Word has not been started on this computer

Question

I have the Adobe Technical Communication Suite and Microsoft
Office 2007 installed on my office computer. My operating system is
Windows Vista. In RoboHelp HTML, I have been trying to generate
printed documentation through the Single Source Layouts, but I
receive the following error message every time: "Microsoft Word has
not been started on this computer. Launch Word and click the 'Start
using Microsoft Word' option before generating Printed
Documentation again."
I have indeed opened Word--many times in fact--and I don't
see an option for "Start using Microsoft Word," so I'm stumped.
I am an administrator on the computer, and I installed both
Office 2007 and TCS, in that order, on my system.
In attempting to resolve the problem, I have
- Tried to generate printed documentation for both old and
new projects
- Tried generating .doc, .docx, and .pdf files.
- Uninstalled TCS and Office 2007 and reinstalled them, with
Office 2007 first and then TCS.
- Enabled all macros in Word 2007.
- Removed PDFMaker.dot, according to the suggestion on in the
Print Issues section of Peter Grainge's Web site.
None of these attempts has corrected the problem.
Interestingly, though, I can import a Word file into my RoboHelp
HTML project just fine.
If anyone has any suggestions for how to resolve this
problem, I would be most grateful.

Answer 1

I've got it! As you assume, Peter, is has to do with the roaming profile. The RoboHelp templates were in the roaming profile (C:\Users\xxx\AppData\Roaming\Microsoft\Templates - where xxx ist my user name) but in Word they were not activ. I could activate them in Word (in Word-Options / Add-Ins / Manage ... go to) but when I restart Word, they were inactive again.
Now I changed in Word-Options/Extended/General button "path for files" the path for "user templates" and "startup" to directories outside the roaming profile (i.e. c:\robohelp\startup). I copied the RoboHelp Templates (PrintDoc.dot, Style Mapping.dot and RoboHook.wll) to the new "startup"-directory. I started Word and now the RoboHelp templates were active!
ThenI started RoboHelp HTML and tried to generate printed documentation - and now it worked For a short time I could see a message like "waiting for register VBA macros". I think that was the most important thing. But I don't know what happend in the background (couldn't find anything in the registry) Now I changed the path back to my originally roaming profile-directories - and the "printed documentation" still works!
Best wishes
Olaf
P.S.:
I use the German version of Word 2007, so maybe my translations are not correct - sorry
German (what I saw)
my translation
Word-Optionen
Word-Options
Add-Ins
Add-Ins
Verwalten ... Gehe zu
Manage ... go to
Erweitert
Extended
Allgemein
General
Dateispeicherorte
Path for Files
Benutzervorlagen
user templates
AutoStart
Startup
I believe, in other cases the start of "RoboHelp for Word" did the same thing - register the VBA macros - Don't know, why it didn't worked in my case