Work Flow Notification Mailers Down

Hi,
I my OAM Dashboard I see that Work Flow Notification Mailers service is always down.
I ask the functional people if they need the Work Flow Notification Mailer. They said they do not need it.
Is it OK if the let it inactive? or It is mandatory that as DBA I should set it up even if the functional consultant
does not need it.
Thanks a lot
Ms K

Thanks again hel,
If I do not configure our Work Flow Notification Mailer, how do I stop the workflow to send mail? I am confused
why I have "unsent workflow E-mail = 7736 . Where can I retrieve this unsent e-mail , and delete them so I start
with 0.
Navigation OAM > OAM Dashboard > Performance > Activity
Forms Sessions            0
Database Sessions    107
Running Con. Req.      1
Service Processes       46
Services Up               17
Services Down            1
Unsent Workflow E-Mail 7736Thanks again

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Work Flow Notification mailer

Hello Team:
We have enabled work flow notification mailer service in our EBS system. Last week I restarted the services ( ALL Tiers ) and as soon as I did the restart. The business users started to receive Notification mailers. Apparently a bunch of them. I looked at the Workflow configuration settings and I was unable to figure out the setting that triggers this email stuff.
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Bala,
If you are using notification mailer services just for testing purpose then update "Set Override Address" option in "Workflow Notification Mailer" services to a active mail a/c, so that all testing mails will be re-directed to this a/c instead of various users mail a/c. But if you are implementing the notification services, then pls go though the notification services implementation document once and set the required parameters as per your business requirements.
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Hi All,
I have a requirement,where in i need to change a value of a field in the work flow notification that i receive.
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Hi;
Please check below which could be helpful for your issue:
http://docs.oracle.com/cd/B14117_01/workflow.101/b10283/instal10.htm
http://docs.oracle.com/cd/B19306_01/workflow.102/b15853/T361836T361983.htm
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Hi,
Apps: 12.1.3
rdbms:
Notification Mailers Down
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I found :
[Aug 9, 2011 3:28:17 PM GST]:1312889297891:-1:-1:erptest.group.com:172.16.10.6:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.10.6:69020:1312889287701:13:UNEXPECTED:[SVC-GSM-WFMLRSVC-2041214 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:An unexpected RuntimeException or other Throwable occurred -> java.lang.RuntimeException: Connection refused
[Aug 9, 2011 3:28:17 PM GST]:1312889297891:-1:-1:erptest.group.com:172.16.10.6:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.10.6:69020:1312889287701:13:EXCEPTION:[SVC-GSM-WFMLRSVC-2041214 : oracle.apps.fnd.cp.gsc.SvcComponentStateMachine.updateComponentStatus(Logger, Connection, int, String, String)]:BEGIN (Logger{mLog=[$Header: AppsLog.java 120.4.12010000.2 2009/06/17 15:14:37 rsantis ship $ @18158190 {oracle.apps.fnd.profiles.ExtendedProfileStore@6d2380}],mUniqueId=SVC-GSM-WFMLRSVC-2041214,mLevel=4}, oracle.jdbc.driver.T4CConnection@9903f4, 10006, STOPPED_ERROR, Could not handle the control event -> java.lang.RuntimeException: Connection refused)
[GC 12883K->9128K(13472K), 0.0010060 secs]
[Aug 9, 2011 3:29:07 PM GST]:1312889347679:-1:-1:erptest.group.com:172.16.10.6:-1:-1:1:20420:SYSADMIN(0):-1:Thread[ComponentMonitor,5,main]:172.16.10.6:69020:1312888747380:1:EXCEPTION:[SVC-GSM-WFMLRSVC-2041214 : oracle.apps.fnd.cp.gsc.SvcComponentMonitor.startAutomaticComponents()]:Starting automatic component 10006
[Aug 9, 2011 3:29:07 PM GST]:1312889347740:-1:-1:erptest.group.com:172.16.10.6:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.10.6:69020:1312889347740:14:EXCEPTION:[SVC-GSM-WFMLRSVC-2041214 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:(BusinessEvent{name=oracle.apps.fnd.cp.gsc.SvcComponent.start, key=SVC:09-AUG-2011, priority=50, correlationId=null, sendDate=Tue Aug 09 15:29:07 GST 2011, receiveDate=null, From Agent: , To Agent: , Last Subscription= , Error Message=null, Error Stack=null, CONTAINER_TYPE=GSM, CONTAINER_PROCESS_ID=2041214, COMPONENT_ID=10006, BES_PAYLOAD_OBJECT=false, [email protected]})
[Aug 9, 2011 3:29:17 PM GST]:1312889357744:-1:-1:erptest.group.com:172.16.10.6:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.10.6:69020:1312889347740:14:EXCEPTION:[SVC-GSM-WFMLRSVC-2041214 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(int, String, String)]:Successfully retrieved component details from the database
[Aug 9, 2011 3:29:17 PM GST]:1312889357837:-1:-1:erptest.group.com:172.16.10.6:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.10.6:69020:1312889347740:14:ERROR:[SVC-GSM-WFMLRSVC-2041214 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:Error in handling component event, oracle.apps.fnd.cp.gsc.SvcComponent.start, for component 10006
[Aug 9, 2011 3:29:17 PM GST]:1312889357838:-1:-1:erptest.group.com:172.16.10.6:-1:-1:1:20420:SYSADMIN(0):-1:Thread[BES Dispatch Thread,5,main]:172.16.10.6:69020:1312889347740:14:ERROR:[SVC-GSM-WFMLRSVC-2041214 : oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(BusinessEvent)]:java.lang.RuntimeException: Connection refused
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at oracle.apps.fnd.wf.mailer.SMTPUtils.isValidOutbound(SMTPUtils.java:522)
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at oracle.apps.fnd.cp.gsc.SvcComponent.start(SvcComponent.java:314)
at oracle.apps.fnd.cp.gsc.SvcComponentContainer.handleComponentEvent(SvcComponentContainer.java:2212)
at oracle.apps.fnd.cp.gsc.SvcComponentContainer.onBusinessEvent(SvcComponentContainer.java:301)
at oracle.apps.fnd.wf.bes.DispatchThread.run(DispatchThread.java:57)
I followed:
Oracle Workflow Release 12 Diagnostics [ID 469822.1]
1.Ebusiness Suite Version
RELEASE_NAME
12.1.3
Applied ATG/WF Patches
BUG_NUMBER LAST_UPDATE_DATE PATCH ARU_RELEASE_NAME
2728236 31-MAY-2003 23:02:49 OWF.G INCLUDED IN 11.5.9 11i
3031977 29-OCT-2003 10:10:37 POST OWF.G ROLLUP 1 - 11.5.9.1 11i
3061871 29-OCT-2003 10:10:37 POST OWF.G ROLLUP 2 - 11.5.9.2 11i
3124460 29-OCT-2003 10:10:31 POST OWF.G ROLLUP 3 - 11.5.9.3 11i
3140000 01-JUL-2004 14:44:43 ORACLE APPLICATIONS RELEASE 11.5.10 MAINTENANCE PACK 11i
3240000 19-MAR-2005 05:30:20 11.5.10 ORACLE E-BUSINESS SUITE CONSOLIDATED UPDATE 1 11i
3258819 01-JUL-2004 14:49:46 OWF.H INCLUDED IN 11.5.10 11i
3262159 01-JUL-2004 14:50:19 FND.H INCLUDE OWF.H 11i
3262919 01-JUL-2004 14:50:29 FMWK.H 11i
3314376 01-JUL-2004 14:50:29 POST OWF.G ROLLUP 5 - 11.5.9.5 11i
3316333 01-JUL-2004 14:50:29 POST OWF.G ROLLUP 4 - 11.5.9.4.1 11i
3409889 01-JUL-2004 14:50:21 POST OWF.G ROLLUP 5 Consolidated Fixes For OWF.G RUP 5 11i
3438354 18-MAR-2005 02:50:56 11i.ATG_PF.H INCLUDE OWF.H 11i
3460000 27-OCT-2005 08:36:20 11.5.10 ORACLE E-BUSINESS SUITE CONSOLIDATED UPDATE 2 11i
3492743 01-JUL-2004 14:50:03 POST OWF.G ROLLUP 6 - 11.5.9.6 11i
3868138 27-OCT-2005 08:39:51 POST OWF.G ROLLUP 7 - 11.5.9.7 11i
4017300 19-MAR-2005 05:32:57 ATG_PF:11.5.10 Consolidated Update (CU1) for ATG Product Family 11i
4125550 27-OCT-2005 08:39:51 ATG_PF:11.5.10 Consolidated Update (CU2) for ATG Product Family 11i
4334965 24-JUL-2006 23:30:22 11i.ATG_PF.H RUP3 11i
4440000 17-JAN-2007 00:57:05 Oracle Applications Release 12 Maintenance Pack R12
4440000 31-MAR-2009 10:24:26 Oracle Applications Release 12 Maintenance Pack R12
5082400 24-APR-2007 01:39:19 12.0.1 Release Update Pack (RUP1) R12
5484000 18-JUL-2007 07:14:19 12.0.2 Release Update Pack (RUP2) R12
5907545 24-APR-2007 01:39:47 R12.ATG_PF.A.DELTA.1 R12
5907545 31-JAN-2008 04:37:43 R12.ATG_PF.A.DELTA.1 R12
5917344 18-JUL-2007 07:15:34 R12.ATG_PF.A.DELTA.2 R12
5917344 31-JAN-2008 04:37:44 R12.ATG_PF.A.DELTA.2 R12
6077669 26-NOV-2007 00:39:13 R12.ATG_PF.A.DELTA.3 R12
6077669 31-JAN-2008 04:37:43 R12.ATG_PF.A.DELTA.3 R12
6141000 26-NOV-2007 00:37:18 12.0.3 Release Update Pack (RUP3) R12
6272680 31-JAN-2008 04:37:44 R12.ATG_PF.A.DELTA.4 R12
6435000 31-JAN-2008 04:35:21 12.0.4 RELEASE UPDATE PACK (RUP4) R12
7303030 30-MAR-2009 21:08:10 12.1.1 Maintenance Pack R12
7303033 15-JUL-2011 11:23:08 Oracle E-Business Suite 12.1.2 Release Update Pack (RUP2) R12
7651091 15-JUL-2011 11:23:29 Oracle Applications Technology Release Update Pack 2 for 12.1 (R12.ATG_PF.B.DELTA.2) R12
8919491 15-JUL-2011 11:23:11 Oracle Applications Technology 12.1.3 Product Family Release Update Pack R12
9239089 14-JUL-2011 15:38:34 Oracle Applications DBA 12.1.3 Product Release Update Pack R12
9239090 15-JUL-2011 11:19:43 ORACLE E-BUSINESS SUITE 12.1.3 RELEASE UPDATE PACK R12
2SQL> @$FND_TOP/sql/wfver.sql
PL/SQL procedure successfully completed.
Server Version (last official install)
Version
2.6.0
Local System Name
The local System is ASSIGNED to VIS. GROUP.COM
PL/SQL procedure successfully completed.
Local System Status
Status
ENABLED
Database Instance Details
Name Version Status
VIS 11.1.0.7.0 ACTIVE
Database Init.ora Parameter Values
Name Value
aq_tm_processes 1
job_queue_processes 2
nls_language american
nls_territory america
utl_file_dir /usr/tmp, /usr/tmp, /testbak/oravis
/VIS/db/tech_st/11.1.0/appsutil/out
bound/VIS_erptest, /usr/tmp
XML Parser version
Version
Oracle XML Developers Kit 11.1.0.7.0 - Production
XML Parser PL/SQL Package Installation Status
no rows selected
XML Parser Schema Java Class Version
Status Details
README_xmlparser.txt INSTALLED and VALID in APPS Schema
/379229ed_javaxxmlparsersDocum INSTALLED and VALID in SYS Schema
/bc3b995a_javaxxmlparsersSAXPa INSTALLED and VALID in SYS Schema
Queue Information
Owner Name Status Enqueue Dequeue Retries Retention Delay
APPLSYS ECX_INBOUND VALID YES YES 5 0 120
APPLSYS ECX_IN_OAG_Q VALID YES YES 5 0 120
APPLSYS ECX_OUTBOUND VALID YES YES 5 0 120
APPS WF_BPEL_Q VALID YES YES 5 86400 0
APPLSYS WF_CONTROL VALID YES YES 5 0 0
APPLSYS WF_DEFERRED VALID YES YES 5 86400 3600
APPLSYS WF_DEFERRED_QUEUE_M VALID YES YES 5 0 0
APPLSYS WF_ERROR VALID YES YES 5 0 3600
APPLSYS WF_IN VALID YES YES 5 604800 0
APPLSYS WF_INBOUND_QUEUE VALID YES YES 5 0 0
APPLSYS WF_JAVA_DEFERRED VALID YES YES 5 86400 3600
APPLSYS WF_JAVA_ERROR VALID YES YES 5 0 3600
APPLSYS WF_JMS_IN VALID YES YES 5 0 0
APPLSYS WF_JMS_JMS_OUT VALID YES YES 5 0 0
APPLSYS WF_JMS_OUT VALID YES YES 5 0 0
APPLSYS WF_NOTIFICATION_IN VALID YES YES 5 86400 3600
APPLSYS WF_NOTIFICATION_OUT VALID YES YES 5 86400 3600
APPLSYS WF_OUT VALID YES YES 5 604800 0
APPLSYS WF_OUTBOUND_QUEUE VALID YES YES 5 0 0
APPLSYS WF_REPLAY_IN VALID YES YES 5 604800 0
APPLSYS WF_REPLAY_OUT VALID YES YES 5 604800 0
APPLSYS WF_SMTP_O_1_QUEUE VALID YES YES 0 0 0
APPLSYS WF_WS_JMS_IN VALID YES YES 5 0 0
APPLSYS WF_WS_JMS_OUT VALID YES YES 5 0 0
APPLSYS WF_WS_SAMPLE VALID YES YES 5 0 0
25 rows selected.
Queue Index List Information
Queue Name Index Name Last Analyzed Column
ECX_INBOUND AQ$_ECX_INQUEUE_I 17-JUL-11 Q_NAME
STATE
ENQ_TIME
STEP_NO
CHAIN_NO
LOCAL_ORDE
R_NO
AQ$_ECX_INQUEUE_T 17-JUL-11 TIME_MANAG
ER_INFO
SYS_C00731320 17-JUL-11 MSGID
ECX_IN_OAG_Q AQ$_ECX_IN_OAG_Q_TABLE_I 17-JUL-11 Q_NAME
STATE
ENQ_TIME
STEP_NO
CHAIN_NO
LOCAL_ORDE
R_NO
AQ$_ECX_IN_OAG_Q_TABLE_T 17-JUL-11 TIME_MANAG
ER_INFO
SYS_C00731319 17-JUL-11 MSGID
ECX_OUTBOUND AQ$_ECX_OUTQUEUE_I 17-JUL-11 Q_NAME
STATE
ENQ_TIME
STEP_NO
CHAIN_NO
LOCAL_ORDE
R_NO
AQ$_ECX_OUTQUEUE_T 17-JUL-11 TIME_MANAG
ER_INFO
SYS_C00731323 17-JUL-11 MSGID
WF_BPEL_Q SYS_C001035294 17-JUL-11 MSGID
WF_CONTROL SYS_C00171017 17-JUL-11 MSGID
WF_DEFERRED SYS_C004426 17-JUL-11 MSGID
WF_DEFERRED_N1 17-JUL-11 CORRID
CORRID
WF_DEFERRED_QUEUE_M SYS_C004427 17-JUL-11 MSGID
WF_DEFERRED_TABLE_M_N1 17-JUL-11 CORRID
CORRID
WF_ERROR SYS_C004428 17-JUL-11 MSGID
WF_ERROR_N1 17-JUL-11 CORRID
CORRID
WF_IN SYS_C004445 17-JUL-11 MSGID
WF_INBOUND_QUEUE AQ$_WF_INBOUND_TABLE_I 17-JUL-11 Q_NAME
Q_NAME
STATE
STATE
PRIORITY
ENQ_TIME
STEP_NO
ENQ_TIME
STEP_NO
CHAIN_NO
LOCAL_ORDE
R_NO
CHAIN_NO
LOCAL_ORDE
R_NO
AQ$_WF_INBOUND_TABLE_T 17-JUL-11 TIME_MANAG
ER_INFO
TIME_MANAG
ER_INFO
SYS_C004446 17-JUL-11 MSGID
WF_INBOUND_TABLE_PK 17-JUL-11 DEQUEUE_MS
GID
WF_JAVA_DEFERRED SYS_C00356557 17-JUL-11 MSGID
WF_JAVA_DEFERRED_N1 17-JUL-11 CORRID
CORRID
WF_JAVA_ERROR SYS_C00356578 17-JUL-11 MSGID
WF_JAVA_ERROR_N1 17-JUL-11 CORRID
CORRID
WF_JMS_IN SYS_C00170997 17-JUL-11 MSGID
WF_JMS_JMS_OUT SYS_C00356600 17-JUL-11 MSGID
WF_JMS_OUT SYS_C00171007 17-JUL-11 MSGID
WF_NOTIFICATION_IN SYS_C00171027 17-JUL-11 MSGID
WF_NOTIFICATION_IN_N1 17-JUL-11 CORRID
CORRID
WF_NOTIFICATION_OUT SYS_C00366810 17-JUL-11 MSGID
WF_NOTIFICATION_OUT_N1 17-JUL-11 CORRID
WF_OUT SYS_C004561 17-JUL-11 MSGID
WF_OUTBOUND_QUEUE AQ$_WF_OUTBOUND_TABLE_I 17-JUL-11 Q_NAME
Q_NAME
STATE
STATE
PRIORITY
ENQ_TIME
ENQ_TIME
STEP_NO
CHAIN_NO
STEP_NO
LOCAL_ORDE
R_NO
CHAIN_NO
LOCAL_ORDE
R_NO
AQ$_WF_OUTBOUND_TABLE_T 17-JUL-11 TIME_MANAG
ER_INFO
TIME_MANAG
ER_INFO
SYS_C004562 17-JUL-11 MSGID
WF_OUTBOUND_TABLE_PK 17-JUL-11 DEQUEUE_MS
GID
WF_REPLAY_IN SYS_C004575 17-JUL-11 MSGID
WF_REPLAY_OUT SYS_C004576 17-JUL-11 MSGID
WF_SMTP_O_1_QUEUE AQ$_WF_SMTP_O_1_TABLE_I 17-JUL-11 Q_NAME
Q_NAME
STATE
STATE
PRIORITY
PRIORITY
ENQ_TIME
ENQ_TIME
STEP_NO
STEP_NO
CHAIN_NO
CHAIN_NO
LOCAL_ORDE
R_NO
LOCAL_ORDE
R_NO
AQ$_WF_SMTP_O_1_TABLE_T 17-JUL-11 TIME_MANAG
ER_INFO
TIME_MANAG
ER_INFO
SYS_C001093454 17-JUL-11 MSGID
WF_WS_JMS_IN SYS_C00356561 17-JUL-11 MSGID
WF_WS_JMS_OUT SYS_C00356584 17-JUL-11 MSGID
WF_WS_SAMPLE SYS_C00356610 17-JUL-11 MSGID
107 rows selected.
Queue Subscriber Rule View Status
Queue_Name Name Address Protocol
AQ$_WF_DEFERRED_S Subscriber Information:
Queue Name : 0, Name : , Address : , Protocol :
Queue Name : WF_DEFERRED, Name : WF_DEFERRED, Address : , Protocol : 0
Queue Name : WF_DEFERRED, Name : , Address : "APPLSYS"."WF_DEFERRED", Protocol :
0
Queue_Name Name Address Protocol
AQ$_WF_DEFERRED_TABLE_M_S Subscriber Information:
Queue Name : 0, Name : , Address : , Protocol :
Queue Name : WF_DEFERRED_QUEUE_M, Name : APPS, Address : , Protocol : 0
Queue Name : WF_DEFERRED_QUEUE_M, Name : , Address :
"APPLSYS"."WF_DEFERRED_QUEUE_M", Protocol : 0
Queue_Name Name Address Protocol
AQ$_WF_ERROR_S Subscriber Information:
Queue Name : 0, Name : , Address : , Protocol :
Queue Name : WF_ERROR, Name : , Address : "APPLSYS"."WF_ERROR", Protocol : 0
Queue Name : AQ$_WF_ERROR_E, Name : , Address : "APPLSYS"."AQ$_WF_ERROR_E",
Protocol : 0
Queue Name : WF_ERROR, Name : WF_ERROR, Address : , Protocol : 0
Queue_Name Name Address Protocol
AQ$_WF_IN_S Subscriber Information:
Queue Name : 0, Name : , Address : , Protocol :
Queue Name : WF_IN, Name : , Address : "APPLSYS"."WF_IN", Protocol : 0
Queue Name : AQ$_WF_IN_E, Name : , Address : "APPLSYS"."AQ$_WF_IN_E", Protocol :
0
Queue Name : WF_IN, Name : WF_IN, Address : , Protocol : 0
Queue_Name Name Address Protocol
AQ$_WF_JAVA_DE

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Is this possible with SAP work flow?
Thanks in Advance ,
Shankar

Hi Shankar,
As you are new to workflow I would suggest you first go through the FAQ in the WIKI which could be found through the sticky threads at the top of this forum. Also read the [SAPHelp|http://help.sap.com/saphelp_nw04/helpdata/en/a1/172437130e0d09e10000009b38f839/frameset.htm].
Regards,
Martin

Work flow - user is not reciving mail,once CREDIT MEMO submits for approval

Hi All,
Please find the issue as below.
User created the credit memo and submitted for approval. user is expecting the mail in his mail-box, once he submitted the credit memo for approval and same way once approver approved the credit memo, user is expecting mail such that credit memo has been approved.
He informed that previously he is receiving the mails as expected.
Now all of sudden he is not receiving mails.
I have checked work flow mailer, mailer is up and running.
I have gone through the wf_notifications table, here i can see that MAIL_STATUS column having value of "MAIL".
even i have gone through WF_USERS table this particular user is existing and status is "ACTIVE".
But user is not yet received any mail.
Kindly some one help me to sort out this issue.
Thanks in Advance.
Edited by: user627525 on Jun 8, 2011 5:58 AM

Thanks RK for your quick reply.
I was gone through the details you have provided. every thing is fine as expected.
Later i have checked workflow mailer, it was down, due to that notifications are not reached to users/customers.once it is up and running mail notifications sent to respective users successfully.
Many Thanks.

Work Flow Notification Mailers Down

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