Word crashing whilst offline files enabled

Hi all,
Having a few issues with Microsoft Word crashing whilst using offline files through the Sync centre.
We use folder redirection to a central server, and supplement this with offline file sync for when they are off-site.
When 'Online' the documents can be opened and saved without issue, however as soon as the laptop is taken home, Word will open a document and then crash. The same goes for trying to save it. A new document will not crash until a save is attempted.
I believe this is down to offline files and perhaps the location they are trying to save in (C:\WIndows\CSC??). Anyone have any ideas on a fix? I'm going to play around with permissions a bit later to see if that has any effect, and also try saving and opening
from a local location (such as USB).
MS Office 2010
Windows 7 Enterprise 64bit
Lenovo L430 ThinkPads i3 4GB RAM Integrated graphics
Thanks.

Hi,
In regarding of the issue, I have some questions about the issue:
Did the other programs crashed when you opened the other format of the offline files, such as Excel file, txt file?
Did all the local Word 2010 files crash when saving?
Let's do the test to narrow down the issue:
Open a other format offline file (Excel or other) through Sync center, if it still makes the program crashed, please try to
reinitialize the offline cache and then follow the below link to re-use the offline file:
http://windows.microsoft.com/en-us/windows/working-with-network-files-offline#1TC=windows-7
If the issue only occur with Word offline file, we may force on the Word program itself. I recommend we may try the steps mentioned in the following article and check if it helps:
http://support.microsoft.com/kb/921541
If the issue still exists, please try the following methods:
Verify/install the latest updates
Start Word in safe mode, the issue may be caused by some add-ins. (http://office.microsoft.com/en-us/powerpoint-help/work-with-office-safe-modes-HP010354300.aspx)
Repair Office 2010.
Hope it's helpful.
Thanks
George Zhao
Forum Support
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Hi,
There is no such PowerShell command can achiev this. Maybe you can use a script to get the user name with folder redirection enabled. However, I am not familiar with writing script, and it would be better for you to ask in script forum below for professional
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http://social.technet.microsoft.com/Forums/en-US/home?forum=ITCG&filter=alltypes&sort=lastpostdesc
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How can I get a list of all laptops or users with folder direction enabled or offline files enabled, be it sccm or poerwshell . i have struggled for a week.

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Folder redirection with Offline files enabled - Can I change the location of the locally cached files?

I have a 2012 r2 server setup with folder redirection and offline files enabled. All this works perfectly.
As you probably know, the local cache for offline files is stored at c:\windows\csc\v2.0.6\namespace\servername\
The problem I have run into is that one user (who cannot be told to delete files cough ceo cough) has a very large documents folder, and a small SSD drive for his C drive. So the offline files are filling up his SSD. He wants all his files to be synced,
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What I would like to do is move the Offline files to his D drive which is a large drive, however I have been unable to find any official method for doing this. Is there any provision to change this?
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Hi,
The following article is for Windows Vista but it should work at least in Windows 7.
How to change the location of the CSC folder by configuring the CacheLocation registry value in Windows Vista
http://support.microsoft.com/kb/937475
Meanwhile creating a symbolic link should also work like:
mklink /d "C:\Windows\CSC" "D:\CSC"
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Note 2: As mentioned above, you may need to re-sync the offline files. Personally I also think robocopy will not work.
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Photoshop CC crashed whilst saving & file is now 0kb file size, all work has gone

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It's not a file, it's just temp data and if the actual file structure is invalid for whatever reason, it won't do anything. Simply write off the lost file and by all means read this to avoid such issues in the future:
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Hi,
“For example if user 'dave' has a shortcut on
\\server1\users\dave\desktop, that points to
\\server2\files\shortcut_target.doc (i.e. a
directory we don't want to have offline file behaviour with) - it will make both files available offline.”
Based on my knowledge, Windows only synchronous the shortcut in this offline folder. What do you mean “it will make both files available offline.”
For further research, I suggest you may enable sync log and try to repro this problem. Then move to Event Viewer -> Applications and Service Logs ->
Microsoft -> Windows -> OfflineFiles, right click SyncLog and chose “Save all event as…” to export these event log. Here is my e-mail:
[email protected]. You could contact me, then
I would assist you for this problem.
Please refer following to enable SyncLog:
How to enable the "SyncLog Channel"
===========================================
Offline Files defines four event channels through the Windows Event Viewer.
The channels are listed under the following hierarchy in the left-most pane of the viewer,
Event Viewer -> Applications and Service Logs -> Microsoft -> Windows -> OfflineFiles
If you see only one channel in the event viewer it will be the "Operational" channel. The remaining channels are known as Analytic or Debug
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To enable Analytic and Debug logs, highlight the "OfflineFiles" entry in the Event Viewer left pane. Select the "View" menu and check the
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While four channels are defined, only two are currently in use in Windows 7.
SyncLog Channel
================
This channel is of the "Analytic" type as defined by the Windows Event viewer. Because this is an "Analytic" channel, you must enable the
channel before events are generated to the associated log. To enable this channel, right click on the "SyncLog" entry in the left pane of the Event Viewer. Select the "Enable Log"
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This may also be configured using the channel’s Properties page, also accessible through the Event Viewer. When you no longer want
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The purpose of this channel is to generate events specific to synchronization activities within the Offline Files service.
This may be helpful when questions arise about why a particular item is or is not being synchronized or questions about why a particular
sync operation is failing.
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ”

FIles stuck in offline files

I have offline files enabled. I have transparent caching enabled as well, however the network latency is not high enough to trigger transparent caching. I have the "All files and programs that users open from the share are automatically available offline"
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thanks and regards,
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Hi,
Have you checked Event Log, generally speaking, it should record this events if there is any problem when offline file Syncs.
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Roger Lu
TechNet Community Support

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Offline Files Sync Schedule

Hello Everyone,
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Hi,
You can configure the policy to synchronize during log on or log off. But in Windows 7, synchronization can happen automatically and in the background, without requiring the user to choose between online and offline modes.
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Event Viewer
Log Name:      Application
Source:        Application Error
Date:          6/13/2012 12:45:09 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Investigation1
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Fault offset: 0x0000000000000000
Faulting process id: 0x11c0
Faulting application start time: 0x01cd4994a74f8694
Faulting application path: C:\Program Files\Microsoft Office\Office14\WINWORD.EXE
Faulting module path: unknown
Report Id: e614f3d5-b587-11e1-b4e1-cc52af403538
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
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</System>
<EventData>
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    <Data>4d83e2f6</Data>
    <Data>unknown</Data>
    <Data>0.0.0.0</Data>
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Offline Files Not Enabling via GPO

Hello,
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Hi Mike,
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Bump - Wondering if anybody has seen this before?

Word crash with sharepoint document and copy-pasting image from paint

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All systems are in a world-wide enterprise environment (>20.000 users) – So I guess from that side everything is configured OK.
There is a problem saving the file.
Usually this is because the disk or floppy disk is too small for the file or is full, RAM memory is low, or there is a permission problem with the drive the file is being saved to.
If the amount of disk space for a paging file is low, save the file to another drive. If the RAM memory is low, increase available RAM. If permissions to the drive do not allow you to save to that drive, save the file to another drive or request
permissions from the administrator to save files to the drive.
Note This error can also occur if the computer is running a version of antivirus software that is incompatible with the Microsoft Office or must be updated.

Hi,
What is the version of Word?
Sometimes the Preview Pane in Windows File Explorer may conflict with Word, thus the error message appears. If you have enabled the Preview Pane in File Explorer, disable it to check the result. For example, in Windows 8.1, Open File Explorer, click
View tab on the top -> Panes -> Click Preview Pane to enable or disable it.
If the issue persists, I suggest you collect the event logs to find the cause of the crash:
Press Win + R, type "eventvwr" in the blank box, press Enter to open Event Viewer. Browse to Windows Logs -> Application, check if there is any error about the crash.
You can send the event logs to our email address and we can help analyze the problem:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
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Offline file availability

I just bought a macbook pro which i will be using in a windows environment at work. We are running Microsoft Exchange Server 2003 which is not supported by Snow Leopard. I currently keep all my files on the server in a personal account which only I have access to. On my old laptop (PC), I used to tick certain folders for availability offline. This meant that without an internet connection I could still access these files, edit them, and when I next went to the office these would automatically update the server files with these changes. I have not yet been able to find out how I can do this on my macbook. I am planning on running bootcamp with windows 7 whilst in the office, however, some of my personal stuff will primarilly be accessed from the mac osx platform while I am at home. I may however also want to access these files at work while working in windows, make changes and have these changes be saved to the same location as the fils I will access and edit in mac osx. The reason I keep everything backed up on the work server is for security (online back up), and because I own the company, and keep the files in a folder only accessible by myself so there is no issue with privacy. I recognise that the administrator could access these files but there is nothing there I would be concerned about.
I want to avoid having a personal folder on my mac hard drive and a copy on my windows hard drive with both just synching with the server when connected to it. I am concerned with two copies this will just eats space. Any ideas?

Hi,
There isn't an Offline Files service in 2008 R2. You may need to install Microsoft Windows Mobile Device Center 6.1 Driver for Windows Vista (64-bit).
For more detailed information, please refer to the article below:
Enable Offline Folders on Windows 2008 R2 x64 Workstation
http://esense.be/33/2011/11/21/enable-offline-folders-on-windows-2008-r2-x64-workstation/
Please Note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Regards,
Mandy
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Word crashing whilst offline files enabled

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