Word documents don't always open

Hello,
We are still researching this issue. Here are some of the behaviors we have observed. We have iViews which open a word document in a new portal window. These have worked in the past. Unexpectedly we started seeing the behavior that you could save the document, but not open it. It varied across systems and for users. Also, if we opened Word with a blank document and then clicked the link, the word document would load.
Does anyone have any suggestions for this odd behavior?
Thank you,
Wendy

Hi Wendy,
Yeah these issues are difficult to replicate.
Has there been any upgrade patching to your portal or also to browser/ OS.
Can you please try this in another browser Mozilla Firefox or Google Chrome. If there is any IE6/IE7 installed on any other machine, then perhaps that would be the best way to test. Also, can you try and see the settings in Explorer Bar--> Tools --> Folder options --> File Types.
Also, please try to clear your browser and portal cache and then test.
Thanks,
Nikhil

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