Word docs don't open full screen on iBook

My brother, up in Maine, I'm in NY, has an iBook with Word X on it. (I don't know the version of OSX he has but he probably hasn't updated it since he bought it... I am not sure of the model of his iBook either. I can find out.) His main complaint is that Word documents don't open full-screen (once he drags the window to fill the screen) upon reopening or with new blank documents.
I am wondering if Word doesn't like certain screen resolutions. I don't know what he is using now but I have suggested he try some others. Does anyone know if Word docs won't act right under certain screen resolutions? Or if it is something else, what can we do so that docs open fully.
He bought the Mac thinking it was easier to use but this one thing has kept him from using it at all! He is using this for his business, a used book shop, and would use Word to list books. I hope to fix this so he can see the value of the Mac.
Cheers,
John
(who's been using Macs for years.)

We really need to know which version of the OS he is using, and the iBook model would be good to know, too.
You may want to poke around on Microsoft's Mactopia and see if there are some hints for him there.

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