Workbook Formatting is Blank

Hello,
  We have two new users that have just been given access to the BW.  When they open a query, they do not get any of the standard colors or formats.  Their Settings are set to " New Workbook on Embed" "Is Empty".  I know how to set up a permanent template, but I don't understand why their "Is Empty" is blank, while mine has standard gray and black colors.  Where are these standard colors/formats maintained?
Any help would be appreciated.
Thanks!
Tina.

https://websmp102.sap-ag.de/notes
you should be having the ID for that from SAP.
Well i have copied the Note
Summary
Symptom
The user has used a custom template (viz. note 143961) for embedding queries in the BEx Analyzer. However, when the workbook gets refreshed, results in the BEx Analyzer are not formatted correctly: Colors are not used in the way they are supposed to be, indentation and font sizes are incorrect (especially in hierarchies!), etc.
Additional key words
Cause and prerequisites
Formatting in the BEx Analyzer uses the Excel concept of styles (see note 300570): For every type of information, the cell that contains it will be formatted with the corresponding style. The BEx styles get created in the workbook when a query is embedded for the first time - unless all the styles which are needed are already defined in the workbook (viz. note 143961).
Every Excel workbook carries a color palette with 56 entries. All the styles do not specify colors directly, but choose colors from this palette. Therefore, to import styles into a workbook, BEx Analyzer also has to import a custom color palette into the workbook. This can often muddle up the way colors are displayed throughout the whole workbook.
The problem is that often new cell types are defined with new releases of the BEx Analyzer: Styles for exceptions were needed as of release 2.0, styles for horizontal hierarchies were needed with release 3.0, etc. When a workbook from an earlier release is encountered, which does not have a newly required style, BEx Analyzer is faced with a dilemma: Importing the styles from the standard set of styles (as was done up to release 3.0, FEP 2) can distort the workbook's color palette. Using one of the existing styles instead (which is the strategy as of 3.0, FEP 3) will result in a non-optimal rendering of the new features. E.g., when a horizontal hierachy is displayed in a workbook from release 2.0, the alignment of text and hierarchy symbol will be wrong. New hierarchy styles need to be importeed into (or manually created in) this workbook to account for the new features.
and solution i  have posted above
santosh

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