Word 2010 AAX Cross-references gone

I have 13 documents - "Word 10/AAX (all updates installed)", with many cross-references.
Links correctly translate to PDF including headings, TOC, websites, and cross-references WITHIN the same document, but cross-references between the 13 docs do not work.
The PDF shows the colour change, but there is no clickable link.
I am "Saving as PDF", have checked the PDFMaker settings, and have tried creating the PDF directly from AAX.

Hi Pranav,
Yes, this is already selected. All links are correctly created, except those which cross-reference other Word 2010 documents.
I need the PDF to maintain the cross-reference as is found in the Word Doc (which is simply a link to a specific bookmark in a separate Word Doc).
In summary: One Word Doc references a specific bookmark in a separate Word Doc - so when the PDF's are created: PDF references the specific bookmark in a separate PDF.
Any other ideas would be most appreciated. Thanks!

Similar Messages

Acrobat 9 Pro: Links to Word TOC and cross references are lost

I'm testing Acrobat 9 Pro and while it successfully creates a PDF from Word 2003 with bookmarks, all my TOC and internal page reference links are lost.
I have triple checked the conversion settings from the Adobe PDF menu option in Word, and the "Convert cross-references and table of contents to links" check box is definitely selected.
I used the same Word document on another machine with Acrobat 6 Pro installed - and the TOC and cross ref links were created successfully. As far as I can see the Adobe PDF settings in Word 2003 on both machines are the same - the only difference is that one uses Acrobat 6 Pro and the other uses Acrobat 9 Pro.
The only setting in 9 Pro I turned off was the 'enable accessibility tagging' one; it's also turned off in 6 Pro. The remaining settings are the default.
A clickable TOC and internal links is essential for my clients who often have 400+ page documents.
Anybody have any suggestions? Or can anybody confirm that they do/don't get the same behavior in Acrobat 9 Pro?

Thanks Abhigyan - your test PDF worked fine for me.
This is what I've done today:
1. Checked for all instances of pdfm*.dot files and removed any that were lurking in old Application Data and Microsoft Office folders.
2. Deleted all Acrobat 5 and 6 folders and subfolders still lurking in Program Files.
3. Used Add/Remove to delete Adobe Reader 8 and its updates. I figure I can always install Reader 9 if I need it as a separate app.
4. Checked that everything was gone using the Windows Installer CleanUp utility (it was).
5. Restarted my machine.
6. Turned off my anti-virus software.
7. Did a search for any pdfm*.dot files - found one only in the current Microsoft Office folder and left it there.
8. Reinstalled Acrobat 9 Professional.
9. Opened my test Word 2003 document.
10. Checked all the Acrobat conversion settings and left them as the defaults.
11. Converted the doc to PDF and checked for internal links. Yes! The TOC links worked! But my joy was short-lived as the page link didn't work...
12. Tried various other conversion settings based on some suggestions from Lance in first level Adobe Support yesterday - still no page link. And I also lost the TOC links when I cleared the Enable Accessibility check box on the Settings tab of the conversion settings.
13. Checked the Edit > Preferences > Convert To PDF settings for Word in Acrobat 9 - add bookmarks and add links are both selected (default).
14. Used Acrobat 9 to create the PDF (File > Create > From File) hoping that this might might a difference. Nope. No TOC or page links.
15. Changed conversion settings back to default via Word 2003, and created a PDF from a longer document. Again the TOC links worked, the URLs worked (they always did), the bookmarks worked (they always did too), but the none of the internal page cross-reference links worked.
So my summary is this:
* I can only create TOC links *if* Enable Accessibility is turned on, but I have always turned this off in earlier versions of Acrobat as I don't need it and it made the process of creating a PDF from a long document incredibly slow - I'm wary of using it!
* I cannot get internal page links to work at all, no matter which method I use to create the PDF (from within Word or within Acrobat), and no matter which conversion settings I select.
I really don't know what to try next. Manually creating links for what could be hundreds of cross-references in a single document is NOT an option, especially as I have many of these long documents.
Any further suggestions?

Report Generation Toolkit (Word) : How to use correctly bookmark and cross-reference without "Error! Reference source not found"

Hi,
I try to generate a report using a template. In my template I use some cross-reference to refer to one bookmark. For exemple in the first page I created a bookmark for my name and in the header I created a cross-reference refer to my name. The problems is when I run my VI the bookmark actualise perfectly but the cross-reference refer to the bookmark can't actualise with the same value and generates an error : "Error! Reference source not found".
Can somebody help me please!
Nki
Solved!
Go to Solution.
Attachments:
01.jpg ‏72 KB

Hi,
When i create the word template, the bookmaks and the cross-reference referred to the bookmark update correctely. The problem is when I try to change the bookmark using "report generation from template vi" the bookmark change but not the cross-reference and the error generated is "Error! Reference source not found".
I make coople reasherch and i think they have no solution for this because : "if the text in a heading referred to in a cross-reference is revised, the cross-reference to the heading may no longer work" (http://office.microsoft.com/en-us/word-help/troubleshoot-cross-references-HP005189368.aspx).
To "resolved" this problem I create an other bookmark in the template who have the same value white the principle bookmark.
I use Labview 2011 and Micosoft office 2010.

Cross references corrupted after placing Word document into an InDesign document

I am placing a word document which contains cross references to headers and captions/figures within the document. They seem to be fine and function correctly in the Word document, however, after I place this word doc into my InDesign doc, I take a look at the cross references panel and notice that the cross references have been corrupted. It is wrapping the wrong portions of text from the cross reference destinations. See screenshot for a visual of how the cross references are malformed. For example the 7th cross reference in the list should say Framework Details, not "Framework Detai
InDesign Cross References Panel - showing malformed bits of text
Another visual of this issue can be seen if I view the text frame in Story Editor view, see below. You can see that the cross reference source tags (blue arrow like symbols) are wrapped around the wrong portions of text. The blue tags shoud be wrapped around Framework Details and 52
InDesign Story Editor
You can see below as to why I think the cross references are fine in the Word doc, you can see the same cross reference I used in the example above in the word doc and it is wrapping the correct portion of text:
Word - showing cross reference is formed corerctly
Why is this not being maintained after placing this file into InDesign?
Also I am not performing any cross reference updates after I import, this problem occurs immediately after the place of the doc.
Why would InDesign be having difficulty in importing these cross references? I have set up a simple test Word document with cross references to headers and figures in and they have imported fine. What could be wrong with this other particular word doc that would be causing this "corruption" of cross references? This is not only causing my cross references to break visually and lack the update capability but also I cannot export the InDesign doc to an ePub as it keeps crashing. I believe from my reading on the web that if there is only one broken cross reference source i.e. the cross reference destination that it is trying to link to is missing, then the export to epub will fail. So this is causing a massive headache for me at the minute.
Is there anything I could be looking at in the Word doc to try and figure out why the porblem is occuring in the first place?
If anyone has any tips or a possible solution to this I would really appreciate it. Even better if someone knows the reason why this is happening I can tackle it from the source and prevent it happening time and time again.
Thanks, Dave

Only bad experiences, Peter ...
I've seen this character shifting before on numerous occasions, both with cross references and with hyperlinks. (It's especially funny with hyperlinks, 'cause you can see that the outline box shifts one character at a time per each next link...)
The thing is it's not just limited to hyperlinks and cross refs. Dave's screenshot doesn't show bold, italics, or other local formatting, but it's a fair bet these are off by a couple of characters as well.
Dave's experiment of making a "minimal" Word document to confirm it's a persistent bug didn't work. I found the same thing: either a document comes in fine, or everything is foo-bar right from the start. There must be some internal Word code that InDesign forgets to count as 'a character position'. Without delving into the Word file with some very advanced tools, it's anyone's guess what code that would be.
I can only offer the one solution that works for me: in Word, remove all hyperlinks (which is what Word uses for internal links as well as for external ones) and convert all cross-references to text. Then, if the file finally imports fine, re-build them in InDesign. It's a cumbersome workaround, but slightly better (only just) than checking each reference, delete, rebuild, check next -- etc. (And with that the chance that your other text attributes are also off.)

Can I generate separate Word docs and retain cross-references?

I've poked around the forum and am seeing an answer to this, so forgive me if it's already been answered.
I'd like to generate separate Word documents from within RH8 (as opposed to a single Word doc of the entire help system) and yet retain the functional cross-references across documents.
As it is, if I generate the help as a group of Word docs, only cross-references having destinations within the same Word document are present. That's not hugely surprising, but it would help me a great deal if intra-document cross-references were present in the generated Word docs.
Any ideas how I can do this?

I believe that might work if you used the master document method. That said I strongly recommend that you research Word's master document method as everything I have read indicates the Word gurus suggest it has problems.
Why would you want all these links working? If that is needed, shouldn't the user be accessing the online help?
See www.grainge.org for RoboHelp and Authoring tips
Follow me @petergrainge

Cross Reference Sources appearing in Story Editor view but not appearing in the Cross Ref pane

I have imported a Word document containing working cross references into an InDesign document. The vast majority of these cross references import correctly and link to their destinations within the document, however there are some that are not working. If I view the text frame in the story editor view, I can see these "broken" cross reference sources that came in from the Word doc but on selecting them I can see that there isnt a corresponding entry for it in the cross reference pane. As said, there are only a few that are behaving like this.
What could be causing these not to appear in the cross reference pane?
Obviously as they are not appearing in the list of cross references I can't update them, and also, as they are technically broken cross references, because a source exists for them but there is no corresponding entry in the pane, then on export to epub, InDesign crashes (If there is one broken cross reference in a document, export to Epub will crash indesign).
Also, to clarify, in the Word doc if I navigate to a cross reference that is failing once in InDesign, I can update it properly, and also navigate to its destination in the Word doc, so it's not as though these cross references are broken before coming into InDesign. Also I believe the destinations for these "broken" cross references are coming across properly to indesign too as I can see them in the story editor view.
Supposed Cross Reference source selected in Story Editor view on left, but no corresponding cross reference highlighted in pane on right:
Technical Details:
InDesign CS5.5 - Version 7.5.3
Microsoft Word 2010, File type .docx

I have found the possible cause of this problem!
If a table is used within the Word document somewhere between where the cross reference source is and its destination then that particular cross reference will be broken as described above in my initial post.
So the "fix" is to remove any occurances of a table in the Word document and the cross references come into InDesign perfectly. This is actually not a fix at all. I need to use tables in the Word document for layout purposes so if they break cross references if they stand between them and their destinations then I have to compromise, i.e. use tables but with no cross references in the document or vice versa.
I found a similar issue recently with index markers in Word causing a shift on the cross reference tags when bought into InDesign. The "fix" again for that was to remove all index markers from the Word document. See post about this here: http://forums.adobe.com/thread/1043981
InDesign really needs to sort out the issues with importing of Word documents with cross references in them. If I can't use index markers and tables in a Word document without breaking its cross references then they can't claim to have the ability to import a Word document while maintaining its cross references into an InDesign document. It just doesnt work as ive painstakingly proven.

Cross-reference auto-page numers?

Can anyone tell me why i cannot get cross-references to work with automatic page numbering? Is there some fundamental error i am making? I have the master files setup with auto-page numbering based on 'current page.' All of my pages are numbered sequentially as 1, 2, 3, etc. and setup with a unique paragraph style. however, when i try to reference a page number in the document, none of the pages show up under the paragraph style in the cross-reference menu. I have even tried to use ctrl+shft+click on the desired reference page to bring the page number frame from the master file onto that specific page, but the text still does not show up in the cross-references menu. I feel as though i must be making some sort of mistake because it seems this could be one of the more obvious/widespread uses for the cross-reference feature. Any help would be great. Perhaps there is simply another way to do this? Thanks!
Garrett

GarrettTV wrote:
Peter,
I understand that this is probably a more specific use of the feature, no doubt. It is ultimately unrealistic to expect a program to work exactly as each individual user's project approach dictates. I dont take the comment as a slam, dont fret.
My confusion and concern ultimately stems from the fact that, on the surface (granted, I am definitely not a programmer ), it seems like the ability to directly reference the page number would be, almost inherently, already built-in in the sense that the page number is recognized as a product of content placement. In other words, if the cross-reference knows that changes to the document composition have caused my referenced content to move from auto-numbered page 36 to auto-numbered page 37, yet the reference cannot exist to simply the page number itself. It has to exist via the content on taht page. Hopefully I have provided and explanation which makes sense!
In all honesty, the ability to reference only content and not also page number is only goingot set me back about half. For my sake, I have a 300 page document which includes hundreds of figures/illustrations, all of which correspond to text explanations in a different part of the document. Over time, it is anticipated that standards and graphics will be added/subtracted/changed, and therefore, so will the section numbering, page numbering, figure numbering, and the corresponding pages on which all of these pieces of info will occur. We would like to correspond figures and sections to one number; in this case, the page. Because each figure/illustration will have it's own page, it is desired to make the figure number and page number match to achieve an easier means of navigating the book. Basically, I want the text section, which will be read first, to reference figure numbers and/or page numbers (at this point, i have the option of choosing one or the other), but both of these numbers are going to dynamically update.
So, if that made any sense at all (ha), is there a way to use the cross references to point at a number that is set to automatically/dynamically change? If there is not, then perhaps I will simply have to create static figure numbers for the referenced content and then just let the page numbers change over time. If you have any other suggestions, I am definitely open to exploring them!
Thanks for the continued help!
Garrett
Hi, Garrett:
If I understand your description correctly, it seems that you're asking for an unusual numbering/navigation approach. Is there an example that you've seen that works this way, and that you want to emulate? Is this a publishing style/convention in the particular industry?
Am I correct in imagining that in a document that contains three figures on discontiguous pages, they might be numbered something like this:
Page #
Figure #
1
1
15
15
250
250
This would result in no figures 2, 3...14...249. Would your document have references to figure 15 on page 15? Would you want your list of figures (LOF) to resemble:
Figure number and title Page
1. Example of the widget in question ............................. 1
15. Example of another widget ......................................... 15
(sorry about the messy table layout - the HTML is tricky)
Would your audience be concerned that the figure numbers are not consecutive across a multi-chapter book, or consecutive within a chapter, and restart in each chapter? That is, would a reader think that some figures are missing?
Is there a specific objection to figure 11 on page 26 becoming figure 11 on page 28, if text content were inserted, or becoming figure 16 on page 29 if figures were inserted? When numbered-list paragraph styles and cross-reference formats are set up properly, cross-references to these figures would update to indicate both the correct number and correct page.
Have I misunderstood something?
[EDIT]
I forgot to ask if your document will be using cross-references interactively in a PDF or other multimedia format. If so, can you give more detail on your expectations?
Have you looked into InDesign hyperlinks? They can refer to a page number - either "sticking" to the designated page no matter if its page number changes because of reflow or being moved, or "sticking" to whatever happens to become the "n-th" page if the original page is relocated. Search Help for Create a hyperlink to a page.
[/EDIT]
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices
Message was edited by: peter at knowhowpro

Cross-references in Pages?

This is one of those "In Word I could do ____, how do I do it in Pages?" questions.
Word has a cross-reference feature where, for example, you could insert a statement such as: "See footnote __, above." The blank line would actually be text field that was linked to a previous footnote, and if the previous footnote changed number, the cross-reference would automatically change number as well.
Is there an equivalent function in Pages? Thanks.

Feature unavailable.
_Go to "Provide Pages Feedback" in the "Pages" menu_, describe what you wish.
Then, cross your fingers, and wait _at least_ for iWork'10
If you can't wait, use Word
Yvan KOENIG (VALLAURIS, France) mercredi 23 septembre 2009 17:51:54

Access Outlook Shared/Delegated contacts in Word 2010's Quick Access Toolbar (QAT)

Hello Nerds,
Is there any way to access Outlook Shared/Delegated contacts in Word 2010's Quick Access Toolbar (QAT).
I am able to see shared/delegated contacts in Outlook by clicking "Open Shared Contacts" but Word's 2010 QAT does not have any option to add/open shared contacts.
Thanks much

Hi,
Do you mean add Delegated Access or Shared Contact command to QAT in Word 2010?
These two commands only belong to Outlook, so we can’t add them to QAT in Word 2010.
More reference about Add commands to Quick Access Toolbar:
http://office.microsoft.com/en-001/support/add-commands-to-the-quick-access-toolbar-HA102814964.aspx
Hope it can be helpful.
Regards,

Word 2010 cross references drop when converted into a PDF

What do I need to do to make my Word 2010 cross references appear as active links in a PDF generated by Adobe PDFMaker?
I have Adobe Acrobat 9 Pro installed onto my PC.

I have 13 documents - "Word 10/AAX (all updates installed)", with many cross-references.
Links correctly translate to PDF including headings, TOC, websites, and cross-references WITHIN the same document, but cross-references between the 13 docs do not work.
The PDF shows the colour change, but there is no clickable link.
I am "Saving as PDF", have checked the PDFMaker settings, and have tried creating the PDF directly from AAX. Please help

Cross Reference paragraphs from Word to imbedded Visio document

I have a word document with about 200 steps included which are cross referenced throughout Word. I have a Visio flowchart that serves as a visual picture of these steps, but requires manual input and adjustment when we adjust the steps in Word.
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in Word, this would save many hours at my organization. Additionally, this is Visio Professional 2007 as I couldn't find a forum for 2007, only 2010. I've searched many forums, but haven't come across any successful answer. PLEASE HELP MICROSOFT!

When I've used hyperlinks, I've always tied them to bookmarks in the word document. I haven't heard of a cross-reference between the two products.
al
Al Edlund Visio MVP

Cross-references (MS-Word to WebHelp) not showing up for Tables and Figures

I am converting an MS-Word 2010 document to WebHelp using RH9. Cross-references to numbered sections, appendixes, websites, etc. come out fine. Cross-references to tables and figures do not always appear. In some sections they are there, and in some they are not.
Would anyone be able to offer any insight into how I can get these table and figure cross-references to come out on a regular basis in the WebHelp version? Thank you.

UPDATE TO PREVIOUS MESSAGE: Cross-references to tables and figures NEVER appear in the RH version when coming from MS-Word.
Is there any way to have these cross-references appear? If not, it appears the only solution is to bookmark tables and figures individually and hyperlink to each of them.
Thanks for any help you can offer.
nankinnankin

Export cross-references and hyperlinks from InDesign to Word?

Hi,
I am wondering if it is possible to export text from InDesign (CS5) to Word (2010) keeping all cross-references active?
This would be really nice if so as we do a lot of translations for literature and need to keep moving back and forth with editors using Word.
If anyone has any information on this, please let me know!
Thank you.

Hi,
Thank you for the suggestion, but our company is world-wide and each subsidiary deals with different staff and editors (who only some use Adobe software, but all use Office). I will pass along the info though.
This would be a good Feature Request for a future release of InDesign!
Thanks again.

Cross reference text anchor source in Word doc

I'm trying to figure out a way to automatically generate page numbers for a list of courses at the back of a course catalog. The listing is not arranged alphabetically or in the order the courses appear in the catalog, and (right now) the listing is a table. Because of this, I don't think a TOC or Index would work.
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Any ideas?
Ken Benson

Kenneth Benson wrote:
I'm trying to figure out a way to automatically generate page numbers for a list of courses at the back of a course catalog. The listing is not arranged alphabetically or in the order the courses appear in the catalog, and (right now) the listing is a table. Because of this, I don't think a TOC or Index would work.
Cross references seem to work, but they're just as much work as turning pages, finding each entry, and typing it into the list. What I'd really like is to be able to use cross-references to text anchors, but have the anchors inserted in Word, before it goes into Indesign. Many of the courses repeat from one catalog to the next. The editor who creates the Word file does so by pasting each course with its description into one big Word file. If the text anchor were in each course to begin with, it would end up in Indesign and I would only have to reference it to generate a page number.
It seems that Word's Bookmarks come into Indesign as text anchors, but not with their original names. The first bookmark, regardless of its name in Word, comes in named "Anchor". The next one comes in named "Anchor 5" or something like that. I want them to come in with course numbers or some other unique identifier. "Anchor 5" doesn't really tell me anything.
Any ideas?
Ken Benson
Hi, Ken:
IIRC, Word's cross-references are preserved in InDesign. Have you tried it?
HTH
Regards,
Peter
Peter Gold
KnowHow ProServices

Cross-References coming from Word in FM 7.2

Hi Folks,
I have a problem with the Cross-References. I create an EDD and Read/Write rules, and generate a conversion table. With it I'm converting all the my documentation in MS Word to Structured FM 7,2. It works well, but there two main problems that I can't solve. I spent a lot of time reading the Structure application Developer Guide, but I can't find a solution.
First one is a minor problem that I can solve with a script but, maybe I'm doing something wrong on FM and it is easy to fix on the conversion table. When I apply the conversion table it generate without problems the RootElement, and apply tags for the paragraphs and Character formats, but I can't do that put other tags that are not related with text. I mean, my DTD need this structure:
<book>
<body>
<heading1>xxxxx</heading1>
</body>
</book>
and I obtain it:
<book>
<heading1>xxxxx</heading1>
</book>
I don't know if I can modify Rules, or EDD or Conversion table, to add the intermediate tag when use Structure Current Document
Second one is a blocking one. I generate the XML with the tags and fix any problem on it. It works great and I obtain a XML :
<book><heading1 Id = "i1003066"><bookmark
type = "38548: Heading 1: 1. This is the title"/>This is the title</heading1>
<paragraph>This is the text of the Title <reference Idref = "i1003066" type = "Page"/> and it bla bla bla</paragraph></book>
But when I try to re-open the XML with my structured application I obtain a log error:
"Error at line 17, char 31, Message: ID attribute 'i1003066' was referenced but never declared"
and a warning about cross-references missing (they working before save it as XML). File open and all is fine, except that references are missing and when I try to update the Reference dialog box to find other file is open with this message:
1 Unresolved Cross-References to File: Current
And ask me to find the "Current" file where point the reference. All the references in the document appears missing.
Must I have two set of files, one FM for generate the PDF, and the XML for generate the help with my XLS? It is not possible re-open the XML on Framemaker and don't lost the references?
Thanks for your help.
Regards,

Hi Van,
You wrote:
>> You need to DELETE "Xref" . . . This states that the reference element is a Frame cross-reference element; you should not include another name.
That may or may not be true. If the element names are different in the XML (DTD) than FrameMaker (EDD), this is the mechanism by which you translate names. It may be that in this case, the EDD element name is Xref, but the DTD element name is reference.
You also wrote:
>> Maybe this will help clear things up, but it may be unreasonable to expect that cross-references in Word will translate cleanly to structured FrameMaker.
In this case, I couldn't agree more. Esperanzas, I would recommend that you limit your faith in the conversion process, because there are many variables that will likely get mistranslated. Unless you are willling to do some programming with the FDK to clean up afterwards, I would expect that all cross-references should be recreated manually after import.
Russs

Word 2010 AAX Cross-references gone

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