Workflow Error: Agent determination

I am on release 6.4
I am building a workflow where the buyer is the agent.
When I test the rule it picks up the agent but when I execute the workflow i get the following error:
'Result of agent resolution does not agree with agents of task'.
I set my task as a general task.
Is there anything that I need to do to resolve this?
Points will be awarded.
Thanks.

First make the task as ´´General Forwarding not allowed`` . Assign some agents. After assigning agent test your Wflow it will work. After this make your task as General again and now it will serve your purpose. I always follow this funda and it always pays off with dividend:)))
Assigning agents is bread and butter stuff. You can find a button at the side of task attributes that assigns agents make use of it.
How you can assign points:)))
Message was edited by:
Arghadip Kar

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Hi Sankar,
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1. In Transaction PFTC, select Task Type = Standard Task and Task = 01000076
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3. Now go to Additional data ->Agents Assignment->Maintain
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Agent determination issue in a workflow

Greetings everyone!
I'm configuring some business scenario with the help of a business workflow in SAP CRM 7.0 I'm using activity step and want to determine agents using standard SAP rule 10000162 ("Employees for responsible org. unit"). I've tested the rule outside of the workflow and it's working fine, but in workflow it fails to determine an agent.
In a log I see following errors:
Agent determination for step '0000000023' failed;
Result of agent resolution does not agree with agents of task;
I've made some tests depending on what assignment task has:
1. When it is a general task, work item was created for a workflow initiator even though rule failed to determine an agent.
2. When it is a task with general forwarding with assigned position(s), which rule will never determine, work item was created for holder(s) of that position(s).
3. When it is a task with general forwarding with no assignments, workflow could not determine an agent as expected.
I've also debugged functional module for that rule and it determines appropriate agent but then do some check with the help of RH_TASK_AGENT_CHECK function and returns an error.
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Hello Rick and Eddie.
I've tried to assign user directly instead of position to a task with no help. I get the same result.
I've tried to set a task as a general task and made the rule to fail if there is no resolution and it fails.
I've tried to assign position or user directly to activity in a workflow and it does work but that's not what I need in my scenario.
As I said earlier I've tried to debug that rule invoked from a workflow. I will post some screenshots for you.
I set a task as a general task and assigned rule 10000162 (ABBR="PARTNER_1", Name="Employees for responsible org. unit") to activity step in a workflow and here is what I get:
1. Function CRM_ORGMAN_ORGOBJECTS_FIND_2 gets called by the rule and resp. sales org. unit is passed there ([screenshot1|http://www.picdrop.net/?v=debug1.png])
2. Next function CRM_ORGUNIT_GETEMPLOYEES gets called passing id of a resp. sales org.unit without a type.
3. Next RH_STRUC_GET gets called and returns result table with position and central person for that position ([screenshot2|http://www.picdrop.net/?v=debug2.png])
4. In the end of CRM_ORGMAN_ORGOBJECTS_FIND_2 function only central person in inserted to the actor_tab ([screenshot3|http://www.picdrop.net/?v=debug3.png])
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6. Then RH_TASK_AGENT_CHECK function gets called for every record in a actor_tab. In out particular case it's one record. ([screenshot5|http://www.picdrop.net/?v=debug5.png])
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8. Then function tries to read table with keys equal to type and id of found agent and errors there, perhaps because there is no record in that table ([screenshot7|http://www.picdrop.net/?v=debug7.png])
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Hope this screenshots will help to identify a problem.
Why read table results in an error and because of that all rule fails?
Regards,
Alex.

Agent determination error

Hi all
I am trying to configure a workflow for PO release , the Business object am using is BUS2012 in ECC6.0
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But the worflow fails at this step due to this error "Agent determination for step failed" and details say "Result of agent resolution does not agree with agents of task" which is SWF_RUN 544
I did refresh the worflow buffer using tcode SWU_OBUF and also refreshed organizational settings in SBWP.
Is there something which is still missing.
appreciate your help.. Thanks
Nataraju

Hi Nataraju,
Select the WF initiator from agent dropdown in standard task as shown in screenshot below
Make sure you activate the WF template and Use transaction SWU_OBUF before you trigger the WF.
It is good to execute Transaction SWU_OBUF after you make changes and activate the WF
Regards
Sandy
Message was edited by: Sandy Singh

PR Overall Release Workflow - Agents Determination Failed

Dear All WF Experts,
I have used the standard workflow WS20000077 for PR Overall Release. I have assigned the agents to the task TS20000159 by position maintained in the Workflow Organizational Management Structure. The agents' names are showing correctly in the task's agent settings.
However, when I execute the workflow, the error 'Agent Determination Failed' for that step (TS20000159). I have checked the agent settings in workflow and SPRO, they look fine. Could anyone please kindly give me advices how to solve this error? Thank you so much.

Hi, to all the experts who have helped me all these while,
Thank you very much for spending time helping me to go through this issue.
Yesterday, I ran through the coding for the function module for the rule AC20000026 again. I found out that there is one part of the coding which is causing the failure of determining an agent. The code disregard the company code for overall release of Purchase Requisition while the business requirement involves company codes in every PR created. Thus, by changing that code, the problem is solved.
The snippet of code of function module (ME_REL_GET_RESPONSIBLE):
   CASE t16fc-frgwf.
* keine Ermittlung
      WHEN space.
        RAISE nobody_found.
* Ermittlung ¨¹ber T16fW
      WHEN '1'.
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*     Einzelpositionsfreigabe Banf
          SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
                                       AND werks = eban-werks.
        ELSE.
*     Gesamtfreigabe Banf
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There is always a value in werks in my business scenario...
SELECT SINGLE * FROM t16fw WHERE frggr = eban-frggr
                                       AND frgco = rm06b-frgab
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So, by changing it to
AND werks = eban-werks
it will work, however, I think it's better to just remove the If statement
IF eban-gsfrg EQ space.
, since it has no effect anymore.
I hope this would give a hint to all the rest who might be facing the same problem as well.
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Responsibility rules : Agent determination only works after restarting the WF

Hi Experts,
We are facing a very strange issue related to agent determination in one of our custom workflow:
For agent determination we are using a responsibility rule with two parameters "Company code" and "Plant".
The responsibility rule works well and returns the agents for all the company code.
Recently I have added few company codes to this responsibility rule in the same way we used to maintain and simulate it . It returns the correct agent for newly added company codes but at run time the agent determination is getting failed and the WF goes into an error because of it. However when i restart the WF via SWPR it works well and the agent determination works well either.
This is only happening for newly added company codes the old ones agent determination work well at the run-time.
Pls suggest what could cause this problem. If there is a problem in responsibility rule then why it works after restarting from SWPR.
Thanks in advance. The helpful/correct answers will be rewarded.
Regards,
Him

Hi Rick,
Thanks for replying.
1. Can you replicate this problem in the test system?
Yes I could replicate this issue in test system and it works fine there.
2. Is this a true responsibility rule or does e.g. a function module get called?
We have a responsibility where several responsibilities have been added with two parameters "company codes" and "plant". Every responsibility has a POSITION assigned into it and this position contains the related users.
This responsibility rule is getting called in one other rule with FM. Here in this another rule we are calling the responsibility rule by using the standard FM RH_GET_ACTORS to fill the ACTOR_TAB.
I have tried to simulate both the rules and it returned correct agents but failing at run time.
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Him

Agent determination failed

HI
I am using a rule with responsibilities created through PFAC in the loans workflow.
We upgrading are from 4.6c to ECC.6
The workflow and rule use to work well in 4.6c.
In ECC 6 ,Simulating the rule works fine,but when running the workflow an error occurs.
The workflow runs well in Delopment box and the error is only on production box
I get the error "Agent determination failed" but when i restart the workflow manually through 'SWIA' the worklow complete succefully.
Thanks
Rendani

HI,
What points I could think of is:
1. Check if task agent assignment atributes ae maintained properly e.g. General Task etc in PRD system.
2. Responsibilities are in place in PRD system same as Development system.
3. Check if any authorization differerence from DEV system , i.e. Responsibility rule might faile due to lack of authorization to certain user ID.
Regards,
Akshay

Agent Determination - PR Item Release

Hi All,
I'm trying to set up standard workflow WS00000038 for purchase requisition release notifications. I'm having a problem with determining the correct agents. I receive the following error in the log when the workflow runs:
Agent determination for step '0000000003' failed
Error in resolution of rule 'AC00000148' for step '0000000003'
I am using standard task TS00007986, and rule 00000148. The configuration for the release procedure is complete and working. I have maintained values for users in T16FW, and set the release codes to '1' for workflow. When I try simulating rule 148 in PFAC, I see that it is pulling from table T161E - and the only release code maintained there is a default 01 in german. I tried creating a custom rule that referenced T16FW, but the simulation failed for it as well.
I am very new to workflow. What do I need to do in order to have this event notify the correct user defined in customizing?
Thanks,
J

Hi,
The entries in table T16FW are made via customizing for the PR release. View V_T16FW is empty... I tried entering manually through SE16 and saving, but it would be blank if I looked at it again.
However, I don't know if that is the problem. I cannot get the rule to determine an agent in PFAC. Currently I have modified rule 00000148 to have the container ReleaseCode look at table T16FW, field FRGCO. It is also still getting requisition from BUS2009. When I simulate in PFAC, I cannot get an agent to be determined.
T16FW contains a link to usernames which are maintained. Why is this rule not determining an agent during simulation?
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Regarding Approver agent determination

Hi,
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Hi,
Whcih Workflow are you using for the Shopping cart approval?Based on the workflow used,teh agent determination varies e.g. for the Std 1step ,2 step approval workflow,agent assignement is done at the task level but for N step approval workflow the agent determination is done thorugh the BADI "BBP_WFL_APPROV_BADI".
See teh foll link for more details:
SRM Business Workflow
http://help.sap.com/saphelp_srm50/helpdata/en/8b/4fa9585db211d2b404006094b92d37/frameset.htm
Setting Up SAP Business Workflow
http://help.sap.com/saphelp_srm50/helpdata/en/ee/277e3c281f1817e10000000a114084/frameset.htm
Related links ->
Re: SRM workflow doubts....
Triggering SRM workflow from a web-based form (HTML)
Workflow debugging
Re: Triggering an alert
Depending on the Approval Workflow, you are using, there are Binding Events under the Triggering Events tab of the Workflow inside the Workflow Builder (Transactions - SWDM / PFTC ).
There the event can be defined, depending on the Business Object Type methods avaiable in SWO1 Transaction for BUS2121 in our case. (SAVED => Reqt cov. request Shop. cart created )
Refer to this link for more details.
http://help.sap.com/saphelp_srm50/helpdata/en/2c/e68d406b305537e10000000a1550b0/frameset.htm
BR,
Disha.
<b>Pls reward points for useful answers.</b>

Error in resolution of rule ... for step - Agent determination for failed

Dear Experts,
in SRM 7.0 CS, i have come accross the following workflow error:
I have extended my existing organizational plan for a new site (new CoCo, Plant, Purch Org and Purch Gr). But when i use my test users with this site, i receive a workflow error, that has the following wording in SWI2_DIAG:
Error handling for work item 000000055347
No links corresponding to the specified data could be determined
Error in resolution of rule 'AC40000138' for step '0000000293'
Agent determination for step '0000000293' failed
Error during result processing of work item 000000055357
Error when processing node '0000000293' (ParForEach index 000000)
Error when creating a component of type 'Step'
Error when creating a work item
Error when processing node '0000000293' (ParForEach index 000000)
Work item 000000055356: Object FLOWITEM method EXECUTE cannot be executed
Error handling for work item 000000055355
Can you maybe help me understand, what this error means and how to resolve it?
Thank you very much!
P.S. my test users work fine if i drag them to another location in my organizational plan. And also if i take other test user from locations where everything works fine and drag them to this "problem" location, than the same workflow error occures.

Remove the user from the PPOMA node and add him again.. Sometimes this will solve the issue..
Thanks!!
Bharath

Agent determination issue with no error, cant use SWPR?

Hello gurus.
We currently have 81 invoices that have workflow status "in process". However, the last line of this status is "agent determination issue". I've assigned the appropriate user in PFOM and i want to restart the workflow item, but i cannot use SWPR.
Normally it should be in error and you can use SWPR, and that fixes everything- however why is the workflow still "in process" and not in error? and how can i complete the workflow item now that the agent has been assigned? do i just create a new workflow using SWUE and delete the old one? Many thanks.

Hi,
OK then try like this , as you said you do not have authorizations to SWI1_RULE right so do teh below steps,
1. Execute SE37 and execute the fucntion module ALINK_CALL_TRANSACTION.
2. Now mention the txn name as SWI1_RULE.
3. Now you should be able to see teh initial screen of the txn.
4. Now enter teh workitem ID which is in ready state not the top workitem ID, the workitem for which the agent is not assigned. Click F8.
5. Now choose that workitem ID and click CTRL + SHIFT + F11.
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Regards
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Agent determination failed in Standard Workflow.

Hi Experts,
I am new to workflow and we are trying to implement the standard HCM process of Transfer.
The worflow is giving this error.
Error when processing node "000000032"
which further says Agent determination failed for step "000000032"
Pls help and guide what can be done to resolve it.
We have checked the Org Structure.
Regards,
SV

Hi,
Thank you for your reply,
Which std workflow you are using ?
We are using the WF WS17900427.
Are you using portal to trigger the workflow and webdynpro screen for approval or adobe form for approval ?
Yes
If the agend resolution is getting failed. What role number ?
Rule ID 17900012.
Have your tested individually from PFAC t-code. Is it giving the correct agent from there. check from there.
Testing individually (onclick of Stimulate rule resolution).
Runtime Error MOVE_CAST_ERROR
Exception CX_SY_MOVE_CAST_ERROR
Regards,
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Workflow Error: Agent determination

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