Word doc. to PDF - title page font disappears plz help

I had created a US word document (standard 8 1/2' x 11') with a cover page.
The cover page has a black background and white font.
I pdf'd the material and printed it out no problem.
When I converted the US document to UK (A4 paper size) and pdf'd it the white font disappeared from the cover page (only when pdf'd).
So...
In the US word document it appears - when it goes to pdf  everything is gold!
In the UK word document it appears - when it goes to pdf it's gone.
If anyone has any helpful information it would be greatly appreciated.
I am desperately trying to finish this project.
Thank you so much,
Stacey

What version of Acrobat? What OS? How did you create the pdf (using the pdfmaker, printing to Adobe PDF, printing to a postscript file and Distilling, using the Microsoft PDF creator plug-in?

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