Word closses and give error after making a pdf with Adobe Acrobat 9 Pro Extended

Dear,
Everytime i use Adobe Acrobat 9 Pro Extended i get the error:
"Windows cannot open the file ~ WRS{E488CD etc /OEF}. If the
file is stored on your computer there might be a problem with your
hardware. If the file is stored on your network ..."
for example:
- there's an Word document on the desktop, i click right an
ask for to combine with pdf.
al works good, but still the error prompts and Word opens a
blanc document.
system : XP with office2007, Adobe Acrobat 9 Pro Extended
i have searched on the net where they where talking about
removing HP software from the system,
+Also reinstalled
-office2007
-Adobe Acrobat 9 Pro Extended
-cleaning of temp files
-system clean up
but still no solution.
any one a idea ??

Hello,
I'm sorry you're having trouble with Acrobat. Unfortunately,
these forums are specific to the
Acrobat.com website and its set of hosted services, and do
not cover the Acrobat family of desktop products.
Any questions related to the Acrobat family of desktop
products would be best suited in the Acrobat Forums:
Link to
Acrobat Forums
Thanks!
Michelle

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    0x10e772000 -   
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    0x111cd4000 -   
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    0x114035ff2  com.apple.print.framework.PrintCore (9.0 - 428) <8D8253E3-302F-3DB2-9C5C-572CB974E8B3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x114069000 -   
    0x1140a2ff7  com.apple.QD (3.50 - 298) <C1F20764-DEF0-34CF-B3AB-AB5480D64E66> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x1140c3000 -   
    0x1140ccfff  com.apple.speech.synthesis.framework (4.6.2 - 4.6.2) <0AAE45F0-FC6E-36B6-A6A7-73E6950A74AC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x1140e6000 -   
    0x1140e9ffc  com.apple.IOSurface (91 - 91) <07CA8A59-1E32-3FB6-B506-18DAF58A8CE0> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x1140f9000 -   
    0x1140f9fff  com.apple.Accelerate (1.9 - Accelerate 1.9) <509BB27A-AE62-366D-86D8-0B06D217CF56> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x114102000 -   
    0x1143d6fc7  com.apple.vImage (7.0 - 7.0) <D241DBFA-AC49-31E2-893D-EAAC31890C90> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x11441e000 -   
    0x11441efff  com.apple.Accelerate.vecLib (3.9 - vecLib 3.9) <F8D0CC77-98AC-3B58-9FE6-0C25421827B6> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x114427000 -   
    0x1144f2fff  libvDSP.dylib (423.32) <3BF732BE-DDE0-38EB-8C54-E4E3C64F77A7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x114500000 -   
    0x1145b0ff7  libvMisc.dylib (423.32) <049C0735-1808-39B9-943F-76CB8021744F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x1145bf000 -   
    0x1149a0ffe  libLAPACK.dylib (1094.5) <7E7A9B8D-1638-3914-BAE0-663B69865986> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x114a07000 -   
    0x114b75ff7  libBLAS.dylib (1094.5) <DE93A590-5FA5-32A2-A16C-5D7D7361769F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x114ba5000 -   
    0x114c94fff  libFontParser.dylib (111.1) <835A8253-6AB9-3AAB-9CBF-171440DEC486> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x114d0e000 -   
    0x114d55fff  libFontRegistry.dylib (127) <A77A0480-AA5D-3CC8-8B68-69985CD546DC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x114d7e000 -   
    0x114da2ff7  libJPEG.dylib (1038) <86F349A8-882D-3326-A0B0-63257F68B1A7> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x114db0000 -   
    0x114e09fff  libTIFF.dylib (1038) <5CBFE0C2-9DD8-340B-BA63-A94CE2E476F2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x114e1c000 -   
    0x114e37ff7  libPng.dylib (1038) <EF781AF8-C2E6-3179-B8A1-A584783070F1> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x114e41000 -   
    0x114e45ff7  libGIF.dylib (1038) <C29B4323-1B9E-36B9-96C2-7CEDBAA124F0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x114e4c000 -   
    0x114f3afff  libJP2.dylib (1038) <6C8179F5-8063-3ED6-A7C2-D5603DECDF28> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x114f67000 -   
    0x114f69fff  libRadiance.dylib (1038) <55F99274-5074-3C73-BAC5-AF234E71CF38> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
    0x114f73000 -   
    0x114fbaff7  libcups.2.dylib (372) <348EED62-6C20-35D6-8EFB-E80943965100> /usr/lib/libcups.2.dylib
    0x114fd0000 -   
    0x114fe9ff7  com.apple.Kerberos (3.0 - 1) <F108AFEB-198A-3BAF-BCA5-9DFCE55EFF92> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
    0x115009000 -   
    0x115025fff  libresolv.9.dylib (54) <11C2C826-F1C6-39C6-B4E8-6E0C41D4FA95> /usr/lib/libresolv.9.dylib
    0x115031000 -   
    0x115122ff9  libiconv.2.dylib (41) <BB44B115-AC32-3877-A0ED-AEC6232A4563> /usr/lib/libiconv.2.dylib
    0x115138000 -   
    0x11519cff9  com.apple.Heimdal (4.0 - 2.0) <E7D20A4D-4674-37E1-A949-635FFF7C439A> /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
    0x1151c9000 -   
    0x1151cafff  com.apple.TrustEvaluationAgent (2.0 - 25) <334A82F4-4AE4-3719-A511-86D0B0723E2B> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x1151d1000 -   
    0x1151d5ff7  libheimdal-asn1.dylib (323.12) <063A01C2-E547-39D9-BB42-4CC8E64ADE70> /usr/lib/l

    simonun wrote:
    Hi guys,
    Hi, and welcome to the forums.
    hope somebody can help me with this issue with TM.
    I decided to restore my entire system from a backup I got in an external hard drive ( formatted mac Os Journaled). I didnt exclude any folder from the backup.
    Basically using the mac osx installation disk
    Which one? If you used a Leopard Install disc, that's the problem. You need to use a +Snow Leopard+ disc to restore a +Snow Leopard+ backup. (Unfortunately, Apple doesn't exactly make that clear -- you are far from the first!)
    If your system is not too large, and didn't take more than an hour or so to restore, just do it over.
    If it's a lot larger, though, you can just install Snow Leopard. Your Mac should boot up normally, but don't use any apps yet. First, download and install the 10.6.5 "combo" update. Info and download available at: http://support.apple.com/kb/DL1324 Be sure to do a +Repair Permissions+ via Disk Utility (in your Applications/Utilities folder) afterwards.

  • I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acr

    I don't know if this is the right section but I experience the following issue with Adobe Acrobat Pro XI installed on Windows 8.1. When I start Acrobat the related window opens normally but, after some scroll up and down along the document, it blocks, Acrobat doesn't respond to any command I can give and, in place of the pointer arrow, a vertical bar, as the one of the text editor appears. The only way I can stop Acrobat is by means of the task manager. I tried to de-install and the re- install Acrobat but the behaviour is always the same. What can I do??

    Have you opened Acrobat and gone to Help>Updates to get an updated install?

  • Error: there is a problem with Adobe Acrobat/Reader   If it is running, please exit and try again.

    I keep getting this message when trying to open a file.
    Error: there is a problem with Adobe Acrobat/Reader   If it is running, please exit and try again.

    I have the same problem also but solved with the solution from http://www.brain-cluster.com/blog/orange/2011/03/06/there-problem-adobe-acrobatreader-if-it-running-please-exit-and-try-again

  • Error: "There is a problem With Adobe Acrobat/Reader..." What is .MST file??

    I get the following error message and I looked it up in the knowledge base, and there was a solution for fixing the error message. However, I have no idea what they are talking about. I have downloaded the Customization Wizard, but I have no clue what the following means:
    A) Create a new transform
    B) Open your previously created .mst file
    I went into the C Drive and opened Program Files. I found the Adobe folder, but I couldn't find an .mst file anywhere. Am I completely lost??? Below is the knowledge base solution:
    Error: "There is a problem With Adobe Acrobat/Reader..." when you view a PDF in a browser (Acrobat and Adobe Reader 8 on Windows)
    Issue
    When you try to view a PDF in Internet Explorer, you see the error message, "There is a problem With Adobe Acrobat/Reader. Please exit Adobe Acrobat/Reader and try again." When you click OK to the error, the PDF opens outside of the browser.
    Reason
    When you use the Adobe Customization Wizard to create a transform for Adobe Acrobat 8 or Adobe Reader 8, and you choose the option to "Make Acrobat the default viewer if both Acrobat and Reader are installed", or "Make Reader the default viewer if both Acrobat and Reader are installed", an error occurs if the computer does not have Acrobat or Reader already installed.
    Solution
    Create a new transform and re-deploy Acrobat or Adobe Reader.
    Start the Adobe Customization Wizard 8.
    Open your previously created .mst file.
    Under Installation Options, select "Installer will decide which product will be the default".
    Save the transform.
    Re-deploy Acrobat or Adobe Reader.
    Additional Information
    When you create a transform in Adobe Customization Wizard 8, the installation options allow you to set the default viewer for PDF files. "Installer will decide which product will be the default" is the default setting and should be used when you are uncertain if the target machine has a version of Acrobat or Adobe Reader that won't be removed as part of the installation process. When installed silently using this option, Acrobat will always be configured as the default viewer.

    I think you are headed down the wrong path. The Customization Wizard is what you use to push out Reader to several hundred computers. An MST is a package or transform file that is used to accomplish this task. Unless you are an IT person and are trying a deployment of Reader this solution does not fit your situation.

  • Blackened page and dialog error after opening a PDF file

    Hello,
    I have an Acrobat Pro. 8.1 that I had installed in to Win. Vista. After reformatting my system and installing Win. 7 ultimate, I installed it again.  I also have Adobe Reader 9.0 on this system.
    Problem is when I click and open a PDF file, it opens it in completely Black page and after a few second Black page goes away and following dialog is display and when I click on Close program on this dialog page the application does not give solution and goes completely away.
    Adobe Acrobat 8.1 has stopped working
    A problem caused that program to stop working correctly.
    Windows will close the program and notify you if a solution is available.
    With a Close program below it.
    I can not scan with it either where as I could all the above in Win Vista. What could be wrong?
    When I generate System Report if generates the following:
    Regards
    Jeff P.
    Available Physical Memory: 4194303 KB
    Available Virtual Memory: 1818664 KB
    BIOS Version: DELL   - 20090605
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
        Version: 8.00.7600.16385 (win7_rtm.090713-1255)
        Creation Date: 2009/07/13
        Creation Time: 4:43:32 PM
    Default Mail: Microsoft Office Outlook
        mapi32.dll
        Version: 1.0.2536.0 (win7_rtm.090713-1255)
        Creation Date: 2009/07/13
        Creation Time: 5:12:29 PM
    Graphics Card: ATI Radeon HD 4670
        Version: 8.14.10.678
        Check: Not Supported
    Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\Acrobat.exe
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:16 PM
    Installed Acrobat: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AcroRd32.exe
        Version: 9.3.2.163
        Creation Date: 2010/04/03
        Creation Time: 10:57:52 PM
    Locale: English (United States)
    Monitor:
        Name: ATI Radeon HD 4670
        Resolution: 1920 x 1080 x 60
        Bits per pixel: 32
    OS Manufacturer: Microsoft Corporation
    OS Name: Microsoft Windows Vista
    OS Version: 6.1.7600 
    Page File Space: 4194303 KB
    Processor: Intel64 Family 6 Model 26 Stepping 5  GenuineIntel  ~2660 Mhz
    System Name: BAHRAMROOM-PC
    Temporary Directory: C:\Users\Bahram\AppData\Local\Temp\
    Time Zone: Pacific Standard Time
    Total Physical Memory: 4194303 KB
    Total Virtual Memory: 2097024 KB
    User Name: Bahram
    Windows Directory: C:\Windows
    Installed plug-ins:
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ADBC.api
        Version: 8.0.0.2006102300
        Creation Date: 2006/10/23
        Creation Time: 1:09:30 AM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Accessibility.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:28 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\AcroForm.api
        Version: 8.1.3.2008101500
        Creation Date: 2010/06/22
        Creation Time: 1:48:27 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Annots.api
        Version: 8.1.3.2008101500
        Creation Date: 2010/06/22
        Creation Time: 1:48:31 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Catalog.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:33 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Checkers.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:31 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\DVA.api
        Version: 8.0.0.2006102300
        Creation Date: 2006/10/23
        Creation Time: 1:10:52 AM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\DigSig.api
        Version: 8.1.3.2008101500
        Creation Date: 2010/06/22
        Creation Time: 1:48:27 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\DistillerPI.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:27 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\EWH32.api
        Version: 8.1.3.2008101500
        Creation Date: 2010/06/22
        Creation Time: 1:48:31 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Editor.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:32 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Escript.api
        Version: 8.1.3.2008101500
        Creation Date: 2010/06/22
        Creation Time: 1:48:42 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\HLS.api
        Version: 8.0.0.2006102300
        Creation Date: 2006/10/23
        Creation Time: 1:10:22 AM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\HTML2PDF.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:31 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\IA32.api
        Version: 8.1.3.2008101500
        Creation Date: 2010/06/22
        Creation Time: 1:48:30 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ImageConversion.api
        Version: 8.1.2.2008011100
        Creation Date: 2010/06/22
        Creation Time: 1:48:27 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ImageViewer.API
        Version: 8.0.0.2006102300
        Creation Date: 2006/10/23
        Creation Time: 1:10:36 AM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\InDesignPI.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:33 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\JDFProdDef.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:33 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\MakeAccessible.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:30 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Multimedia.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:26 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\PDDom.api
        Version: 8.0.0.2006102300
        Creation Date: 2006/10/23
        Creation Time: 1:19:38 AM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\PPKLite.api
        Version: 8.1.3.0
        Creation Date: 2010/06/22
        Creation Time: 1:48:30 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\PaperCapture.api
        Version: 8.1.2.2008011100
        Creation Date: 2010/06/22
        Creation Time: 1:48:20 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Preflight.api
        Version: 8.1.0 (241)
        Creation Date: 2010/06/22
        Creation Time: 1:48:26 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\ReadOutLoud.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:32 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\SaveAsRTF.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:29 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\SaveAsXML.api
        Version: 8.0.0.2006102300
        Creation Date: 2006/10/23
        Creation Time: 1:20:30 AM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Scan.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:32 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Search.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:33 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Search5.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:33 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\SendMail.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:29 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Spelling.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:26 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\TablePicker.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:26 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\TouchUp.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:29 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\Updater.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:29 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\WebPDF.api
        Version: 8.0.0.2006102300
        Creation Date: 2006/10/23
        Creation Time: 1:12:00 AM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\XPS2PDF.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:19 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\eBook.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:32 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\reflow.api
        Version: 8.1.0.2007051100
        Creation Date: 2010/06/22
        Creation Time: 1:48:29 PM
    C:\Program Files (x86)\Adobe\Acrobat 8.0\Acrobat\plug_ins\weblink.api
        Version: 8.1.3.2008101500
        Creation Date: 2010/06/22
        Creation Time: 1:48:28 PM

    There were documents available in the knowledgeable that I no longer have the urls for. I have had communication with Adobe Acrobat support personnel that have made the same statements. I do not have the habit  of asking official Adobe tech support people to prove their statements by providing documentation. I have also seen Adobe employees give presentations on computers that have had both installed. When they were asked about the incompatibility, they did say the equivalent of phooey. However, enough people on this forum have had their problems disappear when they have removed one of the two programs that I feel comfortable giving that advice. Yes some people have no problems running both until one of the programs or a system component gets updated and then things stop working. My advice is not to have both on the same computer. When two programs share system calls and can fight over who gets to handle the call it makes sense that it can cause a problem. It doesn't make a difference if it is Reader and Acrobat or any two other programs you run. If you are not having a problem with running both GREAT. However, if you are running both and have a problem, it is a simple step to eliminate one and see if the problem disappears.

  • Error Message With Adobe Acrobat Pro 9 Free Trial Version

    Hi,
    I know that this is a holiday weekend, but I need assistance with Adobe Acrobat 9 Free Trial Version.  I downloaded it, and then created a PDF file from MS Word 2007.  I tried to print, but the "save as" command popped up.  I had already saved it, so it already had a document name.  I tried resaving it and it would not do so.  Here's the error message that I received:
    "Adobe PDF cannot access the file because it is in use by another application process.  Verify that the file is not open by another application or process and try again.
    I did not have another app open.  Also, during this time, the software setup box kept popping up.  I kept selecting the 30 day trial version, but nothing would happen after I selected the button.  I am using the Vista OS on my computer.  I also have the Adobe Reader 9 which I have had for a while.
    I uninstalled and reinstalled the free version of Adobe Acrobat 9 and got the same result as described above.  If someone can help me with this, I would greatly appreciate it.  Thanks.
    Michelle Williams

    You have a problem. You cannot have Reader and Acrobat Pro on the same computer. It causes problems. Normally, I'd tell you to uninstall Reader and re-install Acrobat Pro, but doing so might make your trial fail and you cannot get two trials. For the moment when trying to create a pdf file, try printing to the the Adobe PDF virtual printer.

  • Problem with Adobe Acrobat Pro XI after installation on Mac

    I just installed Adobe Acrobat Pro XI on my Mac. My Mac has the correct version of OS and Safari yet I can not launch Adobe. When I launch it, an error box comes up and says a problem has been reported to Adobe.  That's as far as it gets. Has anyone had this problem before?

    Hi lsgahan,
    Please try the following steps and let me know.
    Delete all the files from following folders:
    Library/Application Support/Adobe/SLStore
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