Word 2010 hangs when adding a contact via the Envelopes and Labels dialog box

I am having the following issue on all PC in our network.
Open Outlook.
Open Word 2010.
Click the Mailings tab.
Click Envelopes.
Click the Address Book button.
From the Address Book drop-down select the Contacts folder.
Right click in the list & select New Entry.
Select New Contact & click OK.
Fill in the basic info: name, email, phone numbers, address.
Click Save & Close.
At that point the contact form closes. It looks like the address book list is trying to come back but that is where it hangs. At that point the only option is to force Word to close. However, the new contact is created in Outlook.
I can reproduce this with Word/Outlook 2010 RTM & SP1.
Has anyone else ran into this before?
Patrick Hoban
http://patrickhoban.wordpress.com

Hi
Thank you for using
Microsoft Office for IT Professionals Forums.
Ÿ  
Rename the global template (Normal.dotm)
Follow the steps for the operating system that you are using:
Windows 7
Exit Word 2010
Click
Start.
In the
Start Search box, type the following text, and then press
ENTER:
%userprofile%\appdata\roaming\microsoft\templates
Right-click
Normal.dotm, and then click Rename.
Type
Oldword.old, and then press ENTER.
Close Windows Explorer.
Start Word 2010, and then open the document.
Reset Word registry
key and disable Add-in you can refer to this KB article:
“How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002”
http://support.microsoft.com/kb/921541
Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything I can do for you, please
feel free to let me know.
Best Regards, 
William Zhou
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]

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