Word 2013 crashes when doing a save as pdf

Word 2013 will crash when doing a 'save as' pdf

It sounds like an item in HD/Library/Contextual Menu Items. Drag the contents of that folder to the desktop and test again. If that sorts it put the items back one at a time to find the culprit..
If that's not it, go to ~(yourHome)/Library/Contextual Menu Items and do the same.
Open "Console" in your Utilities folder. From the Sidebar choose: Log
Files >> CrashReporter >> "~/ Library Logs" >> Preview and paste the contents here for the latest Preview crash and maybe we can figure what's going on.
-mj
[email protected]

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Word 2008 crashes when trying to save as PDF

Ever since upgrading to 10.6, I've been unable to save Word 2008 documents as pdf files from the print dialog. As soon as select "Save as PDF" from the PDF pull down, Word crashes. This doesn't happen in Excel or Powerpoint.
What's interesting is that if I select the Preview button (next to the PDF pull down in the print dialog), it opens the file using either Acrobat or Preview (depending on how I set things up), both of which let me save the file as a PDF.

I also have had a few instances where Save as PDF crashed Safari and Firefox. It doesn't happen on the first attempt, after trying to save a few documents in Safari it consistently crashed while using the Save as PDF, I thought it was a Safari problem so I switched to Firefox it allowed me to save a few a more documents and then it crashed.
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Photoshop CC crashes when doing a Save As...

Windows 7 PC. Photoshop CC crashes when trying to save a psd file as a jpg file using Save As...

Interesting development: If I load into PS CC an image from LR 5 (Ctrl+E), work with it and try to save it as a jpg file, PS CC crashes. This will happen over and over again. HOWEVER, if I open an image into PS CC via LR 5, work with it, close it as a psd file, then open the image directly from PS CC (File>Open), and then try to save it as a jpg file, everything works fine. From that point on I can save images as jpg files no matter how they got into PS CC (i.e., it works fine until I close down PS CC completely and re-open it later -- in which case I have to do this process all over again). This situation never came up in PS CS6, so it must have something to do with the LR 5/PS CC communication.

Word 2013 crashes when I open a second document

Hello,
I have installed Word 2013 a few days ago. Opening a document works fine, word starts without a problem. But as soon as I try to open a second document, the whole program crashes. And when I try to open the recovered document, it crashes as well.

Hi,
This issue seems to be related to add-ins.
Try disabling all add-ins, test if the issue persists:
1. Open Word 2013.
2. Click on File -> Options -> Add-ins.
3. Under Manage select -> COM Add-ins.
4. Click on GO options beside Manage, uncheck all the add-ins and click
OK.
Try to open Word and check if it works fine.
Regards,
Melon Chen
TechNet Community Support

Word 2013 error when saving or exporting to pdf

Windows 8 with Office 2013, I am unable to save any Word 2013 document as a pdf. Using export also gives the same error.
Error: Sorry, we couldn't find your file. Is it possible it was moved, renamed or deleted?
Anyone see this, or can confirm save as pdf works in Word 2013?
Thanks.

Windows 8 with Publisher 2013:
I had the same issue; first I noted that MS Publisher didn't save as PDF as soon I choosed the option "ISO 19005-1-compatible (PDF/A) ("ISO 19005-1-kompatibel (PDF/A)") - I got every time the error message "Publsiher cannot
save the file" ("Publisher kann die Datei nicht speichern").
I tryed to save as a PDF(-/A) in the other Office programs, like Word, Excel or PowerPoint, but it didn't save it too, with similar error Messages e.g. "Error: Sorry, we couldn't find your file. Is it possible it was moved,
renamed or deleted?"
I played around on my local system, first with uninstalling PDF-printers(/-Drivers), later I uninstalled Adobe Reader, changed my defaul Printer and so on - all with no success.
So finally I decided to completely re-install my Windows 8 and then to install Office 2013 as the first and only application - and violà; all PDF printing Problems were gone!
I'm not sure if this is a pure Office issue, or an issue with Office in interaction with other software. Possibly I used an old Printer Driver which was not proper or something else.
Important is to say, that my Office PDF printing issue was solved with a new and proper installation of Windows 8 and after Office 2013.
Regards.

Word 2013 Crashes When Opening A Word 2007 Or Older Document

I have this issue on every computer in our office. An outside source is sending in Word documents in docx format. Each time we try to open one of the files, Word with error out and close.
My wifes company uses Office 2010 and she can open the documents without any errors. We use Office 365 Pro Plus 32-bit.
Has anyone see this before.
I have disabled all add-in on my machine and started Word in safe mode. All the same.
I am able to open it in Protected Mode or in the option to Open and Repair.

An outside source is sending in Word documents in docx format. Each time we try to open one of the files, Word with error out and close.
What does the error say? Have you ever checked the event log? Anything useful there?
(If you would like us to help analyze the logs, you can send the log file to this email account:
[email protected] and inform us here. Please use the link of this thread as the subject.)
As far as I know, when a file is opened in Protected View, all active file content, such as ActiveX controls, add-ins, database connections, hyperlinks, and Visual Basic for Applications (VBA) macros, is not enabled.
Since you are able to launch these files in Protected Mode, probably some of the mentioned file content in these old version of files are causing the issue. You might want to troubleshoot on this aspect, check whether these files contain any of the mentioned
content. Remove them, then try again, or have a check with a plain text document from the same source and see if issue persists.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Preview Crashes when doing a Save As . . . (.pdf)

Anyone have this problem with Leopard . . .
Use Image Capture to scan in an item.
Open the completed scan in Preview.
Try to Save As and select file type .pdf
PREVIEW PROGRAM CRASHES EVERY TIME and the file is NOT saved.
Print to .pdf works fine. But Save As . . . .pdf does not.

It sounds like an item in HD/Library/Contextual Menu Items. Drag the contents of that folder to the desktop and test again. If that sorts it put the items back one at a time to find the culprit..
If that's not it, go to ~(yourHome)/Library/Contextual Menu Items and do the same.
Open "Console" in your Utilities folder. From the Sidebar choose: Log
Files >> CrashReporter >> "~/ Library Logs" >> Preview and paste the contents here for the latest Preview crash and maybe we can figure what's going on.
-mj
[email protected]

Acrobat 10.1.3 Word Crash when converting 2007 document to PDF.

Word 2007 Crashes with the error seen below, when using the Convert to PDF button on the Acrobat ribbon in Word. The document may have footnotes. I can convert other docuemnts to pdf in this fashion. Is there an issue converting Word Docuements to PDF if they have foot notes? I saw a post where someone had a table in a docuemnt that was causing Word to crash when it was converted to PDF in this fashion.
Problem Event Name: BEX
Application Name: WINWORD.EXE
Application Version: 12.0.6545.5000
Application Timestamp: 4c653e57
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6545.5000
Fault Module Timestamp: 4c653fe2
Exception Offset: 00cd18bc
Exception Code: c0000409
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033

Hi,
I convert several Word documents having footnotes to PDF using Acrobat X and it works fine. Is it possible for you to share your Word file in which you are seeing this issue so that I can investigate? You can send me the file @ [email protected]
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The printing of .pdf file from Project 2013 stops when the file name should be written. Project 2013 crashes. Does someone know what is wrong between Project 2013 and Adobe Acrobat 9?

The printing of .pdf file from Project 2013 stops when the file name should be written. Project 2013 crashes. Does someone know what is wrong between Project 2013 and Adobe Acrobat 9?

The Acrobat 9.x product family passed into "End of Support" mid-year of 2013.
Acrobat 9 support of MS Project via PDFMaker stops with Office 2007.
For Office 2013 support you must use Acrobat XI (11.0.1) or newer.
A good to have reference:
https://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html
Acrobat Pro and Standard DC are what are currently available for purchase.
Be well...

Crashes when trying to save as other...

Acrobat XI Pro repeatedly crashes when trying to Save as other > Reduced Size PDF >Make compatible with>Acrobat 10 or later

Process:         AdobeAcrobat [70171]
Path:            /Applications/Adobe Acrobat XI Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         11.0.04 (11.0.04)
Code Type:       X86 (Native)
Parent Process: launchd [174]
Responsible:     AdobeAcrobat [70171]
User ID:         502
Date/Time:       2013-11-20 06:12:26.508 -0800
OS Version:      Mac OS X 10.9.1 (13B27)
Report Version: 11
Anonymous UUID: 1634FC89-36AC-7388-53BA-FCEBE3E49B63
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
terminating with uncaught exception of type PIRaiseException: PIRaiseException

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OK,
I have installed logic 9.1.5 from the apple site and run that, still same problem.. so i have finally managed to get my hands on the logic 9 disc.. it says on the apple site to remove logic 9 from your mac, to simply drag the logic app to trash and reinstall. i did this with 10.6.0 installed and run it and still error. I then combo updated to .4 .6 and to .7 without updating logic still error.. Then i have combo updated to 10.6.8 still error.. finally i installed the 9.1.5 update direct from the site on 10.6.8 and that hasnt worked either..
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Word 2013 crashes

I had a document that was 11x17 inch with few sections. I tried to reduce the page size for whole document to 5.5x8.5 size and Word 2013 crashed.
I removed all sections and removed all headers and footers and still it crashed.
I then saved document as .doc extension instead of .docx and then it worked.
When I again saved that as .docx again, it crashes again. I can no longer open the document in Word 2013 as it says that "Word has stopped working".
I can open same fine in Word 2010 or Word 2007 on Mac but not on Word 2013. All other docs open fine except this one.
I tried all suggestions such as rename normal.dot, remove registry data but it did not work.
This is what I see in event log.
Faulting application name: WINWORD.EXE, version: 15.0.4631.1000, time stamp: 0x5396b28e
Faulting module name: MSPTLS.DLL, version: 15.0.4615.1000, time stamp: 0x534ce644
Exception code: 0xc0000005
Fault offset: 0x000000000008e875
Faulting process id: 0x2288
Faulting application start time: 0x01cfb64687335e01
Faulting application path: C:\Program Files\Microsoft Office\Office15\WINWORD.EXE
Faulting module path: C:\Program Files\Common Files\Microsoft Shared\OFFICE15\MSPTLS.DLL
Report Id: 0c1fff4e-223a-11e4-bf6c-40f02f0758b4

Hi Anabas,
First, please create a new document and open it in Word 2013 to check if it works properly. If it works fine, you can copy entire content of that document into the new one.
If it doesn't, we can try these steps to check if it is helpful to you.
1. Make sure that all Office applications have updated to the latest version.
2. Open Word in safe mode (press win +r, type Word.exe /safe) to remove conflict with other 3rd-party add-ins.
3. Repair Office 2013 from Control Panel > Programs and Features.
If you have any further questions, please feel free to contact me.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

ITunes crashes when doing a power search. I get a Microsoft Visual C Runtime Library Error message: Program C:\Program Files (x86)\iTunes\iTunes.exe R6025. Pure virtual functional call. If I select ok, Windows 7 pops up with iTunes has stopped working

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Crashes when trying to save image

Since upgrading to Lion I get regular crashes when trying to save images using Photoshop elements. Extract from crash report:
"Thread 12 Crashed:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
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Help required.

Since upgrading to Lion I get regular crashes when trying to save images using Photoshop elements. Extract from crash report:
"Thread 12 Crashed:: Dispatch queue: TFSVolumeInfo::GetSyncGCDQueue
0 libsystem_c.dylib 0x9129dc19 _spin_lock$VARIANT$mp + 9"
Help required.

Word 2013 crashes when doing a save as pdf

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