the SHIFT key. This will bypass any startup items in the Startup Items folder.
I would like to try to trash the Office preferences, here are the steps:
Please quit all Microsoft Applications before beginning. Any custom preferences will be set back to default. Also any custom dictionaries or auto correct settings will be deleted. Please let me know when you have a custom dictionary, then we can get this file from your trash and move it back to the Preferences folder.
1. Click on the Hard Disk
2. Click on "Users"
3. Click on the folder with your user name (house symbol)
4. Click on "Library"
5. Click on "Preferences"
6. Drag any files starting with "com.microsoft" to the trash (don't empty the trash)
7. Drag the "Microsoft" folder to the trash (don't empty the trash)
8. I would like you to restart the computer again into safe boot
To get back to a regular boot, just restart the Mac, go to the Apple and choose to restart the Mac.
In reality, I found the the solution was to Validate fonts and delete all duplicate or identified damaged fonts. Once I did that and applied the Microsoft advice above, the Office applications loaded fine. -
ITunes 10.4 keeps crashing in snow leopard - have error log
Hello,
The title says it all.. I went to open itunes and immediately after a few seconds a spinning beach ball comes up and it crashes. This has been very sporadic. My mac is a 6-core 2010 Msc Pro. Below is the error log:
Process: iTunes [286]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.5 (10.5b77)
Build Info: iTunes-10507701~2
Code Type: X86 (Native)
Parent Process: launchd [126]
Date/Time: 2011-08-30 01:13:05.264 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 34711 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 32 sec
Per-App Crashes Since Last Report: 2
Anonymous UUID: FAEEFBEB-294F-4526-AA48-4BFD2B4E896B
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000008
Crashed Thread: 2 Dispatch queue: FigFPSharedContextFPInitializationQueue
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x900d6afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900d7267 mach_msg + 68
2 com.apple.CoreFoundation 0x93f9930f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x93f983f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x93f98221 CFRunLoopRunInMode + 97
5 com.apple.HIToolbox 0x92ac1e04 RunCurrentEventLoopInMode + 392
6 com.apple.HIToolbox 0x92ac1bb9 ReceiveNextEventCommon + 354
7 com.apple.HIToolbox 0x92ac1a3e BlockUntilNextEventMatchingListInMode + 81
8 com.apple.AppKit 0x97108595 _DPSNextEvent + 847
9 com.apple.AppKit 0x97107dd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
10 com.apple.AppKit 0x970ca1f3 -[NSApplication run] + 821
11 com.apple.iTunes 0x00004c34 0x1000 + 15412
12 com.apple.iTunes 0x00004a89 0x1000 + 14985
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x900fd382 kevent + 10
1 libSystem.B.dylib 0x900fda9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x900fcf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x900fccfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x900fc781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x900fc5c6 start_wqthread + 30
Thread 2 Crashed: Dispatch queue: FigFPSharedContextFPInitializationQueue
0 com.apple.AppleGVAFramework 0x192d433d AVFQTX_CreateMediaAcceleratorInterface + 44943
1 com.apple.AppleGVAFramework 0x192d4cc6 AVFQTX_CreateMediaAcceleratorInterface + 47384
2 ...le.MediaToolbox.AVCFSupport 0x0177275e _FigCFCaptionRendererAddCommandDataForRow + 25446
3 ...le.MediaToolbox.AVCFSupport 0x017728f8 _FigCFCaptionRendererAddCommandDataForRow + 25856
4 libSystem.B.dylib 0x9010aa24 _dispatch_call_block_and_release + 16
5 libSystem.B.dylib 0x900fd48c _dispatch_queue_drain + 249
6 libSystem.B.dylib 0x900fcee8 _dispatch_queue_invoke + 50
7 libSystem.B.dylib 0x900fccfe _dispatch_worker_thread2 + 240
8 libSystem.B.dylib 0x900fc781 _pthread_wqthread + 390
9 libSystem.B.dylib 0x900fc5c6 start_wqthread + 30
Thread 3:
0 libSystem.B.dylib 0x900d6afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900d7267 mach_msg + 68
2 com.apple.CoreFoundation 0x93f9930f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x93f983f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x93f9e334 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000ff0f 0x1000 + 61199
6 libSystem.B.dylib 0x90104259 _pthread_start + 345
7 libSystem.B.dylib 0x901040de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x90104aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x9010475e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x901063f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x000100ea 0x1000 + 61674
4 com.apple.iTunes 0x0005a323 0x1000 + 365347
5 libSystem.B.dylib 0x90104259 _pthread_start + 345
6 libSystem.B.dylib 0x901040de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x900d6afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900d7267 mach_msg + 68
2 com.apple.CoreFoundation 0x93f9930f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x93f983f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x93f9e334 CFRunLoopRun + 84
5 com.apple.iTunes 0x00076d6a 0x1000 + 482666
6 libSystem.B.dylib 0x90104259 _pthread_start + 345
7 libSystem.B.dylib 0x901040de thread_start + 34
Thread 6: com.apple.CFSocket.private
0 libSystem.B.dylib 0x900f5ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x93fd8c83 __CFSocketManager + 1091
2 libSystem.B.dylib 0x90104259 _pthread_start + 345
3 libSystem.B.dylib 0x901040de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x900d6afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900d7267 mach_msg + 68
2 com.apple.CoreFoundation 0x93f9930f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x93f983f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x93f9e334 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000ff0f 0x1000 + 61199
6 libSystem.B.dylib 0x90104259 _pthread_start + 345
7 libSystem.B.dylib 0x901040de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x900d6b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x901046e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x901335a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x000890f7 0x1000 + 557303
4 com.apple.iTunes 0x00088f8b 0x1000 + 556939
5 com.apple.iTunes 0x00088f27 0x1000 + 556839
6 com.apple.iTunes 0x00088da6 0x1000 + 556454
7 libSystem.B.dylib 0x90104259 _pthread_start + 345
8 libSystem.B.dylib 0x901040de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x900d6afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900d7267 mach_msg + 68
2 com.apple.CoreFoundation 0x93f9930f __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x93f983f4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x93f9e334 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000ff0f 0x1000 + 61199
6 libSystem.B.dylib 0x90104259 _pthread_start + 345
7 libSystem.B.dylib 0x901040de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x900fc412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x900fc9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x900fc5c6 start_wqthread + 30
Thread 11:
0 libSystem.B.dylib 0x900fc412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x900fc9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x900fc5c6 start_wqthread + 30
Thread 2 crashed with X86 Thread State (32-bit):
eax: 0xb0100e48 ebx: 0x00000000 ecx: 0x00000000 edx: 0xb0100e44
edi: 0x021d6e00 esi: 0x021d6e00 ebp: 0xb01005a8 esp: 0xb0100594
ss: 0x0000001f efl: 0x00010202 eip: 0x192d433d cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037
cr2: 0x00000008
Binary Images:
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0x10d1000 - 0x114cfef com.apple.iTunes.iPodUpdater 10.4 (10.4) <8FAA906B-A61D-912A-E534-29D094FB180A> /Applications/iTunes.app/Contents/Frameworks/iPodUpdater.framework/Versions/A/i PodUpdater
0x1191000 - 0x11b6ff7 com.apple.avfoundationcf 2.0 (60.1) <2D4DFC71-1195-4549-658B-7295F37AAEC3> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Versions/A/AVFoundat ionCF
0x11de000 - 0x11e3ff7 com.apple.iPod 1.6 (17) <4CCD2720-D270-C0D2-1E14-1374779C2401> /System/Library/PrivateFrameworks/iPod.framework/Versions/A/iPod
0x11e9000 - 0x140cff7 +libgnsdk_dsp.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <F33A74F3-6232-4933-18EB-3F3251CBFFCA> /Applications/iTunes.app/Contents/MacOS/libgnsdk_dsp.1.9.3.dylib
0x1427000 - 0x1447fe7 +libgnsdk_musicid.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <E6DBB1B3-0785-5066-02DB-16BC338656FE> /Applications/iTunes.app/Contents/MacOS/libgnsdk_musicid.1.9.3.dylib
0x1454000 - 0x151efe7 +libgnsdk_sdkmanager.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <DFAA35B6-6424-5400-4AE8-30C7121BEEB0> /Applications/iTunes.app/Contents/MacOS/libgnsdk_sdkmanager.1.9.3.dylib
0x1535000 - 0x1577fe7 +libgnsdk_submit.1.9.3.dylib 1.9.3 (compatibility 1.9.3) <8B86BE3D-0BD6-853C-53AE-596073375997> /Applications/iTunes.app/Contents/MacOS/libgnsdk_submit.1.9.3.dylib
0x157c000 - 0x15c1ff7 com.apple.CoreMedia.AVCFSupport 1.0 (705.24.4) <FAEC8CE1-BF17-B566-38E3-98E97C2403CE> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/CoreMedia.fr amework/Versions/A/CoreMedia
0x15e0000 - 0x194bff3 com.apple.MediaToolbox.AVCFSupport 1.0 (705.24.4) <B801EFCB-07D9-2A94-9E7A-530AD7E892AA> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/MediaToolbox .framework/Versions/A/MediaToolbox
0x19b0000 - 0x1cf0feb com.apple.VideoToolbox.AVCFSupport 1.0 (705.24.4) <A4DBF709-3753-2F20-B20D-1D5DB80F3997> /System/Library/PrivateFrameworks/AVFoundationCF.framework/Support/VideoToolbox .framework/Versions/A/VideoToolbox
0x14200000 - 0x1455aff7 com.apple.CoreFP 2.0.21 (2.0.21) <F760CF03-6398-88E4-4D29-29B35A967642> /System/Library/PrivateFrameworks/CoreFP.framework/CoreFP
0x1470f000 - 0x15389fe7 com.apple.CoreFP1 1.13.21 (1.13.21) <FE55B9D9-4317-17BB-21F2-D8EC6005C304> /System/Library/PrivateFrameworks/CoreFP1.framework/CoreFP1
0x1604f000 - 0x16050ff7 com.apple.textencoding.unicode 2.3 (2.3) <78A61FD5-70EE-19EA-48D4-3481C640B70D> /System/Library/TextEncodings/Unicode Encodings.bundle/Contents/MacOS/Unicode Encodings
0x16055000 - 0x16059ff3 com.apple.audio.AudioIPCPlugIn 1.1.6 (1.1.6) <E9CB576C-283B-1DB2-0C69-E7C914BD7922> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
0x1605e000 - 0x16084fff libssl.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <9203FADE-F4F2-2245-A32E-BD88819D314D> /usr/lib/libssl.0.9.7.dylib
0x160be000 - 0x160c3ff7 com.apple.QuartzComposer.iTunesPlugIn 1.2 (16) <8511A037-AFDE-5D1A-67DA-1B4837432D85> /Library/iTunes/iTunes Plug-ins/Quartz Composer Visualizer.bundle/Contents/MacOS/Quartz Composer Visualizer
0x1648d000 - 0x1651dfe7 com.apple.mobiledevice 486 (486) <3C294792-1383-1A42-0E4D-15E9EA8F888B> /System/Library/PrivateFrameworks/MobileDevice.framework/MobileDevice
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0x1665f000 - 0x16845fef com.apple.audio.codecs.Components 2.0.3 (2.0.3) <8DA1B494-CD97-D4CC-3D5D-FACFAAE9D968> /System/Library/Components/AudioCodecs.component/Contents/MacOS/AudioCodecs
0x19291000 - 0x193acfe3 com.apple.AppleGVAFramework 1.2.44 (1.2.44) <6595EE22-663F-68BF-D349-15A79D6A9046> /System/Library/PrivateFrameworks/AppleGVA.framework/AppleGVA
0x193c4000 - 0x1947dfff com.apple.GeForceVADriver 1.6.36 (6.3.6) <3B64634D-DE64-0D17-1D55-DCBF55F3BADF> /System/Library/Extensions/GeForceVADriver.bundle/Contents/MacOS/GeForceVADrive r
0x70000000 - 0x700cbfff com.apple.audio.units.Components 1.6.5 (1.6.5) <E50D0989-0609-EAF7-3B3B-B10D7847BAA5> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
0x8fe00000 - 0x8fe4163b dyld 132.1 (???) <4CDE4F04-0DD6-224E-ACE5-3C06E169A801> /usr/lib/dyld
0x9003a000 - 0x9005eff7 libJPEG.dylib ??? (???) <EA97DEC5-6E16-B51C-BF55-F6E8D23526AD> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x9005f000 - 0x9005fff7 com.apple.ApplicationServices 38 (38) <8012B504-3D83-BFBB-DA65-065E061CFE03> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x90060000 - 0x900a7ffb com.apple.CoreMediaIOServices 140.0 (1496) <DA152F1C-8EF4-4F5E-6D60-82B1DC72EF47> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x900a8000 - 0x900aaff7 com.apple.securityhi 4.0 (36638) <6118C361-61E7-B34E-93DB-1B88108F8F18> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x900d6000 - 0x9027dff7 libSystem.B.dylib 125.2.11 (compatibility 1.0.0) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylib
0x9027e000 - 0x902c2ff3 com.apple.coreui 2 (114) <2234855E-3BED-717F-0BFA-D1A289ECDBDA> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x902ea000 - 0x90309ff7 com.apple.CoreVideo 1.6.2 (45.6) <EB53CAA4-5EE2-C356-A954-5775F7DDD493> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x9045f000 - 0x9050dff3 com.apple.ink.framework 1.3.3 (107) <233A981E-A2F9-56FB-8BDE-C2DEC3F20784> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x9050e000 - 0x90511ff7 libCGXType.A.dylib 545.0.0 (compatibility 64.0.0) <4D766435-EB76-C384-0127-1D20ACD74076> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
0x9051e000 - 0x90558ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <6875335E-0993-0D77-4E80-41763A8477CF> /usr/lib/libcups.2.dylib
0x90559000 - 0x90606fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <9F8413A6-736D-37D9-8EB3-7986D4699957> /usr/lib/libobjc.A.dylib
0x90607000 - 0x91361fe7 com.apple.WebCore 6534 (6534.50) <492FD955-DCB6-2E2D-3F51-CF295516877A> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9137b000 - 0x9137cff7 libScreenReader.dylib ??? (???) <E559E38F-FB36-C1C4-B915-D3A4E4354921> /usr/lib/libScreenReader.dylib
0x9137d000 - 0x91388ff7 libGL.dylib ??? (???) <3E34468F-E9A7-8EFB-FF66-5204BD5B4E21> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x91389000 - 0x913b1ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <315D97C2-4E1F-A95F-A759-4A3FA5639E75> /usr/lib/libxslt.1.dylib
0x913b2000 - 0x9145affb com.apple.QD 3.36 (???) <FA2785A4-BB69-DCB4-3BA3-7C89A82CAB41> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x9145b000 - 0x9145cff7 com.apple.TrustEvaluationAgent 1.1 (1) <2D970A9B-77E8-EDC0-BEC6-7580D78B2843> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x9145d000 - 0x914adff7 com.apple.framework.familycontrols 2.0.2 (2020) <596ADD85-79F5-A613-537B-F83B6E19013C> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x914ae000 - 0x914d4ffb com.apple.DictionaryServices 1.1.2 (1.1.2) <43E1D565-6E01-3681-F2E5-72AE4C3A097A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x914d5000 - 0x9158dfeb libFontParser.dylib ??? (???) <D57D3834-9395-FD58-092A-49B3708E8C89> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
0x9158e000 - 0x91591fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
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0x97f73000 - 0x98293ff3 com.apple.CoreServices.CarbonCore 861.39 (861.39) <5C59805C-AF39-9010-B8B5-D673C9C38538> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x98294000 - 0x98294ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <ABF97DA4-3BDF-6FFD-6239-B023CA1F7974> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x98295000 - 0x98298ffb com.apple.help 1.3.2 (41.1) <8AC20B01-4A3B-94BA-D8AF-E39034B97D8C> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x98299000 - 0x982a6ff7 com.apple.AppleFSCompression 24.4 (1.0) <09E7FA6D-4BE8-5CA6-732F-D70EDF0E3910> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
0x982a7000 - 0x982aeff7 com.apple.agl 3.0.12 (AGL-3.0.12) <A5FF7623-9F55-0364-AD9B-42CF13C677C1> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x98330000 - 0x98781fef com.apple.RawCamera.bundle 3.7.1 (570) <AF94D180-5E0F-10DF-0CB2-FD8EDB110FA2> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x98782000 - 0x98788fff com.apple.CommonPanels 1.2.4 (91) <2438AF5D-067B-B9FD-1248-2C9987F360BA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x98789000 - 0x987e1fe7 com.apple.datadetectorscore 2.0 (80.7) <A40AA74A-9D13-2A6C-5440-B50905923251> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x987e2000 - 0x987e2ff7 com.apple.CoreServices 44 (44) <51CFA89A-33DB-90ED-26A8-67D461718A4A> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x987e3000 - 0x98920fe7 com.apple.audio.toolbox.AudioToolbox 1.6.7 (1.6.7) <2D31CC6F-32CC-72FF-34EC-AB40CEE496A7> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x98921000 - 0x98990ff7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <595A5539-9F54-63E6-7AAC-C04E1574B050> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x98991000 - 0x9899cff7 com.apple.CrashReporterSupport 10.6.7 (258) <8F3E7415-1FFF-0C20-2EAB-6A23B9728728> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x98b00000 - 0x98b3dff7 com.apple.SystemConfiguration 1.10.8 (1.10.2) <50E4D49B-4F61-446F-1C21-1B2BA814713D> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x98b3e000 - 0x98bf7fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <52438E77-55D1-C231-1936-76F1369518E4> /usr/lib/libsqlite3.dylib
0x98bf8000 - 0x99b4aff7 com.apple.QuickTimeComponents.component 7.6.6 (1783) /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTim eComponents
0x99b4b000 - 0x99b4bff7 com.apple.quartzframework 1.5 (1.5) <CEB78F00-C5B2-3B3F-BF70-DD6D578719C0> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x99b4c000 - 0x99be7fe7 com.apple.ApplicationServices.ATS 275.16 (???) <873C8B8A-B563-50F7-7628-524EE9E8DF0F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x99be8000 - 0x99be8ff7 liblangid.dylib ??? (???) <B99607FC-5646-32C8-2C16-AFB5EA9097C2> /usr/lib/liblangid.dylib
0x99be9000 - 0x99beffe7 com.apple.CommerceCore 1.0 (9.1) <521D067B-3BDA-D04E-E1FA-CFA526C87EB5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x99bf0000 - 0x99d72fe7 libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <D5980817-6D19-9636-51C3-E82BAE26776B> /usr/lib/libicucore.A.dylib
0x99d73000 - 0x99d95fef com.apple.DirectoryService.Framework 3.6 (621.12) <A4A47C88-138C-A237-88A5-877E5CAB4494> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x99d96000 - 0x99f58feb com.apple.ImageIO.framework 3.0.4 (3.0.4) <027F55DF-7E4E-2310-1536-3F470CB8847B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x99f59000 - 0x99f71ff7 com.apple.CFOpenDirectory 10.6 (10.6) <D1CF5881-0AF7-D164-4156-9E9067B7FA37> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x99f72000 - 0x99fa5fff libTrueTypeScaler.dylib ??? (???) <0F04DAC3-829A-FA1B-E9D0-1E9505713C5C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x99fa6000 - 0x99fafff7 com.apple.DiskArbitration 2.3 (2.3) <E9C40767-DA6A-6CCB-8B00-2D5706753000> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x99fb0000 - 0x9a46bff7 com.apple.VideoToolbox 0.484.52 (484.52) <F7CF9485-A932-1305-9AA6-3F7AC38B8B15> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x9a46c000 - 0x9a6d2ff7 com.apple.security 6.1.2 (55002) <64A20CEB-E614-D35F-7B9F-246BCB25BA23> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x9a70c000 - 0x9a719fe7 libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <828CCEAB-F193-90F1-F48C-54E3C88B29BC> /usr/lib/libbz2.1.0.dylib
0x9a834000 - 0x9a855fe7 com.apple.opencl 12.3.6 (12.3.6) <B4104B80-1CB3-191C-AFD3-697843C6BCFF> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9a856000 - 0x9a863ff7 com.apple.NetFS 3.2.2 (3.2.2) <DDC9C397-C35F-8D7A-BB24-3D1B42FA5FAB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x9a8d1000 - 0x9a93fff7 com.apple.QuickLookUIFramework 2.3 (327.6) <74706A08-5399-24FE-00B2-4A702A6B83C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x9a940000 - 0x9aa4cff7 libGLProgrammability.dylib ??? (???) <04D7E5C3-B0C3-054B-DF49-3B333DCDEE22> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x9aa4d000 - 0x9ab18fef com.apple.CoreServices.OSServices 359.2 (359.2) <7C16D9C8-6F41-5754-17F7-2659D9DD9579> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <2DCD13E3-1BD1-6F25-119A-3863A3848B90> /usr/lib/libSystem.B.dylibiTunes 10.4 keeps crashing in snow leopard - have error log
According to the crash report you have Version: 10.5 (10.5b77) which is beta.
http://www.redmondpie.com/download-itunes-10.5-beta-5-required-for-syncing-ios-5 -beta-5/ -
ID CS3 (5.0.4) Crash on Snow Leopard (10.6.2)
Hi Community,
I try to debug a InDesign CS3 (5.0.4) crash on Snow Leopard (10.6.2; Mac Mini) when the system come back from the sleep mode. InDesign terminate with some error messages:
1) "The network connection for the file XY is interrupted or the file was changed by another process"
2) "Abobe InDesign become closed. A serios problem was detected. Start InDesign again...
(corresponding translation into english)
The system.log contains referring to this crash:
-----------------------------------------------snip--------------------------------------- -----
30 ProntoMac [0x0-0x112112].com.adobe.InDesign[0]: reproStepsString:
Dec 9 14:51:30 ProntoMac Adobe Crash Reporter[18133]: (null)
Dec 9 14:51:30 ProntoMac [0x0-0x112112].com.adobe.InDesign[0]: 2009-12-09 14:51:30.562 Adobe Crash Reporter[18133:903] (null)
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicJSWindowExternalHandler is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicWizardController is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicPanel is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicController is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_personalization.framework/adobe_personalization. One of the two will be used. Which one is undefined.
Dec 9 14:52:19 ProntoMac /Library/Application Support/FLEXnet Publisher/Service/11.03.005/FNPLicensingService[18147]: Started
Dec 9 14:52:19 ProntoMac /Library/Application Support/FLEXnet Publisher/Service/11.03.005/FNPLicensingService[18147]: This service performs licensing functions on behalf of FLEXnet enabled products.
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicController is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicJSWindowExternalHandler is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicWizardController is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
Dec 9 14:52:19 ProntoMac [0x0-0x121121].com.adobe.InDesign[18143]: objc[18143]: Class EpicPanel is implemented in both /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_eula.framework/adobe_eula and /Applications/Adobe InDesign CS3/Adobe InDesign CS3.app/Contents/Frameworks/adobe_registration.framework/adobe_registration. One of the two will be used. Which one is undefined.
-----------------------------------------------snap--------------------------------------- ----
Can anyone help to fix this?
Thx & Bye TomYes.
I had CS3 and CS4 on my MBP with Snow Leopard. -
Compressor 3.5.1 crashing on Snow Leopard 10.6.2?
I have problems with Compressor 3.5.1 crashing on Snow Leopard 10.6.2. It crashes on application launch. I have tried uninstalling Final Cut Studio completely using Jon Chappell's FCS Remover. After that I rebooted and then reinstalled completely from disc. It still crashes on launch. Then I tried installing the Pro Applications Update 2009-01, and it still crashes.
Is Compressor 3.5.1 working for you in Snow Leopard 10.6.2? Any suggestions? I guess next step is to reinstall Snow Leopard from scratch.
Here is the crash log:
Process: Compressor [1347]
Path: /Applications/Compressor.app/Contents/MacOS/Compressor
Identifier: com.apple.compressor.Compressor
Version: 3.5.1 (3.5.1)
Build Info: Compressor-3015338~2
Code Type: X86 (Native)
Parent Process: launchd [115]
Date/Time: 2010-02-02 21:13:15.321 +0100
OS Version: Mac OS X 10.6.2 (10C540)
Report Version: 6
Interval Since Last Report: 614 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 13 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: 798E5A9B-65C3-45F3-B77C-93CCC1F0CC67
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x0000000080000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x95908e3e cachegetMethod + 30
1 libobjc.A.dylib 0x95909367 classlookupMethodAndLoadCache + 40
2 libobjc.A.dylib 0x95908f13 objc_msgSend + 83
3 libobjc.A.dylib 0x959093d7 classinitialize + 67
4 libobjc.A.dylib 0x95910972 prepareForMethodLookup + 85
5 libobjc.A.dylib 0x95911c17 lookUpMethod + 86
6 libobjc.A.dylib 0x95909367 classlookupMethodAndLoadCache + 40
7 libobjc.A.dylib 0x95908f13 objc_msgSend + 83
8 com.apple.AppKit 0x945e522d -[NSWindow _windowDeviceRound] + 65
9 com.apple.AppKit 0x945e3b57 _NSCreateWindow + 226
10 com.apple.AppKit 0x945e2cd6 -[NSWindow _commonAwake] + 1784
11 com.apple.AppKit 0x945df8fa -[NSWindow _commonInitFrame:styleMask:backing:defer:] + 1524
12 com.apple.AppKit 0x945de549 -[NSWindow _initContent:styleMask:backing:defer:contentView:] + 1568
13 com.apple.AppKit 0x9460f782 -[NSPanel _initContent:styleMask:backing:defer:contentView:] + 89
14 com.apple.AppKit 0x945ddf23 -[NSWindow initWithContentRect:styleMask:backing:defer:] + 71
15 com.apple.AppKit 0x9460f719 -[NSPanel initWithContentRect:styleMask:backing:defer:] + 103
16 com.apple.qmaster.SwampUI 0x012b4897 -[BorderlessWindow initWithContentRect:styleMask:backing:defer:] + 101
17 com.apple.AppKit 0x9465cb86 -[NSWindowTemplate nibInstantiate] + 588
18 com.apple.AppKit 0x945cdca4 -[NSIBObjectData instantiateObject:] + 253
19 com.apple.AppKit 0x945ccfaa -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 336
20 com.apple.AppKit 0x945cb450 loadNib + 257
21 com.apple.AppKit 0x945caaa3 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 831
22 com.apple.AppKit 0x945ca759 +[NSBundle(NSNibLoading) loadNibFile:externalNameTable:withZone:] + 158
23 com.apple.AppKit 0x945ca6a4 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 383
24 com.apple.prokit 0x00304643 NSProApplicationMain + 280
25 ...apple.compressor.Compressor 0x00004793 0x1000 + 14227
26 ...apple.compressor.Compressor 0x0000356a 0x1000 + 9578
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x95d4e0ea kevent + 10
1 libSystem.B.dylib 0x95d4e804 dispatch_mgrinvoke + 215
2 libSystem.B.dylib 0x95d4dcc3 dispatch_queueinvoke + 163
3 libSystem.B.dylib 0x95d4da68 dispatch_workerthread2 + 234
4 libSystem.B.dylib 0x95d4d4f1 pthreadwqthread + 390
5 libSystem.B.dylib 0x95d4d336 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x95d4d182 _workqkernreturn + 10
1 libSystem.B.dylib 0x95d4d718 pthreadwqthread + 941
2 libSystem.B.dylib 0x95d4d336 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x80000000 ebx: 0x95911bd5 ecx: 0x94d93a94 edx: 0x00000003
edi: 0x0163a170 esi: 0x00000003 ebp: 0xbffff0c8 esp: 0xbffff084
ss: 0x0000001f efl: 0x00010286 eip: 0x95908e3e cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x80000000Reinstalling both Snow Leopard and Final Cut Studio fixed the problem.
I am pretty sure the problem was related to incompatible frameworks coming from Leopard. I can do some more testing to find the exact framework that was causing problems. I am guessing on /System/Library/PrivateFrameworks/ProKit.framework and /System/Library/PrivateFrameworks/BrowserKit.framework which are installed by the ProRuntime.pkg. Those two frameworks are the only ones replacing already existing frameworks in the System folder. If you look inside the ProKit framework in Snow Leopard, there is a bundle called SnowLeopardPanels.bundle, which was called LeopardPanels.bundle in Leopard.
Time to build a new deployment package for Snow Leopard. I most likely just have to replace those two private frameworks though, just like when going from Tiger to Leopard. Oh the joys of Final Cut Studio deployment
Talking about deployment, this is a bit on the side, but I still can not believe Apple calls this a resolution: http://discussions.apple.com/thread.jspa?threadID=2170684 -
after I upgraded to snow leopard my printer does not print. I get an error message that says printer cannot be found. my printer status says my printer is idle, but is green.
You forgot to mention what printer you have, but you may need a new driver:
Printer and Scanner software available for download:
http://support.apple.com/kb/HT3669?viewlocale=en_US -
I've got a Mac mini running Snow Leopard Server (10.6.8) and the printer sharing has never worked. I have a Canon i860 printer hooked up to the Mac mini via USB. I have created an LPR print queue for that printer in the Server Admin app and everything seems fine -- it says that the printer service is running, it has a name, and it is showing up in the list of Bonjour printers from the other machines on the network.
However, after adding this printer, no machines will print to that print queue over the network. The Mac mini will print to that printer over the direct USB connection, but other computers will not. Thus far:
- the print queue shows up in the Bonjour list
- you can add that printer to any computer on the network
- you can (attempt) to print to it
- but then all you get is an error message: "Network host 'Beefeater.local.' is busy; will retry in 30 seconds..."
It is as though the print jobs are not sent because no jobs show up in the queue in the Server Admin app on the server.
Any ideas?Found this thread: https://discussions.apple.com/message/13132912#13132912
...and renamed my print queue from "i860 on Beefeater" to "i860_beefeater"
Now instead of getting the "will retry" message cited above, the problem is that it displays a message that says "Copying print data..." and then shows a message that says "Printer paused." Clicking "Resume" in the toolbar does nothing; no jobs show in the Snow Leopard Server print queue; and there is no indication that the printer itself is having any trouble.
Ideas? -
i have a 2008 imac with snow leopard. i installed update 10.9.3 not realizing it's best for Maverick's users. Now my Itunes 11.2.2 won't burn playlists to CD. Anyone else with this problem? CAn I uninstall the 10.9.3 update? Also my HP scannerwill not save the displayed scanned document since this update! it just saves gray.
If you have your old system backed up then erase the drive and restore your backup. If you don't have a backup then backup your entire Home folder. Erase the drive and install Snow Leopard after which you can restore your Home folder from the backup.
Clean Install of Snow Leopard
Be sure to make a backup first because the following procedure will erase
the drive and everything on it.
1. Boot the computer using the Snow Leopard Installer Disc or the Disc 1 that came
with your computer. Insert the disc into the optical drive and restart the computer.
After the chime press and hold down the "C" key. Release the key when you see
a small spinning gear appear below the dark gray Apple logo.
2. After the installer loads select your language and click on the Continue
button. When the menu bar appears select Disk Utility from the Utilities menu.
After DU loads select the hard drive entry from the left side list (mfgr.'s ID and drive
size.) Click on the Partition tab in the DU main window. Set the number of
partitions to one (1) from the Partitions drop down menu, click on Options button
and select GUID, click on OK, then set the format type to MacOS Extended
(Journaled, if supported), then click on the Apply button.
3. When the formatting has completed quit DU and return to the installer. Proceed
with the OS X installation and follow the directions included with the installer.
4. When the installation has completed your computer will Restart into the Setup
Assistant. Be sure you configure your initial admin account with the exact same
username and password that you used on your old drive. After you finish Setup
Assistant will complete the installation after which you will be running a fresh
install of OS X. You can now begin the update process by opening Software
Update and installing all recommended updates to bring your installation current.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Or you can:
Try these in order testing your system after each to see if it's back to normal:
1. a. Resetting your Mac's PRAM and NVRAM
b. Intel-based Macs: Resetting the System Management Controller (SMC)
2. Restart the computer in Safe Mode, then restart again, normally. If this doesn't help, then:
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the
COMMAND and R keys until the Utilities menu screen appears. Alternatively, restart the
computer and after the chime press and hold down the OPTION key until the boot manager
screen appears. Select the Recovery HD and click on the downward pointing arrow button.
3. Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the Utilities menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu. Select Restart from the Apple menu.
Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo).
4. Reinstall Lion/Mountain Lion, Mavericks: Reboot from the Recovery HD. Select Reinstall Lion/Mountain Lion, Mavericks from the Utilities menu, and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Reinstall the 10.9.3 update: OS X Mavericks 10.9.3 Update (Combo). -
Updated to snow leopard. Printer no longer turning on.
Since updating to Snow Leopard, my printer (an HP DeskJet 5550) no longer turns on when I print over my wireless network via Airport Express. Not sure if this has something to do with the Express, Snow Leopard, or something else.
Any thoughts?I am having the same problem with an HP Laserjet 1150 connected to my Airport Extreme.
-
Microsoft Word crashes with snow leopard. need help! this is aweful
I installed snow leopard and since then every time i open a word document on my Microsoft word (mac 2008), it crashes and does not open. i can open word and start typing a new doc, save it and then open that one and it works. but if i try to open a document that i created before snow leopard (regular leopard), it crashes right away. please help because i am a college student and i need to access my docs!!!
Hi all--this worked for me:
1. Uninstall Office using the Remove Office program.
2. Remove (trash) the microsoft folder from the fonts folder. Then delete the word plist from your user library preferences folder.
3. Run disk utility to repair permissions and restart.
4. Run Snow Leopard cache cleaner and do a deep clean on the cache of your system.
5. Run Easy Find to find "fontcachetool" (it's an invisiable file, so make sure you enable easyfind to locate invisible files. Trash the fontcachetool file once it's located. Note: I actually had two of these files, and I trashed them both.
6. Restart.
7. Run disk utility to repair permissions again, and restart.
8. Install Office 2008.
9. Do NOT open any Office programs, and restart.
10. Install SP 1 (note: I installed this from a disk image. My previous attempts to use the automatic check for updates "feature" in Office to download and install the program did not work--believe me, I uninstalled and reinstalled Office three times before performing the tasks I am listing here. You can download the disk images of the SP here:
SP 1 (12.1.0): http://www.microsoft.com/downloads/details.aspx?familyid=395D1487-A3A6-4106-A0F8 -4D6E1D6D89D2&displaylang=en
SP 2 (12.2.0): http://support.microsoft.com/kb/973254
Update 3 (12.2.1): http://www.microsoft.com/mac/downloads.mspx?pid=Mactopia_Office2008&fid=9730452B -E6AD-4330-93E4-57F66293BF1C#viewer
11. Restart
12. Install 12.2.0. Restart.
13. Install 12.2.1. Restart
14. Repair permissions.
15. Restart.
So far so good. I hope this helps.
Antonio -
Snow Leopard causing Printer & Excel crashes PLEASE HELP!
Original install from 10.5.8 to 10.6.0 - now at 10.6.1.
The first install the system was freezing up and I couldn't get the printer to work. Internet was intermittent and slow as was the whole system and couldn't get Quicktime to work. Then the system hung up at the log in screen and went into a loop back to the log in screen effectively making the Mac Pro inoperable.
I wiped the computer and re-loaded Snow Leopard and used a Time Machine back-up to get everything back. Everything I opened worked fine (including the printer). I had to re-install Office:mac 2008 and then the problems started.
1.The printer would crash on anything I tried to print on any app, and the System Preference panel for printers would crash every time I tried to open it. I tried downloading the fix for HP Photosmart 3180 C All-In-One printer and got to a certain point and a warning resulted:
"/system/library/extensions/pulsedriver.kext was installed improperly and cannot be used. Get update from HP" ????
2. Excel will open about 5 workbooks with no data and the beach ball spins until it crashes.
A complete wipe and re-install of Office did not fix it.
I also fixed the permissions on my HD and repaired the disk and this did not help.
Is there anything I can do to fix these two areas without wiping the HD and starting from scratch?
The printer started to crash AFTER I installed Office:mac 2008. but wiping the program off the HD did not fix the printer.
Please Help !!!I finished validating the fonts and used YUSA to clean up the caches but to no avail. I will look at an uninstall for the print driver and see what that does. My problem is that I can't even get into the print preferences because it fails to open.
Though I agree with you on Office being a very stable program. I am not able to get Excel to open up... It starts up and opens the last 5 spreadsheets that were previously opened before the problem started. The sheet shell is there for all 5 workbooks but there is no data and nothing but a beach ball bouncing around. Summer is over and I am sick of playing with the beach ball LOL
By the way - what All in one printer would you recommend for Mac. The HP printers I have are from my days when I used a (yuk) PC.
Also, I have two other Macs - a 15 Macbook Pro and a recently purchased 17 Macbook Pro - I have not installed Snow Leopard on either one and probably will not based on all the issues I am having with my tower. they run great right now and no problems with Office or the HP printers. -
My Word 2008 is crashing about every 20 minutes. I recently upgraded to Snow Leopard. I have run Repair Disk and Disk Permissions on my HD.
I have run software updates (12.3.5 Word).
A similar thread contained this advice from a Level 5 responder:
Quit Word, navigate to the following file, and drag it to your desktop.
~/Library/Preferences/Microsoft/com.microsoft.Word.prefs.plist
Open Word. If joy, trash the plist file.
I can find com.microsoft.Word.plist but not with prefs included.
I've also seen some lengthy suggestions that scare me a bit. My external drive is also suddenly acting up, even after I've used Repair Disk until it is problem-free. I hesitate to replace that until I'm sure where this trouble is coming from.
Please DO speak down to me. If I were as savvy as you, I wouldn't be here
Many thanks.I was having all kinds of werrd behavior after installing SL. I think I recently found the cause of most of my difficulties. Unfortunately be cause I performed both fixes at the same time i really don't know which one improved things.
Below is a section of the log I keep on the machine to track problems and solutions -
8-28-09
Installed OS X 10.6 ($29). Working but the canon ptr is kaput.
8-30-09
Installed UFR 2.0 driver for ptr and it's working but not completely stable (canon warned it wasn't 10.6 compatible). hopefully new driver coming in Oct.
9-11-09
Installed 10.6.1 update
10-19-09
many crashes involving the combination of Firefox and textedit or grabber. Also external disk starting up for no reason and causing machine to pause - spinning beach ball.
10-20-09
Tried to perporm the performance update but the app said my hardware wasn't elligible (Imac Intel dual core 2.4gig with 2gb memory)
Repaired disk permissions (hundreds of them set to 501 that should have been set to 0).
Reset the PRAM/NVRAM per Apple HT1379
10-21-09
Crashing and beach balling seem much better but textedit did crash once when using firefox and textedit. Will monitor to see if things have improved.
10-22-09
Programs seem more stable and I notice memory getting released more than it was after first installing 10.6.
Hopefully the notes above will help somebody. -
Hi,
I recently formatted my iMac (2.66GHz Intel Core 2 Duo / 4GB memory) and installed Snow leopard. I then installed CS5 and all my programs started to crash, then I realized bridge didn't open at all. SO i uninstalled CS5, used the adobe cleaner tool and the installed CS$ which is what I had beofre running on LEOPARD and was running fine. But now indesign cs4 doesn't open at all. It crashes immediately. I read it was a bug from mac, i contacted them and they said its Adobe who has to answer. Please help. I have been two days formatting, installing and uninstalling.
Thanks!
Here is my crash report from indeisgn CS4
Process: Adobe InDesign CS4 [27356]
Path: /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
Identifier: com.adobe.InDesign
Version: 6.0.0.352 (6000)
Code Type: X86 (Native)
Parent Process: launchd [85]
Date/Time: 2011-06-04 12:37:54.473 -0400
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 212252 sec
Crashes Since Last Report: 22
Per-App Interval Since Last Report: 87 sec
Per-App Crashes Since Last Report: 7
Anonymous UUID: 19158FCC-F3FF-45EA-8BB8-21AAAE7B30B2
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 ??? 0xa0c166f0 _XHNDL_trapback_instruction + 0
1 AdobeBIB 0x00812ae0 0x807000 + 47840
2 AdobeBIB 0x00812e11 0x807000 + 48657
3 AdobeBIB 0x00812e83 0x807000 + 48771
4 com.adobe.InDesign.PDF 0x22d53739 GetPlugIn + 1040761
5 libSystem.B.dylib 0x9755719f __cxa_finalize + 208
6 libSystem.B.dylib 0x975570b4 exit + 33
7 com.adobe.InDesign 0x00001fba start + 266
8 com.adobe.InDesign 0x00001ed9 start + 41
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x9755e922 kevent + 10
1 libSystem.B.dylib 0x9755f03c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x9755e4f9 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x9755e29e _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x9755dd21 _pthread_wqthread + 390
5 libSystem.B.dylib 0x9755db66 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x975380fa semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x97565c85 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x97594aa8 pthread_cond_timedwait_relative_np + 47
3 ...ple.CoreServices.CarbonCore 0x99122e3d TSWaitOnConditionTimedRelative + 242
4 ...ple.CoreServices.CarbonCore 0x9911e7e3 MPWaitOnQueue + 250
5 PMRuntime.dylib 0x00012668 MemUtils::GetAvailMem() + 296
6 ...ple.CoreServices.CarbonCore 0x991027ca PrivateMPEntryPoint + 68
7 libSystem.B.dylib 0x975657fd _pthread_start + 345
8 libSystem.B.dylib 0x97565682 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x9755d9b2 __workq_kernreturn + 10
1 libSystem.B.dylib 0x9755df48 _pthread_wqthread + 941
2 libSystem.B.dylib 0x9755db66 start_wqthread + 30
Thread 4:
0 libSystem.B.dylib 0x9753809a mach_msg_trap + 10
1 libSystem.B.dylib 0x97538807 mach_msg + 68
2 ...ple.CoreServices.CarbonCore 0x991caaac TS_exception_listener_thread + 160
3 libSystem.B.dylib 0x975657fd _pthread_start + 345
4 libSystem.B.dylib 0x97565682 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x00812dff ecx: 0x0080e24a edx: 0x0812d09c
edi: 0x00000000 esi: 0x22e07908 ebp: 0xbffff978 esp: 0xbffff7e0
ss: 0x0000001f efl: 0x00010246 eip: 0xa0c166f0 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000000
Binary Images:
0x1000 - 0x3ff7 +com.adobe.InDesign 6.0.0.352 (6000) <970AB63A-C7CF-E2BD-6F84-37178B986F1A> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/Adobe InDesign CS4
0x8000 - 0x8fff +InDesignModel ??? (???) <04F752B0-79DF-B0C0-0D40-E5D56F5E6763> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModel.framework/Versions/A/InDesignModel
0xc000 - 0xcfff +InDesignModelAndUI ??? (???) <2822805A-73B5-F1C1-F21F-77EA75E194B8> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/InDesignModelAndUI.framework/Versions/A/InDesignModelAndUI
0x10000 - 0x16fff +PMRuntime.dylib ??? (???) <9428E22B-B3BF-6645-9DE1-E821B48AE928> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/PMRuntime.dylib
0x1b000 - 0x128fff +AdobeACE ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
0x146000 - 0x64efff +AdobeAGM ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x7be000 - 0x7fdff7 +AdobeARE ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeARE.framework/Versions/A/AdobeARE
0x807000 - 0x820fff +AdobeBIB ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
0x82a000 - 0x84bff7 +AdobeBIBUtils ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x858000 - 0xaebfc7 +AdobeCoolType ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0xb6f000 - 0xf39fef +AdobeMPS ??? (???) <4E366E06-A4EB-4717-9639-0443743F5104> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0xfc8000 - 0x1029fff +ObjectModelLib.dylib ??? (???) <4FD4B086-E451-4EA3-2DBD-0CFB7EF8BBA2> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/ObjectModelLib.dylib
0x1046000 - 0x107cfff +DataBaseLib.dylib ??? (???) <DAF68BCD-3194-48AD-5086-E06FD2529E85> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/DataBaseLib.dylib
0x108c000 - 0x13fafff +PublicLib.dylib ??? (???) <BC602492-4629-CD2E-5901-D4A8AEE8BA69> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/PublicLib.dylib
0x1557000 - 0x1578fda +AdobeAFL ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeAFL.framework/Versions/A/AdobeAFL
0x1594000 - 0x159affe +libboost_thread-mt-1_34_1.dylib ??? (???) <DB58BCE6-F2FC-4E5B-B87F-ED405C3F62A7> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/libboost_thread-mt-1_34_1.dylib
0x15a5000 - 0x1635fc3 +WRServices ??? (???) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x17b0000 - 0x17b4ffc +com.adobe.AdobeCrashReporter 2.5 (3.0.20080806) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
0x17ba000 - 0x216a57f +libicudata.dylib.36.0 36.0.0 (compatibility 36.0.0) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/ICUData.framework/Versions/3.6/libicudata.dylib.36.0
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0x22e5000 - 0x23b9db7 +libicuuc.dylib.36.0 36.0.0 (compatibility 36.0.0) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/ICUUnicode.framework/Versions/3.6/libicuuc.dylib.36.0
0x241a000 - 0x2461fc7 +com.adobe.adobe_caps adobe_caps 2.0.99.0 (2.0.99.0) /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x2467000 - 0x24ddfff +libboost_regex-mt-1_34_1.dylib ??? (???) <3FE3AFA1-CCA6-740C-9460-E04378983CF0> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/libboost_regex-mt-1_34_1.dylib
0x2513000 - 0x26c9ff4 +com.adobe.amtlib amtlib 2.0.1.10077 (2.0.1.10077) <CB2EC3BF-6771-4DAB-BF29-6775FB6F9608> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/amtlib.framework/Versions/A/amtlib
0x2700000 - 0x2740ff7 com.apple.vmutils 4.2 (106) <834EA6B0-C91B-4CF1-ED3C-229C26459578> /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x2759000 - 0x2890fef +WidgetBinLib.dylib ??? (???) <F506904C-A3A5-2E16-C1E4-BBB1018D4288> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/MacOS/WidgetBinLib.dylib
0x2926000 - 0x2b20fcf +AdobeOwl ??? (???) <F209A9B2-9606-4182-93D8-84B349CFBE48> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x2b9b000 - 0x3099fc3 +AdobeOwlCanvas ??? (???) <DC1EE447-FCDB-43C8-B6D2-A5454291C85D> /Applications/Adobe InDesign CS4/Adobe InDesign CS4.app/Contents/Frameworks/AdobeOwlCanvas.framework/Versions/A/AdobeOwlCanvas
0x33ec000 - 0x33ecff7 libmx.A.dylib 315.0.0 (compatibility 1.0.0) <01401BF8-3FC7-19CF-ACCE-0F292BFD2F25> /usr/lib/libmx.A.dylib
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0x7de7000 - 0x7df9ff7 libTraditionalChineseConverter.dylib 49.0.0 (compatibility 1.0.0) <EA696A00-4054-6F65-0F86-7901EAB5969F> /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
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As far as I am aware, issues with Snow Leopard are specific to font anomalies in 10.6.7, and the fact that you cannot use the OS's printing system to produce PDFs via File > Print from Adobe applications. Do you have a link or citation for the issues you read online?
So, reasons to suspect Adobe: running the Adobe installer triggered the problem; Adobe programs crash and they crash in Adobe code;
Reasons to suspect Apple: it's not a single program crashing; the crashes don't seem to make sense; crashes happen for both CS4 and CS5; crashes affected non-Adobe programs (that is what you meant by "all my programs," right?).
So, my intuition is you should try an OS reinstall.
Though even if the root problem is the OS, Adobe probably has some blame here -- Adobe's programs should not crash. So you can certainly take it up with Adobe and hold firm to the line "your program should not crash; why is it crashing" and ultimately they should be able to tell you why (based on the crash report, and perhaps other things). But the answer may turn out to be, "because this Apple subsystem is broken. Fix it and our programs will stop crashing."
Have you looked at the logs in Console.app? They might shed some additional light.
Also, since you have recently reinstalled the OS, you are probably in a good position to reinstall the OS. Most people are reluctant to do so because they have a lot of data and applications, and it's a huge pain to preserve them. It sounds like you're not in that position, so doing that reinstall is relatively easy. I would therefore do it just for the peace of mind.
You can contact Adobe Support at http://www.adobe.com/go/supportportal.
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