Work item stucked on SAP inbox

Hi Gurus,
I have a problem on workflow items that are stucked on our approver's SAP inbox even after the PR or PO has already been approved/released. When I check the log, the status is still "In Process". This does not happen always and not for all our PR/PO docs.
Can you help/guide me on where to look for the root cause so i'll know where to correct.
Thanks,
Marianne

Hi MM,
how is the PR/PO done for these workitems that are stuck?
I mean was it sent to users SAP Inbox and he released it from his Inbox, or is it that though he got a workitem in his SAP Inbox, he released it thru ME54N/ME28N.
Because in the later case, you have to define your WF such that if user directly releases them from the T-codes, it should terminate that WF so that it deletes from users SAP Inbox.
Hope it helps.
Aditya

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Actually, the Agent A and Agent B are the approvers for PR approval by position (Agent A and Agent B are the users in the mentioned position).
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Moderator note: As per comments, IA's answer was accepted as correct, thus marked accordingly.
Please note that even if you found the answer before someone posted the same, it is still a good idea to mark an answer as correct:
Firstly they did make the effort to help you, and - more importantly - it shows someone else reading this thread later on what the correct answer is.

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