Word 2013 crashes when I open a second document

Hello,
I have installed Word 2013 a few days ago. Opening a document works fine, word starts without a problem. But as soon as I try to open a second document, the whole program crashes. And when I try to open the recovered document, it crashes as well.

Hi,
This issue seems to be related to add-ins.
Try disabling all add-ins, test if the issue persists:
1. Open Word 2013.
2. Click on File -> Options -> Add-ins.
3. Under Manage select -> COM Add-ins.
4. Click on GO options beside Manage, uncheck all the add-ins and click
OK.
Try to open Word and check if it works fine.
Regards,
Melon Chen
TechNet Community Support

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