WorkFlow Administrator access

Hi
I have a HR Leave approval workflow which has a background task that attempts to make a change to the absences infotype within the leave requestor's personnel record.
If the personnel record is locked at the point of attempting the update it fails and sends the work item to an administrator (not Workflow admin) to carry out the update manually.
Unforutnately the adminstrator's access is restricted and is subsequently unable to update the work item so the work item ends up in error in the administrators's inbox.
What is the best practice for this scenario, should the work item be sent to the Workflow administrator (assigned in trans SWDC)? Will this get round the access issue or will the Workflow administrator have same access problems when trying to manually deal with the work item?
Regards
Daniel

Hi
I have a HR Leave approval workflow which has a background task that attempts to make a change to the absences infotype within the leave requestor's personnel record.
If the personnel record is locked at the point of attempting the update it fails and sends the work item to an administrator (not Workflow admin) to carry out the update manually.
Unforutnately the adminstrator's access is restricted and is subsequently unable to update the work item so the work item ends up in error in the administrators's inbox.
What is the best practice for this scenario, should the work item be sent to the Workflow administrator (assigned in trans SWDC)? Will this get round the access issue or will the Workflow administrator have same access problems when trying to manually deal with the work item?
Regards
Daniel

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