Workflow error in ERMS (CRM 7.0)

Question

Hello Experts.
I am facing a workflow issue in ERMS.We are using ERMS and using standard workflow to route email to org.unit.
As lotus notes is not integrated,  In order to test the ERMS Policy rule process,I have sent a mail from SBWP (SAP Business Workplace) to receipient mail address.
But Task WS00200001 ended up with error message and workflow log  below are the errors ..
Error when processing node '0000000025' (ParForEach index 000000)     --> SWP088
Work item 000000000082: Object FLOWITEM method EXECUTE cannot be executed
Message no. WL821
Diagnosis
The calling of the object method for the work item ended with a return value for which no handling is modeled in the workflow.
System Response
The work item was forced into the error status.
Procedure
Refer to your workflow system administrator.
Also ERMS Log erros are  below
Check Automatic Processing Details
FactBase (from workitem)  ***
Actions  ***
Returned Container Elements  ***
return element:      DOCUMENTID :
FactBase (from service manager)  ***
<?xml version="1.0" encoding="utf-16"?>#<parts># <profile>ZSRQMROUTING</profile
># <system>#  <services>#   <CL_CRM_ERMS_PARAMS_SVC/>#   <CL_CRM_ERMS_RULE_EXEC/
>#  </services># </system>#</parts>#
Log  ***
log:    Invoking service class CL_CRM_ERMS_PARAMS_SVC
log:    ..execution time (CL_CRM_ERMS_PARAMS_SVC):0.0000440
log:    Invoking service class CL_CRM_ERMS_ADD2FB_DOCUMENT
log:    Exception in method execute(CL_CRM_ERMS_SERVICE_MANAGER) : Service CL_CRM_ERMS_A
log:    DD2FB_DOCUMENT failed. Cannot read email at: CL_CRM_ERMS_ADD2FB_DOCUMENT===CP :
log:    CL_CRM_ERMS_ADD2FB_DOCUMENT===CM001 : 33
log:    Invoking service class CL_CRM_ERMS_RULE_EXEC
log:    Processing policy ZSTC
log:    Reading policy:ZSTC,  context:ERMS, variant:4E3BE28FBDFF0A60E1008000AC103D71
log:    Processing rule container STC Routing ( 4E42909B1F170A60E1008000AC103D71 )
log:    Processing rule STC Email Routing ( 4E42909C1F170A60E1008000AC103D71 )
log:    Uncompiled Rule: <?xml version="1.0"?><if><logicalOperator>OR</logicalOperator><
log:    conditions/></if>
log:    Compiled Rule: <or></or>
log:    Rule evaluates to FALSE
log:    ..execution time (CL_CRM_ERMS_RULE_EXEC):0.0043740
Procedure for System Administration
Also check the binding between the task container and the method container.
Please assit on this issue.
Thanks,
Shan
Edited by: Shanmuga sundaram Balakrishnan on Aug 11, 2011 12:27 PM

Answer 1

Hi Pieter,
Thanks. But my rule policy is simple as stated below.
If
E-Mail orginal recipient contain "contactusatabc.com"
Then
Route EMail ( Organizational Object = Assistant Manager/Executvie )  and
Create Service Request ( Process type = ZR )
Service manager profile ZSRQMROUTING is created and assigned with below services.
1     SVC_PARAMS
5     FG_WEBFORM
7     FG_EMAIL
10     UT_WORKITEMTEXT
50     RE_RULE_EXEC
70     AH_DEF_ROUTING
800     UT_ERMS_REPLICAT
And RE_RULE_EXEC assigned with
DEF_ROUTING     O:50000008
LOG_LEVEL     0
POLICY     ZSTC
Whenever a mail sent from SBWP, recipient as contactusatabc.com" and receiver type is Business Object.
After mail has been sent and ERMS processing log shows sender id as blank ( even my user id maintianed email address in SU01)  in tcode CRM_ERMS_LOGGING
compiled Rule: <or><not_contain case="" multivalue=""> <xpath provider="CL_CRM_E
RMS_ADD2FB_DOCUMENT" accessor=""><constant value="/parts/SENDER_ADDRESS/text()"/
</xpath> <constant value="abcatannon.com"/></not_contain></or>
path address:/parts/SENDER_ADDRESS/text()
Kindly advise me incase of any missing configuration.
Thanks
Shan