Work email address setup error
Hey guys,
I recently sent my Torch to fix, and when I got it back, restored my settings from a previous backup, this included my 2 personal accounts, a hotmail and a yahoo and my work account which is a domain in goggle apps, so instead of signing to gmail as [email protected] we sign in as [email protected]
On my curve it worked fine, but on my torch which is my primary phone when I enter the settings, I get a unable to resolve error and advised to use blackberry online support.
I am on the 4G network full data package and everything else works fine.
Help, Thanks.
OK...so I still cannot tell...did you make this attempt via the on-device email setup wizard or via your carriers BIS site (from a PC/Browser)? Which ever one you tried, you should try the other.
http://www.blackberryfaq.com/index.php/Where_can_I_log_into_my_BIS_account%3F
KB10154 How to integrate a POP or IMAP email account through advanced integration
KB12288 Unable to integrate or validate a Google Mail account with BlackBerry Internet Service
Also try, from your BB Browser, this link:
www.blackberry.com/integrate
See if you can configure from there.
Also, you may need to ring up your mobile service provider...sometimes they can integrate an email account where the end user is having trouble.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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