Word, Excel, etc not opening
Hi there,
I have been having a few problems with opening Microsoft Office applications on my mac. Firstly, the word icon kept disappearing from my dock. I tried deleting the dock plist files and also the microsoft office plist files from library - preferences following advice from an online forum.
I've also done a hard drive disk utility repair.
Now, none of the microsoft office applications work (word, excel, etc).
The error message I get includes this:
Dyld Error Message:
Library not loaded: @rpath/mbukernel.framework/Versions/14/mbukernel
Referenced from: /Users/andybooth/Desktop/Microsoft Office 2011/Office/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Reason: image not found
My Mac is running OS X 10.6.8
Any help gratefully received!!!
Thanks very much,
Andy
Templeton Peck wrote:
Please post Office related questions on Microsofts own forums for their Apple products as Apple Communities only provide support for Apple products
With all due respect, I disagree most vigorously.
I can find nothing like this either in the Apple Support Communities Terms of Use, or in the Community etiquette. I quote from the latter:
"Apple Support Communities exists to enable community members to help each other get the most out of their Apple products and services."
In my book, helping a community member to use Microsoft Word (or any other legal third party software) effectively on his Mac certainly qualifies as helping him to get the most out of his Apple product.
To my mind, there are only two further points.
(1) Has the question been posted in the right forum? That's significant, because posting in the wrong forum creates noise. For instance, posting in the Lion forum a question about using MS Word under Snow Leopard creates noise, because the correct answer for Lion may be very different from the correct answer for SL.
In our specific instance, the OP erred in posting a software question (using MS Office under SL) in a forum dedicated primarily to a specific hardware platform (MacBook Pro). The correct forum would have been Mac OS X v10.6 Snow Leopard.
(2) How likely is the OP to find get a useful answer? In this respect, sig was right to refer him to Microsoft's Office Mac support site, because that's where the OP is likely to find many dedicated users of this particular software, and thus has a much better chance of finding the answer he's looking for. But that's not the same thing as telling him that he shouldn't post such questions in the Apple Support Communities.
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Path: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
Identifier: com.microsoft.Excel
Version: 14.0.0 (14.0.0)
Build Info: Unknown-100825~0
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Referenced from: /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
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in /Applications/Microsoft Office 2011/Microsoft Excel.app/Contents/MacOS/Microsoft Excel
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0x97ff0000 - 0x9804afe7 com.apple.CorePDF 1.3 (1.3) <3293C017-8294-402E-79C7-AA728A7B9535> /System/Library/PrivateFrameworks/CorePDF.framework/Versions/A/CorePDF
0x9804b000 - 0x9892bff7 com.apple.AppKit 6.6.7 (1038.35) <8070FE1F-1B86-F58C-441F-FF8629F5061D> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9892c000 - 0x98a68ff7 com.apple.audio.toolbox.AudioToolbox 1.6.6 (1.6.6) <F4E5167C-E184-8D2D-082B-0B3EB751F707> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x98a74000 - 0x98d98fef com.apple.HIToolbox 1.6.5 (???) <F21289A3-A00E-0BC3-66F1-7557862CE7EB> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x98d99000 - 0x991ceff7 libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <4D2F47EF-BD32-1E3C-6A0A-438896ADE2BE> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x991cf000 - 0x991d8ff7 com.apple.DiskArbitration 2.3.1 (2.3.1) <AAE0185D-4A47-1833-27A3-03FDF734A3BA> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x991d9000 - 0x99292fe7 libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <03186216-0A12-4AA9-D7BA-3E3551A1195C> /usr/lib/libsqlite3.dylib
0x99293000 - 0x9929eff7 com.apple.CrashReporterSupport 10.6.7 (258) <FE4FBB43-95B6-1BBF-DECD-A90BB5B8BF45> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x9929f000 - 0x992a4ff7 com.apple.OpenDirectory 10.6 (10.6) <7E8AFE74-1FA9-7B35-A0E3-545959A9CA73> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x992a5000 - 0x99313ff7 com.apple.QuickLookUIFramework 2.3 (327.6) <0A8CF0E7-9ED7-31F2-B6CC-7EE5A5F2EEC9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.f ramework/Versions/A/QuickLookUI
0x99324000 - 0x99452fe7 com.apple.CoreData 102.1 (251) <0C2636F3-CCB4-5ED9-1D3E-5AE36BE57071> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x99461000 - 0x99472ff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <B59157A1-8796-CE8F-2508-EB96F093F6A7> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x99479000 - 0x994bdff3 com.apple.coreui 2 (114) <1A3C3B7F-3837-6477-3114-47F6BFD56CB2> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x994be000 - 0x99504ff7 libauto.dylib ??? (???) <7CB1AB76-50A2-8E56-66E4-CF51CA75B177> /usr/lib/libauto.dylib
0x99505000 - 0x99515ff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <95DC4010-ECC4-3A75-5DEE-11BB2AE895EE> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x99516000 - 0x9951dff7 com.apple.agl 3.0.12 (AGL-3.0.12) <2F55EF92-4D25-56FD-8623-A3231F32F49C> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x9961f000 - 0x9961fff7 com.apple.ApplicationServices 38 (38) <EAF1BC8C-4FD4-4300-B8F7-4B24E49125E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x99620000 - 0x99620ff7 com.apple.quartzframework 1.5 (1.5) <7DD4EBF1-60C4-9329-08EF-6E59731D9430> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x99621000 - 0x9966afe7 libTIFF.dylib ??? (???) <883E22E0-2D17-14F4-0B7D-69025BA7EFD8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x996ac000 - 0x996e5ff7 libcups.2.dylib 2.8.0 (compatibility 2.0.0) <A618C135-8463-B2C4-C3E5-16DD58E0E389> /usr/lib/libcups.2.dylib
0x996f6000 - 0x99757fe7 com.apple.CoreText 3.151.8 (???) <940ECF78-8BC2-B74E-F815-FDFFB3C550C2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x997da000 - 0x99827feb com.apple.DirectoryService.PasswordServerFramework 6.1 (6.1) <9E35835E-BC33-F8EC-8F3B-84D51DEBDB16> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordS erver
0x99828000 - 0x998c0fe7 edu.mit.Kerberos 6.5.11 (6.5.11) <88CA2CC8-9005-E017-6D61-5809C3CE5FC6> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x99908000 - 0x999c4fff com.apple.ColorSync 4.6.6 (4.6.6) <8FB2E63C-FA84-1CFD-15ED-F9FEC7A019A6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x999c5000 - 0x99a45feb com.apple.SearchKit 1.3.0 (1.3.0) <7AE32A31-2B8E-E271-C03A-7A0F7BAFC85C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x99a46000 - 0x99a49fe7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <1622A54F-1A98-2CBE-B6A4-2122981A500E> /usr/lib/system/libmathCommon.A.dylib
0x99b8d000 - 0x99ba8ff7 libPng.dylib ??? (???) <ED4DF104-C0A1-6614-7CEE-DA0937196DD3> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x99ba9000 - 0x99c44ff7 com.apple.ApplicationServices.ATS 275.15.1 (???) <6AFD74A0-3A75-1362-E1EC-FC85EE3F68B2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x99c45000 - 0x99cedffb com.apple.QD 3.36 (???) <5A93B258-3853-636F-DB26-223642DA2779> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x99f08000 - 0x99f4aff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <1AE34B00-8A62-1E51-935F-BB3F0E4BE50F> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x9a000000 - 0x9a012ff7 com.apple.MultitouchSupport.framework 207.11 (207.11) <6329EE2D-725B-D1E5-D613-EB3A9CCF498F> /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/Multit ouchSupport
0xffff0000 - 0xffff1fff libSystem.B.dylib ??? (???) <E9242C9C-0EE8-0658-F002-D05DA4164F0F> /usr/lib/libSystem.B.dylib
Model: MacBookPro8,1, BootROM MBP81.0047.B0E, 2 processors, Intel Core i5, 2.3 GHz, 4 GB, SMC 1.68f96
Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 5.100.198.104.3)
Bluetooth: Version 2.4.5f1, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: TOSHIBA MK5065GSXF, 465,76 GB
Serial ATA Device: HL-DT-ST DVDRW GS31N
USB Device: FaceTime HD Camera (Built-in), 0x05ac (Apple Inc.), 0x8509, 0xfa200000 / 3
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfa100000 / 2
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0246, 0xfa120000 / 5
USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x821a, 0xfa113000 / 7
USB Device: Hub, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0xfd110000 / 3 -
Word 2008 will not open in Lion
I upgraded to Lion last night and had no problems with Word 2008 opening. Now, after a few restarts, Word 2008 will not open. When I click the icon on the dock, I get the following error message:
Microsoft Word.app/Contents/MacOS/Microsoft Word
0x8fe53000 - 0x8fe859c7 dyld (195.5 - ???) <134323A7-49DC-3A9D-ACFD-32FAD0FD6BA2> /usr/lib/dyld
Model: MacBookPro7,1, BootROM MBP71.0039.B0B, 2 processors, Intel Core 2 Duo, 2.4 GHz, 4 GB, SMC 1.62f6
Graphics: NVIDIA GeForce 320M, NVIDIA GeForce 320M, PCI, 256 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1067 MHz, 0x80CE, 0x4D34373142353637334648302D4346382020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.100.98.75.6)
Bluetooth: Version 2.5.0f17, 2 service, 12 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: Hitachi HTS545025B9SA02, 250.06 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26100000 / 2
USB Device: Built-in iSight, apple_vendor_id, 0x8507, 0x24600000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06600000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8213, 0x06610000 / 5
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0236, 0x06300000 / 3
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x06500000 / 2
Can anyone help explain what's going on?
Thanks!!Hi,
No, no problems here with Office 2008, or 2011. Some people seem to think that 2008 had to be installed before the Lion OS was installed. I have reinstalled in on one of our machines that had issue with 2008, and I have installed after the Lion install was done. I had to install it twice as the first time didn't take.
You might try to reinstall Office 2008 - when I did it, the machine seemed to respond faster to opening Office documents, and we have had no glitches, so far, and that has been a couple of days.
I feel there are some possible issues, adn that Mickey Soft is working on it - I would expect an update from Mickey Soft, soon. It's not an Apple problem, as I see it, as over two dozen machines were updated that had Office 2008 on them, and ony one machine had issues.
Cheers,
M. -
How do I get Safari to automatically open Word, Excel, Etc. files?
I can't get Safari to automatically open Word, Excel, Powerpoint, etc. files when I click on them from a Web site or Web-based email. They are automatically downloaded, but not opened. PDF files, and other "safe" file types, open automatically. The ""Open safe files after downloading" box is checked.
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- jcorroonThere is no glitch. Lion does support Office and Word. You can use Office 2008 or 2011.
Regards
TD -
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I'm hoping someone can shed some light. I am a NEW user of Macs and just bought an iMac and have been having fun however I am getting an error message every time I open the Word, Excel, Power Point, etc. programs in Microsoft Office 2004 that say "An unexpected error occurred while trying to load the Microsoft Framework library. Anyone know what I should do to get rid of this message from popping up each time? Thanks!
SeanStart with http://www.officeformac.com/productforums/
Once you sort out that problem, see these
Switching from Windows to Mac OS X,
Basic Tutorials on using a Mac,
MacFixIt Tutorials, and
MacTips Learning Centre.
Additionally, *Texas Mac Man* recommends:
Quick Assist.
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A guide for switching to a Mac.
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