Work item can not be read when opening the task on the portal side

Hi Experts,
when we open a UWL workitem on the PROD portal, the message Workitem xxxxxxx can not be read. If we try it in the back-end, then it works fine. How to solve this? I checked and compare the .xml files on the PROD portal with the WAS portal and everything is the same.
thanks in advance,
J. de Voijs

Dear Robert,
Please check whether the user to whom you are sending the workitem has proper authorisation. Forward the workitem to another user from backend & try opening it from his UWL. If it opens there perfectly then its an authorisation issue.
B

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