Work when I tried to update to your iPad a message appeared telling me that the existence of an error in the update and back Aahtaatih of the device is still a pending iPad What should I do
when I tried to update to your iPad a message appeared telling me that the existence of an error in the update and back Aahtaatih of the device is still a pending iPad What should I do
Thank you
Thank goodness for this thread!
I installed iOS5 last night and was having the same problems described above with my iPad 1 32 GB + 3G. Unknown Error (1) and was unable to restore.
I took my ipad to the local Apple Store today and was told by the genius that it was a hardware issue, and because the warranty had expired, there was nothing the Store could do. He suggested that I try calling AppleCare. Then I asked to speak with a manager. He apologized again and said there was just nothing the Store could do. I was close to leaving, when I asked a second time if it would be possible to see a Manager.
After asking a second time, he called a manager. After explaining my issue to her, she immediately authorized him to give me a new iPad ! Anyone with this problem should definitely go to the store and be polite but adamant. You should get a new iPad.
Similar Messages
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and i can screenshot but screen is still black after restore what should I do, could it be a loose cable in the phone under the metal shield?
Hello Dopeslayer242,
Thank you for providing the details of the issue you are experiencing with your iPhone. I would be concerned too if I only saw a black screen.
I recommend following steps 2-6 below for an issue like this:
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: Back up and restore your iOS device with iCloud or iTunes
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M. -
HT3986 a message appears telling me that i need a usb drive (even when I have one)
a message appears telling me that i need a usb drive (even when I have one)
This message could refer to the Windows drivers which can be on an USB drive you create or a Windows installation ISO on a USB drive
From the manual
You can download the Windows support software and copy a Windows 7 ISO image to a USB flash drive.
To install Windows 7 with a USB flash drive, you need the following: An ISO image of Windows 7 Home Premium, Professional, or Ultimate downloaded from Microsoft.
A USB flash drive with 4 GB or more.
Boot Camp Assistant erases the flash drive, and copies to it the Windows 7 ISO image and software drivers that let Windows work with your Mac hardware -
When I attempt to open Firefox instead of Firefox opening, an error message appears saying "Firefox is already running but isn't responding. To open another window please close the existing Firefox process or restart the system.", but I can't find that process of Firefox in order to kill it, and after restarting the system there is still the problem. I have found an emergency fix to at least get online, and that is to use"Firefox_Profile_Manager" in the start menu's "run" start menu, but the
Firefox that then opens is that one doesn't carry over what I had in my bookmarks but starts bookmarks anew.Sounds like it is hanging when you exit and later try to restart Firefox.
* How to stop the running Firefox process
** In Task Manager, does firefox.exe show in the '''<u>Processes</u>''' tab?
** See: http://kb.mozillazine.org/Kill_application
**Windows 7 users: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
* What may cause Firefox to hang at exit
**Windows 7 Task Manager: http://www.techrepublic.com/blog/window-on-windows/reap-the-benefits-of-windows-7s-task-manager/2576
** http://support.mozilla.com/en-US/kb/Firefox+hangs
** http://kb.mozillazine.org/Firefox_hangs
** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
* You may need to try Firefox Safe Mode
** You may need to use '''Safe Mode''' to locate the problem: ***See: http://kb.mozillazine.org/Safe_Mode
***Firefox 4 users, hold the Shift key while clicking the Firefox 4 desktop icon to enter Safe Mode.
***Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox.
****In Firefox 4, Safe Mode also disables Plugins and Hardware Acceleration.
****If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''<u>before</u>''' starting Safe Mode (In Firefox 4, Tools > Add-ons > Appearance). See: http://support.mozilla.com/en-US/kb/Using%20themes%20with%20Firefox#w_managing-themes-and-personas
****When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode".
****Test to see if the problem you are experiencing is corrected.
*** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it
***#by enabling '''<u>one at a time</u>''' until the problem reappears.
***#You can also enable a few at a time (3-5), keeping track of what you just re-enabled to see if the problem re-occurs; this will help narrow down the possibilities if you have a large number of add-ons.
***#'''<u>You MUST close and restart Firefox after EACH change</u>''' via File > Restart Firefox (on Mac: Firefox > Quit).
***#You can use "Disable all add-ons" on the Safe Mode start window.
**See the following for more information
*** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
*** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
*** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting
<br />
<br />
'''You need to update the following:'''
*Adobe Shockwave for Director Netscape plug-in, version 11.5
*Adobe PDF Plug-In For Firefox and Netscape "9.3.2"
*Shockwave Flash 10.2 r153
*Next Generation Java Plug-in 1.6.0_17 for Mozilla browsers
#'''''Check your plugin versions''''' on either of the following links':
#*http://www.mozilla.com/en-US/plugincheck/
#*https://www-trunk.stage.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#*There are plugin specific testing links available from this page:
#**http://kb.mozillazine.org/Testing_plugins
#'''Update Shockwave for Director'''
#*NOTE: this is not the same as Shockwave Flash; this installs the Shockwave Player.
#*Use Firefox to download and SAVE the installer to your hard drive from the link in the article below (Desktop is a good place so you can find it).
#*When the download is complete, exit Firefox (File > Exit)
#*locate and double-click in the installer you just downloaded, let the install complete.
#*Restart Firefox and check your plugins again.
#*'''<u>Download link and more information</u>''': http://support.mozilla.com/en-US/kb/Using+the+Shockwave+plugin+with+Firefox
#'''Update Adobe Reader (PDF plugin):'''
#*From within your existing Adobe Reader ('''<u>if you have it already installed</u>'''):
#**Open the Adobe Reader program from your Programs list
#**Click Help > Check for Updates
#**Follow the prompts for updating
#**If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
#*Download complete installer ('''if you do <u>NOT</u> have Adobe Reader installed'''):
#**SAVE the installer to your hard drive (save to your Desktop so that you can find it after the download). Exit/Close Firefox. Run the installer you just downloaded.
#**Use either of the links below:
#***https://support.mozilla.com/en-US/kb/Using+the+Adobe+Reader+plugin+with+Firefox ''(click on "Installing and updating Adobe Reader")''
#***''<u>Also see Download link</u>''': http://get.adobe.com/reader/otherversions/
#*After the installation, start Firefox and check your version again.
#'''Update the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
#*Download and SAVE to your Desktop so you can find the installer later
#*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
#*After download is complete, exit Firefox
#*Click on the installer you just downloaded and install
#**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
#*Start Firefox and check your version again or test the installation by going back to the download link below
#*'''Download and information''': http://www.adobe.com/software/flash/about/
#**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
#**Use IE to go to the above site to update the IE ActiveX
#*'''Download Manual installers'''.
#**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#**Note separate links for:
#***Plugin for Firefox and most other browsers
#***ActiveX for IE
#'''Update the [[Java]] plugin''' to the latest version.
#*Download site: http://www.oracle.com/technetwork/java/javase/downloads/index.html (Java Platform: Download JRE)
#**'''''Be sure to <u>un-check the Yahoo Toolbar</u> option during the install if you do not want it installed.
#*Also see "Manual Update" in this article to update from the Java Control Panel in Windows Control Panel: http://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox#Updates
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Firefox_:_FAQs_:_Install_Java#Multiple_Java_Console_extensions
#*Java Test: http://www.java.com/en/download/help/testvm.xml -
I have moved from UK to New Zealand. I need to change my address within iTunes because my credit card is now billed to me in NZ. I have an iPad. When I tap United Kingdom within the relevant change personal details section, instead of allowing me to switch countries, a red message comes up telling me that I have unexpired video rentals. This is correct, but it does not help me switch countries. Can anyone help?
Nothing yet. I have changed my information back to the UK address and, though it is no longer correct, it now allows me to buy stuff. Not good!
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"Lightroom encountered an error when reading from its preview cache and needs to quit. Lightroom will attempt to fix this problem the next time it lauches". What do I do? I get the msg each time I try to open it.
It isn't a file, it's a folder. It will have the same name as your catalog, but will have the extension data. It will be in the same folder along with your catalog. If you need to use the search feature to search for *.lrdata.
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I reset my apple id and password but my old id still comes up basically telling me it hasn't been reset and keeps me from logging in on various things. Any help would be appreciated
In the Settings app
Settings > iTunes and App Store > tap on the Apple ID that shows there > Sign Off
Then sign in again with the correct Apple ID and password.
I'm not sure by what you meant by "reset you Apple ID" if you signed up for a new ID all of the apps you downloaded for free or purchased will still be connected to your old ID. You will need to enter that ID and password to update those apps. -
Hello everyone my iPhone 5s sounds stop working.i did not do anything it just stop working when I tried to turn on my music player all the sounds is not working I already check the volume and it is not also muted :( what happened can anyone solve my problem please
Hey Kirby17,
Thanks for using Apple Support Communities.
If you are not getting any sound from the speaker, follow this article.
iPhone: No sound or distorted sound from speaker
http://support.apple.com/kb/ts5180
Ensure that there is nothing plugged in to the headset jack or the dock connector.
If the iPhone is in a protective case, make sure that the speaker port isn't blocked by the case.
Make sure that the speaker and dock port aren't clogged with debris. If necessary, clean it with a clean, small, dry, soft-bristled brush. Carefully and gently brush away any debris.
If an audio issue occurs when using a specific application, try testing other applications to see if the issue persists.
If the iPhone is paired with a Bluetooth headset or car kit:
Try turning off Bluetooth.
If you experience difficulties with the Bluetooth feature, follow these troubleshooting steps.
Restart the iPhone.
If restarting doesn't fix the issue, ensure that your iPhone is updated to the latest version of iOS.
If the issue is not resolved, please contact Apple Support.
Have a nice day,
Mario -
I was trying to load an online game, and it said "Shockwave Player Error-to view movie, please switch to 32-bit mode." IT WOULDN'T WORK WHEN I TRIED IT! WHAT SHOULD I DO! PLEASE HELP SOON!
Update your Flash from Adobe's website. If that doesn't work, tell the webmaster they aren't using a portable version of Flash that is as compatible with as many browsers as possible.
Please don't use all uppercase. In internet etiquette it means you are shouting. -
my iphones buttons are not working and it shows a black screen whith apple logo on it what should i do now?
and i have to post sth importent on instagram tonight so its ergent please help....Greetings motahare,
After reviewing your post, I have located an article that can help with iOS device issues. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
If your iPhone, iPad, or iPod touch doesn't respond or doesn't turn on - Apple Support
Thank you for contributing to Apple Support Communities.
Best,
Bobby_D -
i already verify my app id but when i signed in my apple id it is still need to verify?? i try to verify again but when i click verify now then it said i verified it already but when i signed in it again..... it still need to verify. what should i do???
That usually means that y ohave to add a valid payment to your account. Unless you initially set up the account withoeur a credit card
Creating Apple ID without credit card: Apple Support Communities
You need a valid payment method even for free stuff -
I have different account ID's with my iphone and computer.
I would like to standardize both to just the one.
One of the ID's doesn't work, when I tried to list this second email with the preferred one a message telling me that this email is already in use pops up.. yes it is, with me??
Is there an easy to fix this please, FabfitzIf the email address you want to use is being used as the primary email address on a different ID you have to manage that ID and change it to a different primary email address. This explains how: Change your Apple ID - Apple Support.
If it is being used as an alternate or rescue address on a different ID, you manage the ID and either remove it or change it to a different email address. This explains how: Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support. -
I am updating my IPhone but than it disconected and my pc isn't recognizing it any more... what should I do?
What, exactly, happens when you try to restore it?
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I have tried to update the operating system on my ipad several times without success. Each time it reaches 353.2mb of 353.3mb and starts to process the file. Nothing happens and then I get a message saying the network connection has timed out. The network is still connected.
Have you tried temporarily turning off your firewall and antivirus software whilst the download is happening ? A number of people on here have had success downloading it after doing so.
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My ipad 2 keeps telling me that iOS 6.1.3 is up to date and won't let download iOS 7. What should I do?
The update and activation servers are being hammered by millions of people trying to upgrade. Give it some time and the issue will resolve itself.
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