Word attachments will not open

Whenever I receive Mail attachments that are Word Docs, I get the same error when I try to open them:
"Sorry, this document cannot be viewed."
The document may be password protected or an error occured while reading it.
Happens no matter who the attachment comes from (even tried sending to myself using .mac email, and tried opening the attachment in the inbox AND in the sent messages folder.
I get a LOT of these each day and really need to get this solved.
Thanks!

Not sure. I open Word docs all the time and don't think I have had one that hasn't opened yet no matter what machine it was written on or mailed from. It's possible that the attachment reader is using iPhone's Safari to view the document. Have you tried:
• Home>Settings>Safari>Clear Cache
• Hold the Home and Wake/Sleep button for 10 seconds to reset the phone
You tried this with .mac, is that the mail service you normally receive from? And I assume that the file opens fine in .Mac mail in desktop Safari?
Kevin

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