Word 2010 normal.dotm

Several client make use of the normal.dotm as they start Word 2010, The configuration in Word 2010 loads a normal.dotm on a networkshare.
I have made a change to the normal.dotm that is changed fonttype and size. Several clients show that change when they start Word but several clients show another font. The font is on al clients because it is Arial so that cannot be the cause. it looks like
several clients do not load / read the \\fileshare\normal.dotm correctly.
When i load the \\fileshare\normal.dotm manually thru file - open , then the font is changed accordingly what i have set, but the same file is in the setting of word to load at startup but then it is not the right font....
When i start Word 2010 and choose file - open in the left above corner one can choose templates. The location of that template is different then the one set in the settings of Word.
How can this be, what is wrong?
freddie

A part of the problem you are seeing is that Word creates its own normal.dotm file when it can't find one where it is supposed to look.
Here is a link to the Microsoft take on sharing the normal template.
You Cannot Share the Normal.dot[m] File Among Multiple Users This is an older article but nothing it says has changed. That is how Word works. When I first was setting up a
LAN using Word, I tried sharing the normal template as well. It is intuitive to do so; but it does not work. The more users you have the more problems it can cause. It is likely that you have had problems with sharing normal.dotm but not recognized that the
problems were caused by that.
The normal template is intended to be a personal workspace/resource and should not be overwritten from a main source. It should be stored in the user templates folder (which also should not be a shared folder). You certainly can create a customized normal.dotm
template and distribute it as a starting point but there is little reason to do so.
Overwriting someone else's normal.dotm template is a bit like opening the drawers in their desk and rearranging them, tossing out items if you don't know their purpose. I learned long ago to not be going through my secretary's drawers!
If you want to standardize your documents you can do that with a combination of
Workgroup Templates and
Global Templates. Global templates will let you share custom building blocks, macros, ribbon and QAT modifications. You can even use them to share styles although usually that is better
done through document templates.
It is quite possible to have a different template than the normal template be the basis for the blank document you see when you start Word or for when you use Ctrl+N. There are examples of this on my downloads page.
Downloads - Microsoft Word - Add-Ins - Tutorials - Letterhead - Templates
Charles Kenyon Madison, WI

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  • Custom Word 2010 Normal.dotm file not applying

    I have replaced the Normal.dotm file with a file with out letterhead information on it. On some computers its not applying though. I saved the letterhead file as Normal.dotm and have replaced the Normal.dotm file on their computer but when they open Word
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    I can prove that the file has the letterhead text by renaming the file on their computer and then opening it. When I do this it opens with the letterhead text.
    Free computer help and tips http://www.onlinecomputertips.com

    A part of the problem you are seeing is that Word creates its own normal.dotm file when it can't find one where it is supposed to look.
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    TechNet Community Support

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