Word doc saved/printed as PDF looks bitmapped

I have a client who is trying to save an electronic letterhead as a PDF in order to send neditable legal documents. However, when they try this, everything in the PDF appears bitmapped. The cient described it as "fuzzy" or "soft", but when you zoom in, everything, including fonts and inserted images, look rasterized/bitmapped (see attached). I'm told this is occurring in older versions of Word as well as 2007 versions. Has anyone come across anything like this or have a solution?
Thanks

Interesting. When I examined the document more closely, the PDF is made up of two Word documents, an older one from May and a new one from October.
The preflight tells me that everything from the newer portion has somehow been converted to bitmap, including graphics and text. Everything exported as bitmap when I used the Export All Graphics command. All of these graphics and text have the bitmapped look shown in the jpegs attached to the original posted question. I cannot use the Touch Up Text tool to edit any of this text.
The text from the older one is sharp (see attached). The graphic is soft but not bitmapped (see attached). The graphics (logos and signatures) from the older portion exported with the Export All Graphics command, but the text did not. I can use the Touch Up Text tool to edit the text in this portion.
Preflight also tells me that no images or fonts are embedded, throughout the entire PDF.
The Object Data Tool wouldn't show anything when I double-clicked on each image as instructed.
Thanks

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