Word Art crashing microsoft office
I recently became a MAC user, I am very excited, however have one large problem. A lot of my PC microsoft files have either word art or just regular boxes and things in them. Whenever I open one of these files, or even try to add word art to a new file it crashes the program running. This is in word, excel and powerpoint.
Any suggestions would be great! Thank you in advance,
Matthew
Mac Book Pro Mac OS X (10.4.7)
It appears Office X didn't have the same problems: http://www.microsoft.com/mac/otherproducts/officex/using.aspx?pid=usingofficex&t ype=howto&article=/mac/LIBRARY/howto_articles/officex/ofclipgal.xml
The general support page is here (in case you can dig up with something better) : http://www.microsoft.com/mac/support.aspx
One more thing, rather two: a) Does saving as .RTF help?, b) Did you try opening them with OpenOffice or NeoOffice? Both are originated from Sun's Star Office but they might do the work. Both are freeware and can be found at MacUpdate, Versiontracker etc.
Similar Messages
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Microsoft Word 2007 states "Microsoft Office Word Has Stopped Working"
Microsoft Word 2007 states "Microsoft Office Word Has Stopped Working" after I close any word document, (newly created or old word documents). Functionality of Word appears to be fine, I'm just tired of it crashing everytime I close it. Please HELP!
I am using Windows Vista, Service Pack 2 and Microsoft office 2007. The funny thing is, that when you are logged in to the other profile that we have created on our computer, Microsoft Word seems to work perfectly fine. The followiing is the exact "problem
signature":
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6541.5000
Application Timestamp: 4c38f4a9
Fault Module Name: StackHash_7ea6
Fault Module Version: 6.0.6002.18005
Fault Module Timestamp: 49e03821
Exception Code: c0000374
Exception Offset: 000afaf8
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 7ea6
Additional Information 2: ac730771d80f73e85b4b32dbb839afea
Additional Information 3: dd03
Additional Information 4: 741335d7d979867fc01d44e6acd4ebee
Read our privacy statement:
http://go.microsoft.com/fwlink/?link...3&clcid=0x0409
If you can explain the solution in the most simple terms possible, it would help a lot. Thank you in advance.
--TyHi,
This issue may occur due to conflict with certain software\driver such as PDF add-ons or default printer software.
To resolve your issue, you can follow the methods below to delete the corresponding registry:
1. Click Start , type regedit in the Start Search box, and then press ENTER.
2. If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
4. On the Edit menu, click Delete, and then click Yes.
5. Exit Registry Editor.
6. Restart Word
Hope it helps.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ” -
How do I edit a word document without Microsoft Office
I have an Application Form in Word (1997-2003) to fill out and email back but I don't have Microsoft Office. Which is the best free solution? Thanks.
Download & install Open Office from http://www.openoffice.org/porting/mac/
It is the best alternative for Microsoft Word, Excel, Powerpoint & more. -
I need to add text vertically in a word document outside the margins. How can I do this with Microsoft.Office.Interop.Word and C#?
Leonard Swarczinski Software Developer Postal Center InternationalHi Leonard,
According to your description, do you want to add text vertically into Page Header/Footer? I wrote a sample for you.
using Microsoft.Office.Core;
using Microsoft.Office.Interop.Word;
using System;
using System.Collections.Generic;
using System.Linq;
using System.Text;
using System.Threading.Tasks;
namespace AddTextToWord
class Program
static void Main(string[] args)
CreateNewDocument();
Console.ReadLine();
private static void CreateNewDocument()
Object oMissing = System.Reflection.Missing.Value;
Microsoft.Office.Interop.Word.Application oWord;
Microsoft.Office.Interop.Word.Document oDoc;
oWord = new Microsoft.Office.Interop.Word.Application();
oWord.Visible = true;
oDoc = oWord.Documents.Add(ref oMissing, ref oMissing, ref oMissing, ref oMissing);
String HeaderText = "Hello everyone!";
WdParagraphAlignment wdAlign = WdParagraphAlignment.wdAlignParagraphCenter;
AddHeader1(oWord, HeaderText, wdAlign);
private static void AddHeader1(Application WordApp, string HeaderText, WdParagraphAlignment wdAlign)
Object oMissing = System.Reflection.Missing.Value;
WordApp.ActiveWindow.View.Type = WdViewType.wdOutlineView;
WordApp.ActiveWindow.View.SeekView = WdSeekView.wdSeekPrimaryHeader;
Microsoft.Office.Interop.Word.Shape textBox = WordApp.ActiveDocument.Shapes.AddTextbox(MsoTextOrientation.msoTextOrientationVertical, 150, 10, 40, 40);
textBox.TextFrame.TextRange.Text = HeaderText;
WordApp.ActiveWindow.View.SeekView = WdSeekView.wdSeekMainDocument;
If I misunderstood or anything wrong, please let me know and you can get more information from below articles.
Office development in Visual Studio
http://msdn.microsoft.com/en-us/office/hh133430.aspx
Abhout: AddTextbox Method
http://msdn.microsoft.com/en-us/library/office/aa171543(v=office.11).aspx
How to: Programmatically Insert Text into Word Documents
http://msdn.microsoft.com/en-us/library/vstudio/6b9478cs.aspx -
Hi,
I am trying to learn how to use iCloud, would like to hsve it my documents on it, which are mostly created in WORD (part of Microsoft Office Suite for Mac) or .pdf files. I don'r see how to get them into iCloud. Actually I don't see how to place anything at all in iCloud other than contacts, etc. I am not seeing how it can be usedul to me.I should have been more clear. You have to buy the iWork programs from Apple. They are available in the App Store.
Pages: http://www.apple.com/iwork/pages/
Numbers: http://www.apple.com/iwork/numbers/
$20 each.
The iWork programs are integrated with iCloud and work fairly automatically with it. iCloud is only intended for specific purposes and is not intended for general purpose storage.
Dropbox is though, and it's free. -
I deleted my microsoft office:mac 2011 word from my toolbar. I have Mac OS X version 10.6.8. I tried to reinstall but it won't work. This has never happened before. I get an error message each time. Please help!!!!!!!!!!!!!! I don't have time machine.
By Toolbar, do you mean the Dock? The Translucent bar normally at the bottom of the screen, but sometimes at the right or left side?
If that's what you mean, the Dock is merely a shortcut to what is already inside the Applications folder's Microsoft Office 2011 folder. If you have Word inside your Microsoft Office 2011 folder, you can drag it back to the Dock.
If you deleted the Microsoft Office folder, or it is empty, you'll have to reinstall it.
If you don't have your registration code, you'll have to call Microsoft for a new one. -
Faulty MS Word file crashes entire system
So I do not expect a fix, I even doubt that anyone here knows how this is possibel, but I'd like to put it out there. How is it possible for a faulty MS Word file (which works fine on my Win7 system) can bring down my entire OSX system? Symptoms are as follows. Word hangs, all other apps start hanging, OSX looses server connections, OSX hangs and does not relaunch when choosing to do so under Force Quit forcing me to press and hold the power button to shut down the computer. In my opinion this should not be possible. It is after all just a word processing file. It can also happen by just selecting the word file in Finder. So it can even crash OSX just by asking for a file preview.
Best regards
Guy Rossetand here is a Word spindump from this AM from the same type of crash:
Command: Word
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Version: 14.4.1 (14.4.1)
Build Version: 0
Project Name: (null)
Source Version: 140326
Parent: launchd [166]
PID: 3970
Event: hang
Duration: 5.24s (process was unresponsive for 70 seconds before sampling)
Steps: 53 (100ms sampling interval)
Hardware model: iMac10,1
Active cpus: 2
Fan speed: 998 rpm
Free pages: 368193 pages (+27406)
Pageins: 4 pages
Pageouts: 0 pages
Swapins: 0 pages
Swapouts: 0 pages
Process: Microsoft Word [3970]
Path: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
Architecture: i386
Parent: launchd [166]
UID: 1034
Task size: 34056 pages (+5)
Note: Unresponsive for 70 seconds before sampling
Thread 0x180b4 priority 46
52 ??? (Microsoft Word + 11718) [0x7cdc6]
52 ??? (Microsoft Word + 11797) [0x7ce15]
52 _WlmMain + 97 (WLMKernel) [0x4d94c85]
52 ??? (Microsoft Word + 15009) [0x7daa1]
52 McpRunApplicationEventLoop + 1172 (MicrosoftComponentPlugin) [0x22e1770]
52 McpRunApplicationEventLoop + 11817 (MicrosoftComponentPlugin) [0x22e4105]
52 SendEventToEventTarget + 88 (HIToolbox) [0x9106b821]
52 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 (HIToolbox) [0x91058678]
52 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 2546 (HIToolbox) [0x910597a5]
52 ToolboxEventDispatcherHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 3116 (HIToolbox) [0x9108c9c8]
52 SendEventToEventTarget + 88 (HIToolbox) [0x9106b821]
52 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 (HIToolbox) [0x91058678]
52 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452 (HIToolbox) [0x9105935f]
52 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 (HIToolbox) [0x91205d89]
52 McpDispatchPendingEvents + 302 (MicrosoftComponentPlugin) [0x23b47f4]
52 MenuSelect + 171 (HIToolbox) [0x9125b20a]
52 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 722 (HIToolbox) [0x9125a59d]
52 FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 134 (HIToolbox) [0x910ced92]
52 SendMenuItemSelectedEvent + 199 (HIToolbox) [0x910ceec4]
52 SendMenuCommandWithContextAndModifiers + 70 (HIToolbox) [0x910cef17]
52 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 478 (HIToolbox) [0x91205c2e]
52 SendEventToEventTarget + 88 (HIToolbox) [0x9106b821]
52 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 386 (HIToolbox) [0x91058678]
52 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1452 (HIToolbox) [0x9105935f]
52 _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36 (HIToolbox) [0x91205d89]
52 MenuLib::CreateAppMenu(MenuLib::MMLMenuType) + 3995 (MicrosoftMenuLibrary) [0x615d5b1]
52 MenuLib::Terminate() + 6691 (MicrosoftMenuLibrary) [0x6174001]
52 MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 139 (MicrosoftMenuLibrary) [0x61712af]
52 MenuLib::TMenuItem::CallSelectionProcs(unsigned long) + 1117 (MicrosoftMenuLibrary) [0x6171681]
52 MsoFClonePxCore + 411 (MicrosoftComponentPlugin) [0x2308ec5]
52 MsoFClonePxCore + 465 (MicrosoftComponentPlugin) [0x2308efb]
52 MsoFClonePxCore + 578 (MicrosoftComponentPlugin) [0x2308f6c]
52 MsoOSTypeDefaultMailClient + 136 (MicrosoftOffice) [0x2a9ef69]
52 ??? (Microsoft Word + 3119010) [0x3737a2]
52 ??? (Microsoft Word + 3119889) [0x373b11]
52 ??? (Microsoft Word + 2707219) [0x30ef13]
52 wdGetApplicationObject + 5362378 (Microsoft Word) [0xf1ae0a]
52 wdGetApplicationObject + 5326328 (Microsoft Word) [0xf12138]
52 ??? (Microsoft Word + 2609809) [0x2f7291]
52 ??? (Microsoft Word + 2610214) [0x2f7426]
52 ??? (Microsoft Word + 2933424) [0x3462b0]
52 MsoHrOpenPackage + 241 (MicrosoftOffice) [0x2a50485]
52 MsoHrOpenPackage + 1699 (MicrosoftOffice) [0x2a50a37]
52 MsoHrOpenPackage + 3421 (MicrosoftOffice) [0x2a510f1]
52 MsoHrGetByteStream + 1957 (MicrosoftOffice) [0x2a521c9]
52 MsoHrGetByteStream + 4148 (MicrosoftOffice) [0x2a52a58]
52 MsoHrGetByteStream + 4976 (MicrosoftOffice) [0x2a52d94]
52 MsoHrGetByteStream + 7861 (MicrosoftOffice) [0x2a538d9]
52 MsoHrGetByteStream + 25933 (MicrosoftOffice) [0x2a57f71]
52 MsoHrGetByteStream + 26522 (MicrosoftOffice) [0x2a581be]
52 MsoHrGetByteStream + 18871 (MicrosoftOffice) [0x2a563db]
52 ??? (Microsoft Word + 448707) [0xe78c3]
52 PBSetFPosSync + 17 (CarbonCore) [0x99dbedd5]
52 _PBSetFPosSync + 81 (CarbonCore) [0x99dbeda4]
52 SetForkPosition(FileRecord*, short, long long, unsigned long long*, unsigned char) + 131 (CarbonCore) [0x99d5d490]
52 fstat$INODE64 + 10 (libsystem_kernel.dylib) [0x988d55f6]
*52 hndl_unix_scall + 216 (mach_kernel) [0xffffff80002f3818]
*52 unix_syscall + 471 (mach_kernel) [0xffffff800063e0a7]
*52 ??? (mach_kernel + 3930235) [0xffffff80005bf87b]
*52 vn_stat_noauth + 165 (mach_kernel) [0xffffff80003f4f05]
*52 vnode_getattr + 119 (mach_kernel) [0xffffff80003fbe67]
*52 afpfs_vnop_getattr + 294 (afpfs) [0xffffff7f82526b63]
*52 afpfsCacheLookup + 575 (afpfs) [0xffffff7f8251d3af]
*52 afpfs_LookupCatalogNode + 266 (afpfs) [0xffffff7f82503af3]
*52 afpfs_GetCatalogNode + 314 (afpfs) [0xffffff7f82503658]
*52 GetFileDirParms + 286 (afpfs) [0xffffff7f8250e3d2]
*52 UserCommand + 96 (afpfs) [0xffffff7f8250dff2]
*52 DoUserCommand + 1710 (afpfs) [0xffffff7f8250db0a]
*52 UserReply + 185 (afpfs) [0xffffff7f8250d35d]
*52 ??? (mach_kernel + 4150359) [0xffffff80005f5457]
*52 asp_tcp_usr_control + 2416 (asp_tcp) [0xffffff7f824e4ac3]
*52 Reply + 294 (asp_tcp) [0xffffff7f824e76f3]
*52 msleep + 114 (mach_kernel) [0xffffff80005e1802]
*52 ??? (mach_kernel + 4068821) [0xffffff80005e15d5]
*52 lck_mtx_sleep + 78 (mach_kernel) [0xffffff800022d1be]
*52 thread_block_reason + 204 (mach_kernel) [0xffffff8000235d8c]
*52 ??? (mach_kernel + 223627) [0xffffff800023698b]
*52 machine_switch_context + 354 (mach_kernel) [0xffffff80002d7e42]
Thread 0x180e2 DispatchQueue 2691881644 priority 33
52 _dispatch_mgr_thread + 52 (libdispatch.dylib) [0x93449546]
52 kevent64 + 10 (libsystem_kernel.dylib) [0x988d5992]
*52 ??? (mach_kernel + 3949760) [0xffffff80005c44c0]
Thread 0x180eb priority 31
52 thread_start + 34 (libsystem_pthread.dylib) [0x9b70fcf2]
52 _pthread_start + 130 (libsystem_pthread.dylib) [0x9b70a485]
52 _pthread_body + 144 (libsystem_pthread.dylib) [0x9b70a5fb]
52 MerpCreateSession + 5819 (merp) [0x27b850e]
52 mach_msg_trap + 10 (libsystem_kernel.dylib) [0x988cff7a]
*52 ipc_mqueue_receive_continue + 0 (mach_kernel) [0xffffff8000216800]
Thread 0x18ab6 priority 31
4 start_wqthread + 30 (libsystem_pthread.dylib) [0x9b70fcce]
4 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x988d5046]
*4 wq_unpark_continue + 0 (pthread) [0xffffff7f80b4c6ae]
Thread 0x18ab9 priority 33
4 start_wqthread + 30 (libsystem_pthread.dylib) [0x9b70fcce]
4 __workq_kernreturn + 10 (libsystem_kernel.dylib) [0x988d5046]
*4 wq_unpark_continue + 0 (pthread) [0xffffff7f80b4c6ae]
Binary Images:
0x7a000 - 0x1df6ffb com.microsoft.Word 14.4.1 (14.4.1) <601F819A-628F-AE88-773D-76BF41862B5D> /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
0x229c000 - 0x24d2ff3 com.microsoft.mcp 14.4.1 (14.4.1) <64430153-A7DF-935D-5BBC-6AE6842B85DA> /Applications/Microsoft Office 2011/*/MicrosoftComponentPlugin.framework/Versions/14/MicrosoftComponentPlugin
0x27b4000 - 0x27c1fff com.microsoft.merp 2.2.4 (2.2.4) <ABCE2D6C-CCB1-3D0E-58D7-18A40B051020> /Applications/Microsoft Office 2011/*/merp.framework/Versions/14/merp
0x2a34000 - 0x31aaff7 com.microsoft.office 14.4.1 (14.4.1) <F5258D41-BC41-02CA-B7E2-4859D1946E14> /Applications/Microsoft Office 2011/*/MicrosoftOffice.framework/Versions/14/MicrosoftOffice
0x4d90000 - 0x4dbdfe3 com.microsoft.wlmkernel 14.4.1 (14.4.1) <526662F9-A9B5-4FE3-E089-52AE19610420> /Applications/Microsoft Office 2011/*/WLMKernel.framework/Versions/14/WLMKernel
0x6157000 - 0x61a1fef com.microsoft.menulib 14.4.1 (14.4.1) <FBCA1E8C-2B18-E9F1-2BA9-C3DABE4367C8> /Applications/Microsoft Office 2011/*/MicrosoftMenuLibrary.framework/Versions/14/MicrosoftMenuLibrary
0x91051000 - 0x913c6ff9 com.apple.HIToolbox 2.1 <8CB677B7-43FC-3534-A685-5A5445C95F7D> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x93446000 - 0x9345effd libdispatch.dylib (339.90.1) <871AC354-D1B6-3475-889E-AF594448CF43> /usr/lib/system/libdispatch.dylib
0x988bd000 - 0x988daff4 libsystem_kernel.dylib (2422.90.20) <C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1> /usr/lib/system/libsystem_kernel.dylib
0x99d48000 - 0x9a049ffb com.apple.CoreServices.CarbonCore 1077.17 (1077.17) <02C72D54-E3D3-32B0-A081-E85A7038489D> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x9b709000 - 0x9b710ffb libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
*0xffffff7f80b49000 - 0xffffff7f80b50fff com.apple.kec.pthread 1.0 (1) <619F6A5D-FFA2-3B59-9993-958FD7154B83> /System/Library/Extensions/pthread.kext/Contents/MacOS/pthread
*0xffffff7f824e3000 - 0xffffff7f824eeffe com.apple.nke.asp-tcp 8.0.1 (8.0.1) <4158E96F-9D53-3BF9-8F75-674C1475EC8F> /System/Library/Filesystems/AppleShare/asp_tcp.kext/Contents/MacOS/asp_tcp
*0xffffff7f82501000 - 0xffffff7f8254bff3 com.apple.filesystems.afpfs 11.1 (11.1) <BD701679-9DF1-3F30-9AF1-526277C33E87> /System/Library/Filesystems/AppleShare/afpfs.kext/Contents/MacOS/afpfs
*0xffffff8000200000 - 0xffffff80007a513a mach_kernel (2422.90.20) <9FEA8EDC-B629-3ED2-A1A3-6521A1885953> /mach_kernel -
I have a PDF report and I am trying to attach files- of which I have done successfully many times. I am now told " missing PDF maker files". I have looked for support from adobe and told to open microsoft office application and enable a disabled item. I am totally lost as to where to look for this..It suggests that I have saved my file in Office 2003 which I have and always do, but my computer may have made an automatic update which now means I can no longer save in this manner-help!!! I have Adobe Acrobat 9
Jazy, Open MS word, or any microsoft office application. Select Help>About Microsoft Office Word, and then click on disabled items.
-
Which is best for converting a novel from Microsoft Office Word file to editable and sharable PDF
I am a writer who needs to convert a Microsoft Office Word File to a PDF file that can be edited, re-formatted and sent to an on line printing company. They recommended an Adobe PDF - PDX-1a available with Acrobat Professional. I don't need photos or graphs, etc. The cover design is Microsoft Graphic Art. Sizing, of pages will be 5.5 x 8.5. Number of pages that size approx. 486.
Can you tell me if the PDF Creator is the one I am looking for?Good day,
If your Word file is under 100MB in size, our CreatePDF service should do the job for you to create a PDF file. The file won't be a PDF/X-1a, but if there are no photos or graphics, it may suffice. If you must create a PDF that's PDF/X-1a-compliant, you need Adobe Acrobat Professional.
Please let us know if you have any questions.
Kind regards,
David -
Microsoft Office for Mac open recent File menu option causing AFP to crash
Hi all,
We have an Xserve running Mac OS X Server Leopard 10.5.8. The Xserve hosts three file shares for about 60 users. Our network is 99% Mac based running mostly 10.5.8 with a few 10.6.x. We have historically over the past several years had the AFP service become unreliable and crash frequently. Late last week the AFP service crashes constantly. The quick solution to getting it up and running is to delete the AFP.conf file in /etc.
We have troubleshot one cause of AFP crashing to the Open Recent... File menu option in Microsoft Office for Mac applications. That is, through some amount (haven't been able to narrow it down to how much) of opening documents on the share via the Open Recent menu the AFP service will crash.
Here's what's happening in the AppleFileServer .crash file:
Process: AppleFileServer [26065]
Path: /usr/sbin/AppleFileServer
Identifier: AppleFileServer
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [1]
Date/Time: 2010-04-12 13:25:54.666 -0700
OS Version: Mac OS X Server 10.5.8 (9L34)
Report Version: 6
Anonymous UUID: 273147DD-D725-4DAB-B403-95391FF85FE1
Exception Type: EXCBADACCESS (SIGBUS)
Exception Codes: KERNPROTECTIONFAILURE at 0x0000000000000015
Crashed Thread: XX
******** blah *********
Thread XX Crashed:
0 AppleFileServer 0x0004bc15 operator+(OSException&) + 103513
1 AppleFileServer 0x00064988 operator+(OSException&) + 205260
2 AppleFileServer 0x0006da4e operator+(OSException&) + 242322
3 AppleFileServer 0x000711f3 operator+(OSException&) + 256567
4 AppleFileServer 0x00071446 operator+(OSException&) + 257162
5 AppleFileServer 0x00076686 operator+(OSException&) + 278218
6 AppleFileServer 0x000790d7 operator+(OSException&) + 289051
7 AppleFileServer 0x0004560c operator+(OSException&) + 77392
8 AppleFileServer 0x00044269 operator+(OSException&) + 72365
9 AppleFileServer 0x00044343 operator+(OSException&) + 72583
10 libSystem.B.dylib 0x9587c155 pthreadstart + 321
11 libSystem.B.dylib 0x9587c012 thread_start + 34
This is followed by a lot of these entries in AppleFileService.log file:
IP xx.xx.xx.xx - - [12/Apr/2010:13:25:54 -0800] "Login username" 0 0 0
IP xx.xx.xx.xx - - [12/Apr/2010:13:25:54 -0800] "No matching key: username" 1271103954 1271103943 1
** - - [12/Apr/2010:13:26:15 -0800] "Mounted Volume VOLUME1" 0 0 0
** - - [12/Apr/2010:13:26:15 -0800] "Mounted Volume VOLUME2" 1 0 0
** - - [12/Apr/2010:13:26:15 -0800] "DiskArbStart -" 0 0 0
Our solution is to have all our users turn off the open recent option in Word, Excel, and PowerPoint. Not an ideal solution but it may get the AFP service running "good enough."
Has anyone had an experience like this before or can anyone duplicate the AFP service crashing when trying to open documents on a share via the open recent menu? Any other ideas?
ThanksUpdate.
I have been able to consistently reproduce a problem where the AFP service will crash if a file that a user has an alias to is moved to a folder and the user is denied access to .
1. On your Mac create an alias to a file or folder, that you have access to, that is stored on a share served via AFP. The alias can be in the Places section of a Finder window, on the Desktop, or anywhere an alias can be created. Lets call what the alias points to the target.
2. Move the target to a folder on the AFP share and deny the user or group Read & Write access to that folder.
3. Try accessing the target via the alias created in step 1.
The AFP service should crash.
Can anyone reproduce this crash scenario too? -
Microsoft Office 2008 crashes when printing since upgrading to Yosemite
Ever since upgrading my Macbook Pro (late 2009) to OS X Yosemite I'm having trouble with Microsoft Office 2008. Whenever I try to print from any of the Office programs (Word, Excel, PowerPoint), the program will crash and the file will not print. I am still able to print from other programs (Safari, Preview, etc...). And aside from this I'm having no other issues with the Office programs. So at the moment I'm reducing to having to save files as a PDF and then printing from Preview. Can anyone help me troubleshoot?
I'm not sure if the printer driver is updated, it usually does that automatically...
That sounds magical but I have never had printer drivers automatically update themselves. After your upgrade to Yosemite, did you setup your printer using Print & Scan in System Preferences?
...office programs are the only ones crashing when I try to print, so wouldnt that indicate an Office issue rather than a printer driver issue?
No, not necessarily. See thread "microsoft office crashes when trying to print."
If you believe the your problem is an "Office issue" then you might try the Microsoft forum. -
Illustrator CS4 saving vector art for Microsoft Word
I have a logo created in Illustrator CS4. I saved the file for use in Microsoft Office using the "save for Office", exporting as a .wmf, and even saving the vector art in Photoshop as a .png. I can get a variety of formats to work well in Word documents.
Here is the problem. The Word document will eventually be saved as a PDF. When the file is saved as a PDF document (from Word), the color is changing in the PDF file. How can I correct this? I've tried saving in both rgb and cmyk color modes, but the color changes once it hits Acrobat and is printing differently than the Word file. It is driving me crazy and I cannot figure this out.
Thanks for any help!
MaryThe type is not vector it is raster it is no longer outline.
Check to see if you can select the individual letters in AI if you cannot it has be rasterized and is an image not vector.
If you open my files you will see that they are selectable in Acrobat and AI.
You seem confused and I do not understand why.
Attached is a word file with vector art and type make a pdf from that and see the difference.
Also make certain you have Illustrator editing capabilities turned on when exporting to pdf from AI.
Can you attach one of the eps or the esp you made the sample file from.
Do not rasterize the outline text art.
It won't let me attach a word document. -
Microsoft word constantly crashes
I have a 2009 macbook pro I have microsoft word 2008 on it but it constantly crashes! Needless to say this is infuriating and I'm about to throw the **** thing out a window before smashing it to pieces with a sledgehammer. Not really, but I want to. Anyway, heres the error message i keep getting, maybe one of you can make sense of it
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2011-11-17 21:00:05 -0500
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 12.2.0.090605
Crashed Module Name: MicrosoftOffice
Crashed Module Version: unknown
Crashed Module Offset: 0x000b8c2d
Blame Module Name: MicrosoftOffice
Blame Module Version: unknown
Blame Module Offset: 0x000b8c2d
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Thread 0 crashed:
# 1 0x01ed0c2d in _MsoFCreateDisplayManager + 0x00004361 (MicrosoftOffice + 0x000b8c2d)
# 2 0x00b72df0 in _wdGetApplicationObject + 0x004346EA (Microsoft Word + 0x00b71df0)
# 3 0x00b76776 in _wdGetApplicationObject + 0x00438070 (Microsoft Word + 0x00b75776)
# 4 0x00b76d8a in _wdGetApplicationObject + 0x00438684 (Microsoft Word + 0x00b75d8a)
# 5 0x00441428 in _wdCommandDispatch + 0x0011D1F4 (Microsoft Word + 0x00440428)
# 6 0x00b6bb69 in _wdGetApplicationObject + 0x0042D463 (Microsoft Word + 0x00b6ab69)
# 7 0x00afa197 in _wdGetApplicationObject + 0x003BBA91 (Microsoft Word + 0x00af9197)
# 8 0x022d028a in _ImmUseInputWindowForMac + 0x00000BC8 (MicrosoftOffice + 0x004b828a)
# 9 0x022c4058 in _SendMessageA + 0x00000104 (MicrosoftOffice + 0x004ac058)
# 10 0x022df092 in _WrapViewInWLMWrapper + 0x00002CAE (MicrosoftOffice + 0x004c7092)
# 11 0x022df1d9 in _WrapViewInWLMWrapper + 0x00002DF5 (MicrosoftOffice + 0x004c71d9)
# 12 0x0168c674 in MHIView::HandleEvent(OpaqueEventHandlerCallRef*, MEvent&) + 0x000006F4 (MicrosoftComponentPlugin + 0x000a5674)
# 13 0x0168b490 in MHIView::GetMHIView(OpaqueControlRef*) + 0x000000F0 (MicrosoftComponentPlugin + 0x000a4490)
# 14 0x016832bc in MEventHandler::FRemoveHandler(unsigned long, unsigned long) + 0x000001DE (MicrosoftComponentPlugin + 0x0009c2bc)
# 15 0x984bcecf in .objc_class_name_IMKInkInputSession + 0x98177577 (HIToolbox + 0x00007ecf)
# 16 0x984bc196 in .objc_class_name_IMKInkInputSession + 0x9817683E (HIToolbox + 0x00007196)
# 17 0x984bbff5 in .objc_class_name_IMKInkInputSession + 0x9817669D (HIToolbox + 0x00006ff5)
# 18 0x984e4131 in .objc_class_name_IMKInkInputSession + 0x9819E7D9 (HIToolbox + 0x0002f131)
# 19 0x984e3a85 in .objc_class_name_IMKInkInputSession + 0x9819E12D (HIToolbox + 0x0002ea85)
# 20 0x984e3cf8 in .objc_class_name_IMKInkInputSession + 0x9819E3A0 (HIToolbox + 0x0002ecf8)
# 21 0x984e3cf8 in .objc_class_name_IMKInkInputSession + 0x9819E3A0 (HIToolbox + 0x0002ecf8)
# 22 0x984e3cf8 in .objc_class_name_IMKInkInputSession + 0x9819E3A0 (HIToolbox + 0x0002ecf8)
# 23 0x984e3cf8 in .objc_class_name_IMKInkInputSession + 0x9819E3A0 (HIToolbox + 0x0002ecf8)
# 24 0x984e3cf8 in .objc_class_name_IMKInkInputSession + 0x9819E3A0 (HIToolbox + 0x0002ecf8)
# 25 0x984e3cf8 in .objc_class_name_IMKInkInputSession + 0x9819E3A0 (HIToolbox + 0x0002ecf8)
# 26 0x984e3cf8 in .objc_class_name_IMKInkInputSession + 0x9819E3A0 (HIToolbox + 0x0002ecf8)
# 27 0x984e2aab in .objc_class_name_IMKInkInputSession + 0x9819D153 (HIToolbox + 0x0002daab)
# 28 0x984e26f1 in .objc_class_name_IMKInkInputSession + 0x9819CD99 (HIToolbox + 0x0002d6f1)
# 29 0x984e2641 in .objc_class_name_IMKInkInputSession + 0x9819CCE9 (HIToolbox + 0x0002d641)
# 30 0x984eba94 in .objc_class_name_IMKInkInputSession + 0x981A613C (HIToolbox + 0x00036a94)
# 31 0x984eb4a9 in .objc_class_name_IMKInkInputSession + 0x981A5B51 (HIToolbox + 0x000364a9)
# 32 0x90a2ce02 in .objc_class_name___CFx606449CPF + 0x908991D6 (CoreFoundation + 0x00080e02)
# 33 0x909e8439 in .objc_class_name___CFx606449CPF + 0x9085480D (CoreFoundation + 0x0003c439)
# 34 0x909e8291 in .objc_class_name___CFx606449CPF + 0x90854665 (CoreFoundation + 0x0003c291)
# 35 0x984ea004 in .objc_class_name_IMKInkInputSession + 0x981A46AC (HIToolbox + 0x00035004)
# 36 0x984e9cf7 in .objc_class_name_IMKInkInputSession + 0x981A439F (HIToolbox + 0x00034cf7)
# 37 0x98672255 in .objc_class_name_IMKInkInputSession + 0x9832C8FD (HIToolbox + 0x001bd255)
# 38 0x016d54f8 in _McpRunApplicationEventLoop + 0x0000006A (MicrosoftComponentPlugin + 0x000ee4f8)
# 39 0x00af1aa7 in _wdGetApplicationObject + 0x003B33A1 (Microsoft Word + 0x00af0aa7)
# 40 0x00afab5b in _wdGetApplicationObject + 0x003BC455 (Microsoft Word + 0x00af9b5b)
# 41 0x022ce564 in __WlmMain + 0x00000047 (MicrosoftOffice + 0x004b6564)
# 42 0x00adfef8 in _wdGetApplicationObject + 0x003A17F2 (Microsoft Word + 0x00adeef8)
# 43 0x00002902 in __mh_execute_header + 0x00001902 (Microsoft Word + 0x00001902)
# 44 0x00002829 in __mh_execute_header + 0x00001829 (Microsoft Word + 0x00001829)
X86 Thread State:
eax: 0x00000003 ebx: 0xbfffe2a0 ecx: 0x00000000 edx:0x00000001
edi: 0x1f1dc098 esi: 0x00000003 ebp: 0xbfffde88 esp:0xbfffdcd0
ss: 0x0000001f eip: 0x01ed0c2d cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010206
Thread 1:
# 1 0x9232d982 in __dispatch_hw_config + 0x9216D99A (libSystem.B.dylib + 0x00027982)
# 2 0x9232d559 in __dispatch_hw_config + 0x9216D571 (libSystem.B.dylib + 0x00027559)
# 3 0x9232d2fe in __dispatch_hw_config + 0x9216D316 (libSystem.B.dylib + 0x000272fe)
# 4 0x9232cd81 in __dispatch_hw_config + 0x9216CD99 (libSystem.B.dylib + 0x00026d81)
# 5 0x9232cbc6 in __dispatch_hw_config + 0x9216CBDE (libSystem.B.dylib + 0x00026bc6)
X86 Thread State:
eax: 0x0000016b ebx: 0x9232dfd6 ecx: 0xb0080d5c edx:0x9232d982
edi: 0xa02911ec esi: 0xb0080ed8 ebp: 0xb0080ef8 esp:0xb0080d5c
ss: 0x0000001f eip: 0x9232d982 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 2:
# 1 0x9230720e in __dispatch_hw_config + 0x92147226 (libSystem.B.dylib + 0x0000120e)
# 2 0x923a6f78 in __dispatch_hw_config + 0x921E6F90 (libSystem.B.dylib + 0x000a0f78)
# 3 0x01b27d7d in _MerpCreateSession + 0x00000B07 (merp + 0x00002d7d)
# 4 0x01b273e5 in _MerpCreateSession + 0x0000016F (merp + 0x000023e5)
# 5 0x01b2746c in _MerpCreateSession + 0x000001F6 (merp + 0x0000246c)
# 6 0x01b27f25 in _MerpCreateSession + 0x00000CAF (merp + 0x00002f25)
# 7 0x9233485d in __dispatch_hw_config + 0x92174875 (libSystem.B.dylib + 0x0002e85d)
# 8 0x923346e2 in __dispatch_hw_config + 0x921746FA (libSystem.B.dylib + 0x0002e6e2)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x9238e6d4 ecx: 0xb0184a6c edx:0x9230720e
edi: 0x000055f2 esi: 0x6c5436fc ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x9230720e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000202
Thread 3:
# 1 0x923ce422 in __dispatch_hw_config + 0x9220E43A (libSystem.B.dylib + 0x000c8422)
# 2 0x0175bb76 in _FWaitForConnection + 0x0000002A (MicrosoftComponentPlugin + 0x00174b76)
# 3 0x01667b50 in _McpFInitNetworkPIDChecking + 0x0000111C (MicrosoftComponentPlugin + 0x00080b50)
# 4 0x93fdb85a in __gTECMasterGlobals + 0x93CAE7F6 (CarbonCore + 0x0002685a)
# 5 0x9233485d in __dispatch_hw_config + 0x92174875 (libSystem.B.dylib + 0x0002e85d)
# 6 0x923346e2 in __dispatch_hw_config + 0x921746FA (libSystem.B.dylib + 0x0002e6e2)
X86 Thread State:
eax: 0x000c0194 ebx: 0x01667aff ecx: 0xb020fd4c edx:0x923ce422
edi: 0x04000000 esi: 0xb020ff34 ebp: 0xb020fd68 esp:0xb020fd4c
ss: 0x0000001f eip: 0x923ce422 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 4:
# 1 0x92341fae in __dispatch_hw_config + 0x92181FC6 (libSystem.B.dylib + 0x0003bfae)
# 2 0x0175bc01 in _FReceiveMessage + 0x00000077 (MicrosoftComponentPlugin + 0x00174c01)
# 3 0x016677fe in _McpFInitNetworkPIDChecking + 0x00000DCA (MicrosoftComponentPlugin + 0x000807fe)
# 4 0x93fdb85a in __gTECMasterGlobals + 0x93CAE7F6 (CarbonCore + 0x0002685a)
# 5 0x9233485d in __dispatch_hw_config + 0x92174875 (libSystem.B.dylib + 0x0002e85d)
# 6 0x923346e2 in __dispatch_hw_config + 0x921746FA (libSystem.B.dylib + 0x0002e6e2)
X86 Thread State:
eax: 0x00000193 ebx: 0x0166776f ecx: 0xb0313cbc edx:0x92341fae
edi: 0xb0313ed4 esi: 0xb0313f44 ebp: 0xb0313ce8 esp:0xb0313cbc
ss: 0x0000001f eip: 0x92341fae cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286
Thread 5:
# 1 0x9230714e in __dispatch_hw_config + 0x92147166 (libSystem.B.dylib + 0x0000114e)
# 2 0x01667f13 in _McpFInitNetworkPIDChecking + 0x000014DF (MicrosoftComponentPlugin + 0x00080f13)
# 3 0x93fdb85a in __gTECMasterGlobals + 0x93CAE7F6 (CarbonCore + 0x0002685a)
# 4 0x9233485d in __dispatch_hw_config + 0x92174875 (libSystem.B.dylib + 0x0002e85d)
# 5 0x923346e2 in __dispatch_hw_config + 0x921746FA (libSystem.B.dylib + 0x0002e6e2)
X86 Thread State:
eax: 0xffffffda ebx: 0x9400dbd6 ecx: 0xb0395e6c edx:0x9230714e
edi: 0xb0395f46 esi: 0x00000000 ebp: 0xb0395e98 esp:0xb0395e6c
ss: 0x0000001f eip: 0x9230714e cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246
Thread 6:
# 1 0x9230715a in __dispatch_hw_config + 0x92147172 (libSystem.B.dylib + 0x0000115a)
# 2 0x92363ac8 in __dispatch_hw_config + 0x921A3AE0 (libSystem.B.dylib + 0x0005dac8)
# 3 0x93ffbecd in __gTECMasterGlobals + 0x93CCEE69 (CarbonCore + 0x00046ecd)
# 4 0x93ffbc0b in __gTECMasterGlobals + 0x93CCEBA7 (CarbonCore + 0x00046c0b)
# 5 0x9401fe33 in __gTECMasterGlobals + 0x93CF2DCF (CarbonCore + 0x0006ae33)
# 6 0x9233485d in __dispatch_hw_config + 0x92174875 (libSystem.B.dylib + 0x0002e85d)
# 7 0x923346e2 in __dispatch_hw_config + 0x921746FA (libSystem.B.dylib + 0x0002e6e2)
X86 Thread State:
eax: 0xffffffd9 ebx: 0x923348d2 ecx: 0xb01029bc edx:0x9230715a
edi: 0xa0490494 esi: 0xa0490460 ebp: 0xb0102a48 esp:0xb01029bc
ss: 0x0000001f eip: 0x9230715a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000282
Loaded modules:
0: Microsoft Word (12.2.0.090605 Reg=en Loc=0x0409): /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftComponentPlugin.framework/Versio ns/12/MicrosoftComponentPlugin
2: Netlib: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/Netlib
3: StdUrlMoniker: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/StdUrlMoniker.framework/Versions/12/StdUr lMoniker
4: MicrosoftOLE: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLE.framework/Versions/12/Micros oftOLE
5: MicrosoftOLEAutomation: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOLEAutomation.framework/Versions /12/MicrosoftOLEAutomation
6: MSLS3: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSLS3.framework/Versions/12/MSLS3
7: merp: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/merp
8: MSXML: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MSXML.framework/Versions/12/MSXML
9: PowerPlantCore: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlantCore.framework/Versions/12/Powe rPlantCore
10: MicrosoftOffice: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOffice.framework/Versions/12/Mic rosoftOffice
11: PowerPlant: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/PowerPlant.framework/Versions/12/PowerPla nt
12: OfficeArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/OfficeArt.framework/Versions/12/OfficeArt
13: MicrosoftOleo: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftOleo.framework/Versions/12/Micro softOleo
14: SmartArt: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/SmartArt.framework/Versions/12/SmartArt
15: MicrosoftChartPlugin: /Applications/Microsoft Office 2008/Microsoft Word.app/Contents/MacOS/../Frameworks/MicrosoftChartPlugin.framework/Versions/1 2/MicrosoftChartPlugin
16: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
17: OpenTransport: /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport
18: ATSHI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/ATSHI.dylib
19: libTraditionalChineseConverter.dylib: /System/Library/CoreServices/Encodings/libTraditionalChineseConverter.dylib
20: libSimplifiedChineseConverter.dylib: /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib
21: libFontRegistryUI.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ATS.framewo rk/Resources/libFontRegistryUI.dylib
22: EnglishSpeller (12.2.0.090605 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishSpeller.proofingtool/Contents/MacOS/EnglishSpeller
23: AudioIPCPlugIn (1.1.6 Reg=English Loc=0x0000): /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugI n.bundle/Contents/MacOS/AudioIPCPlugIn
24: AppleHDAHALPlugIn (1.9.9f12 Reg=English Loc=0x0000): /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
25: JapaneseProofing (12.2.0.090605 Reg= English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/JapaneseProofing.proofingtool/Contents/MacOS/JapaneseProofing
26: EnglishGrammar (12.2.0.090605 Reg=English Loc=0x0000): /Applications/Microsoft Office 2008/Office/Shared Applications/Proofing Tools/EnglishGrammar.proofingtool/Contents/MacOS/EnglishGrammar
27: SoundManagerComponents (3.9.4 Reg=English Loc=0x0000): /System/Library/Components/SoundManagerComponents.component/Contents/MacOS/Soun dManagerComponents
28: EntourageCore: /Applications/Microsoft Office 2008/Office/EntourageCore.framework/EntourageCore
29: EntourageLegacy: /Applications/Microsoft Office 2008/Office/EntourageLegacy.framework/EntourageLegacy
30: SpeechSynthesis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
31: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
32: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
33: libFontParser.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
34: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
35: CommerceCore: /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
36: libGIF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
37: TrustEvaluationAgent: /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
38: libFontRegistry.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
39: HelpData: /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
40: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
41: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
42: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
43: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
44: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
45: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
46: CoreFoundation: /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
47: ColorSyncDeprecated.dylib: /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.f ramework/Versions/A/Resources/ColorSyncDeprecated.dylib
48: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
49: libRadiance.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
50: QD: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
51: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
52: libRIP.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
53: CoreServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
54: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreVMClien t.dylib
55: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
56: OpenScripting: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
57: Foundation: /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
58: ApplicationServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
59: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
60: NavigationServices: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
61: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGFXShared.d ylib
62: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
63: libJPEG.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
64: RawCamera (546 Reg=English Loc=0x0000): /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
65: QuickTime: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
66: Shortcut: /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
67: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
68: HIServices: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
69: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
70: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
71: DesktopServicesPriv: /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
72: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
73: ColorSync: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
74: libkxld.dylib: /usr/lib/system/libkxld.dylib
75: CFOpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
76: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
77: DiskArbitration: /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
78: libPng.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
79: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
80: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
81: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
82: IOSurface: /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
83: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
84: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib
85: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
86: OSServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
87: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
88: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
89: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
90: libcups.2.dylib: /usr/lib/libcups.2.dylib
91: libTIFF.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
92: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
93: libtidy.A.dylib: /usr/lib/libtidy.A.dylib
94: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
95: LaunchServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
96: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
97: libCSync.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
98: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
99: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
100: CarbonCore: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
101: LangAnalysis: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
102: CoreGraphics: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
103: libType1Scaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
104: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
105: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
106: PrintCore: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
107: DirectoryService: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
108: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
109: libCGXType.A.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
110: MultitouchSupport: /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
111: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
112: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
113: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
114: OpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
115: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
116: SystemConfiguration: /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
117: Accelerate: /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
118: DictionaryServices: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
119: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
120: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
121: ATS: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
122: HTMLRendering: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
123: PasswordServer: /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
124: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
125: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
126: SearchKit: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
127: libTrueTypeScaler.dylib: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
128: SecurityInterface: /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
129: libGLProgrammability.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
130: libauto.dylib: /usr/lib/libauto.dylib
131: SecurityFoundation: /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
132: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
133: liblangid.dylib: /usr/lib/liblangid.dylib
134: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
135: CFNetwork: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
136: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
137: libz.1.dylib: /usr/lib/libz.1.dylib
138: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
139: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
140: FamilyControls: /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
141: Security: /System/Library/Frameworks/Security.framework/Versions/A/Security
142: Metadata: /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
143: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
144: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
145: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
146: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
147: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.6.6 (Build 10J567)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1066
Screen: 1280 x 720, depth = 32, ltbr = 0, 0, 720, 1280
Screen: 1280 x 800, depth = 32, ltbr = -1280, 0, 800, 0
Microsoft Application Information:
Error Reporting UUID: 31DB5E00-72EB-41E3-B249-E39147516681
Time from launch: 0 hours, 2 minutes, 36 seconds
Total errors on this client: 18Hello, truthfully that's way to much info to hunt through, might Open Console & copy/paste the clues when a crash actually happens.
Other than that...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
If that doesn't help Reinstall the OS. -
Microsoft Word 2011 Crash on Startup
Hello,
I recently installed some new ram in my late-2008 13" Macbook. I put 8GB of 1067 MHz DDR3 RAM in, everything runs fine and the computer is much more responsive. However, I ran into one problem and it is with all the Microsoft Office products. When starting word or powerpoint it immediatly crashes and gives the report listed below. I tried to repair permissions and looked for the plist preference files but they are nowhere to be found in Library/Preferences (no Microsoft folder or com.microsoft files.
Here is the crash code, any ideas what I could do. Something tells me I will have to completely uninstall office and reinstall it, meaning I need to find the install discs.
Thanks!
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2012-04-22 17:11:22 +0000
Application Name: Microsoft Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.1.4.111121
Crashed Module Name: HIToolbox
Crashed Module Version: unknown
Crashed Module Offset: 0x001d5cd9
Blame Module Name: Microsoft Word
Blame Module Version: 14.1.4.111121
Blame Module Offset: 0x0012ab33
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x9caebcd9 in UnifyMenuList() + 0x00000206 (HIToolbox + 0x001d5cd9)
# 2 0x9caebd58 in GetUnifiedMenuList() + 0x0000001C (HIToolbox + 0x001d5d58)
# 3 0x9c955ead in _NormalizeMenu + 0x00000013 (HIToolbox + 0x0003fead)
# 4 0x9cb076e5 in _GetIndMenuItemWithCommandIDWithOptions(MenuData*, unsigned long, unsigned long, unsigned char, MenuData**, unsigned short*) + 0x00000046 (HIToolbox + 0x001f16e5)
# 5 0x9cb07cdb in _EnableMenuCommand + 0x00000047 (HIToolbox + 0x001f1cdb)
# 6 0x001a0b33 in __mh_execute_header + 0x0012AB33 (Microsoft Word + 0x0012ab33)
# 7 0x0009edfd in __mh_execute_header + 0x00028DFD (Microsoft Word + 0x00028dfd)
# 8 0x00079535 in __mh_execute_header + 0x00003535 (Microsoft Word + 0x00003535)
# 9 0x04d36293 in __WlmMain + 0x00000061 (WLMKernel + 0x00007293)
# 10 0x00078c85 in __mh_execute_header + 0x00002C85 (Microsoft Word + 0x00002c85)
# 11 0x00078c36 in __mh_execute_header + 0x00002C36 (Microsoft Word + 0x00002c36)
X86 Thread State:
eax: 0x00000000 ebx: 0x9caebae1 ecx: 0x00002060 edx:0x001d0700
edi: 0x798b7890 esi: 0x0000000c ebp: 0xc0071998 esp:0xc0071960
ss: 0x00000023 eip: 0x9caebcd9 cs: 0x0000001b ds:0x00000023
es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010282
Thread 1:
# 1 0x975f190a in _kevent + 0x0000000A (libsystem_kernel.dylib + 0x0001990a)
# 2 0x900066a7 in __dispatch_mgr_wakeup + 0x00000000 (libdispatch.dylib + 0x000016a7)
X86 Thread State:
eax: 0x0000016b ebx: 0xac001c40 ecx: 0xb00805dc edx:0x975f190a
edi: 0xb0080720 esi: 0x900078a0 ebp: 0xb0080738 esp:0xb00805dc
ss: 0x00000023 eip: 0x975f190a cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Thread 2:
# 1 0x975f102e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)
# 2 0x95cf46fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)
X86 Thread State:
eax: 0x00100170 ebx: 0xb0103000 ecx: 0xb0102f9c edx:0x975f102e
edi: 0x79332f00 esi: 0x95cf29d8 ebp: 0xb0102fc8 esp:0xb0102f9c
ss: 0x00000023 eip: 0x975f102e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 3:
# 1 0x975f102e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)
# 2 0x95cf46fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)
X86 Thread State:
eax: 0x00100170 ebx: 0xb0185000 ecx: 0xb0184f9c edx:0x975f102e
edi: 0x79332f80 esi: 0x95cf29d8 ebp: 0xb0184fc8 esp:0xb0184f9c
ss: 0x00000023 eip: 0x975f102e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 4:
# 1 0x975eed36 in _mach_wait_until + 0x0000000A (libsystem_kernel.dylib + 0x00016d36)
# 2 0x95c9cf10 in _sleep + 0x0000003F (libsystem_c.dylib + 0x00008f10)
# 3 0x0275c0ca in _MerpCreateSession + 0x00000B3F (merp + 0x000030ca)
# 4 0x0275b796 in _MerpCreateSession + 0x0000020B (merp + 0x00002796)
# 5 0x0275b721 in _MerpCreateSession + 0x00000196 (merp + 0x00002721)
# 6 0x0275ccbe in _MerpCreateSession + 0x00001733 (merp + 0x00003cbe)
# 7 0x95cf0ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)
# 8 0x95cf46de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)
X86 Thread State:
eax: 0xffffffa6 ebx: 0x0275bcb2 ecx: 0xb0206a7c edx:0x975eed36
edi: 0x4cf2cd4e esi: 0x00000902 ebp: 0xb0206ac8 esp:0xb0206a7c
ss: 0x00000023 eip: 0x975eed36 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000202
Thread 5:
# 1 0x975f102e in ___workq_kernreturn + 0x0000000A (libsystem_kernel.dylib + 0x0001902e)
# 2 0x95cf46fe in _start_wqthread + 0x0000001E (libsystem_c.dylib + 0x000606fe)
X86 Thread State:
eax: 0x00100170 ebx: 0xb0289000 ecx: 0xb0288f9c edx:0x975f102e
edi: 0x79333080 esi: 0x95cf29d8 ebp: 0xb0288fc8 esp:0xb0288f9c
ss: 0x00000023 eip: 0x975f102e cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282
Thread 6:
# 1 0x975f0bb2 in ___semwait_signal + 0x0000000A (libsystem_kernel.dylib + 0x00018bb2)
# 2 0x97c5805f in +[NSThread sleepForTimeInterval:] + 0x000000AA (Foundation + 0x000a005f)
# 3 0x0226a189 in _RegisterWindowForMouseMoveEvents + 0x000003EC (MicrosoftComponentPlugin + 0x0000c189)
# 4 0x97c17e59 in -[NSThread main] + 0x0000002D (Foundation + 0x0005fe59)
# 5 0x97c17e09 in ___NSThread__main__ + 0x0000062E (Foundation + 0x0005fe09)
# 6 0x95cf0ed9 in __pthread_start + 0x0000014F (libsystem_c.dylib + 0x0005ced9)
# 7 0x95cf46de in _thread_start + 0x00000022 (libsystem_c.dylib + 0x000606de)
X86 Thread State:
eax: 0x0000014e ebx: 0x0226a12d ecx: 0xb030acec edx:0x975f0bb2
edi: 0xb030ad78 esi: 0x95ca570b ebp: 0xb030ad28 esp:0xb030acec
ss: 0x00000023 eip: 0x975f0bb2 cs: 0x0000000b ds:0x00000023
es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246
Loaded modules:
0: Microsoft Word (14.1.4.111121 Reg=en Loc=0x0409: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/Microsoft Word
1: mbukernel (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbukernel.framework/Versions/14/mbukern el
2: MicrosoftSetupUI (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftSetupUI.framework/Versions/14/ MicrosoftSetupUI
3: MicrosoftComponentPlugin (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftComponentPlugin.framework/Vers ions/14/MicrosoftComponentPlugin
4: Netlib (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Netlib.framework/Versions/14/Netlib
5: MicrosoftOLE (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLE.framework/Versions/14/Micr osoftOLE
6: MicrosoftOLEAutomation (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOLEAutomation.framework/Versio ns/14/MicrosoftOLEAutomation
7: merp (2.2.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/merp.framework/Versions/14/merp
8: MSXML (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MSXML.framework/Versions/14/MSXML
9: MicrosoftOffice (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOffice.framework/Versions/14/M icrosoftOffice
10: MicrosoftOleo (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOleo.framework/Versions/14/Mic rosoftOleo
11: MicrosoftMathFont (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMathFont.framework/Versions/14 /MicrosoftMathFont
12: MicrosoftChartPlugin (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftChartPlugin.framework/Versions /14/MicrosoftChartPlugin
13: MicrosoftPTLS (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftPTLS.framework/Versions/14/Mic rosoftPTLS
14: MsgrLibClient (8.0.0.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MsgrLibClient.framework/Versions/14/Msg rLibClient
15: MBURibbon (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MBURibbon.framework/Versions/14/MBURibb on
16: MViewLib (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MViewLib.framework/Versions/14/MViewLib
17: WLMUser (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMUser.framework/Versions/14/WLMUser
18: WLMGraphicsDevice (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMGraphicsDevice.framework/Versions/14 /WLMGraphicsDevice
19: WLMKernel (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/WLMKernel.framework/Versions/14/WLMKern el
20: Gfx (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Gfx.framework/Versions/14/Gfx
21: SmartArt (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/SmartArt.framework/Versions/14/SmartArt
22: MicrosoftCloudServices (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftCloudServices.framework/Versio ns/14/MicrosoftCloudServices
23: mbustrings (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbustrings.framework/Versions/14/mbustr ings
24: mbulocale (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbulocale.framework/Versions/14/mbuloca le
25: wlmstrings (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/wlmstrings.framework/Versions/14/wlmstr ings
26: CocoaUI (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/CocoaUI.framework/Versions/14/CocoaUI
27: MicrosoftOfficeDRM (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftOfficeDRM.framework/Versions/1 4/MicrosoftOfficeDRM
28: ThreadPool (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/ThreadPool.framework/Versions/14/Thread Pool
29: MicrosoftMenuLibrary (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/MicrosoftMenuLibrary.framework/Versions /14/MicrosoftMenuLibrary
30: StdUrlMoniker (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/StdUrlMoniker.framework/Versions/14/Std UrlMoniker
31: Uniscribe (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/Uniscribe.framework/Versions/14/Uniscri be
32: mbuinstrument (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Microsoft Word.app/Contents/MacOS/../../../Office/mbuinstrument.framework/Versions/14/mbu instrument
33: WinCrypto (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../../WinCrypto.framework /Versions/14/WinCrypto
34: mbupgx.dylib: /Applications/Microsoft Office 2011/Office/MicrosoftSetupUI.framework/Versions/14/../../Libraries/mbupgx.dylib
35: libcrypto.0.9.7.dylib: /usr/lib/libcrypto.0.9.7.dylib
36: mbunamedstrings (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../mbunamedstrings.framework/Ve rsions/14/mbunamedstrings
37: CocoaTooltipParser (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/CocoaUI.framework/Versions/14/../../../CocoaTooltipParser.framework /Versions/14/CocoaTooltipParser
38: DocEx (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../DocEx.framework/Vers ions/14/DocEx
39: WinHttp (14.1.4.111121 Reg=English Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../WinHttp.framework/Ve rsions/14/WinHttp
40: MicrosoftCredui (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftCredui.fram ework/Versions/14/MicrosoftCredui
41: MicrosoftDDCS (14.1.4.111121 Reg=en Loc=0x0000: /Applications/Microsoft Office 2011/Office/MicrosoftOffice.framework/Versions/14/../../../MicrosoftDDCS.framew ork/Versions/14/MicrosoftDDCS
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229: WebKit (7534.53.11 Reg=English Loc=0x0000: /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
230: PerformanceAnalysis (10 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
231: libDiagnosticMessagesClient.dylib: /usr/lib/libDiagnosticMessagesClient.dylib
232: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib
233: RemoteViewServices (44 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/Remot eViewServices
234: libunwind.dylib: /usr/lib/system/libunwind.dylib
235: CoreText: /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
236: libcache.dylib: /usr/lib/system/libcache.dylib
237: NavigationServices (193 Reg=English Loc=0x0000: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
238: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
239: libpam.2.dylib: /usr/lib/libpam.2.dylib
240: DirectoryService (146 Reg=English Loc=0x0000: /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
241: ISSupport (56 Reg=English Loc=0x0000: /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
242: libssl.0.9.8.dylib: /usr/lib/libssl.0.9.8.dylib
243: libkxld.dylib: /usr/lib/system/libkxld.dylib
244: libsystem_blocks.dylib: /usr/lib/system/libsystem_blocks.dylib
245: libCyrillicConverter.dylib: /System/Library/CoreServices/Encodings/libCyrillicConverter.dylib
246: libJapaneseConverter.dylib: /System/Library/CoreServices/Encodings/libJapaneseConverter.dylib
247: libKoreanConverter.dylib: /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
248: libLatin2Converter.dylib: /System/Library/CoreServices/Encodings/libLatin2Converter.dylib
Operating System Information
Operating System: Mac OS X 10.7.3 (Build 11D50b)
CPU: Intel Core Duo, Number: 2, Speed: 2000 MHz
gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB
gestaltSystemVersion err = 0, result = 0x1073
Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280
Microsoft Application Information:
Error Reporting UUID: B4FF39A7-E11D-443D-8944-9558C058C36B
Time from launch: 0 hours, 0 minutes, 1 seconds
Total errors on this client: 72Sounds as if it's a problem with Word - do you mean the Web page Preview function? Make sure that you've the latest updates (14.2.5) and update if needed. If you're up-to-date, contact the MS Word for Mac forum - http://answers.microsoft.com/en-us/mac/forum/macword.
Good luck,
Clinton -
I purchased microsoft office mac in 2004 and suddenly I get an error message. It won't launch. I click reopen and it does the same thing. I get a long message in the panel. It tells me it will send a report. I still can't access any microsoft item - word, excel, nothing works.
I have a mac book pro 10.6.8
Thankscassidy3 wrote:
Good news is that I can access all my documents. Bad news is I had to pay $150 for it.
I spent a lot of time trying to find a solution before buying. I did not try the launch terminal solution....
I will check back so I can find out what to do should this happen again.
More possible bad news. If you had followed what fane_j had asked you to do you might have found out it wasn't microsoft's fault for your problem and wouldn't have had to spend $150. Because while you may have an Office that works, fane_j was not suggesting a solution but probing for a trojan (google "flashback trojan") that has been crashing powerpc code which is what Office 2004 is.
So if you do have the trojan, while you can run a version of Office, the trojan may still be in your system since installing a version of Office isn't going to remove it. So I'll make another request. Launch Terminal (in your Utilities folder) and copy/paste the following line into the terminal window and hit return:
defaults read ~/.MacOSX/environment
If you see anything other than a "does not exist" error message you almost certainly do have the trojan and post the results in this thread.
The choice is yours. You can ignore this and take the risk. Or do what has been requested.
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