Word 2010 - Network is Busy. Try again later shows randomly when opening Word document

Hi All,
Here's my dilemma, I have a single user who when they attempt to open a word/excel document get the error message, "Network Busy. Try again later". The file is opend from the Network via Samba but this does not happen all the time but randomly,
and this is the only user who is experiencing this behaviour, which is leading me to believe it is their PC/office. There doesn't appear to be any performance issue on the PC or network delays to cause this. I haven't found any workable suggestions, so help
would be grateful.
Thanks,
D

Hi,
First, make sure that Office and Windows are completely up-to-date. Does this issue exist when document is saved to local disk?
I find a similar issue like your question and post it here. You can follow suggestion to check if it’s helpful.
http://www.experts-exchange.com/Software/Server_Software/Q_25071647.html
Here is some useful information:
“Worth a try, but unless there is something wrong with the AD server, or the file server is having problems with AD connection issues (both of which would cause more serious errors), that is not likely the issue.
To explain: the AD server issues a "ticket" to the file server and the client... the "ticket" has an expiration date (usually 24-hours) which is the maximum "duration" of that TCP connection. If the TCP connection is lost, a
new ticket is supposed to be obtained. So, with a mapped drive, the connection remains open and the "ticket" is allowed to expire, at which point the client is supposed to automatically re-connect -- thus, getting another 24-hour ticket.
Now I am assuming that you restarted the client system after changing the registry value.... that setting is read during network startup, so just changing it would have had no effect until restarted.”
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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Word 2010 - Network is Busy. Try again later shows randomly when opening Word document

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