Word 2011 Toolbar disappeared after upgrading to Mountain Lion

Having searched this this forum for help on this problem, I did not find the answer that finally solved this problem for me. So here is the answer in case anyone else is looking. Note that you have to do this for each user account set up on the Mac.
If having issues with viewing your standard toolbar this is usually caused by corruption in your preferences. To reset your preferences to resolve your issue.
Steps to remove the Normal template:
1. Click on the Apple
2. Click Force quit
3. Quit all running programs except for Finder
4. Click on Go (in the menu bar)
5. Click Home/Library/Application Support/Microsoft/Office/User Templates
6. Drag Normal.dotm to the trash
Steps to remove Word 2011 preferences:
1. Click on the Apple-Force Quit
2. Quit everything except Finder
3. Click on Go (in the menu bar)
4. Click Home/Library/Preferences
5. Drag com.Microsoft.Word.plist to the trash
6. Drag the Microsoft folder to the trash
7. Empty the trash
8. Open Word to a blank document
9. Test your toolbar

I was having the same problem after I completely tore down my Macbook Pro mid-2010 in order to replace the keyboard. (Phew!) After re-asssembling, everything was working again except for the screen brightness buttons (F1,F2). I figured it was a bad keyboard, but after zapping the p-ram, the brightness buttons now work as they should. Thanks for the tip!

Similar Messages

Help! My events disappeared after upgrading to Mountain Lion!

I just upgraded to Mountain Lion 10.8.2 (and signed up for the accompanying iCloud, fyi), but when I opened iCal/Calendar my events were gone. For some reason, my repeating all-day events are still there, but everything else - non-repeating all-day & any time-specific events - is gone. I know that I should have backed up before upgrading, but I didn't. Is there anything I can do to get my events back??? I'm in a slight panic.

I was having the same problem after I completely tore down my Macbook Pro mid-2010 in order to replace the keyboard. (Phew!) After re-asssembling, everything was working again except for the screen brightness buttons (F1,F2). I figured it was a bad keyboard, but after zapping the p-ram, the brightness buttons now work as they should. Thanks for the tip!

Problems with Office 2011 for mac after upgrading to Mountain Lion

Office 2011 for mac worked fine with Lion on my MacBook Air. I had been having some problems with my computer freezing and crashing, so the folks at the Genius Bar wiped my computer clean and installed Mountain Lion for me.
I have full backups (Time Machine) from before the wipe on my external hard drive, but I was told not to restore from the backup, that I should drag and drop files instead. I was also told to re-install any program for which I had the disk. I reinstalled Office 2011 via the disk.
Two major problems followed:
1.     I lost all my old emails (I use Mail). Even rebuilding the library or trying to restore them from Time Machine don't get them back.
2.     Word and Excel don't seem to recognize me anymore. I can pull up and modify an old document or workbook, but I cannot "save" my changes. I have to hit "save as." That's a pain, but there's a worse problem.
I have no trouble saving these "save as" versions to my desktop or to my Documents file. But I cannot save them anywhere else — even to the folder where I found the original document. I get a message that I don't have the necessary permissions to access or modify the folders. I'm asked to authenticate, and I do, but that doesn't seem to do anything.
I tried Get Info on the workbooks and documents, and I'm clearly granted Read and Write permission.
I've done a permissions repair via Disk Utility. There were some things to repair, but it didn't solve my problem.
I know I can move all documents to an external hard drive and then recreate all the folders, saving all the documents and workbooks "as" but it seems a huge amount of work. Can anybody suggest an easier route or how to get my email history?

You may need to rebuild permissions on your user account. To do this,boot to your Recovery partition (holding down the Command and R keys while booting) and open Terminal from the Utilities menu. In Terminal, type: 'resetpassword' (without the 's) and select the admin user. You are not going to reset your password. Click on the icon for your Macs hard drive at the top. From the drop down below it select the user account which is having issues. At the bottom of the window, you'll see an area labeled Restore Home Directory Permissions and ACLs. Click the reset button there. The process takes a few minutes. When complete, restart.
http://osxdaily.com/2011/11/15/repair-user-permissions-in-mac-os-x-lion/

Screen Brightness control disappeared after upgrading to Mountain Lion

Hello all.
I've just upgraded to Lion, and now I can't adjust the brightness of my screen anymore!
Anyone else has this problem?

I was having the same problem after I completely tore down my Macbook Pro mid-2010 in order to replace the keyboard. (Phew!) After re-asssembling, everything was working again except for the screen brightness buttons (F1,F2). I figured it was a bad keyboard, but after zapping the p-ram, the brightness buttons now work as they should. Thanks for the tip!

After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occasionally lock-ups.

After upgrading to Mountain Lion on my 2011 27" iMac, my Mac occassionaly locks up while using Safari, Mail or Dreamweaver and I have to d a force-quit, then restart my Mac. Anybody having similar probelms?
I am thinking about doing a clean install of Mountain Lion. Would I be able to restore my applications and data from Time Machine after the re-install?

My 24 inch iMac... 2.8 GHZ dual core (Early 2008) is having the same problem. After it sleeps, I go to use something... and the beachball of death occurs. This happens multiple times a day... and let me tell you... it is annoying... and I am the one who is being annoyed!
It could possibly be revolving around safari... as that is really the only thing that is running consistently. I don't use iTunes on this iMac as I have so many other Macs up and running in the house... and I never consume media on it... so I kind of dismiss iTunes being the culprit.
This is majorly affecting my Mac... in terms of reliability and uptime... which coincedently is the main reason why I switched to Mac in 2008. This is my only Mac that could upgrade to ML... so I don't know how widespread this is... but I hope that this problem can be solved...
I agree with another person who commented on this issue... do we really need a 10.8.1 update already... to fix this?

On 2011 iMac, External Altec Lansing speakers no longer work after upgrading to Mountain Lion. They DO work on a lenovo machine but not my imac

On 2011 iMac, External Altec Lansing speakers no longer work after upgrading to Mountain Lion.
They DO work on a lenovo machine but not my iMac. reset Pram - no luck. took speakers from wife's desktop, they
do not work when jack plugged into my iMac - Sys Prefs "SOUND" only lists "internal speakers/ built in" as available options.
I used my altec lansing speakers on 3 macs including this one for 5-6 years.....now with Mountian Lion I can only get internal speakers???
Ideas? Any/All help would be greatly appreciated - been going nuts with this for 2 days now.

Hi,
When you start Messages fro the first time you are asked for an Apple ID
When this is verified and entered it appears in Messages Menu > Preference > Accounts and is Enabled.
The App should have also picked on on those iChat Accounst you had before.
These should be Enabled if they were when you last used iChat.
Exactly which "Accounts" are logged in can be seen in Message Menu > Accounts and will include the iMessage "Account" and Bonjour.
In the Window menu you will see CMD +0 for the Messages window and CMD+1 for the "Buddies" window which is a combined list at this stage.
Go to the Preferences > General Section and Untick the "Collect all accounts into one list".
This will give you separate iChat type Buddy lists.
You can check if that account/Buddy list is set to Invisible or if in the Preferences > Accounts > Security you have settings that will block some people from seeing you as On line.
You are saying Buddies can see you as On Line which implies they are still sending to your AIM based Names (@Mac.com is a valid AIM Screen Name)
I am not sure from your post if you are trying to iMessage their email IDs thinking they are Apple IDs and that they are using Messages as well.
There is no Buddy list for iMessages side
No-one can tell you are "On Line" until they have your details in the "To" spot in Messages with the correct iMessaged contact info (iPhone Number or Apple ID)
Obviously an Apple ID can be an email or look like one.
In some cases they are also valid AIM Screen Names as well.
In the case or the @mac.com name you may have linked this Apple ID to iMessages as well.
11:31 PM Saturday; August 11, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

Hi after upgrading to mountain lion my mail rules keep disappearing this has only happened since i installed mountain lion.

Hi after upgrading to mountain lion my mail rules keep disappearing??? this has only happened since i installed mountain lion.

I had Mountain Lion on two Macs. Mail rules were set up on a third Mac running Lion. I migrated everything on the Lion Mac across to a new iMac running Mountain Lion so now I have Mail rules on a Mountain Lion Mac. At least I should have. Several times a day the rules disappear. I assume this is iCloud synching messing up. I keep re-entring the rules but they vanish again and I'm getting tired of the game.
Large chunk of my Safari bookmarks bar also disappear at random intervals. It seems that iCloud can handle two Mountain Lion Macs on the same Apple ID, but can't cope with three.

After upgrading to Mountain Lion it's not possible to play videos in Fullscreen Mode

Hello everyone,
after upgrading to Mountain Lion on my iMac (27 inch, Mid 2011) I got the problem, that every video or movie in full-screen mode jiggles after a while. I'm using my Mac as a TV with Elgato EyeTV - and usualy I use it in full-screen mode.
A complete new installation from scratch didn't solve my problem.
If the problem occurs, the processor idles ans the hard-disk activity is low.
Is there anybody out there, who can help me?
Regards,
Stephan

If the issue only occurs when watching TV (using Elgato) then it's an issue on their side. Try a browser window and if can view the browser in full screen mode then that proves the point. You can also create another user account, log into that account and see if the issue is still there. If it disappears then you have an issue in your normal user account that needs to be tracked down. If the issue persists then your issue is global.

After upgrading to Mountain Lion 10.8.2, I cannot print to my Samsung laser printer ML 2525w? How can I get this set up to print?

After upgrading to Mountain Lion 10.8.2 on my iMac, I cannot print to my Samsung B&W Laser printer ML 2525W either by USB or wireless. Any help on how to setup or reconfigure would be apprecaited.
I either print blank pages or prints one time then goes off line, or spits out a bunch of blank paper, etc. Have gone through all the standard fixes, reboot, reset , reload driver, etc.

From the link to the Thread you provided, I worked through the one message procedures that were listed.
For ease of reference, I have copied them and printed them below. This was an old thread but the guidance still works with no firmware upgrade required.
I would stress that you MUST delete any and all files relating to USB connection of the printer to the MAC, including all print drivers (from both Apple and Samsung either from CD or web downloads) and all print queues, etc. I was only able to get the printer to properly hand shake with my Mac by setting it up wirelessly after all old files were deleted with hard power off reboots on both the Mac and Printer.
I hope that someone from Apple will pass this note along to their programing department because there is some type of incompatibility in the new ML OS and the Samsung ML2525w print dirvers used for a cable (USB) type connection. Apple needs to be talking to Samsung to get the USB issue resolved. I am going to post this same message on the Samsung site to see if someone from there will contact Apple to work together on a final solution for USB connectivity.
Here is the steps I followed to get my ML2525w to work in the wireless mode. Again, I cannot stress the need to clean out all the old files (drivers, print queues, etc. - everything) before setting up wirelessly.
As a note, I ran this printer with Lion for almost 2 years and it always worked fine (both wireless and USB). From other comments on the thread, users were good with this printer using Lep. and Snow Lep also. - - no issues from either a USB connection or wireless until Mountain Lion.
Before the fix, I was experiencing many of the same issues as described on user chat threads, printer going offline after a print job. 1st page sometimes printing but all the rest of the pages were garbage. No printing at all. Printer just running a bunch of blank pages out. etc.
I run an iMAC 27" desktop with the ML OS upgrade just installed from Lion.
"I've just installed one of these printers for my parents.
First of all, don't waste your time connecting the ML-2525W as a USB printer. The printer will go offline after each print job. It's hopeless, at least (I assume) until Samsung gets around to publicly releasing a firmware update.
Instead, you have to use the ML-2525W as a wireless printer. In that mode, it works fine.
This is what I did:
(1) First, if you have already attempted to install the Samsung driver software from the included CD-ROM, uninstall it. Get the uninstaller from the Samsung support site:
http://www.samsung.com/us/support/downloads/ML-2525W
Download the "Printer Driver (ver. 4.0)" ZIP file. It unzips to a folder that contains the uninstaller. Likewise, download the "Smart Panel Driver" ZIP file and uninstall the Smart Panel software.
(2) Disconnect the USB cable from the printer, if it is connected. Pull the power plug on the printer and power cycle it.
(3) Restart your Mac.
(4) Go to the "Printer Driver (ver. 4.0)" folder that you previously unzipped. Inside it is a folder named "WirelessSetting". Open the folder and run the "Wireless Setting.app".
(5) The application will ask you to connect the USB cable to the printer. Do so, and the Mac should be able to communicate with the printer to perform the wireless setup.
(6) The application will show you a list of wireless networks. One of them is the wireless interface in the printer (ad-hoc). You can ignore that unless you intend to use the printer without connecting to another wireless network. In my case, I selected the wireless network in my parents' home (infrastructure) and entered the security passphrase. The application then configured the wireless interface in the ML-2525W to connect to the home network.
(7) The Wireless Setting application will then tell you to disconnect the USB cable.
(8) After finishing the Wireless Setting application, go to Word, Textedit, Pages, or Safari, and select a file or page to print. In the print dialog window, you should see the ML-2525W as a "Nearby Printer" (i.e. via Bonjour). Select the ML-2525W, and your Mac will automatically connect to Apple's Software Update and download the latest Samsung driver. If for any reason the Software Update download does not succeed, you can manually download and install the Apple driver using the previously published link in this discussion.
(9) After that, you should be able to print to the ML-2525W whenever you want, without the printer going offline.
(10) If you have a USB printer queue still in your Print & Fax Preferences (from your previous unsuccessful attempt to connect via USB), you can delete it. You only need to keep the Bonjour queue.
Obviously YMMV, but in my case this procedure got the printer working reliably without the need for a firmware update."
MacBook (white 12"), Mac OS X (10.6.5)

After upgrading to mountain lion my mac is very slow?

Hello
After upgrading to mountain lion my mac is very slow
It was starting in 10 seconds and shuting dow in 5 seconds and now it's taking more than one minute to start it or shut down it and everything is slow
why????????/
Thanks

First, back up all data immediately, as your boot drive might be failing.
Take these steps when you notice the problem.
Step 1
Launch the Activity Monitor application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.
Select the CPU tab of the Activity Monitor window.
Select All Processes from the menu in the toolbar, if not already selected.
Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for % User, % System, and % Idle at the bottom of the window.
Select the System Memory tab. What values are shown in the bottom part of the window for Page outs and Swap used?
Next, select the Disk Activity tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in and Writes out.)
Step 2
You must be logged in as an administrator to carry out this step.
Launch the Console application in the same way as above. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left.
Post the 50 or so most recent messages in the log — the text, please, not a screenshot.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into a message.
Important: Some personal information, such as your name, may appear in the log. Edit it out before posting.

The Airplay Icon is not showing up on My Taskbar After Upgrading to Mountain Lion

Please help. I have 2nd generation Apple TV and a 2011 Imac but the Airplay Icon will not show up on Taskbar after upgrading to Mountain Lion.

Finally after trying to uninstall/reinstall (no luck!)
I'm on Windows 7 64 bit. iTunes 10.7 And I have a solution:
If found a thread about IPv6.
I followed the same directions on Windows 7 64 bit and it worked.
Disable IPv6 on _all_ of your IP ethernet adapters.
That includes Virtual Machines (VMWare... yes those too), including IPv6 for wireless.
Close iTunes. Start iTunes. Works. Airplay Icon is back.
It looks like All of the AirPlay devices may have to be re-setup. At the very least rebooted.
I found that I had to clompletely erase my DHCP addresses from my (non Apple) router.. and that fixed it. Finally.
Even though this is for the Mac... I believe they are onto something. Original thread link:
http://mactips.dwhoard.com/mactips/other-applications/fix-airplay

Cinema display USB stops working after upgrading to mountain lion

I am using a newly bought 27' Cinema display + mid 2011 MBA. an Apple USB keyboard is attached to the display USB port, and a logitech mouse is attached to the USB port on the keyboard.
After upgrading to mountain lion, when I unplug the thunderbolt from MBA, and then plug it back, the USB keyboard and mouse stops working. Moreover, I cannot open anything in System preference, and cannot properly shutdown the machine!
Please help on this issue.

Launch Terminal, type or copy/paste the following:
killall Dock
Hit enter.

ITunes movie playback, audio and video not in sync after upgrade to Mountain Lion

After upgrading to Mountain Lion I have problems with iTunes movie playback, and the audio/video at times stalls/delays, or skips a few seconds, or even gets out of sync. I feared this problem was isolated to my machine until I saw an article online: http://reviews.cnet.com/8301-13727_7-57489874-263/sound-stuttering-after-mountai n-lion-installation/. I have 2011 iMac 27" with 16G RAM and am running the latest iTunes and Mac OS X software, and shutting down extra programs doesn't help. Please let me know of any solution.

I also have this problem, and some videos will no longer play in iTunes.
I get a message that this video is not compatible with this version of iTunes. I have to open the video in Quicktime to watch it.
Unacceptable! This hardware and software is too expensive to have these performance issues.
2011 Mac Mini, 8GB RAM, Duo core, iTunes library on NAS on wired network. Mountain Lion 10.8.2. iTunes 10.7 64 bit.

TS1277 "iPhoto was unable to connect to Photo Stream" error after upgrading to mountain lion

Has anyone gotten this error after upgrading to mountain lion on a computer that already had a user setup on it?
My iphoto was working with photostream and now it will not connect at all.
I ran fix disk permissions and once it showed up in iphoto, photostream was loading and then it disappeared again.
help!

FWIW I fixed mine when I realised I'd probably downloaded iPhoto using an AppleID from the App Store but logged into iCloud with a different AppleID. I deleted iPhoto and it's related files (but not the iPhoto Library) using CleanApp, entered the App Store with my usual AppleID and downloaded iPhoto again. Once the App Store, the downloaded iPhoto and iCloud logins were the same iPhoto Stream worked again.

ITunes doesn't sync iCal with iPhone after upgraded to Mountain Lion

iTunes doesn't sync iCal with iPhone after upgraded to Mountain Lion. I even tried to use Replace Information On This iPhone and it doesn't work. Any idea guys?

I'm having the same problem. It's as if my iPhone and MacBook Pro now have two separate calendars.
Basically, I have a MacBook Pro (Mountain Lion, 13", late 2011) that I sync via USB with an iPhone 4S (iOS 5.1.1). Before upgrading to Mountain Lion, all of my iCal events would sync flawlessly. But none of the events I've created in iCal (Calendars) since upgrading have synced to the iPhone. Likewise, no new events that I create on the iPhone Calendar will sync to iCal. Also, changes to an existing event (even one created before upgrading to Mountain Lion) don't get synced either.
Everything else seems to be syncing just fine though (music, apps, contacts, etc).

Word 2011 Toolbar disappeared after upgrading to Mountain Lion

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