Workcenter: create new incident - cannot enter/change system nor client

On one of my systems (EP1 SP19) I cannot change nor enter neither system nor client --> the field's just grey while on another system (SP16) is actually no problem to change (dropdown menu available). Anyone got an idea?
Thanks in advance!
Cheers,
Andy

Thanks a lot - identification tab was actually maintained properly but still your advise lead me to the solution of my problem: role CRM000 (Sold-to-Party) was missing ... without it --> no incident ))
Cheers,
Andy

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