Word Web App (2013) can't open this document ... Because the service is busy

I have just set up Office Web Apps Server in a SharePoint 2013 test environment as per document here:
http://technet.microsoft.com/en-us/library/ff431687.aspx
Although I had some issues with Excel Web App at first, I've solved this and excel seems to work ok, However, the Word Web App just sits there spinning and ultimately give the error dialog:
"Sorry, Word Web App can't open this document because the service is busy. Please try again later" The Same link as above has a simple solution :
Did you install Office Web Apps Server on a domain controller? Office Web Apps Server cannot run on a domain controller. Office Web Apps Server must be installed on a separate server that is part of a domain. For more information, see
Software, hardware, and configuration requirements for Office Web Apps Server.
I certainly did not install on a DC - its a standalone server.
ULS Logs are growing by 2K per second even when I am not doing anything on the server.
VERY FRUSTRATED!

So after further research we have found the following:
Un-bind and unindstall Web Application Server
Clean Server
Reinstall (by Mistake to the C: Drive)
Bind and Provision
WOW it works!
Un-bind, deprovision, Uninstall, Web Application Server
clean Server
Re-install to the D: Drive
Provision and Bind
wow - it DOES NOT work
Again - repeat the first scenario
and once again IT WORKS
SO Why doesn't it work on the D Drive - We've checked IIS Setting and Permission - there don't seem to be any differences.
SO - Why isn't this working when changing the default installation location, is it just me? Has anyone gotten this working installing to another drive?
Thanks
James Moore

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Office Web Apps 2013 - Sorry, there was a problem and we can't open this document. If this happens again, try opening the document in Microsoft Word

Hello
I had configured Office Web Apps for SharePoint 2013 which was working fine for about 2 months until this morning.
The error message I get for WORD, PDF and Excel files is:
The ULS logs on the WFE give me this:
WOPI (CheckFile) Proof Data: AccessToken Hash '1572676699' [1054 bytes], URL
01/08/2014 11:01:58.01*   w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             afk59   Monitorable
WOPI                             agxqc   Medium     WOPI Signature verification
attempt failed with public key 01/08/2014
11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             agxqc   Medium     WOPI
Signature verification attempt failed with public key
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             agxqb   Medium     WOPI
Signature verification attempt failed - no public key   e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             ahdzz   Monitorable   WOPI
Proof: All WOPI Signature verification attempts failed   e75ead18-af27-4d44-ba50-b38b408011e8
01/08/2014 11:01:58.01    w3wp.exe (0x1368)                          0x09B4   SharePoint Foundation
    WOPI                             ag7pj   Unexpected   WOPI
(CheckFile) - Invalid Proof Signature for file Letterhead Template.docx url: http://site.contoso.com/_vti_bin/wopi.ashx/files/9c5d0d7077aa43e9a9538c02deb57580?access_token=eyJ0eXAiOiJKV1QiLCJhbGciOi
The ULS Logs on my Office Web Apps server gives me this:
Error message from host: Verifying signature failed, host correlation:    d197d187-ef9d-42f6-ae4f-c4b8199c1078
WOPICheckFile,WACSERVER FileNotFound
WOPI CheckFile: Catch-All Failure [exception:Microsoft.Office.Web.Common.EnvironmentAdapters.FileUnknownException: WOPI 404
Any idea what may have caused this issue all of a sudden?
Thank you.
Yoshi

Hi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi

I am getting error when hovering on document in sharepoint online "sorry there was a problem and we can't open this document.If this happens again, try opening the document in Microsoft Word"

I am getting error when hovering on document in sharepoint online "sorry there was a problem and we can't open this document.If this happens again, try opening the document in Microsoft Word".I am sure that document is not corrupted and
all. something it showing the preview and sometimes it throwing this error. I hope this error is intermident. When clicking on the link also it throws this error but on refreshing it working fine. I dont know why it is happening. Please helpme to resolve
this issue.

Hi Waqas
Thanks for your help with this. I had a look at both posts, the URL works fine from the WAC server and I am not using a System account to test docs.
Also, this is a production site that is accessible over the Internet, so we are using https therefore the WOPIZone is external-https.
Issue #3 in the above blog link does not reflect the same error I see on my servers.
I also had a look at the information in this link: http://technet.microsoft.com/en-us/library/ff431687.aspx#oauth
Problem: You receive a "Sorry, there was a problem and we can't open this document" error when you try to view an Office document in Office Web Apps.
If you added domains to the Allow List by using the
New-OfficeWebAppsHost cmdlet, make sure you’re accessing Office Web Apps from a host domain that’s in the Allow List. To view the host domains in the Allow List, on the Office Web Apps Server open the Windows PowerShell prompt as an administrator and run
the Get-OfficeWebAppsHost cmdlet. To add a domain to the Allow List, use the
New-OfficeWebAppsHost cmdlet.
I have not added any domains to the Allow list so this did not help either. Should I add the domain?
Any further help with this is much appreciated.
Thanks again.
Yoshi

Have Spotfy, Facebook App on home computer, trying to open on laptop and get this ERROR CODE: Firefox doesn't know how to open this address, because the protocol (spotify) isn't associated with any program. How can I fix?

I have used Spotfy Music App on Facebook on my home computer, now trying to use on laptop, and i get this ERROR CODE: Firefox doesn't know how to open this address, because the protocol (spotify) isn't associated with any program. How can I fix this? Thanks in advance for any help

Hi,
You may have to install the Spotify application on the laptop to get Spotify protocols recognized.

An error occurred while opening the file, you can not open this file because it does not page???

Dear all,
i am test the report to show "No Data Found" world, but, when i preview to PDF, i got the message :An error occurred while opening the file, you can not open this file because it does not page.
i try to load the other xml file that have data, and report work,no error.
i don't know where is the problem, so i need some help....
Thanks in advance for your response.
my rtf report:
<?call:header?>
<?if:count(PLAN_CODE)>0?>
<?for-each@section:G_PLAN_CODE?>
<?template:Header?>
<?for-each:G_PURPOSE?>
<?end for-each?>
<?end template?>
<?for-each:G_PLAN_SUBSQL2?>
<?end for-each?>
<?end for-each?>
<?end if?>
<?if:count(PLAN_CODE)=0?>
====================No Data Found ===================
<?end if?>
about xml:
if no data query back:
<?xml version="1.0"?>

<NARLGLR005>
<LIST_G_PLAN_CODE></LIST_G_PLAN_CODE>
<CF_START_DATE>102.3</CF_START_DATE>
<CF_END_DATE>102.3</CF_END_DATE>
<CF_TITLE_NAME>Company</CF_TITLE_NAME>
<CF_OU_NAME>IT Department</CF_OU_NAME>
<CF_SOURCE_CODE>N/A</CF_SOURCE_CODE>
<CF_PRINT_DATE>102.11.18 15:48:10</CF_PRINT_DATE>
</NARLGLR005>
if have data:
<?xml version="1.0"?>

<NARLGLR005>
<LIST_G_PLAN_CODE>
 <G_PLAN_CODE>
 <PLAN_CODE>03101C3003</PLAN_CODE>
 <PLAN_NAME>03101C3003_test</PLAN_NAME>
 <PLAN_EM>John</PLAN_EM>
 <PLAN_START_DATE>101.09.01</PLAN_START_DATE>
 <PLAN_END_DATE>102.08.31</PLAN_END_DATE>
 <PLAN_HOSTS>abc_super</PLAN_HOSTS>
 <LIST_G_PURPOSE>
 <G_PURPOSE>
 <PURPOSE_CODE>11600000</PURPOSE_CODE>
 <PURPOSE_NAME>Pre-Pay</PURPOSE_NAME>
 <LIST_G_PURPOSE_CODE>
 <G_PURPOSE_CODE>
 <BUDGET_AMOUNT>0</BUDGET_AMOUNT>
 <REAL_BUDGET_AMOUNT>0</REAL_BUDGET_AMOUNT>
 <TEMP_RECEIPT_AMOUNT>0</TEMP_RECEIPT_AMOUNT>
 <REAL_PAY_AMOUNT>0</REAL_PAY_AMOUNT>
 <TEMP_PAY_AMOUNT>-83006</TEMP_PAY_AMOUNT>
 <TEMP_PAY_FINAL_AMOUNT>83006</TEMP_PAY_FINAL_AMOUNT>
 <TOTAL_AMOUNT>83006</TOTAL_AMOUNT>
 </G_PURPOSE_CODE>
 </LIST_G_PURPOSE_CODE>
 <CS_BUDGET_AMOUNT>0</CS_BUDGET_AMOUNT>
 <CS_REAL_BUDGET_AMOUNT>0</CS_REAL_BUDGET_AMOUNT>
 <CS_TEMP_RECEIPT_AMOUNT>0</CS_TEMP_RECEIPT_AMOUNT>
 <CS_REAL_PAY_AMOUNT>0</CS_REAL_PAY_AMOUNT>
 <CS_TEMP_PAY_AMOUNT>0</CS_TEMP_PAY_AMOUNT>
 <CS_TEMP_PAY_FINAL_AMOUNT>0</CS_TEMP_PAY_FINAL_AMOUNT>
 <CS_TOTAL_AMOUNT>0</CS_TOTAL_AMOUNT>
 </G_PURPOSE>
 </LIST_G_PURPOSE>
 <LIST_G_PLAN_SUBSQL2>
 <G_PLAN_SUBSQL2>
 <GL_DATE>31-07-12</GL_DATE>
 <NARL_DOC_NUMBER>0310107311004</NARL_DOC_NUMBER>
 <AP_UNAPP></AP_UNAPP>
 <PLAN_NAME1>03101C3003_101-102</PLAN_NAME1>
 <PLAN_CODE1>03101C3003</PLAN_CODE1>
 <PLAN_EM1>Elly</PLAN_EM1>
 <PLAN_START_DATE1>2012/09/01 00:00:00</PLAN_START_DATE1>
 <PLAN_END_DATE1>2013/08/31 00:00:00</PLAN_END_DATE1>
 <PLAN_HOSTS1>KIC-Supp</PLAN_HOSTS1>
 <REAL_RECEIPT_AMOUNT>0</REAL_RECEIPT_AMOUNT>
 <DESCRIPTION>101 year</DESCRIPTION>
 <CF_GL_DATE>101.7.31</CF_GL_DATE>
 </G_PLAN_SUBSQL2>
 </LIST_G_PLAN_SUBSQL2>
 <CF_START_DATE1>99.1</CF_START_DATE1>
 <CF_END_DATE1>102.11</CF_END_DATE1>
 <CF_TITLE_NAME1>TCS Company</CF_TITLE_NAME1>
 <CF_OU_NAME1>IT Department</CF_OU_NAME1>
 <CF_SOURCE_CODE1>plan</CF_SOURCE_CODE1>
 <CF_PRINT_DATE1>102.11.19 17:12:19</CF_PRINT_DATE1>
 <CS_T_BUDGET_AMOUNT>517524</CS_T_BUDGET_AMOUNT>
 <CS_T_REAL_BUDGET_AMOUNT>517524</CS_T_REAL_BUDGET_AMOUNT>
 <CS_T_TEMP_RECEIPT_AMOUNT>289294</CS_T_TEMP_RECEIPT_AMOUNT>
 <CS_T_REAL_PAY_AMOUNT>289294</CS_T_REAL_PAY_AMOUNT>
 <CS_T_TEMP_PAY_AMOUNT>0</CS_T_TEMP_PAY_AMOUNT>
 <CS_T_TEMP_PAY_FINAL_AMOUNT>0</CS_T_TEMP_PAY_FINAL_AMOUNT>
 <CS_T_TOTAL_AMOUNT>228230</CS_T_TOTAL_AMOUNT>
 <CS_REAL_RECEIPT_AMOUNT>289294</CS_REAL_RECEIPT_AMOUNT>
 </G_PLAN_CODE>
</LIST_G_PLAN_CODE>
<CF_START_DATE>99.1</CF_START_DATE>
<CF_END_DATE>102.11</CF_END_DATE>
<CF_TITLE_NAME>Company</CF_TITLE_NAME>
<CF_OU_NAME>IT Department</CF_OU_NAME>
<CF_SOURCE_CODE>N/A</CF_SOURCE_CODE>
<CF_PRINT_DATE>102.11.18 15:48:10</CF_PRINT_DATE>
</NARLGLR005>

Hi,
You mentioned you tried some steps but I'm not sure what they are, you may try my suggestion to resolve this issue, follow these steps:
Click Start, right-click Computer, click
Properties, and then click Advanced system settings.
On the Advanced tab, click Environment Variables.
Locate and select the __COMPAT_LAYER variable, and then click Edit.
Set the value of the __COMPAT_LAYER variable to EnableThemes. Or, delete the __COMPAT_LAYER variable.
If the issue persists, we can troubleshoot this problem in Clean Boot to determine whether background programs are interfering with PowerPoint:
http://support.microsoft.com/kb/929135
Regards,
Melon Chen
TechNet Community Support

I have an iMac 10.8.2. When trying to download a photo attachment from an email I received the following : "You can't open application IPhoto because the classic environment is no longer supported." This occurred on 10/25/12 at about 11PM CST. The iPho

I have an iMac 10.8.2. When trying to download a photo attachment from an email I received the following : "You can't open application IPhoto because the classic environment is no longer supported." This occurred on 10/25/12 at about 11PM CST. The iPhoto icon in both the dock and the application folder is grayed out with the no or do not enter symbol. How can I resolve this so I can access my photos?

I have two iPhoto icons in applications. One is grayed out and has the no symbol, the date of last modification is Oct 25, 2012 11:07pm. The size is 110 KB and kind shows Applic…lassie). When I click on with CMD i it shows:
kind: Application (Classic)
size: 109,677 bytes (111 KB on disk)
Where: / Applications
Created: Thursday, October 25, 2012 11:07 PM
Modified: Thursday, October 25, 2012 11:07 PM
Version: --
More info: --
Name and extension: iPhoto.app
Hide extension is grayed out and checked
Preview shows a photo I had attempted to save to iPhoto
The second iPhoto icon is also grayed out, but the symbol is an envelope, the date of last modification is Oct 12, 2012 12:09PM. The size is 548 KB and kind is shown as an email message. When I clicked on it with CMD i it shows:
Kind: Email Message
Size: 547,665 bytes (549 KB on disk)
Where: /Applications
Created: Friday, October 12, 2012 12:09 PM
Modified: Friday, October 12, 2012 12:09 PM
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Gift says "Sorry. Can't open this gift at the mome...

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Did I miss some sort of deadline/expiration date or maybe there's an issue with Nokia?
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So after further research we have found the following:
Un-bind and unindstall Web Application Server
Clean Server
Reinstall (by Mistake to the C: Drive)
Bind and Provision
WOW it works!
Un-bind, deprovision, Uninstall, Web Application Server
clean Server
Re-install to the D: Drive
Provision and Bind
wow - it DOES NOT work
Again - repeat the first scenario
and once again IT WORKS
SO Why doesn't it work on the D Drive - We've checked IIS Setting and Permission - there don't seem to be any differences.
SO - Why isn't this working when changing the default installation location, is it just me? Has anyone gotten this working installing to another drive?
Thanks
James Moore

I'm recording video on JVC HD camera.Every 13:54 it starts a new file.I have one file that won't play.I get this message:Quick time player can't open (names file) because the movie's file format isn't recognized. Only happens this one file.Ideas?

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I have installed HP2035n. But when i try to open the embedded web server, i get the error "Firefox doesn't know how to open this address, because the protocol (fe80) isn't associated with any program." What is the possible solution?

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Start Firefox in [[Safe Mode]] to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
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*https://support.mozilla.com/kb/Safe+Mode
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Safari can not open this page because this address is invalid, Safari can not open this page because this address is invalid

SAfari can not open this page because this address is invalid

I have the same problem and this is what I get, http://,k/

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Ha,ha,ha.....I figured it out. But for anyone else who's having this problem, it seems that while Office 2004 allowed dates in this format: 00/00/00, Office 2011 doesn't like it at all. I just changed the format in the document names to 00-00-00 and all is well. Documents are opening beautifully!

I downloaded Newest mozilla yesterday, adobe updated, and now when I click a YouTube video I get a box saying "Firefox doesn't know how to open this address, because the protocol (rtsp) isn't associated with any program." and can't watch any videos?

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Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"

When I attempt to open a PDF file I saved from a website, I get the message "There was an error opening this document. The file is damaged and could not be repaired." Is there any way to correct this problem?

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Back up all data.
Triple-click the line of text below to select it, the copy the selected text to the Clipboard (command-C):
/Library/Internet Plug-ins
In the Finder, select
Go ▹ Go to Folder
from the menu bar, or press the key combination shift-command-G. Paste into the text box that opens (command-V), then press return.
From the folder that opens, remove any items that have the letters “PDF” in the name. You may be prompted for your login password. Then quit and relaunch Safari, and test.
The "Silverlight" web plugin distributed by Microsoft can also interfere with PDF display in Safari, so you may need to remove it as well, if it's present.
If you still have the issue, repeat with this line:
~/Library/Internet Plug-ins
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Word Web App (2013) can't open this document ... Because the service is busy

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