Word attachments in Outlook 2013, Protected Mode broken

I have a client using Office 2013 Pro on Windows Server 2008 R2 (Citrix XenApp). When they try to open Word attachments, the file tries to open
in Word's Protected View but crashes with the error:
"There is insufficient memory or disk space. Word cannot display the requested font"
Troubleshooting included turning off antivirus and antispam products, sending different types of files (doc, docx, xls, xlsx) via email or copying over
VPN, only the emailed files had a problem, turning off Protected View.
Turning off Protected View allows the files to open without error, but turning it off (as recommended by other sites I've researched) seems like more of
a workaround rather than a solution.
I believe the issue started after a batch of Office 2013 updates that were applied on the 14th. There are too many to reasonably test removing them
one by one and since this is a production server, the reboots would floor the client for a day, at least.
I appreciate any guidance you can provide. Thanks!
-KK

Thank you for the response.
Did you save the Word attachments to locale disk to open by using Protected View mode,does this issue exist? If the file was received as an Outlook attachment and your computer policy has defined the sender as unsafe, the Word attachments will
be open in
Protected View mode.
Saving the attachment first before opening it allows the file to be opened without crashing Word. This doesn't resolve the issue, however, as my client doesn't want to have to save every attachment.
As the error message, there are a couple of things that can cause this.
A corrupted normal.dot template
A corrupted printer driver
Some sort of third part add in
Thus, let's start to try and that is replacing the normal.dot template. We could search
normal.dot in PC. After you finding normal.dot, rename it old.dot and restart your computer. Re-open Word and it will create a new normal.dot template, which is what Word uses as a default blank document.
Would a corrupted normal.dot effect only opening attachments from within Outlook? Isn't normal.dot global (all users)? This is a Citrix XenApp server and only this user is experiencing the problem.
Following this, have the client open the Word attachments on Webmail(OWA) instead of opening it from Outlook Client, does this issue exist?
If there's no such issue when opening the attachment from Webmail, this issue may be related to Outlook Client.
Like saving the document from Outlook, opening from OWA works fine as well. This is expected since they are essentially the same process (save, open).
Please check the Protected View setting in Word 2013:
Click File > Options.
Click Trust Center >
Trust Center Settings > Protected View.
Uncheck Enable Protected View for Outlook attachment
I've done this already as a work-around, but I'd suspect that Protected View is there for a reason so simply disabling it to resolve this issue isn't a proper 'solution'. I didn't mention in the original post, but I've also tried Outlook in Safe Mode
with the same results. Thanks for any additional help you can provide!
-KK

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Hi,
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I am using Exchange 2013 and Outlook 2013 client. I created two outlook profiles in two machines separately with a same exchange user, the difference for the two profiles is one is in cache mode, and the other is in uncache mode.
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The first behavior is by design even in the previous version of Office.
"1. modify one of the messages in the "Sent Items" folder from the profile in cache mode, in this case, the changes to the message will be synced up to the profile which is in uncache mode immediately."
Uploading local changes ---- By default, when you make a change locally, that change is synced to the server after 15 seconds. When you make another change within those 15 seconds, then the timer is reset again. As now you
could in theory hold off synchronization indefinitely, there is the maximum timer. This timer is started after the first change that you made and when it reaches 60 seconds, then a synchronization will occur to upload all the changes that you have made thus
far, no matter how many seconds are left on the upload timer.
However, in second section, this should be a downloading server changes
behavior ---- When a server side mailbox change occurs, Outlook is notified by the Exchange server of this change. By default, Outlook will then wait 30 seconds before synchronizing these changes. If there are any other changes occurring
at the server level within these 30 seconds, then these changes are downloaded at the same time as well.
At this time, please directly modify the message in sender items folders through Web-based access and then wait over 30 seconds to check if the items changes from cache mode profile. Please also test if we can reproduce that in other folder.
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... When I try to put a caption on a table, the entire ...
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The first thing that I'd suggest you to do is to install any available updates to your system and Office installation, and then verify result.
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Hi,
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http://office.microsoft.com/en-in/outlook-help/repair-office-programs-HA010357402.aspx
3. Change to another Browser Mode to check the issue. Please refer to the following article and look at the section “Method 3: Use the developer tools to turn on Compatibility View”.
4. Try to uninstall your Office program and reinstall it.
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After searching this forum and many other forums online, I have decided to ask my question here as I cannot find a solution.
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Hi,
I found this little tick yesterday and did clear it. So now people can still have their own mailbox cached and the rest online. But thank you for the link coz I couldnt find it before and it is good to know that it is a known issue rather than being a misconfiguration
at server level :) I have marked your post as the answer. Thanks again.

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If there are any questions regarding this issue, please be free to let me know.
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Jim Xu
TechNet Community Support

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Hello,
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Open this attachment with double click will show only the welcome screen with the text Open in protected mode.
With process monitor I could that word 2013 in an endless loop and tries to create the registry key
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Screenshot from process monitor:
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This issue may occur if the default file associations for Word are damaged. You may repair Office 2013 to restore the file associations and check if that helps. Refer to the link below for more information. You may restart
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Attachments not opening in Outlook 2013

Hi,
I have recently start using Outlook 2013 on a fresh machine with a new installation. From the very first day i am not able to open any attachments from my mail (by double clicking it). Thing is, it will start working fine once i saved it in my disk. From outlook
when i try to open nothing happens.
Following are the things i have tried till now..:
1. Checked the temporary files getting dumped at the OutlookSecureTemp folder path. Even from these temp. files the attachment is opening.
2. Checked in the control panel proper program is set to open that file.
3. User has the permission to write in to OutlookSecureTemp folder.
4. Tried changing the registry path of the OutlookSecureTemp folder though was not able to do it.
5. Check the trust center setting and make sure nothing is blocking the attachments.
Please advise the next step.
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Hi,
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Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Word attachments in Outlook 2013, Protected Mode broken

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