Word + Excel 2010 - Showing 'another user' on opening a file

Hi,
Bit of a odd question I would imagine but its quite a critical issue for us due to the nature of our work. All our employees have the latest Dell machines with Windows XP Pro and Office 2010 installed ... now we have a series of map drives (about 12) each
having over 500,000 documents in (across various directories). Now when a user opens a document either in Word or Excel it goes ready only and produces the 'document can only be opened in read only' message.
Now this is all normal, the bit that confuses me is 90% of the time it says 'document in use by another user' ... and 10% of the time, it will actually say the user who is in the document (using their logged in username) ...
In short, what I'm getting at is, how can I make office applications, namely word and excel say who is in the file, rather than 'another user'. This used to work perfectly in Office 2003 but since the upgrade to 2010 it's stopped.
Thanks
Mike

There is a public blog on file locking issues (http://blogs.technet.com/b/the_microsoft_excel_support_team_blog/archive/2012/05/14/the-definitive-locked-file-post.aspx).
I would suggest the following:
If you are seeing problems where the file is locked when double clicking from Windows Explorer, but the files open up correctly when opened in Excel or Word, do the following:
Turn off the Preview Pane, Details Pane and pop ups that show information about file and desktop items
This is a problem that has been reported to affect Windows 7 clients only, not Windows XP. The problem here may have something to do with the Windows Explorer in Windows 7. We are currently investigating this further and will post more information as it is
available.
In a Windows Explorer window, do the following:
1. Right click on the Start Button.
2. Click 'Open Windows Explorer'.
3. At the top left click Organize > Layout
4. Uncheck Details Pane and Preview Pane.
5. On a Windows menu, click on Tools > Folder Options. In the box that opens up, click on the View tab. Scroll down the list to
“Show pop-up description for folder and desktop items” and clear the checkbox and then click OK.
If you are seeing issues where the wrong user name is showing up, there is a known bug on that and a fix:
In cases where the wrong user name is displayed in the file lock dialog
Sometimes where it says 'another user' it has the name of someone that didn't open the file or it has no name at all. Just a big ' ' where a name ought to be. Fear not, there is a fix for this problem. The flavor depends on
whether you have Excel 2010 or Excel 2007. The below KB Articles contain hotfixes that address several issues, not just the file locked issue. But in the dialog of the article you will see this as one of the problem descriptions:
Assume that you have an .xls file that is protected by Information Rights Management (IRM) on a network share. When you open the file in Excel 2007, a File In Use dialog box appears. However, the dialog box does not display the
correct name of the user who locked the file. Therefore, you cannot edit the file.
Understand that these fixes don't make the File in Use dialog go away, they just correct the problem of showing bogus user name information on the dialog itself.
Excel 2007 -
http://support.microsoft.com/kb/2598133
Excel 2010 -
http://support.microsoft.com/kb/2598143
Will Buffington
Microsoft Excel Support

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