Word Web App "Sorry we ran into a probem" after hotfixes

I installed the March 2013 and October 2013 hotfixes and it appears to have broken my web apps for word. When a document opens, it says "sorry, we ran into a problem" and gives you the option to restart (which returns same error) or exit.
I don't even know how to begin troubleshooting this.
Update: works fine in IE9, but not IE11.

I've run into the same thing:
Resetting did not fix the issue
Could not reproduce in Chrome
Does not reproduce on all machines
Windows 8.1 / IE 11 machine:
Workaround
Went into InPrivate Browsing mode - and could not reproduce the problem there.
Exited and went into normal browsing mode, problem did not reproduce. BUT - in the same IE session (different TAB), going to my Test environment, the problem still happened.
Went into InPrivate Browsing mode and went to the page in the Test environment, and then brought up IE in regular mode - could not reproduce. (Even rebooted afterwards - will not reproduce)
More information
I would get "Windows Error Reporting" event 1001 on the local machine when it failed.
EventName: LiveKernelEvent
Steve Hahn

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Error: Microsoft word web app -Sorry we ran into a problem - IE 11

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When opening word docs in SharePoint 2013, the Word Web App shows the error "Microsoft word web app -Sorry we ran into a problem" and does not open the file.
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Hi ,
Have you checked the related uls log when this issue occured?
In addition to Fabio's suggestion, please also check the following post discussion and troubleshooting article, see if they could help.
http://social.technet.microsoft.com/Forums/sharepoint/en-US/f7be5f88-8c98-464e-8596-60956b5e98fd/sharepoint-2013-office-web-apps-problem-unable-to-openviewedit?forum=sharepointgeneral
http://technet.microsoft.com/en-us/library/ff431687.aspx
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Daniel Yang
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]
Daniel Yang
TechNet Community Support

Microsoft Word Web App - Sorry, we ran into a problem

Hi,
I have seen a lot of articles with similar error, however none articles seems to answer my problem.
In my environment I'm getting the following error when I preview word documents. (both .docx and .doc). All other office file formats are working without fail.
There is no error in my ULS logs.
The document preview is working fine and also editing documents within my browser is working fine.
I'm using SharePoint 2013 (on premises) with IE10 (10.0.18). (From my client machine using Chrome works fine)
When I do the same from the SharePoint server in the farm running IE11 (11.0.10) then all works fine.
my default zone(and only zone) is using https.
Additonally: There are multiple applications running on this farm only one application seems to have this problem. The main difference is that the failing application runs FBA. I can't imagine however that FBA is the problem here (maybe part of the problem?)
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Hi Pieter,
Thanks for the sharing and have a good day.
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TechNet Community Support

OWA - "Sorry, we ran into a problem" when openingen word and pdfs

Hi,
I have a weird problem similar to
this one where office web apps will not open my word and pdfs on my SharePoint server. Other documents like excel and powerpoint are working just fine. I'm running SP1+ on both SP2013 and OWA server.
When I open a word or pdf document it opens my document in view mode and displays this error aswell:
It works fine in other browser such as Google Chrome and also if I change emulation mode to IE9.
If I check the debugging of the site I get this error:
Object doesn't support property or method 'selectSingleNode'
My site is added to the local intranet zone.
The problem is only located on our a new Citrix farm. If I compare the IE security settings and the local Intranet zone with my own client that also runs IE11 the settings are the same. However it works fine on my own machine. IF I choose to Reset my Internet
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Check if your IE Is 32 bit or 64 bit.
Also check Office installed on system is 32 bit or 64 bit
do all users face same issue
did you added both OWA and SharePoint URL in trusted site
https://social.technet.microsoft.com/Forums/en-US/591cdbc6-a4a9-4f0c-b242-6fc2c04a6149/ie-11-and-sharepoint-2013-word-web-app?forum=sharepointadminprevious
http://sharepoint.stackexchange.com/questions/95617/office-web-apps-broken-in-ie11
upgrading my OWApps to the latest December CU seems to have fixed my problems with IE11.
If this helped you resolve your issue, please mark it Answered. You can reach me through http://itfreesupport.com/

Word Web App can't open a document (corruption) but Word Desktop can

Hi,
My team and I are currently working on integrating a custom WOPI-Host and everything is going pretty good. While testing out different documents that will be used in the system to see the supported features and the reaction of Word Web App we found
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First things first, we took a document that was in Word 97-2003 version (.doc) and converted it in Word Documents (.docx). We had to actually use the Word Desktop Convert functionality because using "Save As" wouldn't work. We found
out that the document had Custom XML Data which was the reason that the "Save As" didn't work. So we did 2 version of the document in docx version. One that kept the Custom XML Data and one that didn't have it.
Now when we try to open the documents in the Word Web App, both trigger the same error: "Sorry, Word Web App can't edit this document because it appears to be corrupt.". What I don't really understand is that I can open them in the Desktop
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If needed, I can send the documents in question (probably by email since I don't see an option to attach them to this question).
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Patrick Racicot

Hi,
I understand you can't open the Word documents from Word Web App, but may I know how you converted them? What is that "Word Desktop Convert functionality"? Would you please detail the steps of the conversation?
When you try the "Save As" method, any prompt or error? Can you keep saving just ignoring the error?
Before the conversation, I suggest you try removing the hyperlinks in the original .doc document, then convert the document to .docx format, check if then it can be opened from the Word Web App.
Feel free to post back to provide more information.
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Melon Chen
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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here

Outlook 2013 something went wrong sorry we ran into a problem

my outlook started hanging and causing problems a few days ago where sent messages were sitting in outbox without sending. and when you closed and reopened outlook the messages has vanished completely without sending. I'm unable to get outlook
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Hi,
Please check whether you can send message in OWA. If there is no issue in OWA, it should be an Outlook issue. It seems that there is just one user encontered this issue in your environment. If so, please start Outlook in safe mode by using "Outlook /safe"
in Run windows to check whether the issue persists. If it fails, please change a computer to try again.
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TechNet Community Support

Word Web App (2013) can't open this document ... Because the service is busy

I have just set up Office Web Apps Server in a SharePoint 2013 test environment as per document here:
http://technet.microsoft.com/en-us/library/ff431687.aspx
Although I had some issues with Excel Web App at first, I've solved this and excel seems to work ok, However, the Word Web App just sits there spinning and ultimately give the error dialog:
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Did you install Office Web Apps Server on a domain controller? Office Web Apps Server cannot run on a domain controller. Office Web Apps Server must be installed on a separate server that is part of a domain. For more information, see
Software, hardware, and configuration requirements for Office Web Apps Server.
I certainly did not install on a DC - its a standalone server.
ULS Logs are growing by 2K per second even when I am not doing anything on the server.
VERY FRUSTRATED!

So after further research we have found the following:
Un-bind and unindstall Web Application Server
Clean Server
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WOW it works!
Un-bind, deprovision, Uninstall, Web Application Server
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Office Web Apps Server 2013 - Word Web App - Problem with Tab space

Hello We have Office Web Apps Server 2013 running with SharePoint 2013. Users Editing a Word document with Office Web Apps, can't use "Tabs", any Word document with Tabs; the tabs are replaced with a single space.
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Yes, currently the Word Web App does not support
Tab Keyboard shortcut for editing document content .
For more information, you can have a look at
the article:
http://office.microsoft.com/en-us/office-online-help/keyboard-shortcuts-in-word-online-HA010378332.aspx?CTT=5&origin=HA010380212
http://social.technet.microsoft.com/Forums/en-US/3f5978d3-67a1-4c8c-981f-32493d72610b/office-web-apps-server-2013-word-web-app-problem-with-tab-space?forum=sharepointgeneral

Error word web app can not open this document for viewing in office web apps 2010

Hi
i am receiving office web apps error.
i installed sharepoint 2010 on windows server 2012 datacenter,
and installed office web apps 2010 and sp2
adil

Hi Adil,
From the error message, I recommend to check the things below:
Check if Word Viewing service is started in Central Administration. If it is started, stop and re-start it.
Check if the Word Viewing service proxy is created.
Check if the Word Viewing service proxy is associated with web application with issue.
If above cannot work, please check the ULS log for further research.
More reference:
https://amalhashim.wordpress.com/2013/01/29/sharepoint-word-web-app-cannot-open-this-document-for-viewing-because-of-an-unexpected-error/
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Hiding the MS Word Web App toolbar in SharePoint Online Document Library

Hi Guys!
Badly needed your input on this scenario. I've created a document library in SharePoint Online but when I add a document I wanted the MS Word Web App toolbar to be hidden as I didn't want to have the document printed and downloaded. Just
want to have the file in read only mode.
I've come across subscription to IRM of Office 365 as a solution but it's kinda expensive for this need.
Any idea on how to resolve this scenario would be greatly appreciated.
Thanks,
Venus

Hi!
Even if I give a view-only permission to the user, still the print button is available and the document can still be downloaded to PDF file.
Also, the permission rights given to the users of the document library is contributor. But after routing for approval and the content is approved. It should be read-only even to the one who authored the document.
I've checked also IRM for a solution but unfortunately what we have is E1 package so IRM is out of the option.
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How to hide the MS Word Web App in SharePoint Online Document Library

Hi Guys!
Badly needed your input on this scenario. I've created a document library in
SharePoint Online but when I add a document I wanted the MS Word Web App toolbar
to be hidden as I didn't want to have the document printed and downloaded. Just want to have the file in read only mode.
I've come across subscription to IRM of Office 365 as a solution but it's kinda expensive for this need.
Any idea on how to resolve this scenario would be greatly appreciated.
Thanks,
Venus

Hi!
Even if I give a view-only permission to the user, still the print button is available and the document can still be downloaded to PDF file.
Also, the permission rights given to the users of the document library is contributor. But after routing for approval and the content is approved. It should be read-only even to the one who authored the document.
I've checked also IRM for a solution but unfortunately what we have is E1 package so IRM is out of the option.
Thanks,
Venus

Insert SharePoint document version in Word documents - Viewing in Word Web App

Hello all,
I'm using Labels with the label format {Version} to display the SharePoint document version in MS Office documents stored on my company´s SharePoint site. This works fine if I open the document from the Word client application but if I open it from Word Web
App it displays the previous version number (a minor one). After half an hour or so, when I open the document in Word Web App, the version number is the correct one. I tought it was related with the IE cache so I cleaned it but the results were the same.
Is there any way around this?
Thanks a lot.

Hi,
By design. Versioning is a property of a SharePoint item. When displaying an item from SharePoint, Office Web Apps only checks if there has been any change to the file content. It does not check for changes in metadata (if the Properties of the file have
been modified). It then displays the cached image of the last modified version of the file instead of running a new file conversion. This is why the last minor version is displayed in the Content Control instead of the major version. This behaviour is completely
intended and designed to work this way. This is, in fact, a performance optimization. If we would not have this performance optimization in place, then this would mean that Office Web Apps would need to download the file again every time there is a metadata
change (which would, of course, mean overloading the SharePoint server).
I found a similar thread as below, please refer to it for workaround:
https://social.msdn.microsoft.com/Forums/sharepoint/en-US/75c09197-934b-42ff-8de6-c321267dfd68/document-property-not-updated-when-viewing-a-word-document-in-office-web-apps
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Rebecca Tu
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Word Web App cannot open this document due to an unknown error. If the problem persists, try opening the file in Microsoft Word.

Word Web App cannot open this document due to an unknown error. If the problem persists, try opening the file in Microsoft Word.
Can anybody pls help me how to resolve this for which got strucked !!!!
Cheers !!
Praveen
Thanks in Advance !!! Cheers !!! Praveen

Hi Satheesh,
Thanks for quick Reply !!!
can u pls have a look that the below are Log Errors am getting .
Pls suggest me how to resolve that the all the services are in the running state only ,
1. Could not find default ServiceProxy or it does not implement
IWacServiceApplicationProxy.
2. Default service proxy not found while trying to get setting
WORDVIEWERSILVERLIGHTONLY.
Rgrds//Praveen
Thanks in Advance !!! Cheers !!! Praveen

Issue with office web apps sorry, there was a problem and we can't open this document.

Hi All,
i am having issue when trying to open the word file using office web apps farm. i have multi-tier farm (2 wfe, 2 apps and 2 owa). is that something wrong with certificate or the way AAM configured. Can anyone give me some direction please?

Hi,
According to your description, my understanding is that you failed to open the word file using office web app.
Please open the word file using office web app in other SharePoint sites and test whether this issue occurs. Also, please test whether all words have this issue.
Please reset IIS on the OWA server.
Please disconnect the SharePoint Farm from Office Web Apps and reconnect it. Then check the WOPIZone and TMG server.
Please created certificate for your PC and update mappings of IP addresses.
Some useful posts for your reference:
https://social.technet.microsoft.com/Forums/office/en-US/fdbf2198-5a62-422a-9015-a65599eabeb5/office-web-apps-2013-sorry-there-was-a-problem-and-we-cant-open-this-document-if-this-happens?forum=sharepointadmin
https://social.technet.microsoft.com/Forums/office/en-US/154e9673-8227-4913-9f2a-97677e4c5314/sorry-there-was-a-problem-and-we-cant-open-that-document?forum=sharepointadminprevious
http://sharepoint.stackexchange.com/questions/66013/a-problem-with-a-websites-security-certificate-for-apps
Best Regards,
Dean Wang
TechNet Community Support
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

Sorry, we ran into a problem

I installed Ultimate 2013 for free. I had a license a year ago. It is now expired. However my free license for 90 days should still work. I entered my code to run it, and I get the dialog Sign in to Visual Studio. I entered my Windows account
and then I get the Why can I not run it for free 90 days?message 'Sorry' and a message from an id license has expired.

If you have been using Visual Studio Ultimate for free for over a year, don't you feel some obligation that is it finally time to pay?
Also, keep in mind, that perhaps you would be eligible for Visual Studio 2013 Community Edition, which is free, and does pretty much what Ultimate does.

Word Web App "Sorry we ran into a probem" after hotfixes

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