Work email field not filling in for mail enabled security groups in sharepoint

I've recently been trying to setup alerts to send to mail enabled security groups on our sharepoint site.
I've created universal mail enabled security groups for this purpose, and populated them with users, and then set those in the alert field, but no one is getting alerts.
After a lot of investigation, I've found that this is likely because the security groups listed under sharepoint in the people and groups section don't have work email fields filled in. Theres a couple of groups that work which do have this field filled
in, but everything created recently is missing this. I can't seem to set this field up to be editable instead of importing from AD either. I've confirmed the AD import is working fine, all user details and work email fields are filled out correctly, it is
only the security groups that are having problems.
Does anyone have any experience with this?

As per your description I assume that individual user gets email alert, right ?
If no then go to central administration > operation > timer job definitions > “web application” view > select your web application in the menu bar to check if Immediate alerts working fine
If not, please run the following operations:
stsadm -o setproperty -propertyname alerts-enabled -propertyvalue false -url http://...
 stsadm -o setproperty -propertyname alerts-enabled -propertyvalue true -url http://...
 stsadm -o setproperty -propertyname job-immediate-alerts -propertyvalue "every 5 minutes"  -url http://...
And then try again.
 At last, if the issue is still there, please check your email server settings in terms of the following articles:
http://www.sharepoint-tips.com/2007/10/email-alerts-not-getting-sent-while.html
http://social.technet.microsoft.com/Forums/en-US/sharepointworkflow/thread/36c3b5b5-af03-4f8a-b202-b62db330c21c/
 And if individual user gets an alert then you can create cutomized alert for Sec group
 Please refer
 http://sptoolbox.codeplex.com/releases/view/8255
 hope this will help you
Regards, Pratik Vyas | SharePoint Consultant | http://sharepointpratik.blogspot.com/

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