Word Opens in Safe Mode

For some unknown reason when RoboHelp now opens my Word
document it appears normal for a split second, then errors out. I
have to use Task Manager to close Word, then close the help
project. Then, when re-opening it I receive the message that Word
needs to open the file in Safe Mode. This suddenly started
happening on two different and unrelated Projects and I haven't
re-installed Word, RoboHelp, Service Packs, etc. that would cause a
problem Obviously it's a real pain-in-the butt. Is there a way to
fix the .doc or .rtf file so it will open properly? Any help would
be greatly appreciated.

Try using Open and Repair on the problem docs.
In the Open dialog, select the file, then click the arrow beside Open and choose Open and Repair
If that doesnt help you may want to check the How to troubleshoot damaged documents in Word 2007 and in Word 2010
http://support.microsoft.com/kb/918429
Regards, ~G MCSE, MCDST, MCITP, MCTS, MCP, CCNA

Similar Messages

Firefox has decided to open in safe mode - what do i do now?

Firefox closed unexpectedly several times. This has happened at times before so it was not out of the ordinary. Now it says it has started in safe mode (my computer is not in safe mode). I noticed that MultiFox is not listed in the "File" drop down. Multifox and what looks like the rest of my add-ons are listed in "add-ons". The notice for safe mode asked if I wanted to remove add-ons, bookmarks, and 3 or 4 other things. I don't have a clue what to do. Any suggestions?

Good news and bad news - I found Firefox in Start - But it only has one option - Safe Mode (see image).
Its properties are:
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -safe-mode
The Icons I was using to launch Firefox when I got the Safe Mode Warnings were both Not - Safe Mode (I am assuming):
http://us.mg4.mail.yahoo.com/dc/launch?.gx=1&.rand=e0din885tvjnd and
http://us.mg4.mail.yahoo.com/dc/launch?.gx=1&.rand=7huhfvcor33vt
I opened Firefox with the Start> Mozilla Firefox> Safe Mode and it looks no different than the regular Firefox.
Checked Prog Files x86 - Mozilla. Found Firefox.exe but no Safe Mode. Is it missing or hidden in one of the folders?
I also just now got a Security Warning on a Word doc that Macros and ActiveX have been disabled in this doc. Never had that before - don't have a clue about that either. May not be connected to Firefox but quite a coincidence they happened at the same time.
How do I tell if Firefox is opening in Safe Mode?
Where do I find the Safe Mode Icon in Progs.
Do I have to reinstall Firefox to get the regular Firefox back into the start menu?
Thanks for the help.

The menu bar and task bar are missing. I tried opening in safe mode like instructed but there is no firefox button and I tried opening with shift key down but it doesn't open in safe mode.

all that is showing is bookmark tabs. I can't search or open my home page. I don't have a fire fox button at the top to click on to open in safe mode.

# Maybe you are in ''Full screen'' mode. Use the '''F11''' key to enter or exit this mode.
# Press the '''Alt''' key and while keeping it pressed, press these keys: '''V T M'''. Do you see the menu bar now?

I have no navigation bar and firefox will not open in safe mode to reset to default config. Reinstalling doesn't work. Any help please.

I have no navigation bar ever since I closed it to gain more space on the screen. It won't re-open. Firefox will not open in safe mode, but opens immediately in normal mode with the new improper config, so I cannot reset to default config. I erased Firefox and re-installed and it still opens with the same faulty config. Why does Firefox not give me the safe mode dialog box, why can I not re-open the nav bar, and how can I do these two things, please? Firefox is currently unusable for me without a nav bar and without access to the default settings in safe mode. I cannot research the extensions I'm running since I have no nav bar to go to Tools, Add-ons, Extensions.
== This happened ==
Every time Firefox opened
== I closed the navigation bar to gain more space on the screen and I couldn't re-open it. ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; GTB6.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0)

Hit the '''Alt''' key to show the Menu bar, then open View > Toolbars and select Menu bar and Navigation bar, so they have a check-mark.

Firefox 3.6 keeps crashing on opening. Can't open in safe mode, can't see crash logs. HELP please.

Firefox worked fine last night. No changes/downloads but today it keeps crashing when opening. I downloaded new 3.6 version for mac but same problem. Tried to open in safe mode by going to the terminal and typing /Applications/Firefox.app/Contents/MacOS/firefox -safe-mode but nothing happens. Tried to see my crash reports as per the mozilla (/Library/Application Support/Firefox/Crash Reports/submitted) but the folders don't exist.
Crash report reads:
Add-ons: {7b13ec3e-999a-4b70-b9cb-2617b8323822}:2.7.1.3,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.11
BuildID: 20101012104758
CrashTime: 1288214674
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1287680805
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 726
StartupTime: 1288214672
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.11
This report also contains technical information about the state of the application when it crashed.

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Itunes crashes when i try to open it or open in safe mode

For the last week or so, itunes has been crashing when I try to open it. I've also tried opening in safe mode by holding down the shift and the control key and it never gets into safe mode, it still just quits.
I need to sync my iphone, ipad, and ipod. Not to mention download material from the store.
thanks,
Joan

Hi Lindseyeb!
I have an article for you that can help you troubleshoot this installation of iTunes:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
Thanks for using the Apple Support Communities!
Cheers,
Braden

Firefox crashes when opening and will not open in safe mode

Recently FF3 started crashing when opening. It will not open in safe mode as well. I have uninstalled it including deleting the install folder and profile folders as well as registry entries. Upon reinstallation is will still not launch in any mode.
I have scanned for malware with several scanners and that has not found anything.
Here is the crash report cause - nsCOMPtr_base::~nsCOMPtr_base() | nsDocShell::SetupNewViewer(nsIContentViewer*)
Anti-virus is Trend Micro Worry Free for Business. I uninstalled it and Firefox and then reinstalled only Firefox and still get the same thing.
I do not know what to try next.

Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.3
BuildID: 20100401064631
CrashTime: 1274739594
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0dea000
FramePoisonSize: 4096
InstallTime: 1274097386
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 525200
StartupTime: 1274739562
Theme: classic/1.0
Throttleable: 1
URL: http://en-us.start3.mozilla.com/firefox?client=firefox-a&rls=org.mozilla:en-US:official
Vendor: Mozilla
Version: 3.6.3
This report also contains technical information about the state of the application when it crashed.

Can not open in safe mode

I can not open in safe mode. It launches Utilities instead.
I tried to reinstall Mavericks but it stalled for over an hour.
I found a loose kernel in my HD fielder and deleted it.
Anny ideas? Thanks.
Allan

Using Safe Mode. What happens with a normal boot - same thing? If so then your startup volume needs to be reformatted and you need to reinstall OS X.
Install or Reinstall OS X from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
Boot to the Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Erase the hard drive:
1. Select Disk Utility from the main menu and click on the Continue button.
2. After DU loads select your startup volume (usually Macintosh HD) from the
      left side list. Click on the Erase tab in the DU main window.
3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
      the Security button and set the Zero Data option to one-pass. Click on
      the Erase button and wait until the process has completed.
4. Quit DU and return to the main menu.
Reinstall OS X: Select Reinstall OS X and click on the Install button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible
           because it is three times faster than wireless.
This should install the version of OS X that you had installed.

Since ff13 update to ff13.1 my browser wont open and also wont open in safe mode and i tried to download ff13.0 but it wont open also. so i dont know what to do

since ff13 update to ff13.1 my browser wont open and also wont open in safe mode and i tried to download ff13.0 but it wont open also. so i dont know what to do?

here the other promblem

Can't open in safe mode / clear cache because firefox is frozen

I tried to load a page that seems to have had a buggy embedded video ad, and now Firefox is stuck. It stops responding, but when I force quit and reopen, it opens the offending page again too, and it freezes again. I've tried restarting my computer, and reinstalling Firefox, and the problem keeps happening. I can't follow the advice I've seen here about opening in Safe MOde or clearing my cache, because Firefox freezes before I can do that. I there a way to do these from outside Firefox? I'm using Mac OS X 10.6.8 if that matters.
Thanks!

Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
'''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu:
* Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''.
'''If Firefox is not running,''' you can start Firefox in Safe Mode as follows:
* On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* On Mac: Hold the '''option''' key while starting Firefox.
* On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
;[[Image:SafeMode-Fx35]]
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause.
''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Need help opening in safe mode on HP Mini 311

My HP mini opens on a blue sceen telling me there is no hard drive installed. My dh took it in to Office Depot where he purchased it for me at Xmas and the tech said nothing's wrong with it. It opened normal for him but I don't think the guy tried to get online or had it open for long. When I booted it the first time after this, it booted up but then when I started the virus scan thinking I have a virus or something, the computer froze up within 2 or 3 minutes. I had to do a hard shut down to turn it off. Then when I tried to boot again, back to the dreaded blue screen telling me I have no hard drive installed. I looked up how to open in safe mode and the instructions say to repeatedly hit F8 at the first sceen when I turn on the computer. I tried this until I thought I'd scream and it will not open in safe mode for me. Does anyone have any suggestions to help me. I believe I may have that malware virus that has hit a number of people I know but I can't get the darn computer to open to a screen where I can do anything about it. I can get to BIOS and I clicked on "reset to defaults" bu that hasn't helped anything either. Other than these things, I'm at a lose as to what I can/should do next.

Hi,
You can find part # from the following site:
http://h20141.www2.hp.com/hpparts/?cc=US&lang=EN&jumpid=hpr_r1002_usen
You can buy from there or use part # and eBay it.
BH
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After updating Firefox, it wants to start in safe mode, when you click reset & restart it starts and runs fine, how do I make it stop opening in safe mode?

I recently updated my Firefox to 3.5.9 for Google pack, after doing so Firefox would only open in safe mode. So I started in safe mode that one time. Everafter, when starting firefox it always opens a dialog window about safe mode, I click the option to reset the toolbars and restart, and it starts normally. I'd like to make it stop opening with this dialog, and just open normally without asking about safe mode.
== This happened ==
Every time Firefox opened
== I updated Firefox

See: http://support.mozilla.com/en-US/kb/Firefox+is+stuck+in+Safe+Mode
Your Firefox 3.5.9 is 2 versions behind. The current version is Firefox 3.5.11 which includes several security updates. In addition, support and updates for the Firefox 3.5.x series is planned to end in August 2010. Consider upgrading to the latest version Firefox 3.6.8:
Download Firefox 3.6.8 here: http://www.mozilla.com/en-US/firefox/all.html
See:
http://support.mozilla.com/en-US/kb/Installing+Firefox
http://support.mozilla.com/en-US/kb/Updating+Firefox

When I use Firefox without menu bar I can see bookmarks. How ever when I activate menu bar the bookmark is missing from toolbar. I tried opening in safe mode and resetting toolbar but it didn't fix the issue. I am using version 7.0

When I use Firefox without menu bar I can see bookmarks. How ever when I activate menu bar the bookmark is missing from toolbar. I tried opening in safe mode and resetting toolbar but it didn't fix the issue. I am using version 7.0

Do you mean the Bookmarks Menu button on the Navigation Toolbar?
You only see that button if the menu bar is hidden.

Firefox will not open. I have used this for several years. It will not even open in safe mode. I have un-instaleld it..re-installed it and the same problem occurs. No error messages etc. ANy thoughts?

The program was working fine..now nothing. I have un-installed it several times...re-installed it several times. Will not even open in safe mode.

For some things you can try see [[Firefox will not start]].
I would start by seeing if a new profile works. See [http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows creating a new Firefox profile on Windows - MozillaZine Knowledge Base]
If the new profile does work, you can transfer selected data such as bookmarks and passwords to the new profile. I would not copy preferences or extensions, instead re-install the extensions. See [http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Transferring data to a new profile - Firefox - MozillaZine Knowledge Base]

Cannot get Toolbar with FF4 other than by pressing Alt button, have tried all methods suggested, also cannot get it to open in Safe Mode.

Since downloading FF4 to replace 3.1.6 I cannot get the Toolbar other than by pressing the Alt button and whilst this shows the toolbar it will not stay. I have followed the Firefox instructions, other than opening in Safe Mode which it will not do either ,none of which have cured the problem. I am using Vista, with Trend Anti Virus and also have IE8 which is working OK.

Hi collizz, welcome to the forum,
if you have access to another computer I suggest you download Kaspersky Rescue Disc and create a bootable cd, below is a link to a knowledgebase article where you can download it and also find out how to use it.
http://support.kaspersky.com/faq/?qid=208282173
Good luck.
p.s. moving to Security and Malware board.
Andy ______________________________________
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Word Opens in Safe Mode

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