Word 2013 cursor issue on RDS environments

Hi,
We have some issue with Microsoft Word 2013 on RDS Environments.
When a user is working in a Word document, and is inactive for a while, it seems dat MS Word is freezing or hangs. When the user click in the document (after 2 minutes inactive), the cursor isn't moved. However, it's possible to type new text in the
document.
I've seen this problem on W2KR2/2012(R2) RDS environments.
I already tried to install Office 2013 SP1 and disable hardware acceleration.

We're seeing the exact same thing on pretty much all our Office 2013 upgraded customer environments.
We are a large hosted desktop provider, using mostly Citrix. However, tests revealed that this is also showing when just connecting through RDP, which pretty much rules out Citrix as a culprit.
All these environments use VMware as Hypervisor for the Citrix servers, but all are a different version and/or patchlevel, ranging from ESX4.1 all the way to ESX5.5.
At the moment we haven't upgraded to SP1. As mentioned earlier it did not help. We're planning to upgrade anyway, just to double check if the problem is fixed with any of the undocumented fixes that are coming with the SP1 upgrade.
In terms of end-users i'd say that we have approximately 2500 users affected by this issue.
A call will be placed with Microsoft Tech Support to have this investigated further in the coming week(s) after we've gathered all relevant information and data.
We'll also be setting up a lab environment to help us resolve this issue together with Microsoft.
FYI: Using 16bit color graphics forced by the Citrix Published Desktop did not resolve the issue. The cursor is still stuck. Unable to test using native RDP at this moment.
Any help from Microsoft representatives is greatly appreciated.
Did you found a solution?

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Word 2013 - Links issue

I have a client who has a Word document which utilizes links. The links actually reference the document itself. Here is an example:
PARTY1 and PARTY2
Effectivedate
NAME LIVING TRUST
PARTY1 and PARTY2, Parties, or their successors in trust, under the NAME LIVING TRUST, dated Effectivedate, and any amendments thereto.
If the client changes the top PARTY1 or PARTY2 entry, it's supposed to automatically, or even manually, update the names in the paragraph. However, when trying to update, we receive error "Error! Not a valid link" within the paragraph.
The links are referencing the same document, not a second document, and they're pointing to something like "\\SERVER\SHARE\Document.docx." Also, this is happening in Word 2013. It seems like Word 2010 users do not have this issue. Also,
this used to work without issue for this user.
Here is what we have tried:
* Remove and reinstall Word.
* Reset all Word settings per http://support.microsoft.com/kb/822005.
* Tested on other computers.
If anyone has any other hints, I'd appreciate the feedback. Thanks!

It's not clear from your post how the party names relate to the linking field, or what kind of a link you're using.
Word has a range of fields that can link to external files, including INCLUDETEXT, HYPERLINK and LINK, each for different scenarios. Each of these can take additional variables to point to a marker (e.g. bookmark, cell reference) in the source file. All
of these links use absolute paths, so moving the source file to another location is liable to break the link.
If you're only referencing content within the document itself, as your post suggests, you don't need any of the above fields and could instead use just a simple bookmark & cross-reference (REF field) arrangement or, perhaps, a Style & STYLEREF field
arrangement. Neither of these fields takes a filename or path as one of its parameters, so issues related to changes in file locations and file access don't arise. A HYPERLINK field, too, can be used for links to bookmarks within a document, without the
need to include a file name/path. For further information on data replication within a document, see:
http://gregmaxey.mvps.org/word_tip_pages/repeating_data.html
Cheers
Paul Edstein
[MS MVP - Word]

OPM 10.4.4 not working with Word 2013 (toolbar will not stay on document)!!!!

I recently upgraded to Microsoft Office 2013 and then was forced to upgrade to OPM 10.4.4 in order for Word 2013 to recognize the OPM Toolbar. The toolbar in the WORD document does not last (or stay) after closing the document. Additionally, the TEXT within the document is not present. If I open the document in Windows explorer, you can see all of the text, but without the OPM toolbar. We have tried everything to get the toolbar onto the word document and to display the contents within the document. OPM must recognize the word document at some base level because it is able to complile and build/run the rulebase. By the way, this occurs within every rule document and every rulebase within WORD 2013. The BI-Pulisher Add-Ins toolbar also had the same problem when trying to add that into Word 2013, but did manage to get it to stay, but it seems limited from the nice presentation that occurs in 2010 Word documents. Basically, I believe Word 2013 has issues with OPM specifically and maybe BI-Publisher.

See OPM 10.4.4 User Guide article Update Oracle Policy Modeling Templates: http://docs.oracle.com/html/E48373_01/toc.htm#Projects and files/Update_OPM_templates.htm
Open the project in OPM, but leave all the rule documents closed. From within OPM 10.4.4, go to Tools > Update Oracle Policy Modeling Templates.
The field "Folder containing documents to update" will usually already display the folder path for the Development folder of the project. If it doesn't, browse to it. If you've got your OPA project in the regular default location, it will be something like this: C:\projects\(your project name)\Development If you've put your OPA project in a different location on your machine, then browse to wherever you put it.
Leave 'Include sub-folders' and 'Update document styles from template' checked. Click Next, Next, etc. until it's done, then 'Finish'.

T61p, Word 2013 and blinking cursor

I have been running Windows 7 Ultimate and Office 2010 Pro Plus on my T61p 6457 and all was working well, until I uninstalled Office 2010, and installed Office 2013 Pro Plus, and ran Lenovo System Update to check all the latest drivers were installed.
When I open up Word 2013 - the cursor continuously blinks - I checked setting under control panel/keyboard properties and mouse driver (16.0.2).
How do I remove the blinking cursor please?

We're seeing the exact same thing on pretty much all our Office 2013 upgraded customer environments.
We are a large hosted desktop provider, using mostly Citrix. However, tests revealed that this is also showing when just connecting through RDP, which pretty much rules out Citrix as a culprit.
All these environments use VMware as Hypervisor for the Citrix servers, but all are a different version and/or patchlevel, ranging from ESX4.1 all the way to ESX5.5.
At the moment we haven't upgraded to SP1. As mentioned earlier it did not help. We're planning to upgrade anyway, just to double check if the problem is fixed with any of the undocumented fixes that are coming with the SP1 upgrade.
In terms of end-users i'd say that we have approximately 2500 users affected by this issue.
A call will be placed with Microsoft Tech Support to have this investigated further in the coming week(s) after we've gathered all relevant information and data.
We'll also be setting up a lab environment to help us resolve this issue together with Microsoft.
FYI: Using 16bit color graphics forced by the Citrix Published Desktop did not resolve the issue. The cursor is still stuck. Unable to test using native RDP at this moment.
Any help from Microsoft representatives is greatly appreciated.
Did you found a solution?

Word 2013 from PDF issues

Can't edit the docx and it goes from being a 3.2 meg pdf file to a 32 meg docx.
Any ideas?
I can convert using online programs ,no issue.
What's the point of having a pdf converter if I can't edit the document?
PGM554

Hi,
According to your description, I have some confused about the "3.2 meg pdf file and 32 meg docx". Which you do mean about the "MEG"? Which way do you use to convert the PDF to DOXC file?
As far as I know, we can convert a PDF into a Word document and edit the content in Word 2013:
http://office.microsoft.com/en-001/word-help/edit-pdf-content-in-word-HA102903948.aspx
On the other hand, we also can use the Optical Character Recognition (OCR) tools that included in Office 2013 to read/edit the PDF content. It is no longer standalone and has been moved into OneNote and to a lesser degree Word.
You can paste images into OneNote then right click and select "Copy Text" into the clipboard. You can then paste it where required. It strips out formatting.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-other_msftoffice_apps/office-2013-and-installing-ocr-for-documenting/ab7078a3-fd67-4199-a722-6a0596b838a0
If I misunderstand something, please let me know.
Thanks
George Zhao
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click "[email protected]"

RH 11 CSS Mapping Styles issue with Word 2013

Hello members,
Any help will be much appreciated.
Platform: Win 7, RH 11, Word 2013 however, using an existing Word Template that was created in Word 2007.
HISTORY:
Six months ago, an upgrade of RH8 to RH11 took place (smooth, no issues reported). Please note, I have no "easy" way to verify if there was a problem in RH8 (all projects are upgraded, and old builds are backed up on IT server).
There are existing Styles created in RH and in the Word Template (e.g., Heading 1, Heading 2, Heading 3, Normal, normal_bold, etc.). These existing Styles have no mapping issues hence, RH CSS recognizes their corresponding Word Styles.
ISSUE:
RH11 CSS does not recognize New RH Styles and Word Styles.
NOTE: Styles are the same type. “For example, character to character, paragraph to paragraph, table to table, and multi-level list to multi-level list” (http://help.adobe.com/en_US/robohelp/robohtml/WS5b3ccc516d4fbf351e63e3d11aff59c2a0-7ee4.ht ml#WS21E2B5E4-C4AC-47b2-9D4B-D548EA9E3C04).
Things Tried:
Converted (SaveAs) my template .dot (Word 2007) to ".dotm" (Word 2013) = No change in issue mentioned above.
What do I see when I create new Styles in RH CSS and Word Template: I am able to map Table and Multi Level List.
Purpose: Working on a documentation standard project. Creating New Styles ‘based on’ existing styles. For example:
RH CSS
ListBullet
Style: Paragraph
Formatting: Font =10pt
Indents: Left = 36pt
Spacing: Before = 0px
Paragraph: Alignment = Left
Indentation: Left = 18pt, Right = 0pt, Special = Hanging (By 18pt)
Spacing: Before = 6pt, After = 0pt, Line Spacing = Single
Advanced:
Word Template (.dot)
ListBullet
Style: Paragraph
Style Properties: Name = ListBullet, Style type = Paragraph, Style based on = Normal, Style for following paragraph = ListBullet
Formatting: Font = Arial Font style = Regular, Size = 9pt, Font color = Automatic (black), Underline style = none
Paragraph/Indents & Spacing: Alignment = Left, Outline level = Body Text
Indentation: Left = 0.25", Right = 0", Special = Hanging (By: 0.25")
Spacing: Before = 0pt, After = 6pt, Line Spacing = Single, Selected (Don't add space between paragraphs of the same style)
Paragraph/Line & Page Breaks: Pagination = Window/Orphan control, Tight wrap = None
Bullet Format: Font = Symbol, Font style = Regular, Size = 9, Font color = no color
Problem I am having is as follows:
RH Wizard section - Print Document Appearance
Project’s CSS Styles (Used Only or All)
ListBullet
Microsoft Word Styles (all)
Unassigned – Use style in project) drop-down list
The Style “ListBullet” does NOT show in the list
NOTE: This anomaly I just reported happens for ANY new ‘Paragraph Style’ I create. If I create a List/MultiList, and the names of the Style are the same in RH and Word, RH Wizard automatically maps them. However, reading on multiple forums, authors have reported problems with Indentations (i.e., Word over extends the indentations); I have see this as well.
PS - Happy Holidays to you and your families. My Best, ~PM
PSS - Hi Peter ... I reviewed your site and this site, and Googled as well before posting.

Thank you Peter and Amebr for your assistance. I ended up using RH Multilevel List Style, configured, and created an identical List Style in Word. I created a Single and a Multilevel (e.g., Level = bullet, Level 2 = squares); their challenge is matching RH indents with Word Indents... It's sort of a bear since RH does not have the Format Paragraph option (ref. drop-down) like Word Lists - Numbering functionality.
After generating my print document mu Bullet style reads "Normal (Web)"; even though the RH CSS Wizard recognized Word List Style I created (Ref. Font: Symbol, Font color: Black, Indent: Left: 0.15", Hanging: 0.25", Outline numbered + Level: 1 +, Numbering Style: Bullet + Aligned at: 0.15" + Indent at: 0.4", Priority: 100, Based on: No List.
Question: Would anyone out there know why is when I highlight my bullet list to verify the correct Style (with the Styles pane open) and I see the "Normal (Web)" [its Style type = Paragraph and Style based on = Normal) is selected? If it came through (from Rh) as a true Multilevel List Style, I should not see anything.
Happy Holidays!
~PM

Cursor issues in Word and Outlook after Adobe 9 pro trial download - any advice - really annoying!

Hi, have downloaded Adobe Professional 9 as a trial and am looking to buy it (work with a charity). Did use Foxit phantom Pro and had no issues much considering its a cheap copy, but had to change to adobe so it was compatible with a colleagues system.
So heres what happens, i can now only navigate in a word document using the cursor arrows on my PC, can not click with a mouse in a document to change location or use the scroll on the RHS of the screen, can only scroll down with the cursor keys. Same issue in Outlook documents.
Getting very annoying!
can also only highlight text for copy and paste using arrows and shift - not mouse click hold. have to then cut and paste using edit not RH mouse click.
I run windows vista home and office version 2003,
help or i'll have to go back to foxit!
thanks,
Georgie.

Hi and thank you!
I had a trial of Adobe a year ago, maybe more. It did the same thing then i remember. Then i bought the Foxit subscription and completely got rid of adobe and the cursor issue went away. I am 100% sure it was the Adobe download that did it.
G.

Arabic Fonts issue in Microsoft Word 2013

Dears ,
I am facing an issue with some arabic fonts like ( Al-Mohanad & Al-Mohanad Bold ) which I belive they are not supported in Word 2013 .
when I type in microsoft word using these fonts an empty boxes appear in the document !! but it will not appear after I print the document .
I really appreciate who assist me regarding this matter .
Best Regards,
Raed

Hi,
Which language version did you use? English Office version or Arabic Office version? According to your description, the Al-Mohanad & Al-Mohanad Bold font displayed correctly in Word file.
Please copy the Al-Mohanad & Al-Mohanad Bold font to Notepad and print it to test.
If it also can not print from Notepad, I recommend you upgrade the printer driver.
If it prints well from Notepad, please try to change a font in Word to print. We can look for free fonts, shareware fonts, or commercial fonts, go to the following Microsoft typography website:
http://www.microsoft.com/typography/default.mspx
Regards,
George Zhao
TechNet Community Support

How can I resolve an issue with Word 2013 incompatibility errors?

My Client is continually having issues with his Office 2013 installation, specially with Word 2013.
After re-installing Office 2013, he gets the following error when trying to run Word.
When he clicks on the Repair now, he gets the following error;
He used the Microsoft uninstall tolll to fully remove Office 2013 before re-installing Office 2013.
His PC is running Windows 8.1
Any help would be appreciated.

Hi,
Do other Office applications occur the same issue?
Based on this error message, I find a similar issue.
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/keep-getting-error-were-sorry-but-word-has-run/b9a014db-c4c6-46aa-95b1-679308735f66?page=5
You can follow Mpw1979’s reply, here is detail information.
“When I tried to change the compatibility mode on Winword.exe I found there were no options available so I right clicked and selected Troubleshoot Compatibility.
From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.
I should also note I had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.”
Regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Word 2013 crashing opening Microsoft Word 97-2003 Document

Hi
I am having a major problem with a large number of Word docs which have been copied to my file server. The docs are in Microsoft Word 97 – 2003 format and open fine with Office 2007. I recently rolled out Office 2013 to a department. When they try and open
these docs by double clicking the file, the Word splash screen with status "Starting..." opens with animated dots but stays in this state. I have left this for over 10 minutes but it doesn’t open. I end up having to close the splash screen using
the top right corner cross but if I check in task manager the task remains eating up 25-30% of the CPU - I have to kill the task from here. I have tested this locally and in RDS where majority of users work from hosted office sessions and the problem is evident
in both. The major problem is that RDS server CPU can reach 100% if a couple of users run into the problem.
Going back to the issue. If I open up a blank instance of Word 2013 first and go File - Open and browse to the file, if I choose “Open and Repair” the file opens with “Errors detected”:
"Drawn Objects and Text Boxes 1"
If I select "go to" it goes to the Footer/headers - There is nothing in the header/footer that looks like it is causing an issue. If I now save the file either as 2003 or docx and close, the next time I try and open (double click) the file opens
in compatibility mode or normal mode no problem. It seems strange Word is not able to automatically open/detect and repair anything it doesn’t like.
Does anyone have any suggestions on how I can work around this?
Thanks

Hi,
Does this happen to all 97-2003 Word files?
Word 2013 now has lots of updates compared with earlier version of Word, lots of features have been updated. Use Word 2013 to open documents created in earlier versions of Word (Word 97-2003 format), you will probably encounter unexpected problems,
expecially for those heavily formatted files.
We would suggest you to convert your document to the Word 2013 file format, then you will be able to access the new and enhanced features in Word 2013.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Can not open Word 2010 docx in Word 2013 from Outlook 2013 mail

Hello,
I got a mail on outlook with a word 2010 attachment in docx format.
Open this attachment with double click will show only the welcome screen with the text Open in protected mode.
With process monitor I could that word 2013 in an endless loop and tries to create the registry key
"HKCU\Software\Microsoft\Office\15.0\Word\Options\Vprsu" in an loop.
The result is always ACCESS DENIED.
When I create this key manually there will be an loop to create the registry key
"HKCU\Software\Policies\Microsoft\office\15.0\word\options\Assist".
The result is always ACCESS DENIED.
When I create this key manually. Word show the attachment immediatelly.
Closing Word and open the attachment again will delete this registry key and the cycle starts again.
Is there a hotfix available that will repair this?
I think this is an error in word 2013 protected view.
Disabling the protected view will help, but is not an good solution.
Is there any other workarround?
Screenshot from process monitor:
Best Regards,
Dieter

This issue may occur if the default file associations for Word are damaged. You may repair Office 2013 to restore the file associations and check if that helps. Refer to the link below for more information. You may restart
the computer once the repair is done.
http://office.microsoft.com/en-us/project-help/repair-or-remove-office-HA010357402.aspx
Note: Close all Office applications before you perform the repair.

Problem with Word 2013 through VPN

Hello,
From several weeks my company has a problem
with Word 2013 when laptop is connected to the network
via VPN.
Symptoms:
- Word 2013 is opening very slow (even
opening a blank card)
- there are no matter if I try to open blank page or network files
- All other Office 2013 components are working fine (Excel, Powerpoint etc).
- When I disconnect from a VPN, Word is opening properly.
It is not a problem with VPN because:
- Word is opening locally (not network files)
- before we had Word 2010 and it was working smoothly
Does anyone know a similar case
and could help solve this problem?
Regards,
Pawel

Hi,
"- before we had Word 2010 and it was working smoothly" -
Word 2013 might deal with documents in different ways.
Since Word will open properly when you disconnect from a VPN, you might want to start by analyzing the network traffic, VPN connections.
Please try to check the option "Copy remotely stored files onto your computer and update the remote file when saving" in
FILE>Options>Advanced>Save section, and then verify result.
The other thing to check is add-ins. I'd suggest you to start Word in safe mode and see if issue persists:
Press Win + R and type "winword /safe" in the blank box, then press Enter.
Thanks,
Ethan Hua CHN
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Microsoft word 2013 function home and end keys not working together on HP Envy X2

Please help I've tried out Microsoft Office Word 2013 on two HP Envy X2 11.6" laptops/touch screen with keyboard and when I am in a Word document and am at the end or beginning of a document and select the FUNCTION KEY AND THE HOME OR END KEY, it does nothing. This is not the case in Internet Explorer or a web browser. There is a problem with the HP keyboard and Office 2013 or maybe any Word app. Help me as I use documents alot and rely on this function heavily. I can only page up or scroll up using the bar. It is not ideal.
Astaastra

Hi rosedoc12,
I have done some research and I have found a document that will show you how to disable or lock the fn key.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02035108
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Thank you,
BHK6
I work on behalf of HP

Word 2013 (Windows 7 64-bit) - Embed PDF as Icon Error

We have a process where we embed PDFs into a table in a Word document as an icon.
This worked for us in Word 2010, but as soon as we upgraded to Word 2013 we started getting an error message.
"The program used to create this object is Package. That program is either not installed on your computer or it is not responding. To edit this object, install Package or ensure that any dialog boxes in Package are closed."
Nothing has changed except uninstalling Office 2010 and installing Office 2013. Acrobat is still there(fully updated XI pro). Acrobat is not open when the attempt to embed is made.
I've tried altering every option I could find that might make this process work, but nothing does the trick. All software is fully updated as far as I can tell. It feels like Office 2013 is not keen on the idea of working with PDFs. The
Acrobat Add-In seems to only promote converting word docs to PDFs, and I found little to no settings referring to PDF embedding or any embedding for that matter.
Does Word 2013 disallow this feature unless you're using Windows 8 and the Windows Reader app?
Any advice would be fantastic. Thanks.

Hi,
Please try to insert some PDF files from Insert tab --> Object --> Create New --> Adobe Acrobat Document
In addition, make sure Adobe Reader is the default application to open the PDF files.
If the issue persists, please try repair or reinstall the latest version of Adobe reader and check this again.
Karen Hu
TechNet Community Support

Word 2013 - MSI Install vs. One-Click Install - COM Exception Error

Hello -
we have a 3rd party control that sits on top of word to render word documents. In a MSI installation of Word 2013 everything works fine. When we use the one-click installation the rendering does not work and the system throws a com exception
error.
it basically says "The document is not associated with an ActiveX Document server. at OfficeControlLIB.IOfficeControl.OpenLocalfile...
there is a suggested fix @ http://stackoverflow.com/questions/19778211/office-2013-click-to-run-installer-and-activex-issue/26890815#26890815
where you modify the registry to insert :
Windows Registry Editor Version 5.00
[HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{F4754C9B-64F5-4B40-8AF4-679732AC0607}\DocObject]
into the registry - however this did not work (note we looked up the CLSID for our OCX and replaced.
Any ideas?

Hi,
So it's a 32-bit version of Office which is running on a 32-bit version of Windows, try to omit
Wow6432Node from the registry keys and see if it works.
It's a 3rd party control, there is no way for us to understand how exactly it works. I'd suggest you contact the vendor support of that control for further assistance.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Word 2013 cursor issue on RDS environments

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