Word 2013 is not autosaving even though it is set up

Office 2013 is set up to autosave every 10 minutes. For some reason it is not autosaving. What could be possible reasons why it is no longer working. I have not made any changes.
I was working on a document tonight. After I saved and closed it I needed to reopen it. I found out that it had been deleted off the server, which according to Microsoft Tech is unusual too It appears they were working on the server at the same time and
I just lucked out. So I looked for the autosave version and it was not there.
This was a double whammy since the copy that should have saved to my computer onedrive was not updating and I assume the one that was deleted on the server was the current version with the updates. So all my work was for not. At minimum I want to autosave
to work. In the meantime I set up another backup process to save the file automatically when I close the it.
I am starting to not trust Office 365 - deleting files is unacceptable. I may as well purchase office 2013 and back up my computer myself.
Thanks.

Hi,
We have definitely heard your frustration, and we're going to find the reason and avoid the issue first. Based on your description, I suppose that you are working on a document that stored in a server/network not in local disk.
We may try to find the un-saved file, Word 2013 presents user with an Autorecover functionality to save all unsaved work. Please see the article:
http://answers.microsoft.com/en-us/office/forum/office_2013_release-word/finding-autorecovery-autosave-in-word-2013/b97ac2fc-d291-44b0-b76c-2a07414d6bc4
Then, we may change AutoRecover interval time to 2 min and test it if it is work now. If it still not auto save, please try to repair Office 365 and disable all the add-ins.
Next, we pay attention to the other issue: OneDrive not update/sync file.
Did you get some error message?
Which operation system are you using?
Please try to follow below links to troubleshoot it.
http://windows.microsoft.com/en-in/onedrive/troubleshoot-sync-problems#1TC=windows-81
http://social.technet.microsoft.com/Forums/en-US/a689873e-0335-4b4f-84bd-e215013b2344/forum-faq-skydrive-synchronization-issue-after-upgrading-to-windows-81?forum=w8itprogeneral
Hope it's helpful.
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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