Words documents opened from portal display website instead of document

A user is opening Word documents from a newly-created section of our portal to find that the Word document displays the website instead of the text that is supposed to be in the document. Saving the document first and then opening it works fine.
It seems similar to this issue:
WWC-41400 when accessing PowerPoint docs
with the following key differences:
1. It doesn't actually display an error. The screen that appears in the Word document looks somewhat like our login screen, but without the login text.
2. This problem only started happening after we redid a section of our website. The new section contains the same documents, but it was rebuilt on the top level of our navigation rather than where it was before.
3. The user only has this problem with the new section of the website--not the previous implementation of that section and not with the rest of the portal website. It only seems to be the new section we developed.
It doesn't seem like she needs to upgrade Word, as Powerpoint was upgraded in the referenced URL above, because it's working elsewhere in the portal. Are there any issues related to us developing the new section of the website that would cause this? Thank you for any assistance.

If Adobe documents are automatically saved instead of opened, check the Applications panel in Firefox ("Tools -> Options -> Applications") and change the action for PDF documents to either "Use Adobe Reader" if you want to use the application or "Use Adobe Acrobat (in Firefox" if you want the PDF file to open inside a Firefox browser window via the Adobe Acrobat plugin. If you want to be asked what to do with PDF files each time, select "Always Ask" for the action. See* [[Managing file types]] and [[Opening PDF files within Firefox]].
See also [http://kb.mozillazine.org/File_types_and_download_actions]

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