Word document created by Workflows do not open

We are using Sharepoint Online (2013 version) and sharepoint Designer 2013
We have a requirement by which we would like to update a 'Word template' with the metadata information from a Document Set. A word document is created after the workflow executes, but the
created document is corrupt.
It does not open in Word Web App and when I open it using Word, I get errors.
I have Word 2010 installed on my machine. Can this be some kind of incompatibility?
I was going through some threads in this forum and noticed that this problem has been reported before also.
Is this some kind of a known issue when creating documents using Designer workflows?
What will be the alternate solution to meet this requirement
Any suggestions in this regard would be helpful
Regards,
Maneesh Agrawal

Hi,
According to your post, my understanding is that the word documents created by workflow could not open.
Did the issue occur in other libraries? You can create a new workflow, then check whether it works.
You can also use the Copy item action for a workaround.
Here is what you can try.
1. Have your template in a folder that is hidden from your views.
2. Copy the template file with a name of your choice using "Copy list item" action
3. Use "Update List Item" action to change the properties.
For more information:
http://community.office365.com/en-us/forums/154/t/155334.aspx
As this is the forum for the SharePoint server, I’m not familiar with the SharePoint online.
For this issue, you can also post your question to the forum for SharePoint Online:
http://community.office365.com/en-us/forums/154.aspx.
More experts will assist you, then you will get more information relation to SharePoint Online.
Thank you for your understanding and support
Thanks & Regards,
Jason
Jason Guo
TechNet Community Support

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