Word and Excel Documents Won't Open Using Office 2013

We recently upgraded to Office 2013 (running Windows 7 Pro), and now when I try to open a word document by double-clicking (either from windows explorer or an attachment in outlook), it frequently opens a blank box but not the file.  I have to close
the box and retry by right-clicking and then open, but often have to try several times.  Any help would be greatly appreciated!

Hi Rosa,
Please try to repair your Office as a quick fix.
If that doesn't help, try the following methods:
Excel:
Delete or rename the "ddeexec" key under:
HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\
And delete or rename the "command" string under:
HKEY_CLASSES_ROOT\Excel.Sheet.12\shell\Open\command\
Word:
Delete or rename the "ddeexec" key under:
HKEY_CLASSES_ROOT\Word.Document.12\shell\Open
And delete or rename the "command" string under:
HKEY_CLASSES_ROOT\Word.Document.12\shell\Open\command
Max Meng
TechNet Community Support

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