Word 2013 cannot translate - no services available

I'm trying to translate an entire document in microsoft word through:
review -> translate -> translate document
which brings up a screen that asks me for mini translator to select a language. i can select spanish here - but nothing happens..
under it says "translate from" and "translate to" and both have a drop down menu
the only thing that appears is "no services available"
normally i should be able to select english and spanish..
any ideas?
thank you!

First, I did exactly what you suggested and noticed the feature was already installed, i.e. "Run from My Computer."
Second, I tried setting the feature to "not available" (uninstall), and after a computer restart I re-enabled it.
Third, I tried uninstalling the complete Office suite, restarting the computer , and then re-installing the software with "Run all from My Computer."
Fourth, I downloaded and re-installed all the language proofing 64-bit executables for French, Spanish, English (US), Chinese (PRC), and Japanese from the Microsoft Office 2013 website.
All of these methods did not resolve the issue. I would like to add that this was never an issue with Office 2010 32-bit--which was completely uninstalled prior to the 2013 installation. However, I do now recall my 2013 64-bit version for the mini translator
worked prior to a later Windows Update some time ago. I suppose an update may be responsible for the issue.
Can anyone confirm my hunch? Did your mini translator for 2013 64-bit run before and then suddenly stopped functioning?

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It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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Word 2013 cannot translate - no services available

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