Work flow action missing in Cisco Supervisor Desktop (for UCCX)
Hello,
In Cisco Supervisor Desktop User Guide and in the console help file, I read it is possible to configure, in the Supervisor Work Flows, some triggers and some actions to play if triggers are reached. This actions are :
Audible Alert Action
Message Box Action
Report Action
Tree Control Action
Email Alert Action
But in fact, in my own supervisor desktop, the only action is Tree Control Action.
How is it possible to have the other actions available ? is it a licence problem (We are running on a Enhanced version).
thanks in advance for your help.
Philippe
Thanks you for your answer.
Philippe
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Thanks!Hi David,
Not sure of setting an alert but Supervisor can use "Table 17. Summary display data"
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And "Table 12. Team Summary display data (cont’d)"
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Refer the below link for more information on this.
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/csd85ccxug-cm.pdf
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I restarted the Cisco Desktop Services in CCX Serviceability but the issue continue.
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Thanks a lot.
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Hope this helps.
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http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/troubleshooting/guide/cad85ccxtg-cm.pdf
Page 126
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Hello all.
I have a probelm, I prepare for a demo and my demo contain that CUCM7.0+UCCX7.0 with premium license+ Cat2960+ 7911+7940
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http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtml
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http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml
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