WORD crashes in Yosemite OS 10.10
Hi,
I am posting again, since my previous post got deleted somehow.
I am writing my thesis using microsoft office for mac 2011, microsoft word
I upgraded the operating system yesterday, with excitement
However, i found out today that whenever i try to open my thesis (many pages), word opens it up for few mins and then suddenly terminate itself.
I am wondering if anyone else has experience the problem.
I have seen yes and no but that was on Yosemite forum (very busy as can imagine) and on MBP
OS X Yosemite
And of course like every new OS,
wait, check for updates, make sure you have a safety net (clone of prior system), check RoaringApps
http://roaringapps.com/apps?index=a
One of my favorites:
http://www.xlr8yourmac.com/
http://www.macintouch.com/
Both tend to be good for getting and central "clearing house" for reports that otherwise get lost in forums.
Apple already has some Yosemite Security Software Updates.
You mean this thread?
microsoft word crashes on yosemite
Similar Messages
-
Microsoft word crashes on yosemite
Hi,
I'm a student, currently using microsoft office for my thesis.
I upgraded the software to OS X Yosemite and I was trying to continue to work on my thesis using microsoft word.
However, this program keeps crashing few minutes after opening the document.
Is anyone experiencing the same problem?I think I may have found a fix from one of the Yosemite beta testers who experienced the same problem (yes, both companies apparently knew about it before the launch!). It is simply a matter of taking the document out of full screen mode before closing it. I just did this with each open document, and did not get the error message. I will inform the group if it starts happening again.
You can find the beta discussion thread here: http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macword/unable-to-clo se-ms-word-document/149dd908-b419-4418-949a-6f9657209edb?auth=1 -
Why is everything crashing under Yosemite?
I installed Yosemite on my MBP (2014 Retina 15") and a lot of applications are crashing. So much so that I feel like I am using alpha software. MS Word crashes often, so does Preview, Mail and Finder. Boxer crashed yesterday. Lyx crashed today -- I had never seen that before. I also have the Wi-Fi issues that everyone else seems to be having. Since I cannot think of anything that would tie all of these problems under one roof, I am wondering whether there is a core service in the OS that is the culprit. Any ideas? Many thanks in advance.
Thanks. Here's the output (I am currently running Norton to see whether there is a virus)
Problem description:
Crashing Mail, Preview, Finder, Lyx, MS Word, Boxer.
EtreCheck version: 2.0.11 (98)
Report generated 4 Nov 2014 14:48:16 GMT-5
Hardware Information: ℹ️
MacBook Pro (Retina, 15-inch, Late 2013) (Verified)
MacBook Pro - model: MacBookPro11,2
1 2 GHz Intel Core i7 CPU: 4-core
8 GB RAM Not upgradeable
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en0: 802.11 a/b/g/n/ac
Video Information: ℹ️
Intel Iris Pro -
Color LCD spdisplays_2880x1800Retina
System Software: ℹ️
OS X 10.10 (14A388b) - Uptime: one day 3:48:14
Disk Information: ℹ️
APPLE SSD SM0256F disk0 : (251 GB)
S.M.A.R.T. Status: Verified
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / [Startup]: 248.39 GB (40.56 GB free)
Core Storage: disk0s2 250.14 GB Online
USB Information: ℹ️
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Thunderbolt Information: ℹ️
Apple Inc. thunderbolt_bus
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Application Support/Symantec/AntiVirus
[loaded] com.symantec.kext.SymAPComm (12.2f1 - SDK 10.6) Support
/Library/Extensions
[loaded] com.symantec.kext.ndcengine (1.0f2 - SDK 10.6) Support
/System/Library/Extensions
[loaded] com.symantec.kext.internetSecurity (5.2f1 - SDK 10.6) Support
[loaded] com.symantec.kext.ips (3.5f1 - SDK 10.6) Support
Problem System Launch Daemons: ℹ️
[running] com.absolute.rpcnet.plist Support
Launch Agents: ℹ️
[running] com.symantec.uiagent.application.plist Support
Launch Daemons: ℹ️
[invalid?] com.absolute.abtsvcd.plist Support
[running] com.absolute.rpcnet.plist Support
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.bombich.ccc.plist Support
[loaded] com.google.keystone.daemon.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.symantec.liveupdate.daemon.ondemand.plist Support
[failed] com.symantec.liveupdate.daemon.plist Support
[not loaded] com.symantec.sep.migratesettings.plist Support
[running] com.symantec.sharedsettings.plist Support
[running] com.symantec.symdaemon.plist Support
[loaded] net.cloudpath.HelperTool.plist Support
User Launch Agents: ℹ️
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist Support
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist Support
User Login Items: ℹ️
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Box Sync Application (/Applications/Box Sync.app)
Dropbox Application (/Applications/Dropbox.app)
BetterSnapTool Application (/Applications/BetterSnapTool.app)
Flycut Application (/Applications/Flycut.app)
Internet Plug-ins: ℹ️
FlashPlayer-10.6: Version: 15.0.0.189 - SDK 10.6 Support
QuickTime Plugin: Version: 7.7.3
Flash Player: Version: 15.0.0.189 - SDK 10.6 Support
Default Browser: Version: 600 - SDK 10.10
SharePointBrowserPlugin: Version: 14.4.5 - SDK 10.6 Support
Unity Web Player: Version: UnityPlayer version 4.5.3f3 - SDK 10.6 Support
Silverlight: Version: 5.1.30514.0 - SDK 10.6 Support
DirectorShockwave: Version: 12.0.7r148 - SDK 10.6 Support
JavaAppletPlugin: Version: 15.0.0 - SDK 10.10 Check version
Safari Extensions: ℹ️
AdBlock
Add To Amazon Wish List
Adblock Plus
Save to Pocket
Evernote Web Clipper
3rd Party Preference Panes: ℹ️
Flash Player Support
Symantec QuickMenu Support
TeXDistPrefPane Support
Time Machine: ℹ️
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 248.39 GB Disk used: 207.83 GB
Destinations:
Seagate Backup Plus Drive [Local]
Total size: 999.86 GB
Total number of backups: 13
Oldest backup: 2014-09-22 18:41:57 +0000
Last backup: 2014-11-03 21:39:49 +0000
Size of backup disk: Excellent
Backup size 999.86 GB > (Disk size 248.39 GB X 3)
Top Processes by CPU: ℹ️
86% SymDaemon
4% WindowServer
2% mds
2% mds_stores
1% Box Sync Monitor
Top Processes by Memory: ℹ️
335 MB Twitter
326 MB Mailbox (Beta)
318 MB Safari
163 MB Pages
146 MB Finder
Virtual Memory Information: ℹ️
42 MB Free RAM
2.92 GB Active RAM
2.90 GB Inactive RAM
1.22 GB Wired RAM
49.57 GB Page-ins
1.49 GB Page-outs -
Keeps crashing after Yosemite install - Need thoughts on what to do...
My 2013 Macbook Air keeps crashing after Yosemite install, time between crashes are more random than consistent and it can be anytginh from one hour to 6 hours between crashes. Enclosed the report below with the hope that someone has some tips on what to do here.... I've formatted the computer, reinstalled the OS and checked the drive for errors and I've found nothing so far.
Would be very grateful for any thoughts/tips on what to do here...
Anonymous UUID: BEEFE0EB-6E39-4774-2F21-C8DB361123F7
Tue Oct 21 23:43:49 2014
*** Panic Report ***
panic(cpu 0 caller 0xffffff8007d7a590): "a freed zone element has been modified in zone kalloc.1024: expected 0xdb989f771eb1bbd8 but found 0x60002, bits changed 0xdb989f771eb7bbda, at offset 0 of 1024 in element 0xffffff8018915c00, cookies 0x3f0011f6db804ed8 0x5352198c01c0537"@/SourceCache/xnu/xnu-2782.1.97/osfmk/kern/zalloc.c:496
Backtrace (CPU 0), Frame : Return Address
0xffffff81102c32d0 : 0xffffff8007d3a811
0xffffff81102c3350 : 0xffffff8007d7a590
0xffffff81102c33c0 : 0xffffff8007d79c17
0xffffff81102c3400 : 0xffffff8007d78de7
0xffffff81102c3530 : 0xffffff800813160e
0xffffff81102c36d0 : 0xffffff800812aab9
0xffffff81102c3760 : 0xffffff8008140ccf
0xffffff81102c3930 : 0xffffff8007f3f2f8
0xffffff81102c3a10 : 0xffffff8007f3ea95
0xffffff81102c3b40 : 0xffffff8007f52005
0xffffff81102c3b90 : 0xffffff8007f62505
0xffffff81102c3d90 : 0xffffff8007f56d87
0xffffff81102c3f50 : 0xffffff800824dcb2
0xffffff81102c3fb0 : 0xffffff8007e3ac46
BSD process name corresponding to current thread: PhotoStreamAgent
Mac OS version:
14A389
Kernel version:
Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
Kernel slide: 0x0000000007a00000
Kernel text base: 0xffffff8007c00000
__HIB text base: 0xffffff8007b00000
System model name: MacBookAir6,1 (Mac-35C1E88140C3E6CF)
System uptime in nanoseconds: 16215962667183
last loaded kext at 9812882932706: com.apple.filesystems.smbfs 3.0.0 (addr 0xffffff7f8a0e1000, size 389120)
last unloaded kext at 1736098368348: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f895e6000, size 16384)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.driver.AppleBluetoothMultitouch 85.3
com.apple.iokit.SCSITaskUserClient 3.7.0
com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
com.apple.driver.AudioAUUC 1.70
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AGPM 100.14.37
com.apple.driver.ApplePlatformEnabler 2.1.0d1
com.apple.driver.X86PlatformShim 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelHD5000Graphics 10.0.0
com.apple.driver.AppleHDA 266.5
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleBacklight 170.4.12
com.apple.driver.AppleUSBEthernet 2.4.7
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AirPort.Brcm4360 900.19.8
com.apple.driver.AppleCameraInterface 5.23.0
com.apple.driver.AppleMCCSControl 1.2.10
com.apple.driver.AppleIntelFramebufferAzul 10.0.0
com.apple.filesystems.autofs 3.0
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBHub 705.4.1
com.apple.driver.AppleTopCaseHIDEventDriver 46.2
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.5
com.apple.driver.AppleAHCIPort 3.0.7
com.apple.driver.AppleUSBXHCI 705.4.14
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.IOBluetoothHIDDriver 4.3.0f10
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0
com.apple.iokit.IOUSBMassStorageClass 3.7.0
com.apple.iokit.IOSurface 97
com.apple.driver.DspFuncLib 266.5
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOAudioFamily 200.6
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 266.5
com.apple.iokit.IOHDAFamily 266.5
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
com.apple.iokit.IOBluetoothFamily 4.3.0f10
com.apple.iokit.IO80211Family 700.52
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.IOPlatformPluginFamily 5.8.0d49
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.AppleGraphicsDeviceControl 3.7.21
com.apple.iokit.IOAcceleratorFamily2 156.4
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.kext.triggers 1.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471
com.apple.driver.AppleHIDKeyboard 175.5
com.apple.driver.AppleHSSPIHIDDriver 26.2
com.apple.driver.AppleMultitouchDriver 260.30
com.apple.iokit.IOAHCIFamily 2.7.0
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.driver.AppleHSSPISupport 26.2
com.apple.driver.AppleIntelLpssSpiController 2.0.45
com.apple.driver.AppleIntelLpssDmac 2.0.45
com.apple.driver.AppleIntelLpssGspi 2.0.45
com.apple.iokit.IOUSBFamily 705.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 389.1
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookAir6,1, BootROM MBA61.0099.B16, 2 processors, Intel Core i7, 1.7 GHz, 8 GB, SMC 2.12f143
Graphics: Intel HD Graphics 5000, Intel HD Graphics 5000, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x483943434E4E4E384A544D4C41522D4E544D
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x117), Broadcom BCM43xx 1.0 (7.15.124.12.8)
Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500,28 GB
USB Device: My Passport 0824
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Air, Apple Inc., 23.6Reinstall Lion, Mountain Lion, or Mavericks without erasing drive
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported then click on the Repair Permissions button. When the process is completed, then quit DU and return to the main menu.
Reinstall Lion, Mountain Lion, or Mavericks
OS X Mavericks- Reinstall OS X
OS X Mountain Lion- Reinstall OS X
OS X Lion- Reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet
if possible because it is three times faster than wireless. -
Last night I downloaded the latest Word update. Today the first Word document crashed and I lost 45 minutes of work in spite of having saved the document numerous times. Why is Word crashing the day after a safety update? I have Office 2008 for Mac
One way to test is to Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, Test for problem in Safe Mode...
PS. Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive
Reboot, test again.
If it only does it in Regular Boot, then it could be some hardware problem like Video card, (Quartz is turned off in Safe Mode), or Airport, or 3rd party add-on, Check System Preferences>Accounts>Login Items window to see if it or something relevant is listed.
Check the System Preferences>Other Row, for 3rd party Pref Panes.
Also look in these if they exist, some are invisible...
/private/var/run/StartupItems
/Library/StartupItems
/System/Library/StartupItems
/System/Library/LaunchDaemons
/Library/LaunchDaemons
Open Console in Applications>Utilities, check the system log for the date/time of the last problem & next startup for clues. -
Word crashes mid PDF creation - Word 2003 Acrobat 9.3.0
I have a new PC and a fresh clean install of CS5 Design Permuim, including Arobat 9. The organisation is still using Office 2003 and no upgrade path in sight for that. Myself and several colleagues with the same software profile are now experiencing frequent problems with Word crashing mid PDF creation.
This has always been an issue with the ocassional Word file in Acrobat 8, but Distiller always worked as an alternative - NOT this time!
PDF Maker gives no error message, just that Word has encounted a problem and needs to close.
Distiller produces the following log message, then freezes completely. I then have to force quit Word to exit!
%%[ ProductName: Distiller ]%%
%%[ Error: syntaxerror; OffendingCommand: --nostringval-- ]%%
Stack:
/mF_OTF_V
%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%
Not all documents are affected, but I can remove almost all of the content from the affected document and it still causes the error.
I have tried repairing Acrobat - no change.
One other odd symptom - after each crash, the default printer on the machine has changed to Adobe PDF.
I can successfulkly make the PDF on another machine which has not been upgraded to Acrobat 9. The rest of the settings are identical on the two machines, they are both running a standard organisation environment, with the same verion of word etc.
Can anyone suggest how to fix or at least isolate the cause of the problem?Please update to latest Acrobat 9 release which is 9.4.2.
Also do let us know
a) office 2003 flavour: Standard or professional?
b) OS flavour? Also whether it is 32bit or 64bit?
Also as you mentioned that "Not all documents are affected", so we would require any of your affected file to analyze the issue. Can you please share the file? You can use acrobat.com to share the file.
Thanks,
Vishal -
2013 word crashes when "save as" .Word freezes "not responding after a few minutes.
2013 word crashes when using the "save as" command. It does save the document but crashes. After working for 3 minutes or so on a document the programme will stop running with the screen frozen. Have to use the windows task manager to close.
Any ideas? Very disappointed as I have already also spent a day trying to get outlook to work using all the advice on these forums. Just not impressed. I'm I going to have the same issues with excel?Hi,
In regarding of the issue, it may be caused some reason, let's try to narrow down the root cause with the following methods:
1.Try disable all the add-ins to see if this behavior could be caused by the 3rd-party add-ins, if this behavior won't occur with all the add-ins disabled, we can enable them one by one to find out which one might cause the issue.
2.Try repair your Office as a quick fix
3.Try start Word in
safe mode to see if this behavior will still occur, if this behaivor won't occur in safe mode, the behavior might be caused by certain items that are loaded with Word.
4.Try configure Windows in
clean boot mode to check if this behavior could be caused by the 3rd-party services, if this behavior won't occur in clean boot mode, try follow the instructions in the
How to determine what is causing the problem by performing a clean boot section in the following support article:
http://support.microsoft.com/kb/929135
Here is a similar issue:
http://social.technet.microsoft.com/Forums/en-US/0d2ed46c-ba1c-4107-9651-9ff97d583720/microsoft-word-2007-freezes-when-saving?forum=word
We could try to Delete the Word Data registry subkey to test.please try follow the instructions in the following support article:
http://support.microsoft.com/kb/921541
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data
Note: Backup your registry key before you modified.
Regards,
George Zhao
TechNet Community Support -
Microsoft word crashes when I open a file or try to save document
Every time I try to open an existing document or save a new one Microsoft word crashes. I am able to start a new document but if I try to save it all of the action/editing buttons fade/unhighlight (save, print, quit, copy paste, etc) and I am ubable to do anything. However, most of the buttons in view, history, bookmarks, tools, window & help still work. Then I have to force quit because the option to quit is no longer available.
Please help. I can no longer open & create new documentsAre you using Office 2004 and did you install the recent security update? If so then open Software Update and download and install the new security update version which should fix the issue.
-
Word Crashing When Discarding Checkout for Document Stored in SharePoint
We have recently noticed an issue when we have a Word file checked out from SharePoint, if we then discard the checkout from Word, Word crashes. The error details point to an issue in wwlib.dll.
Having done some further investigation into this it appears this only happens if the document has an attached template which contains a custom ribbon. We use SharePoint 2013 and Word 2010, although I have tested using Word 2013 with the same results.
This was noticed on our company templates which contain a custom ribbon tab and a number of custom buttons. I have since tested it by creating a template with a single button on a custom tab with the same results.
Has anyone else come across this issue and and is there any way to resolve it?
Thanks,
RichardHi Daniel,
Thanks for the response.
The issue only happens when discarding checkout. Editing and saving a document back to SharePoint does not cause an issue. I am using a dotm template. I am not storing the template
as a content type. When I say I created a custom tab, this was created by adding the XML to create the ribbon tab and button. I used the 'Custom UI Editor for Microsoft Office' to add this. The file created for this is called customUI14.xml and the
XML is as follows (in the basic test template that I created):
<customUI xmlns="http://schemas.microsoft.com/office/2009/07/customui">
<ribbon startFromScratch="false">
<tabs>
<tab id="customTab" label="Custom Tab">
<group id="customGroup" label="Custom Group">
<button id="customButton" label="Test Ribbon Button" imageMso="HappyFace" size="large" onAction="TestRibbonCrash" />
</group>
</tab>
</tabs>
</ribbon>
</customUI>
The code this points to is as follows:
Sub TestRibbonCrash(ByRef Ctrl As IRibbonControl)
MsgBox "Ribbon button working"
End Sub
Following your reply I have tested it by adding a custom tab and button through the GUI and the problem doesn't occur when using that method of creating the tab and button.
I will see if I can find anything useful in the ULS logs although no correlation ID is displayed when the error happens and in my experience even with a correlation ID, 99% of the time the ULS logs don't provide any useful information.
I've also observed that Word doesn't crash if I discard checkout when I have another document open at the same time which is based on the same template.
I have already posted on a MS Word forum. Is there more chance of getting some help on one of the other Word forums you have suggested?
http://answers.microsoft.com/en-us/office/forum/office_2010-word/word-crashing-when-discarding-checkout-for/95565f9e-411b-4f11-b14d-d3771e2e2ba4
Thanks,
Richard -
MS Word crashes when I do find/replace with the OS X 10.5.6
Does anyone know what I can do about MS Word crashing when I do a find and/or replace in a document? It happens constantly. The interesting thing is that is doesn't occur every single time I do find/replace but the SECOND time I use the feature. The only way I can manage to avoid the crash is to do find/replace, then exit out of the dialog box, and then open it up again. If I do a find/replace once and then continue using the same dialog box, Word crashes. Also, find/replace doesn't work most of the time.
This never happened when I was using Word with my older OS.
Help, please!!!
Many thanks.Hmm...what about deleting the MS Word preferences? Does excel crash as well when doing the same function?
To delete the preference put this in spotlight:
com.microsoft.Word.plist
Move it to the desktop, restart and see if the problem persists.
It might be another preference that is the source of the problem. -
Word crash with sharepoint document and copy-pasting image from paint
Initially I've posted this to another forum but there the rec was to post it here as well.
I have a very annoying issue occurring in specific circumstances (but unfortunately for me that is my daily work), it happens when a document is stored on a SharePoint server. When I copy-paste an image from ms paint into word, often I get the message 'word
has encountered an error' but then I can continue, but every 5-10 times Word crashes completely.
When the error (not the crash) occurs, there is this nothing-saying error message stated below. Think of it.. my ‘floppy disk’ is not full, I have 8 GB of ram and I’ve all the permissions I require. The virus scanner is Symantec Endpoint
Protection.
All systems are in a world-wide enterprise environment (>20.000 users) – So I guess from that side everything is configured OK.
There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request
permissions from the administrator to save files to the drive.
Note This error can also occur if the computer is running a version of antivirus software that is incompatible with the Microsoft Office or must be updated.Hi,
What is the version of Word?
Sometimes the Preview Pane in Windows File Explorer may conflict with Word, thus the error message appears. If you have enabled the Preview Pane in File Explorer, disable it to check the result. For example, in Windows 8.1, Open File Explorer, click
View tab on the top -> Panes -> Click Preview Pane to enable or disable it.
If the issue persists, I suggest you collect the event logs to find the cause of the crash:
Press Win + R, type "eventvwr" in the blank box, press Enter to open Event Viewer. Browse to Windows Logs -> Application, check if there is any error about the crash.
You can send the event logs to our email address and we can help analyze the problem:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
Preview crashing on yosemite whenever i open a pdf file
preview crashing on yosemite whenever i open a pdf file
Hi,
Ever since i updated to yosemite my preview app keeps crashing every time I open a PDF file.
Can anyone figure this out ?
Here is the crash report:
Process:
Preview [10399]
Path:
/Applications/Preview.app/Contents/MacOS/Preview
Identifier:
com.apple.Preview
Version:
8.0 (859.7)
Build Info:
Preview-859007000000000~1
Code Type:
X86-64 (Native)
Parent Process:
??? [1]
Responsible:
Preview [10399]
User ID:
501
Date/Time:
2015-03-05 22:34:17.377 +0530
OS Version:
Mac OS X 10.10.2 (14C109)
Report Version:
11
Anonymous UUID:
84C286D1-4263-F635-8D07-37CC70D78025
Sleep/Wake UUID:
0EE5FBFA-59E1-48D2-9188-10BC1FD81364
Time Awake Since Boot: 26000 seconds
Time Since Wake:
680 seconds
Crashed Thread:
11 Dispatch queue: NSOperationQueue 0x7fab68815160 :: NSOperation 0x7fab684ce800 (QOS: USER_INITIATED)
Exception Type:
EXC_CRASH (SIGABRT)
Exception Codes:
0x0000000000000000, 0x0000000000000000
Application Specific Information:
abort() called
*** error for object 0x7fab63785510: pointer being freed was not allocated
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib
0x00007fff9368d4de mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff9368c64f mach_msg + 55
2 com.apple.CoreFoundation
0x00007fff8c269b34 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation
0x00007fff8c268ffb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation
0x00007fff8c268858 CFRunLoopRunSpecific + 296
5 com.apple.HIToolbox
0x00007fff90984aef RunCurrentEventLoopInMode + 235
6 com.apple.HIToolbox
0x00007fff9098486a ReceiveNextEventCommon + 431
7 com.apple.HIToolbox
0x00007fff909846ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
8 com.apple.AppKit
0x00007fff8e94df81 _DPSNextEvent + 964
9 com.apple.AppKit
0x00007fff8e94d730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
10 com.apple.AppKit
0x00007fff8e941593 -[NSApplication run] + 594
11 com.apple.AppKit
0x00007fff8e92ca14 NSApplicationMain + 1832
12 libdyld.dylib
0x00007fff9355f5c9 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x00007fff93693232 kevent64 + 10
1 libdispatch.dylib
0x00007fff90870a6a _dispatch_mgr_thread + 52
Thread 2:: CVDisplayLink
0 libsystem_kernel.dylib
0x00007fff93692136 __psynch_cvwait + 10
1 com.apple.CoreVideo
0x00007fff8fcbbff8 CVDisplayLink::waitUntil(unsigned long long) + 240
2 com.apple.CoreVideo
0x00007fff8fcbb4b3 CVDisplayLink::runIOThread() + 511
3 com.apple.CoreVideo
0x00007fff8fcbb29b startIOThread(void*) + 147
4 libsystem_pthread.dylib
0x00007fff953e7268 _pthread_body + 131
5 libsystem_pthread.dylib
0x00007fff953e71e5 _pthread_start + 176
6 libsystem_pthread.dylib
0x00007fff953e541d thread_start + 13
Thread 3:
0 libsystem_kernel.dylib
0x00007fff9368d4de mach_msg_trap + 10
1 libsystem_kernel.dylib
0x00007fff9368c64f mach_msg + 55
2 com.apple.CoreFoundation
0x00007fff8c269b34 __CFRunLoopServiceMachPort + 212
3 com.apple.CoreFoundation
0x00007fff8c268ffb __CFRunLoopRun + 1371
4 com.apple.CoreFoundation
0x00007fff8c268858 CFRunLoopRunSpecific + 296
5 com.apple.AppKit
0x00007fff8eab133b _NSEventThread + 137
6 libsystem_pthread.dylib
0x00007fff953e7268 _pthread_body + 131
7 libsystem_pthread.dylib
0x00007fff953e71e5 _pthread_start + 176
8 libsystem_pthread.dylib
0x00007fff953e541d thread_start + 13
Thread 4:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 5:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 7:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 8:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 9:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 10:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib
0x00007fff9369248a __semwait_signal + 10
1 libsystem_c.dylib
0x00007fff8bd46e50 usleep + 54
2 com.apple.AppKit
0x00007fff8eb5e763 -[NSUIHeartBeat _heartBeatThread:] + 2376
3 com.apple.Foundation
0x00007fff925f990a __NSThread__main__ + 1345
4 libsystem_pthread.dylib
0x00007fff953e7268 _pthread_body + 131
5 libsystem_pthread.dylib
0x00007fff953e71e5 _pthread_start + 176
6 libsystem_pthread.dylib
0x00007fff953e541d thread_start + 13
Thread 11 Crashed:: Dispatch queue: NSOperationQueue 0x7fab68815160 :: NSOperation 0x7fab684ce800 (QOS: USER_INITIATED)
0 libsystem_kernel.dylib
0x00007fff93692286 __pthread_kill + 10
1 libsystem_c.dylib
0x00007fff8bd25b53 abort + 129
2 libsystem_malloc.dylib
0x00007fff97aee937 free + 428
3 com.apple.CoreGraphics
0x00007fff8c987cad load_font + 138
4 com.apple.CoreGraphics
0x00007fff8c9881a5 CGPDFFontGetFont + 33
5 com.apple.CoreGraphics
0x00007fff8c99d201 cid_draw + 259
6 com.apple.CoreGraphics
0x00007fff8c9874d7 CGPDFTextLayoutDrawGlyphs + 81
7 com.apple.CoreGraphics
0x00007fff8cbe164a op_Tj + 68
8 com.apple.CoreGraphics
0x00007fff8c91e3da pdf_scanner_handle_xname + 110
9 com.apple.CoreGraphics
0x00007fff8c91d6be CGPDFScannerScan + 305
10 com.apple.CoreGraphics
0x00007fff8c91ba3f CGPDFDrawingContextDrawPage + 521
11 com.apple.CoreGraphics
0x00007fff8c91b7ec pdf_page_draw_in_context + 89
12 com.apple.CoreGraphics
0x00007fff8c91b78c CGContextDrawPDFPage + 57
13 com.apple.PDFKit
0x00007fff9589b7c8 -[PDFPage(PDFPagePrivate) drawWithBox:inContext:] + 1877
14 com.apple.PDFKit
0x00007fff9589bd04 -[PDFPage(PDFPagePrivate) thumbnailOfSize:forBox:] + 627
15 com.apple.Preview
0x00000001049da926 0x10495c000 + 518438
16 com.apple.Foundation
0x00007fff926ce0d8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
17 com.apple.Foundation
0x00007fff925ba695 -[NSBlockOperation main] + 97
18 com.apple.Foundation
0x00007fff9259932c -[__NSOperationInternal _start:] + 653
19 com.apple.Foundation
0x00007fff92598f33 __NSOQSchedule_f + 184
20 libdispatch.dylib
0x00007fff9086dc13 _dispatch_client_callout + 8
21 libdispatch.dylib
0x00007fff90871365 _dispatch_queue_drain + 1100
22 libdispatch.dylib
0x00007fff90872ecc _dispatch_queue_invoke + 202
23 libdispatch.dylib
0x00007fff908706b7 _dispatch_root_queue_drain + 463
24 libdispatch.dylib
0x00007fff9087efe4 _dispatch_worker_thread3 + 91
25 libsystem_pthread.dylib
0x00007fff953e7637 _pthread_wqthread + 729
26 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 12:: Dispatch queue: com.apple.root.default-qos
0 libsystem_kernel.dylib
0x00007fff9369248a __semwait_signal + 10
1 com.apple.Foundation
0x00007fff92622f9e +[NSThread sleepForTimeInterval:] + 154
2 com.apple.Preview
0x00000001049dcfad 0x10495c000 + 528301
3 com.apple.Preview
0x00000001049d898d 0x10495c000 + 510349
4 libdispatch.dylib
0x00007fff90872323 _dispatch_call_block_and_release + 12
5 libdispatch.dylib
0x00007fff9086dc13 _dispatch_client_callout + 8
6 libdispatch.dylib
0x00007fff9087088f _dispatch_root_queue_drain + 935
7 libdispatch.dylib
0x00007fff9087efe4 _dispatch_worker_thread3 + 91
8 libsystem_pthread.dylib
0x00007fff953e7637 _pthread_wqthread + 729
9 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 13:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 14:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 15:
0 libsystem_kernel.dylib
0x00007fff9369294a __workq_kernreturn + 10
1 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 16:: Dispatch queue: NSOperationQueue 0x7fab68815160 :: NSOperation 0x7fab68765060 (QOS: USER_INITIATED)
0 com.apple.CoreGraphics
0x00007fff8c8e9005 pdf_lexer_scan + 1630
1 com.apple.CoreGraphics
0x00007fff8c91d630 CGPDFScannerScan + 163
2 com.apple.CoreGraphics
0x00007fff8c91ba3f CGPDFDrawingContextDrawPage + 521
3 com.apple.CoreGraphics
0x00007fff8c91b7ec pdf_page_draw_in_context + 89
4 com.apple.CoreGraphics
0x00007fff8c91b78c CGContextDrawPDFPage + 57
5 com.apple.PDFKit
0x00007fff9589b7c8 -[PDFPage(PDFPagePrivate) drawWithBox:inContext:] + 1877
6 com.apple.PDFKit
0x00007fff9589bd04 -[PDFPage(PDFPagePrivate) thumbnailOfSize:forBox:] + 627
7 com.apple.Preview
0x00000001049da926 0x10495c000 + 518438
8 com.apple.Foundation
0x00007fff926ce0d8 __NSBLOCKOPERATION_IS_CALLING_OUT_TO_A_BLOCK__ + 7
9 com.apple.Foundation
0x00007fff925ba695 -[NSBlockOperation main] + 97
10 com.apple.Foundation
0x00007fff9259932c -[__NSOperationInternal _start:] + 653
11 com.apple.Foundation
0x00007fff92598f33 __NSOQSchedule_f + 184
12 libdispatch.dylib
0x00007fff9086dc13 _dispatch_client_callout + 8
13 libdispatch.dylib
0x00007fff90871365 _dispatch_queue_drain + 1100
14 libdispatch.dylib
0x00007fff90872ecc _dispatch_queue_invoke + 202
15 libdispatch.dylib
0x00007fff908706b7 _dispatch_root_queue_drain + 463
16 libdispatch.dylib
0x00007fff9087efe4 _dispatch_worker_thread3 + 91
17 libsystem_pthread.dylib
0x00007fff953e7637 _pthread_wqthread + 729
18 libsystem_pthread.dylib
0x00007fff953e540d start_wqthread + 13
Thread 11 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x000000011e2473f8 rdx: 0x0000000000000000
rdi: 0x000000000000b233 rsi: 0x0000000000000006 rbp: 0x000000011e247420 rsp: 0x000000011e2473f8
r8: 0x0000000000000001 r9: 0x0000000000000000 r10: 0x000000000c000000 r11: 0x0000000000000206
r12: 0x0000000104d46000 r13: 0x0000000000000005 r14: 0x000000011e248000 r15: 0x0000000000000000
rip: 0x00007fff93692286 rfl: 0x0000000000000206 cr2: 0x00007fff932f4020
Logical CPU:
0
Error Code:
0x02000148
Trap Number:
133
Binary Images:
0x10495c000 -
0x104b1efef com.apple.Preview (8.0 - 859.7) <487D571B-251B-39C4-8437-6313EB83D12C> /Applications/Preview.app/Contents/MacOS/Preview
0x104bc8000 -
0x104cb1fff com.apple.AnnotationKit (1.0 - 51.11) <9A9791EE-69B9-37B6-A34A-018CE49B248B> /System/Library/PrivateFrameworks/AnnotationKit.framework/Versions/A/Annotation Kit
0x104d4a000 -
0x10518eff7 com.apple.SceneKit (5.0 - 260.7.1) <61A4433D-A28A-37FF-BF20-1D69EDE78AF8> /System/Library/Frameworks/SceneKit.framework/Versions/A/SceneKit
0x105433000 -
0x1054b3ff3 com.apple.CoreHandwriting (96 - 1.2) <C016F95E-B454-39D0-A6D5-A99F46D908C0> /System/Library/PrivateFrameworks/CoreHandwriting.framework/Versions/A/CoreHand writing
0x109d28000 -
0x109d28fef +cl_kernels (???) <0FEF2C04-CACE-4AB8-A1E0-476FF0F26FC7> cl_kernels
0x109d37000 -
0x109d37ff5 +cl_kernels (???) <23D410B5-AA10-4A55-91D4-0DBB0D9B1526> cl_kernels
0x109d39000 -
0x109e1ffef unorm8_bgra.dylib (2.4.5) <9423FFD4-6EF3-31BF-9DE9-6D55BA76D59E> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/ImageFormats/u norm8_bgra.dylib
0x10b07a000 -
0x10b080ff7 com.apple.BookKit (1.1 - 255) <501D110F-42F7-390F-A070-54F557F3C006> /System/Library/PrivateFrameworks/BookKit.framework/BookKit
0x10b301000 -
0x10b301ffe +cl_kernels (???) <AB40CC9D-B7DE-4F62-BECF-637EF72DCFC1> cl_kernels
0x10fb16000 -
0x10fcc9ff3 libCMaps.A.dylib (775.16) <DEE8961E-EB3F-365A-922A-BF80AF1F3818> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCMaps .A.dylib
0x123400000000 -
0x123400497ff7 com.apple.driver.AppleIntelHD4000GraphicsGLDriver (10.2.46 - 10.0.2) <FAB4E90C-87AB-309D-B779-DCAB132E1C8E> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
0x7fff5fe8f000 -
0x7fff5fec5837 dyld (353.2.1) <65DCCB06-339C-3E25-9702-600A28291D0E> /usr/lib/dyld
0x7fff8818e000 -
0x7fff882a6ffb com.apple.CoreText (352.0 - 454.3) <B3B8C775-14FA-38F3-9CD5-830422AE9C49> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x7fff882a7000 -
0x7fff8837dff3 com.apple.DiskImagesFramework (10.10.1 - 396) <E7478685-E829-372A-A945-A512730D3312> /System/Library/PrivateFrameworks/DiskImages.framework/Versions/A/DiskImages
0x7fff8837e000 -
0x7fff88394ff7 com.apple.CoreMediaAuthoring (2.2 - 951) <3EAFC9D1-8D7C-30CF-92C7-903A5C241763> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
0x7fff88558000 -
0x7fff88560fff libMatch.1.dylib (24) <C917279D-33C2-38A8-9BDD-18F3B24E6FBD> /usr/lib/libMatch.1.dylib
0x7fff88594000 -
0x7fff88596fff com.apple.loginsupport (1.0 - 1) <21DBC18C-F260-39FC-B52F-04A5AA84523A> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsu pport.framework/Versions/A/loginsupport
0x7fff88597000 -
0x7fff8859dfff libsystem_trace.dylib (72.1.3) <A9E6B7D8-C327-3742-AC54-86C94218B1DF> /usr/lib/system/libsystem_trace.dylib
0x7fff8859e000 -
0x7fff88661ff7 libvMisc.dylib (516) <A84F3A3B-D349-3FBC-B5A6-E0F572734073> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff88662000 -
0x7fff886b3ff7 com.apple.AppleVAFramework (5.0.31 - 5.0.31) <56AA4060-63DF-3DF0-AB8A-880D0DD6F075> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff886b4000 -
0x7fff886b4ff7 libunc.dylib (29) <5676F7EA-C1DF-329F-B006-D2C3022B7D70> /usr/lib/system/libunc.dylib
0x7fff886b5000 -
0x7fff886bcfff libCGCMS.A.dylib (775.16) <8A173E74-7123-35F1-B160-853528C144ED> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS .A.dylib
0x7fff8877c000 -
0x7fff887aafff com.apple.CoreServicesInternal (221.2.2 - 221.2.2) <16F7A7F1-CF1D-35AD-A91F-690A814048DF> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
0x7fff8880f000 -
0x7fff8893ffff com.apple.UIFoundation (1.0 - 1) <8E030D93-441C-3997-9CD2-55C8DFAC8B84> /System/Library/PrivateFrameworks/UIFoundation.framework/Versions/A/UIFoundatio n
0x7fff88940000 -
0x7fff88963fff com.apple.Sharing (328.3.2 - 328.3.2) <F555679F-1CD1-3EB2-8E01-FCB80EF07330> /System/Library/PrivateFrameworks/Sharing.framework/Versions/A/Sharing
0x7fff88964000 -
0x7fff88aa8ff7 com.apple.QTKit (7.7.3 - 2890) <6F6CD79F-CFBB-3FE4-82C6-47991346FB17> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
0x7fff88adc000 -
0x7fff88b54ff7 com.apple.SystemConfiguration (1.14 - 1.14) <E0495F7D-5624-3EF7-B7E5-DA0EE708B6E4> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x7fff88b57000 -
0x7fff88ec2fff com.apple.VideoToolbox (1.0 - 1562.107) <2EAFB008-7F19-34C2-A5A6-43B4CD35FEF3> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
0x7fff88ec3000 -
0x7fff88efefff com.apple.QD (301 - 301) <C4D2AD03-B839-350A-AAF0-B4A08F8BED77> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff89eb7000 -
0x7fff89ee0ffb libxslt.1.dylib (13) <AED1143F-B848-3E73-81ED-71356F25F084> /usr/lib/libxslt.1.dylib
0x7fff89ee1000 -
0x7fff89f02fff com.apple.framework.Apple80211 (10.1 - 1010.64) <A7378C4B-FFD3-35B9-93E8-0534A2A7B51F> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff89f04000 -
0x7fff89f3bffb com.apple.LDAPFramework (2.4.28 - 194.5) <D22234AA-8B30-3010-8CF0-67516D52CC33> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff89f3c000 -
0x7fff89fb0ff3 com.apple.securityfoundation (6.0 - 55126) <DEC91795-7754-334A-8CDA-B429F41B922D> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff89fb1000 -
0x7fff8a22cff7 com.apple.CoreData (111 - 526.1) <DC4F037B-B7F4-381A-B939-4414489D76BF> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff8a22d000 -
0x7fff8a27eff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <AF72B06E-C6C1-3FAE-8B47-AF461CAE0E22> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff8a42b000 -
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0x7fff9035bfff com.apple.DictionaryServices (1.2 - 229) <6789EC43-CADA-394D-8FE8-FC3A2DD136B9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x7fff9035c000 -
0x7fff904baffb com.apple.avfoundation (2.0 - 889.102) <7D2E62AF-CDEA-394C-84B2-656629F00197> /System/Library/Frameworks/AVFoundation.framework/Versions/A/AVFoundation
0x7fff904bb000 -
0x7fff904f5ffb com.apple.DebugSymbols (115 - 115) <6F03761D-7C3A-3C80-8031-AA1C1AD7C706> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbol s
0x7fff906cf000 -
0x7fff9083aff7 com.apple.audio.toolbox.AudioToolbox (1.12 - 1.12) <5C6DBEB4-F2EA-3262-B9FC-AFB89404C1DA> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff9083b000 -
0x7fff9086bfff com.apple.GSS (4.0 - 2.0) <FD154E62-F4CF-339D-B66C-AF4AED6A94A6> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x7fff9086c000 -
0x7fff90896ff7 libdispatch.dylib (442.1.4) <502CF32B-669B-3709-8862-08188225E4F0> /usr/lib/system/libdispatch.dylib
0x7fff908b1000 -
0x7fff90953ff7 com.apple.Bluetooth (4.3.2 - 4.3.2f6) <95676652-21AB-3FFA-B53D-EBC8BF4E913E> /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x7fff90954000 -
0x7fff90955fff liblangid.dylib (117) <B54A4AA0-2E53-3671-90F5-AFF711C0EB9E> /usr/lib/liblangid.dylib
0x7fff90956000 -
0x7fff90c5affb com.apple.HIToolbox (2.1.1 - 757.3) <D827FC03-5668-3AA4-AF0E-46EEF7358EEA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff90c5b000 -
0x7fff90c5bfff com.apple.Accelerate (1.10 - Accelerate 1.10) <F1B96A61-7E4B-31BD-A35B-BA7EF1F16EF4> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x7fff90c5c000 -
0x7fff91033fe7 com.apple.CoreAUC (211.0.0 - 211.0.0) <C8B2470F-3994-37B8-BE10-6F78667604AC> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x7fff91034000 -
0x7fff910efff7 com.apple.DiscRecording (9.0 - 9000.4.2) <9BB46993-311A-3F2E-BD77-3CBEFB71C1F0> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
0x7fff9134e000 -
0x7fff91389fff com.apple.Symbolication (1.4 - 56045) <D64571B1-4483-3FE2-BD67-A91360F79727> /System/Library/PrivateFrameworks/Symbolication.framework/Versions/A/Symbolicat ion
0x7fff9138a000 -
0x7fff9158446f libobjc.A.dylib (647) <759E155D-BC42-3D4E-869B-6F57D477177C> /usr/lib/libobjc.A.dylib
0x7fff91585000 -
0x7fff915c5ff7 com.apple.CloudDocs (1.0 - 280.6) <C1179CEF-E058-3E16-BF90-C059FE7CDE77> /System/Library/PrivateFrameworks/CloudDocs.framework/Versions/A/CloudDocs
0x7fff915c6000 -
0x7fff915d3fff com.apple.SpeechRecognitionCore (2.0.32 - 2.0.32) <87F0C88D-502D-3217-8B4A-8388288568BA> /System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/Sp eechRecognitionCore
0x7fff9160e000 -
0x7fff91811ff3 com.apple.CFNetwork (720.2.4 - 720.2.4) <E550C671-930F-3B12-8798-23898473E179> /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x7fff91821000 -
0x7fff91a9dff3 com.apple.RawCamera.bundle (6.02 - 769) <1F0F0047-682F-39E3-BE26-2467BF5F0E22> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff91d35000 -
0x7fff91d36fff libDiagnosticMessagesClient.dylib (100) <2EE8E436-5CDC-34C5-9959-5BA218D507FB> /usr/lib/libDiagnosticMessagesClient.dylib
0x7fff91d37000 -
0x7fff91d4aff7 com.apple.CoreBluetooth (1.0 - 1) <FA9B43B3-E183-3040-AE25-66EF9870CF35> /System/Library/Frameworks/CoreBluetooth.framework/Versions/A/CoreBluetooth
0x7fff91d56000 -
0x7fff91d5cff7 com.apple.XPCService (2.0 - 1) <AA4A5393-1F5D-3465-A417-0414B95DC052> /System/Library/PrivateFrameworks/XPCService.framework/Versions/A/XPCService
0x7fff91d5e000 -
0x7fff91d8bfff com.apple.Accounts (113 - 113) <990F0F61-6AC5-3076-932E-02A9A7F75AC4> /System/Library/Frameworks/Accounts.framework/Versions/A/Accounts
0x7fff91e25000 -
0x7fff91f05fff com.apple.QuickLookUIFramework (5.0 - 675.13) <A4B5E57E-F363-3C63-8861-4DCEAC3FB23B> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x7fff92591000 -
0x7fff928bffff com.apple.Foundation (6.9 - 1152.14) <E3746EDD-DFB1-3ECB-88ED-A91AC0EF3AAA> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff928c0000 -
0x7fff928f2ff3 com.apple.frameworks.CoreDaemon (1.3 - 1.3) <C6DB0A07-F8E4-3837-BCA9-225F460EDA81> /System/Library/PrivateFrameworks/CoreDaemon.framework/Versions/B/CoreDaemon
0x7fff928f3000 -
0x7fff928ffff7 com.apple.OpenDirectory (10.10 - 187) <8B98ECCB-7EFA-3A58-BD2B-A0835D869B1A> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x7fff92900000 -
0x7fff9297dfff com.apple.CoreServices.OSServices (640.3 - 640.3) <84A91B00-0ED4-350C-B30A-AEAE437AE02A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff9297e000 -
0x7fff929a9fff libc++abi.dylib (125) <88A22A0F-87C6-3002-BFBA-AC0F2808B8B9> /usr/lib/libc++abi.dylib
0x7fff929aa000 -
0x7fff92a3bff7 libCoreStorage.dylib (471.10.6) <892DEEE7-C8C7-35EA-931D-FF9862BDEB2B> /usr/lib/libCoreStorage.dylib
0x7fff92a3c000 -
0x7fff92a3dff7 com.apple.print.framework.Print (10.0 - 265) <3BC4FE7F-78A0-3E57-8F4C-520E7EFD36FA> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff92a6d000 -
0x7fff92a78ff7 libkxld.dylib (2782.10.72) <68E07A32-28F5-3FBB-9D74-00B4F53C2FD4> /usr/lib/system/libkxld.dylib
0x7fff92b1c000 -
0x7fff92cccff7 com.apple.QuartzCore (1.10 - 361.15) <72A78C43-30DF-3748-9015-4B28119DB27B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff92ccd000 -
0x7fff92dffff7 com.apple.MediaControlSender (2.0 - 215.15) <454420EB-E6FE-3074-8D58-67471E1D61E5> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
0x7fff92e00000 -
0x7fff92e1ffff com.apple.CoreDuet (1.0 - 1) <36AA9FD5-2685-314D-B364-3FA4688D86BD> /System/Library/PrivateFrameworks/CoreDuet.framework/Versions/A/CoreDuet
0x7fff92e20000 -
0x7fff92e22ff7 libutil.dylib (38) <471AD65E-B86E-3C4A-8ABD-B8665A2BCE3F> /usr/lib/libutil.dylib
0x7fff92e23000 -
0x7fff92e6cff3 com.apple.HIServices (1.22 - 520.12) <8EAC82AB-6A7D-3606-AF6F-60A9410D1278> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x7fff92e6d000 -
0x7fff92e78fff com.apple.AppSandbox (4.0 - 238.10.1) <4C171026-DC9A-3CEE-AB42-110859674F61> /System/Library/PrivateFrameworks/AppSandbox.framework/Versions/A/AppSandbox
0x7fff92e96000 -
0x7fff92e98fff com.apple.CoreDuetDebugLogging (1.0 - 1) <9A6E5710-EA99-366E-BF40Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
Try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
Safe Mode - About
Safe Mode - Yosemite -
MS Word Crashes after saving document
I'm using MS Office 2011. After upgrading my Macbook Pro to OS X 10.9.4, my Microsoft Word (version 14.4.3) crashes after saving a Word document. I've tried using Word in Safe Boot and the same crashing happens after two or three saves to the Word document I'm working on. I've also tried emptying the AutoRecovery folder, and moving the files "com.microsoft.Word.plist" and "Normal" to the desktop. All to no avail. Word still crashes after two or three saves to the document. Please help! It's so frustrating to lose the changes I'm making in a document due to Word crashing after saving.
First test in a new User to verify that Office is now working correctly in another User. Log into Guest User or create a new User in System Preferences.
If the problem goes away, the problem is in your User's account.
If the problem exists in the new User.... you need to reinstall Office.
Be sure to fully update after reinstalling.
Be sure you have your CD Key for activation.
Updaters have to be applied in order. Depending on what version installer you have, there are only two combo updaters that you might need.
(If you have an early installer you'll first need to update to 14.1.0)
Microsoft Office for Mac 2011 Service Pack 1 (14.1.0)
http://www.microsoft.com/en-us/download/details.aspx?id=17198
(Later installers installed 14.2 or higher.)
Microsoft Office for Mac 2011 14.4.3 Update (requires 14.1.0 or newer)
http://www.microsoft.com/en-us/download/confirmation.aspx?id=43378
Install Basics
Not only should Safari be quit but all browsers and hidden Microsoft processes like the Microsoft Database daemon and SyncServicesAgent. To disable these applications:
Log out under the Apple in the Menu bar
Log in and hold down the Shift key (this disables all startup items including the hidden ones)
Restart after installing 14.1.0 and again after installing 14.4.3
Note for the MAU and MERP updaters you do NOT have to restart after updating. These are found in the root Library:
/Library/Application Support/Microsoft/
Why Restart?
The Restart after updater will force a file that stores the version info to update. This should happen automatically but sometimes it doesn't. The next updater will fail and you will have to re-install Office. The restart is a quick step that will save time in the long term. -
Word Crashes after changing the style of 'Bullets'
Hi,
I hope someone can help me this problem. The problem occurs when I use Microsoft Word 2004 for Mac.
Word crashes when I go into the Formatting Palette > Bullets and Numbering and then try to change the style of the bullet. I noticed that in the drop down box of bullet styles there are two or three blanks spaces rather than an actual bullet. Then when I move the mouse over the blank entries in order to click on an actual bullet style, Word crashes.
Should I uninstall Word and then reinstall it? Or is there a much simpler way of fixing the problem?
I have only had my MacBook for 10 days and I am already having so many problems with Microsoft Word.
Thanks in advance.
Mac OS X (10.4.9)Since Word is not an Apple product, you'll get better response if you use a forum dedicated to Microsoft's Mac products such as <http://groups.google.com/groups/dir?sel=33607053> rather than an Apple forum.
Be sure to search the forum first in case someone has already had a similar question answered. You'll get your answer faster this way. Post your question in the forum if you don't find anything that helps you. -
Mac mail CRASHING after Yosemite update 10.10.3
Are you KIDDING APPLE?
mac mail CRASHING after Yosemite update 10.10.3
The program is completely unusable and crashed after update.
Computer is less than 1 month old and can't run a basic mail program
I REALLY HOPE APPLE FIXES THIS BUG ASAP
Without fix I will return the computerTrue,
I also have AppleCare, but unfortunately, after calling them they can't determine what is creating the problem either.
Other forums have shown other troubleshooting steps which didn't solve my problem, but may help others:
Mail app keeps crashing after Yosemite update
Mail crashing after upgrading to 10.10.3
Lets cross our fingers that 10.10.4 will be out shortly to fix this
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