Word 2013 Incompatibility with Chart Labels for Word 2010

I'm having an issue with Microsoft Word 2013 charts. I can create a chart with labels such as Category Name, Value, and Percentage. When I send the chart to anyone with 2013, the values come up ok. 
However, when someone with Word 2010 opens up the charts, instead of the Category Name, it says [Category Name], [Value], and [Percentage]. The person then has to click Reset Label Values to have the labels come up correctly.
Is there any way to fix this? I tried saving the document as a .doc, but Word 2007 is not able to pull up the labels properly either.
Thanks! 

Hi,
Does this occur to every chart? Or only with some particular charts?
You can share one same with us if possible, you can upload it to OneDrive and provide the link of the file:
https://onedrive.live.com/
To protect your privacy, don't put any private or sensitive information in the file.
I'm not sure but you can try repairing Office from Control Panel -> Programs and Features to check the result.
Regards,
Melon Chen
TechNet Community Support

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    This issue may occur if the default file associations for Word are damaged. You may repair Office 2013 to restore the file associations and check if that helps. Refer to the link below for more information. You may restart
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    Note: Close all Office applications before you perform the repair.

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