Work Manager 6.0 Push Notification not working

Hi All,
I have configured Standard Work Manager 6.0 application and now I am trying to configure Work Manager 6.0 Push Notification.
I have completed all Post Installation(optional and required) which are mentioned in Standard product document.
I am getting new work order entries in /SYCLO/PSH01 and /SYCLO/PSH02. After that Agentry server is also calling /SYCLO/PM_DOPUSHWORKORDER_GET Function Module and /SMERP/CL_PM_PUSHWORKORDER_DO Class Handler.
I am getting result in final export table(ls_mdo_output_vals) of /SMERP/CL_PM_PUSHWORKORDER_DO.
My problem is still I am neither getting this work order into ATE nor push notification message.
When I went to Syclo Admin panel, status of the push notification is also NEW.
I have configured 8282 port in [HTTPXML-2] section of Agentry,ini and Syclo Config panel outbound trigger.
Kindly let me know what can be an issue?
Regards,
Mohit Verma.
Message was edited by: Michael Appleby

Mohit,
I noticed the following in your Backend-Java.log.
~~~~~~~~error 1~~~~~~~~
2014/06/27 17:37:36.947: Error in initializing the StepHandler from the ini file or SAP configurations (com.syclo.sap.component.serviceorder.stephandler.ServiceOrderRemovePushStepHandler). Please check the JavaBE.ini file. java.lang.ClassNotFoundException: com.syclo.sap.component.serviceorder.stephandler.ServiceOrderRemovePushStepHandler
~~~~~~~~end~~~~~~~~~
<-- Make sure this is corrected. For some reason your java code is not being detected during start up. Check your Java folder in the root directory of your Work Manager 6.0 to see if it can be seen.
Based on history of Support tickets the following SAP Note is mandatory to make Push work:
1. Do mandatory SAP Note: 1954444
2. Please review: 1828657 - Release strategy for the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM (Make sure you installed the correct add-on - look at the spelling in detail)
3. SCN Push threads that may help: http://scn.sap.com/thread/3494003
See if any of the comment above will work for you.
4. After you tried the above and it didn't work for you to try the latest SMP 2.3 SP04 version and let us know. This is for what I can see on the logs.
~~~~~~~~Error 2: Backend-java log~~~~~~~~~
2014/06/27 17:40:35.471:             Getting Java results in the the 'WorkOrderPushForEventSteplet' step (java class com/syclo/sap/component/workorder/steplet/WorkOrderPushForEventSteplet)
2014/06/27 17:40:35.471:             : 1 lines, 0 non-printing characters, 20 total characters
The module is 'PM'
2014/06/27 17:40:35.471:             The root object is 'WorkOrder'
2014/06/27 17:40:35.471:             Trying to read results by calling getReturnData()
2014/06/27 17:40:35.471:             : 1 lines, 0 non-printing characters, 81 total characters
getReturnData() method returned null, falling back to reading _returnData field
2014/06/27 17:40:35.471:             Processing public field _returnData: Ljava/lang/Object;
2014/06/27 17:40:35.471:             _returnData is a single object: 'Ljava/lang/Object;'
2014/06/27 17:40:35.472:             Mapping public fields of Java Class 'java/lang/Object' to Agentry object 'WorkOrder'
2014/06/27 17:40:35.472:             No public field userid found in java/lang/Object for user ID, and not in per-user mode: cannot determine user for data.
~~~~~~~~~end~~~~~~~~~~~~~~~~~~
The log comment above is stating that the push is trying to be sent to the PDA/handheld but it does not know where to send it to. This is proven from your backend setup and when you have no errors in your push retry.
The last line above is still a mystery to me as there are lots of upgrades with patches and SMP 2.3 SP# and with the userid is not found (especially when it states it is not in per-user mode: cannot determine user for data) then the Agentry Server cannot determine where to send the push to.   Hopefully somebody in this thread knows this.
Regards,
Mark Pe
SAP Senior Support Engineer (Mobility)

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