Work apart from After Call Work in UCCX

Hi.
UCCX Version  : 10.0
I have configured "Automatic Work" and "Wrapup Time" in CSQ settings.
After every call the agents are getting a 30 second work time as per the configuration.
Now i need to make the agents in Work state when they have Meeting or training. But i cannot extend the work time more than 30 seconds.
Can anybody please help

For meeting/training usually the agent would switch themselves into 'not ready' and select the reason.
'work' is purely for after-call admin etc.
Aaron

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