Word stops responding when saving a file
Each time I try to save a file, word stops responding.This is the problem detail (it's in Portuguese but I believe it can be understood)
I need help.
Thank you
Nome do Evento de Problema: APPCRASH
Nome da aplicação: WINWORD.EXE
Versão da aplicação: 14.0.4762.1000
Carimbo de Data/Hora da Aplicação: 4bae25b7
Nome do Módulo com Falhas: oart.dll
Versão do Módulo com Falhas: 14.0.4756.1000
Carimbo de Data/Hora do Módulo com Falhas:
4b9c0c53
Código de excepção: c0000005
Desvio de Excepção: 001c19ac
Versão do SO: 6.1.7601.2.1.0.256.1
ID de Região: 2070
Informações adicionais sobre o problema:
LCID: 1046
skulcid: 1046
Hi Clarasgp,
Could you tell me which version of Office? Office 2010 or Office 2013? If Office 2010, you may install the security updates mentioned in the following link.
http://support.microsoft.com/kb/2553091
Since Oart.dll is not a system dll file, and is stored in the location of “[system drive letter]:\WINDOWS\system32”.
We can try these methods to check if it’s helpful.
1. Repair Office from Control Panel > Programs and Features > Office >Change > Repair.
2. Download Office installation source from Microsoft website and reinstall it.
3. Perform a clean boot in Windows to avoid conflict with other applications.
If there is anything that I can do for you regarding this issue, feel free to post back.
Best regards,
Greta Ge
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.
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