Work item cannot be processed from IC WebClient agent inbox

Hi forum,
When I select a work item (service ticket) and click on the
"Interact" or "Edit" button to process the ticket the info
message is displayed as "Unable to process selected inbox item".
If I selct e-mail work item and click on "Interact" its
navigating to the account identification screen, which seems to
be correct. What might be the problem with work item for service
ticket processing from the agent inbox by clicking interact or
edit push button.
Shridhar

Hi Shridhar,
1. Is service ticket link available in your webclient.If not add the service ticket link in the navigation bar profile.
2. Also make sure that the transcation type(with which the search of service ticket happens) is assigned to the business transcation profile.
Wish the information is useful.If it helps, do reward with points.
Regards,
Shalini Chauhan

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Work item cannot be processed from IC WebClient agent inbox

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