Worker session error in session initialization (SAM_QUEUE NOT SET )

Hello,
We are in CRM7.0 web ui.
When we try to create service ticket and clicking partners link , we are getting exception.
"Worker session error in session initialization (SAM_QUEUE NOT SET )"
Can anyone tell how to set queue value for SAM_SESS_QUEUE in SICF?
Regards,
Indhra

hi Indhra,
did you check, whether the services are active:
/Nsicf
/default_host/sap/bc/bsp/sap/
sam_sess_queue and sam_notifying
and the polling profile is defined with polling frequence:
/Nspro
->Interaction Center WebClient
->Basic Functions
->Define Context Area Profile
there "Define Polling Profile"
best wishes,
Hakan

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