Work email not working since update

Question

My work email is on an outlook server. Since the update last night, I discovered I received no emails on my phone. (might be a good thing). but when I try to look at the servers on my phone, it says, "couldn't open connection to server". Thought I would delete that email and start over....ooops, now it won't let me complete adding that account without that message.

Answer 1

I'm assuming that by "outlook server" you mean a Microsoft Exchange Server?
If so and it's Exchange 2010 can you browse to OMA or OWA on it with the phone browser?
In my case(I'm the Network Engineer where I work so I have some experience with this)the URL is:
http://mail.companyname.com/owa or http://mail.companyname.com/OMA.
If that doesn't work try this, on a computer at which you can access the OWA site click on Option(under your name on the upper right hand side) Then when the screen changes you should see 'Phone' listed under accounts on the left. Click on Phone and in the main body area of the page it will list all the phones that you've connected with. If there are any outdated ones there, delete them. Also, do you see a connection attempt for your current phone there? FYI the reason I'm reccomending this is that Exchange, depending on how it is configured, could see your phone as a different device with the OS change.