Word cross references not converting to hyperlinks

The cross references (i.e. {REF Welcome \h}) to bookmarks in
my Word document are not converting to hyperlinks in the HTML when
I have "Convert references into hyperlinks" checked when importing
the Word document (either in doc or docx format). This did work
with the older version Robohelp 5. Is there a setting I'm missing?
Thank you!
Pat

You said you've tried mapping styles.
I solved a similar situation. This involved a FrameMaker book imported by reference to RoboHelp. A cross reference to the paragraph style "Figure Title" was not getting converted.
I realized that in RoboHelp, I had mapped "Figure Title" to "None" or no output. (I do not want figure titles appearing in the online output, only in print).
Therefore, since the style was not mapped, the content was excluded and the cross reference did not get converted.
A different situation, but perhaps it can point you in the right direction.
Try changing the cross reference in FrameMaker to the next nearest heading, table title, or figure title. See if that makes a difference.
Make sure all the styles from each of your FrameMaker files is mapped to a RoboHelp style.

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    Tel: +1.514.337.2114
    Fax: +1.514.337.2115
    Mailto:[email protected]
    http://www.atrionintl.com/ & http://www.reachlegislation.com
    Address: 4777 Levy, Montreal, Quebec, H4R 2P9, Canada
    Avis:
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    From:
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    To:
    Yadira Chaves <[email protected]>
    Date:
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    Subject:
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